Verint in the News

December

Why Shares of Verint Jumped Today

(Fool.com) – December 5, 2019

The Most Direct Path to Improving Call Center Service Levels

(TMCnet.com) – December 5, 2019

…in call volumes helps to maintain service levels. In addition, Verint Monet’s cloud workforce management for contact centers can……

The World’s Most Valuable Company

(Fortune) – December 6, 2019

…-tax proceeds. – Apax Partners is investing up to $400 million in Verint, a New York-based provider of solutions for the cyber……

Verint Wins Trifecta of 2019 Awards for Solutions That Improve CX, Compliance

(MarTech Series) – December 10, 2019

…Service for Contact Center” Verint Wins Technology of the Year Honor in Business Intelligence Group Awards* Verint is……

Allstate, Bank of America, Cox, Kaiser Permanente and T-Mobile Top Consumer Satisfaction Rankings

(CustomerThink) – December 11, 2019

…, download the Verint Experience Index: Contact Center edition here. About the report For more than a decade, the……

Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges

(SpeechTechMag.com) – December 11, 2019

The Future of Financial Compliance

(JD Supra) – December 11, 2019

…will detail the Verint process and how it is changing the face of financial services compliance. Part 1-Challenging Accepted……

RPA (Robotic Process Automation): What’s In Store For 2020?

(Forbes) – December 13, 2019

…,” said Ray LeBlanc, who is the product strategy manager at Verint. “These smaller companies are also more dependent upon……

Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality

(TMCnet.com) – December 16, 2019

…its impact on the omnichannel customer journey. The latest Verint Experience Index benchmarks customer satisfaction with the……

How Can You Prevent Shrinkage in the Contact Center?

(TMCnet.com) – December 17, 2019

…“unplanned” shrinkage, a good workforce management solution such as Verint (News – Alert) Monet’s cloud workforce management for……

Verint Launches Robotic Process Automation Discovery

(Smart Customer Service) – December 18, 2019

…Verint Systems today launched Robotic Process Automation Discovery to help organizations leverage RPA in the cloud or on premises……

Curbing High Turnover in the Call Center

(TMCnet.com) – December 18, 2019

…-based worker to come in for an hour. Solutions such as Verint Monet’s cloud workforce management for contact centers bring……

Tech Alpharetta Appoints Six New Members to Its Strategic Board

(TMCnet.com) – December 19, 2019

…, as Treasurer. Board member Ryan Hollenbeck, SVP of Global Marketing for Verint (News – Alert), is continuing as Chairman for his……

News : Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation Awards

(ContactCenterWorld.com) – December 20, 2019

…#contactcenterworld, @Verint, @ventanaresearch Melville, NY, USA, Dec 19, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT),……

Workforce Management Software Eliminates the Need for Erlang-C

(TMCnet.com) – December 27, 2019

…experience and cost-efficiency meet, according to a recent blog post by Verint Monet Software (News – Alert). This can help……

November

How AI Can Make the Holidays Bright

(Contact Center Pipeline) – November 1, 2019

Buy-Side Technology Awards 2019: All the Winners

(Waters Technology) – November 1, 2019

…– regulatory reporting: Bloomberg Best buy-side compliance product – trading: Verint Best buy-side corporate actions platform:……

5 tips on how to pick the right AI use cases

(SearchCIO) – November 1, 2019

Verint Unveils Integrated Financial Compliance Solutions with Microsoft Teams

(Contact Center Solutions Community – TMCnet) – November 5, 2019

Ignite 2019: Verint unveils integration with Microsoft Teams

(The Record) – November 5, 2019

…Verint Systems has updated its Verint Financial Compliance portfolio to enable companies to capture, analyse and retrieve interactions across the collaboration modes offered via Microsoft Teams. The company will showcase the solution at Ignite 2019, demo…

Verint Unveils Integrated Financial Compliance Solutions with Microsoft

(Salestechstar) – November 6, 2019

…retrieve data shared via all the communication modes offered by Skype. Verint Financial Compliance is used by hundreds of……

Looking at digital workspaces of the future fueled by mobility and AI at KMWorld 2019

