News | Verint Systems

2018

January

Amp Up Your Self-Service Online Community with Knowledge Management

(Smart Customer Service) – January 28, 2019
…president and general manager of Telligent, a Verint company, where his focus is helping Verint clients use communities to improve customer…

Avaya and Verint Extend Workforce Engagement Management for Cloud

(SpeechTechMag.com) – January 24, 2019
…cloud services supporting public, private, or hybrid deployment models. Verint and Avaya, strategic partners for nearly 15 years, currently…

Avaya Engages Its Customers With Intelligence Xperiences

(EnterpriseNetworkingPlanet) – January 23, 2019
…businesses,” John Bourne, Senior Vice President, Global Channels and Alliances at Verint stated. Sean Michael Kerner is a senior editor at…

Avaya Strengthens Cloud Portfolio

(No Jitter) – January 23, 2019
…available for deployment in private, public, or hybrid clouds. Avaya and Verint, which have been partners for about 15 years, offer voice or…

News : Avaya and Verint Extend Workforce Engagement Management for Cloud

(ContactCenterWorld.com) – January 23, 2019
…#contactcenterworld, @Avaya, @Verint Austin, TX & Melville, NY, USA, — Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., a…

RPA’s role from back office servers to front office service delivery – TechHQ

(Techhq.com) – January 22, 2019
…NICE from its competition; you can read more about NICE here. VERINT Verint’s cloud-based RPA software that replaces the need for manual…

Avaya Opens ENGAGE 2019 User Conference with Intelligent Cloud Solutions and More to Transform Customer and Employee Experiences

(AIThority) – January 22, 2019
…A.I. Connect ecosystem. The company’s integration partners include Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and…

Avaya builds out cloud strategy with new private cloud delivery model

(ChannelBuzz.ca) – January 22, 2019
…Avaya IX Mobility [the rebranded Avaya Mobile Experience], with Verint around Workforce Engagement Management for the Cloud, and with Slack,…

Avaya launches a Virtual Assistant for Slack

(UC Today – Unified Communications Today) – January 22, 2019
…partners on show at Avaya Engage this year included Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and new partners…

A Modern Approach to Customer Service for the Telecom Industry

(CIO Applications) – January 18, 2019
…of worst customer service experience list. According to a report by Verint, an analytics software company, 64 percent of telecom customers…

Avaya Expands AI Connect Ecosystem

(Smart Customer Service) – January 17, 2019
…Avaya Expands AI Connect Ecosystem…

Verint Recognises Customers Across EMEA For Exemplary Results In Customer Engagement, Employee Engagement And Workforce Optimisation

(AIThority) – January 16, 2019
…to our annual customer awards,” says Nick Nonini, managing director EMEA at Verint. “Once again, we are inspired by this impressive group of…

Contact centers to the rescue

(Knowledge Management World) – January 14, 2019
…and expand the application of knowledge management. In December 2018, Verint also signed a definitive agreement to acquire ForeSee, a cloud…

2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First

(Business 2 Community) – January 11, 2019
…going public, Qualtrics being acquired by SAP for $8 billion, and Verint adding Foresee to its VoC (Voice of the Customer) portfolio,…

Verint Named Contact Center Leader

(TMCnet.com) – January 8, 2019
…in real-time speech analytics make Verint a pioneer in the provision of customer engagement solutions. “Verint has automated CX operations…

What Caused The Most Disruption In 2018 In The Physical Security Space?

(Security Informed) – January 8, 2019
…an ongoing trend that will last through 2019 and beyond. Alex Johnson Verint Systems The continued focus on the connected world, driven by…

News : Verint Named the Contact Center Applications Market Leader by Frost & Sullivan

(ContactCenterWorld.com) – January 7, 2019
…#contactcenterworld, @Verint, @Frost_Sullivan Sao Paulo, Brazil & Melville, NY, USA, Jan, 2019 — Verint Systems Inc. (Nasdaq: VRNT), a…

Israel’s Verint Systems makes 2 buyouts in December 2018

(Israel21c) – January 1, 2019
…Israel’s Verint Systems makes 2 buyouts in December 2018…

December

Verint Process Assistant Provides Agents with Personal Trainer Experience

(TMCnet.com) – December 31, 2018
…customer service solutions like Verint (News – Alert) Process Assistant to improve agent and customer experiences. Verint Process Assistant…

Jumpstart 2019: Interview With Tracy Malingo, SVP of Product Strategy at Verint

(AIThority) – December 28, 2018
…of Product Strategy Verint Jumpstart 2019 Tell us about your journey into intelligent tech industry. What galvanized you to join Verint?…