(Knowledge Management World) – November 6, 2019

…, and John Chmaj, senior director, product strategy, Knowledge Management, Verint, looked at digital workspaces of the future from……

New Technology Approaches Empower Credit Unions to Safeguard Member Experience, Security and Fraud Prevention

(Credit Union Business) – November 6, 2019

…Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can scale as credit unions grow is paramount. While the contact center has always played a starring role in customer experience strategies, today…

CMO’s top 8 martech stories for the week – 7 November

(CMO Australia) – November 6, 2019

No Jitter Roll: Five for Friday

(No Jitter) – November 8, 2019

…a hosted Direct Routing service. Verint Bridges Financial Compliancy – Lastly, customer engagement solutions provider……

Using AI and Automation to Improve Call Center Management

(TMCnet.com) – November 11, 2019

…by Verint (News – Alert) can offer massive benefits to call center managers striving to stay on top of agents’ happiness and……

Microsoft is enabling innovation in insurance

(TheRecord) – November 11, 2019

…The Record spoke to some of Microsoft’s leading financial services partners to find out how insurance firms can leverage the cloud and artificial intelligence to enable innovation across their business This article was originally published in the Autumn 2019 issue of The Record. Subscribe for…

5 Biggest Microsoft Teams Takeaways from Microsoft Ignite 2019

(Tom Talks) – November 11, 2019

…Microsoft Ignite 2019 was fantastic as always. I had the great opportunity to speak twice, recorded the UC Today podcast live, did a lot of networking and catching up with friends, and even managed to get some sessions in along the way! After a bit of time to take in a few more sessions and…

2019 KM Promise Award Winner: Verint

(KMWorld) – November 12, 2019

…100—count on Verint solutions to make more informed, effective, and timely decisions. Cognitive technologies have helped Verint to redefine…

Verint Financial Compliance Named Best Buy-Side Compliance Product for 2019

(Contact Center Solutions Community – TMCnet) – November 14, 2019

…(CX) technology. To learn more about Verint Financial Compliance, click here. About Verint Systems Inc…….

Firms face a ‘cyclone’ of regulatory, compliance challenges: VP

(News – MSN CA) – November 15, 2019

…Phil Fry of Verint says a report his firm sponsored found one in two firms will raise their regulatory technology budgets by……

Microsoft Aims To Upend The RPA (Robotic Process Automaton) Market

(Forbes) – November 15, 2019

…, who is the Senior Vice President of Global Marketing at Verint. Today In: Small Business Yet Microsoft will……

Verint Updates Its WFM with AI and Mobile Capabilities

(DestinationCRM.com) – November 18, 2019

…Verint Systems today announced the newest release of its Workforce Management solution, which leverages artificial……

Verint Financial Compliance Solution Solving Regulatory Complexity

(TMCnet.com) – November 19, 2019

…Verint Financial Compliance Solution Solving Regulatory Complexity…

ATMs with Iris ID biometrics, Verint compliance and Goodix management recognized

(BiometricUpdate.com) – November 19, 2019

…and associated companies have a presence in 31 countries. Verint compliance product Verint has won “Best Buy-Side……

Verint reimagines cloud workforce management

(KM World) – November 19, 2019

…Verint Systems has announced the newest release of its Workforce Management (WFM) solution, which leverages AI-infused automation and new mobile tools to streamline forecasting and scheduling and improve employee engagement, with accessibility via the Verint Cloud. According to Verint, effectively…

15 Marketing Strategy Tips To Improve Your Customer Experience

(Forbes) – November 20, 2019

…for these activities in their annual performance reviews. – Ryan Hollenbeck, Verint 9. Offer Behind-The-Scenes Value Customer……

RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics

(Contact Center Solutions Community – TMCnet) – November 21, 2019

…advances, we see great value in our continued partnership with Verint.” About Verint Systems Inc. Verint®……

Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center

(FindBiometrics) – November 21, 2019

…that would help them to deliver higher quality customer service,” added Verint Southeast Asia VP Manish Shah. “Advanced voice……

RCBC Bankard rolls out Verint biometric tech at call centre

(Finextra) – November 21, 2019

…in Philippines, collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint……

15 AI Technology Trends to Look for in 2020 – RTInsights

(RT Insights) – November 22, 2019

…include OpenText, Nuance Communications, IBM, Microsoft, NICE, and Verint Systems. 3. Virtual Agents When talking about……

Verint Systems Inc.: Partnership with Inspiro Relia, Inc.

(Fintechinshorts) – November 25, 2019

…experience Verint is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation……

For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers

(Contact Center Solutions Community – TMCnet) – November 25, 2019

…(News – Alert) @IDC and look for #IDCFinTechRankings. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a global……

Verint Upgrades WFM Solution with AI and Automation

(Workforce Management) – November 26, 2019

…center solutions and other data sources. U-Haul is already using Verint WFM and has benefitted from the results. The company……

Verint Announces New Voice Biometrics Customer in Philippines Bank

(TMCnet.com) – November 26, 2019

…, has collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint voice……

Verint and Microsoft Teams Financial Compliance Solutions

(UC Today – Unified Communications Today) – November 27, 2019

…company, Verint, recently announced the integration of its Financial Compliance portfolio with the Microsoft Teams solution. The……

News : For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers

(ContactCenterWorld.com) – November 27, 2019

…#contactcenterworld, @Verint, @IDC Melville, NY, USA, Nov 25, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT), The……

Verint supplies voice biometrics for Philippines credit card issuer, named to IDC top 25 FinTech suppliers

(BiometricUpdate.com) – November 27, 2019

…Banking Corporation (RCBC) credit card issuer RCBC Bankard collaborated with Verint on what the company calls a “landmark……

Best Artificial Intelligence Technologies to know in 2019

(Data Science Central) – November 28, 2019

…2. Speech recognition Siri is just among the systems that can understand you. Each day, an increasing number of systems are created that can transcribe human language, getting to thousands of thousands via voice-response interactive systems and mobile apps. A business using speech acknowledgment…

BST Awards 2019: Best buy-side compliance product, trading—Verint

(Unknown) – November 30, 2019

…BST Awards 2019: Best buy-side compliance product, trading—Verint…

October

Verint’s October Events Showcase Game-changing Breakthroughs in Knowledge Management and AI that Boost Customer Experience

(Observer Reporter-FinancialContent) – October 1, 2019

…by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…

Verint Wins Awards for Conversational AI

(UC Today – Unified Communications Today) – October 1, 2019

…the first recognition that Verint has received for it’s exceptional approach to artificial intelligence. In 2018, Verint received the award…

The Future of Financial Compliance: Part 2-Capture

(JD Supra) – October 1, 2019

…Fry, VP Go To Market at Verint, which is the sponsor of this podcast series. In this podcast series, we consider how Verint is changing the…

We Still Need To Deliver On The Human Factor In Customer Service

(Forbes) – October 2, 2019

…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement…

How the Customer Journey Will Evolve in the Next 5 Years

(Content Management Software) – October 3, 2019

…realizes the full value from the investment, according to Nancy Porte, Verint vice president of global customer experience. “It’s vital to…

The Future of Financial Compliance, Episode 5: Maintaining Oversight

(FCPA Compliance and Ethics) – October 4, 2019

…, Go To Market at Verint, which is the sponsor of this podcast series. In this podcast series, we consider how Verint is changing the future…

Verint Speech Analytics Takes First Place in Three 2019 Awards for Excellence and Voted People’s Choice

(TMCnet.com) – October 7, 2019

…® at www.verint.com. * Verint received Speech Technology Magazine’s People’s Choice Award in April 2019 ** Verint was honored in May 2019…

Verint Receives Three Awards for Speech Analytics Platform

(Business Computing World) – October 7, 2019

…discussion topic for the original entry at https://findbiometrics.com/verint-receives-three-awards-speech-analytics-platform-100703/…

Making Legal Part of the CX Team: 5 Steps to a Beautiful Partnership

(CustomerThink) – October 7, 2019

Verint Speech Analytics Takes First Place in Three 2019 Awards for Excellence and Voted People’s Choice