Verint buys cloud voice co ForeSee

(Globes) – December 27, 2018
…engagement analytics company Verint Systems Inc. (Nasdaq: VRNT) has announced the signing of a definitive agreement to acquire ForeSee, an…

Want to Supercharge Customer Engagement in Branches? Look to Your Contact Center

(CUNA Councils) – December 26, 2018
…a smart call. Mary Lou Joseph is director of content marketing with Verint Systems. Reprinted by permission from BAI Banking Strategies, a…

Digital therapeutics get first FDA clearance, Novartis focuses on digital after announcing job cuts and other Q4 pharma news

(Mobi Health News) – December 21, 2018
…In November Belgian biopharma company UCB called on customer engagement company Verint Systems to create an app for patients with Parkinson’…

News : Verint to Acquire ForeSee

(ContactCenterWorld.com) – December 21, 2018
…of a definitive agreement to acquire ForeSee(R), a cloud voice of the customer (VoC) vendor. The Verint–ForeSee combination will create an…

Thanks to AI and RPA, the WFO Market Surges

(DestinationCRM.com) – December 20, 2018
…Thanks to AI and RPA, the WFO Market Surges…

Verint CMO offers vision for the ‘voice of the customer’ market following Foresee acquisition – B2B News Network

(B2B News Network) – December 20, 2018
…channels, according to its CMO. Melville, NY-based Verint announced its decision to acquire Foresee, based in Ann Arbor, Mich, on Monday….

Verint’s Foresee Acquisition to Strengthen VoC Portfolio

(Yahoo Finance UK) – December 19, 2018
….5 million in the last reported quarter. What Awaits Verint in 2019? Notably, Verint has beaten the Zacks Consensus Estimate for earnings…

Verint’s Foresee Acquisition to Strengthen VoC Portfolio

(Zacks Investment Research) – December 19, 2018
…is reflected by its recent announcement to acquire cloud voice of the customer (VoC) vendor, Foresee. The latest acquisition is expected to…

Acquisition season continues in the CFM and VoC space

(Goforrester) – December 19, 2018
…Will ForeSee better enable Verint customers to get to a holistic view of the customer? And will it help fill some of the Verint product gaps…

Verint to Acquire Cloud VOC Vendor ForeSee

(MarTech Advisor) – December 19, 2018
…Verint to Acquire Cloud VOC Vendor ForeSee…

Verint to Acquire ForeSee

(EcontentMag.com) – December 19, 2018
…, a cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud…

Verint to Acquire ForeSee

(DestinationCRM.com) – December 17, 2018
…Verint Systems today announced plans to acquire ForeSee, a cloud voice of the customer (VoC) vendor serving half of the Fortune 500 and 90…

Verint to Acquire ForeSee

(Knowledge Management World) – December 17, 2018
…, said Elan Moriah, president, Customer Engagement Solutions, Verint. For more information, go to www.verint.com and www.foresee.com….

Verint to Buy ForeSee

(MrWeb) – December 18, 2018
…, Customer Engagement Solutions, Verint, says the combination of ForeSee’s ‘deep digital domain expertise’ with Verint‘s automation and…

Verint to extend it’s voice of the customer offering with acquisition of ForeSee

(Engage Customer) – December 18, 2018
…Verint is to acquire ForeSee, a leading cloud VoC vendor. The Verint–ForeSee combination will create the market’s most comprehensive…

Verint Vies for VoC Market Leadership with ForeSee Purchase

(TMCnet.com) – December 17, 2018
…Verint Vies for VoC Market Leadership with ForeSee Purchase…

Verint : Ann Arbor’s ForeSee under new ownership

(Market Screener) – December 17, 2018
…impact, according to a news release. “We are excited to join the Verint team and help take the (Voice of Customer) market to the next level…

Ann Arbor’s ForeSee under new ownership

(MLive.com) – December 17, 2018
…months, all of our employees are vital to ForeSee’s history and future with Verint.” ForeSee to lay off 10 percent of Ann Arbor workers In…

Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership

(CustomerThink) – December 17, 2018
…Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership…

How Healthcare Providers Are Looking to Improve Customer Experience

(Content Management Software) – December 14, 2018
…How Healthcare Providers Are Looking to Improve Customer Experience…

AI Beyond 2020 : What Makes the Tech Tick?

(MarTech Series) – December 14, 2018
…amounts of data independently in a data center.” Joe Dumoulin, CTO & Innovation Officer at Verint Intelligent Self-Service thinks, “In a…

Keeping an Eye on Cybersecurity

(Brilliance Security Magazine) – December 14, 2018
…new threats By Matt Tengwall, Vice President and General Manager, Verint Financial organizations across the world face a new risk paradigm…

Sheffield City Council moves its citizen and staff enquiries into the Verint cloud

(Data Economy) – December 14, 2018
…Sheffield City Council moves its citizen and staff enquiries into the Verint cloud…

Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

(Directors’ Club Newswire) – December 13, 2018
…Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions…

Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

(Forward Geek) – December 13, 2018
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…

CMO’s top 8 martech stories for the week – 13 December 2018

(CMO Australia) – December 12, 2018
…CMO’s top 8 martech stories for the week – 13 December 2018…

Robots Rejuvenate Communications Systems

(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…

Verint Unveils Automated Verification

(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…

Verint Launches New Automated Verification Features

(Smart Customer Service) – December 6, 2018
…that’s not working.’” Related Articles Verint Enters Customer Engagement Collaboration with Microsoft Verint has joined the Microsoft One…

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

(SpeechTechMag.com) – December 6, 2018
…is part of the company’s broader set of Workforce Engagement offerings. Verint Automated Verification is a new, advanced robotic process…

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

(Benzinga) – December 5, 2018
…tools to help deliver exceptional customer experiences, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a global leader in…

Speechmatics Announces Next Generation Language Update

(SpeechTechMag.com) – December 6, 2018
…Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems…

November

Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies

(TMCnet.com) – November 30, 2018
…Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies…

Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies

(Benzinga) – November 30, 2018
…without adding headcount. To discover more about Verint‘s global events, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a…

“The Best Yet” – View from the 2018 Customer Engagement Summit Chair, by Martin Hill-Wilson

(Engage Customer) – November 29, 2018
…. It’s the experience that matters and differentiates. Marije Gould from Verint emphasized the importance of people in delivering the right…

UCB launches app for people with Parkinson’s disease

(Home Health Technology News) – November 28, 2018
…with Parkinson’s disease, powered by April, an intelligent virtual assistant from Verint Systems. “At UCB, we keep patients at the heart of…

Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’

(FierceBiotech) – November 20, 2018
…Belgium biopharma UCB has partnered with Verint Systems to launch a new app for Parkinson’s patients that offers support and adherence. The…

Verint Simplifies Financial Compliance in the Trade Market

(UC Today – Unified Communications Today) – November 19, 2018
…Verint Simplifies Financial Compliance in the Trade Market…

UCB Releases Virtual Assistant App For Parkinson’s Patients

(Clinical Informatics News) – November 16, 2018
…app for Parkinson’s disease (PD) patients. The app is powered by Verint Systems’ Intelligent Virtual Assistant (IVA) solution. The app…

UCB and Verint Release Digital Health Assistant App

(Knowledge Management World) – November 16, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric…

UCB launches Parkinson’s disease app with AI voice, chatbot

(Mobi Health News) – November 15, 2018
…Belgian biopharma company UCB has tapped customer engagement company Verint Systems to create an app for patients with Parkinson’s disease….

CB and Verint Announce Launch of UCB’s PD Coach App, Powered by Verint’s Intelligent Virtual Assistant

(SpeechTechMag.com) – November 15, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric app…

Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions

(SpeechTechMag.com) – November 8, 2018
…Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions…

Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions

(Directors’ Club Newswire) – November 6, 2018
…Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions…

Pelorus Associates Puts Focus on WFM

(TMCnet.com) – November 2, 2018
…) Systems Market report was released by Pelorus Associates this week, awarding Verint (News – Alert) with the top ranking in overall global…

Verint Named World Leader in Workforce Management Market Report by Pelorus Associates

(Directors’ Club Newswire) – November 2, 2018
…Verint Named World Leader in Workforce Management Market Report by Pelorus Associates…

News : 83% Indian Customers Want Digital Customer Service via Mobile Devices to be Faster & Intuitive: Verint

(ContactCenterWorld.com) – November 1, 2018
…#contactcenterworld, @Verint New Delhi, India, Oct 30, 2018 — New York-based analytics company Verint Systems has come up with a new large-…

Cloud Contact Centers Are More Than Hype

(DestinationCRM.com) – November 1, 2018
…, cloud product strategy manager at customer engagement systems provider Verint Systems, identified another major challenge: shifting IT…

How AI Will Change the Nature of Contact Center Work

(Contact Center Pipeline) – November 1, 2018
… Do you have a plan in place to transform people and process? Read on for insights from Jen Snell, VP Product Marketing, Verint…

October

Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment

(Opus Research) – October 29, 2018
“…Leveraging Verint’s chatbot and Conversational AI technology that understands questions of users in their own words, Alight launched…”

The Path to Proactive and Pragmatic Financial Compliance

(Global Baking & Finance Review) – October 29, 2018
“…Page 44, The Path to Proactive and Pragmatic Financial Compliance by Phil Fry, Verint’s VP of Financial Compliance Strategy…”