(Area-Info.net) – October 8, 2019

News : Verint Speech Analytics Takes First Place in Three 2019 Awards for Excellence and Voted People’s Choice

(ContactCenterWorld.com) – October 9, 2019

…#contactcenterworld, @Verint, @SpeechTech Melville, NY, USA, Oct 7, 2019 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement…

National Autistic Society launches Interactive Member Forum

(CMO Australia) – October 9, 2019

…society can better engage with its members. The NAS said it chose Verint because of its ability to integrate with leading CMS systems, and…

Customer Loyalty And Retention Are In Decline

(Forbes) – October 13, 2019

…… your business! Getty A recent study of more than 34,000 consumers worldwide by Verint® Systems Inc., the Customer Engagement Company™, (…

Verint Praised as APAC Market Leader

(TMCnet.com) – October 15, 2019

…to customer and employee engagement.” Digging into the numbers, Verint possesses a 30 percent larger market share than its nearest…

Verint Introduces AI-Infused Knowledge Management for Knowledge as a Service

(SpeechTechMag.com) – October 17, 2019

…“Knowledge Anywhere.” Successfully implemented by leading brands, the Verint solution features powerful cognitive search and self-learning…

Verint Introduces AI-Infused Knowledge Management for ‘Knowledge as a Service’

(CustomerThink) – October 17, 2019

Verint Launches Knowledge Anywhere KM Enhancements

(DestinationCRM.com) – October 17, 2019

…Verint Systems today introduced “knowledge anywhere” enhancements to the Verint Knowledge Management Professional solution. The…

Jumio, Nice, Verint, Authenteq recognized for identity solutions

(BiometricUpdate.com) – October 17, 2019

……

No Jitter Roll: Five for Friday

(no jitter) – October 18, 2019

…A look at the latest news coming out of Zoomtopia, and from TrueConf, Pensando Systems, Verint, and Donoma. For this week’s No Jitter Roll, we continue our Zoomtopia coverage with a slew of product and software announcements from the event. Then, we catch up on some of the latest news happening…

Real-time Analytics News Roundup for Week Ending October 18 – RTInsights

(RT Insights) – October 18, 2019

…Management, businesses can achieve better IoT returns from automation. Verint Systems announced the release of the latest enhancements to…

Top Do’s and Don’ts of Customer Journey Mapping — 10 CX Experts Spill the Beans!

(Customer Think) – October 19, 2019

…If you’re involved with a Customer Experience (“CX” for short) initiative, there’s a very good chance that you’re also doing customer journey mapping (CJM). If fact, CustomerThink’s recent study of 200+ CX initiatives found nearly 8 of 10 respondents reported developing a journey map. But simply…

Verint Systems enhances its Knowledge Management suite

(Knowledge Management World) – October 21, 2019

…in customer experience scores. For more information about Verint’s Knowledge Management Professional solution, visit www.verint.com….

Four Brands Getting Customer Experience Right

(Chiefmarketer) – October 24, 2019

…improving the overall member experience, a true win-win for VyStar members. Ryan Hollenbeck is svp of global marketing for Verint Systems….

Odigo Customer eXperience Day BCN: la solución para mejorar la experiencia del cliente – Contact Center Hub

(Contact Center Hub) – October 25, 2019

…mesa redonda con los expertos y experta Sandra Cortez, sales director en Verint, José Francisco Rodríguez, presidente de AEERC, Ángel Tenor,…

Welcome to the Era of ‘Knowledge Everywhere’

(TMCnet.com) – October 25, 2019

…omnichannel environment is quite the juggling act, and the newly improved Verint service addresses demands across mobile, web, the contact…

When It Comes to Texting, Companies Need to Strike a Balance

(DestinationCRM.com) – October 28, 2019

…successfully,” explains Kelly Koelliker, director of solutions marketing at Verint Systems. Texting also alters workflows. “With texting,…

How Technology Is Paving the Path to Contact Center Workplace Wellness

(Contact Center) – October 31, 2019

September

Eight Days a Week: The Always-On Contact Center

(Contact Center Pipeline) – September 1, 2019

Hear Your NPS Rise and More with Voice of the Customer

(TMCnet.com) – September 3, 2019

…of the customers with speech analytics technology such that provided by Verint Monet, you can automatically evaluate 100 percent of your…

Indian respondents vote in favor of using automation and artificial intelligence at workplace: Verint

(Data Quest) – September 4, 2019

…a large-scale study of more than 34,000 consumers across 18 countries from Verint Systems Inc., The Customer Engagement Company points to an…

10 P&C provider websites ranked by customer satisfaction, net promoter score

(PropertyCasualty360) – September 5, 2019

Credit Unions Balance Call Center Fraud Protection with Member Experience

(Credit Union Times) – September 6, 2019

…Credit union leaders describe how to ensure security without sacrificing user experience….

3 Ways to Transform Your CX Strategy with the Voice of the Customer

(Smart Customer Service) – September 9, 2019

…throughout the organization. Ben Smith is vice president and general manager of voice of the customer solutions at Verint Systems….

4 Reasons Why Your Contact Center Agents Aren’t Happy

(CCW Digital) – September 10, 2019

…an application they’re already using,” Lisa Elbe, solution consultant at Verint Monet, said during the webinar.  2. There’s no schedule…

Teams talk

(Managed IT Magazine) – September 11, 2019

…to integrate Teams with contact centre solutions; with ASC, NICE and Verint to add call and meeting recording to Teams; and with retail IT…

Verint, the Customer Engagement Company, to Host Multiple Events in September

(MarTech Advisor) – September 11, 2019

…leaders in Canada. Verint’s Mike Biros, vice president, local government, will present a Verint overview on Sept. 17 at 9:05 a.m. CT, as…

Banks and credit unions trust Verint to reduce fraud and enhance security operations

(Help Net Security) – September 11, 2019

….” Technology advancements Verint continues to further its commitment in the banking market with the addition of Verint Video Investigator…

Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation

(Contact Center Solutions Community – TMCnet) – September 12, 2019

…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…

Why Banks Are Turning to Verint to Reduce Fraud, Enhance Security Operations

(Security Sales & Integration) – September 13, 2019

…insights is securely stored.” Verint continues to further its commitment in banking market with the addition of Verint Video Investigator, a…

U.S. Army using Verint Virtual Assistant to Boost Recruiting

(LongIsland.com) – September 16, 2019

…Melville-based Verint Systems has won an award for the artificial intelligence software it provides for the United States Army’s online…

The National Autistic Society Selects Verint Community Solution for Interactive Member Forum

(Contact Center Solutions Community – TMCnet) – September 16, 2019

…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…

National Autistic Society Selects Verint Community Solution

(TMCnet.com) – September 16, 2019

…members to exchange experiences and stories with autism. “We chose Verint because we wanted to replace our aging forum software with a…

GSX 2019 Review: Emphasising integration, focusing on customer outcomes

(SourceSecurity.com) – September 17, 2019

…. Specifically, he is sold on Verint: “When you have a problem, this company listens,” he told attendees at a Verint gathering on the show…

News : Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation

(ContactCenterWorld.com) – September 17, 2019

…#contactcenterworld, @Verint Melville, NY, USA, Sept, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,…

News : The National Autistic Society Selects Verint Community Solution for Interactive Member Forum

(ContactCenterWorld.com) – September 18, 2019

…#contactcenterworld, @Verint Melville, NY, USA, Sept 16, 2019 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company,…

STUDY: Delivering on a Digital Excellence Policy: Study Shows Which Insurers are Winning Customers Over

(Call Center Times) – September 19, 2019

Customers Give Verint Perfect Scores in Overall Satisfaction Ranking in New Report on Contact Center Analytics

(Workforce Management) – September 19, 2019

…Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced that it has achieved a perfect 5.0 customer satisfaction score in each of 23 categories regarding vendor, product and product effectiveness satisfaction. The company also was recognized for the most…

Dr. Cynthia Telles Reflects on the Growing Importance of Digitally-Enabled Care and Information

(myMotherLode.com – FinancialContent) – September 20, 2019

…/ September 20, 2019 / Earlier this month, software company Verint announced that Kaiser Permanente achieved the highest web satisfaction…