The Intersection of Employee Experience and Customer Experience

(CMS Wire) – October 29, 2018
“…happy customers,” said Kelly Koelliker, director of product marketing at Verint. She shared a few examples of how creating engaged employees…”

Verint Tapped among IDC FinTech’s Top 25 Enterprise Financial Technology Providers

(HighBeam Research) – October 27, 2018
“…while managing risk and complying with increasing regulatory requirements,” says Verint‘s Nancy Treaster, senior vice president and general…”

Where Analytics and Machine Learning Meet

(CMS Wire) – October 25, 2018
“…that according to Joe Dumoulin, chief technology and innovation Officer at Verint Intelligent Self-Service, include six different kinds of…”

Verint expands financial compliance partnership programme

(Finextra) – October 25, 2018

“…Source: Verint Systems Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the expansion of its Financial…”

Verint Announces Expanded Compliance Partner Program

(TMCnet.com) – October 25, 2018
“…financial institutions to modernize and automate their compliance processes. Verint has a long history in developing holistic solutions to…”

Verint, Connex expand partnership

(Financial News UK) – October 25, 2018
“…range of Verint solutions, both on premises and in the cloud, to its customers. Partners with Verint since 2014, Connex has offered Verint…”

PM360 2018 Trailblazer Awards Marketing Team of the Year

(PM360) – October 25, 2018
“…Patient Marketing & Digital Health Innovation Novo Nordisk Agency Partners: Verint Systems Inc., HyperPointe Team Members: James Donohue…”

TechBytes with Jen Snell, VP, Product Marketing, Verint

(MarTech Series) – October 24, 2018
“…Tell us about your role at Verint and the team/technology you handle. I am the VP, Product Marketing at Verint Intelligent Self-Service…”

Connected Listening: 3 Tips to Meet the CX Challenges of Omni-Channel Communication

(CustomerThink) – October 20, 2018
“…Nancy Porte is the Vice President of Global Customer Experience for Verint. With a background in operations…”

Why You Should Pay Attention to AI in the Contact Center

(Smart Customer Service) – October 19, 2018
“…Mitel, NICE, RingCentral, Salesforce Service Cloud, Talkdesk, and Verint. Omer Minkara is a vice president and principal analyst at…”

Verint Expands Partnership with Connex

(Smart Customer Service) – October 18, 2018
“…range of Verint solutions, both on premises and in the cloud, to its customers. Partners with Verint since 2014, Connex has offered Verint…”

The value of cross-channel Voice of the Customer

(CustomerThink) – October 12, 2018
“…Verint, The Digital Tipping Point: How do organizations balance the demands for digital and human customer service?; https://www.verint.com/…”

The Symbiotic Relationship Between CX and Loyalty

(CMS Wire) – October 12, 2018
“…points out Nancy Porte, vice president, global customer experience for Verint. “But consumers aren’t easily wooed by discounts and points…”

Breakthrough Technologies in Knowledge Management

(KM World) – October 12, 2018
“…KMWorld recently held a webinar with Kelly Koelliker, director, solutions marketing, Verint, Stephen Pappas, SVP, Panviva, Inc., and E…”

Verint Systems Announces Customer Engagement Platform Enhancements

(Loyalty360) – October 11, 2018
“…Verint Systems, a provider of security and intelligence data mining software, has announced several enhancements to its Community solution…”

Verint Unveils Enhanced Financial Compliance Suite

(TMCnet.com) – October 10, 2018
“…and technology expertise to financial trading.” In selecting the Verint Financial Compliance suite companies can take solace in a robust…”

Verint Revamps Financial Compliance Solutions

(DestinationCRM.com) – October 10, 2018
“…president and general manager of strategic operations at Verint, in a statement. “Verint gives financial traders and related businesses the…”

Speech Analytics: Many Use Cases & Players, A Few Important Tips

(TMCnet.com) – October 8, 2018
“…and Verint are the most significant AI-fueled speech analytics solutions providers today, Forrester said. (Verint (News…”

Verint Enhances Community Solution

(TMCnet.com) – October 5, 2018
“…strategy and to drive search engine optimization.” With these enhancements, Verint now offers more robust reporting. As a result, users…”

Verint Updates Community Solution

(DestinationCRM.com) – October 5, 2018
“…Verint Systems has enhanced its Community solution, which is part of its automated Intelligent Self-Service portfolio, which includes web…”

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

(SpeechTechMag.com) – October 3, 2018
“…a way to solve that problem. Vendor of Choice: Verint Systems Verint understands the imprtance of data and focuses on helping deliver…”