Army to Deploy Female Chatbot to Help Recruit Women

(WSJ Pro Artificial Intelligence) – September 27, 2019

August

No Jitter Roll: Five for Friday

(No Jitter) – August 29, 2019

…spaces up to 30 ft. x 30 ft.   City of Barrie Integrates Verint Automated Customer Service Keeping with customer wins, the city of Barrie, a…

City of Barrie Elevates Citizen Engagement with Verint Solutions

(TMCnet.com) – August 28, 2019

…City of Barrie Elevates Citizen Engagement with Verint Solutions…

Leading Self-Service Customer Support Trends in 2019

(Smart Customer Service) – August 28, 2019

…! How Self-Service Customer Support Is Leading the Way With IVAs (Verint) IS YOUR SELF-SERVICE SMART ENOUGH FOR TODAY’S CUSTOMER? (TTEC)…

City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services

(Acrofan [ENG]) – August 27, 2019

…Media Contact Sian Sparkes Verint Systems Inc. sian.sparkes@verint.com Media Relations Amy Curry Verint Systems Inc. amy.curry@verint.com…

Workforce Optimization, Looking Ahead

(NoJitter.com) – August 26, 2019

…Witness Systems, then a quality management vendor and now part of Verint, can be credited for coining the term. It made the first consolidation move by buying workforce management vendor Blue Pumpkin and combining the two applications. One year later, NICE purchased IEX, another WFM player, as well…

10 Companies Using AI to Grow

(Yahoo.com) – August 26, 2019

…Verint (NASDAQ:VRNT) calls itself “The Customer Engagement Company.” It uses AI to help its customers automate certain aspects of their businesses through the use of intelligent virtual assistants (IVA) that can leverage machine learning to understand better the conversations that take place with…

10 Companies Using Artificial Intelligence Tech to Grow

(Wiredfocus) – August 26, 2019

…Verint (NASDAQ:VRNT) calls itself “The Customer Engagement Company.” It uses AI to help its customers automate certain aspects of their businesses through the use of intelligent virtual assistants (IVA) that can leverage machine learning to understand better the conversations that take place with…

Why you need customer advocates – and how to make advocacy work

(Customer Experience Insight) – August 26, 2019

…storytelling,” says Nancy Porte, Vice President of Global Customer Experience for Verint. “Some … customers are doing their jobs day-to-day…

Can Your Organization Avoid AI Failures?

(Dataversity) – August 21, 2019

…moves forward. With a proprietary AI system and services like those offered by Verint, that information is the keystone for tracking end-to-…

Retail Reality: Succeeding in the Always-On Customer Engagement Realm

(Total Retail) – August 20, 2019

…global marketing and executive sponsor of the customer experience program for Verint. The company helps organizations simplify and modernize…

Satisfied consumers rate Kaiser as top health payer website

(Digital Commerce 360) – August 19, 2019

…. “Consumers embrace low risk and high reward monitoring apps,” Verint says. To save money over more expensive emergency room visits and…

Bullish on its AI Blueprint, Verint takes predictive conversational analysis-based CX to a new high

(Voice&Data) – August 18, 2019

…saving money and time. Comprehending contextual information, the Verint Intelligent Virtual Assistant provides personalized answers based on…

How to Handle Customer Experience During a Merger or Acquisition

(Content Management Software) – August 15, 2019

…By Phil Britt | Aug 15, 2019 CHANNEL: Customer Experience Deloitte predicts the number of mergers and acquisitions will grow in 2019 . And any time a business goes through a merger or acquisition, the impacts can be felt in a number of ways, not least of which is the customer experience…

How 10 top health insurers ranked on website satisfaction

(Becker’s Hospital Review) – August 15, 2019

…software company Verint. For the survey, Verint surveyed 11,519 respondents in June, with at least 250 responses for each website. Verint…

Verint Honored for Workforce Optimization Solution of the Year

(TMCnet.com) – August 15, 2019

…excellence in the contact center and customer service arenas. Verint specializes in Actionable Intelligence solutions designed to promote…

Geico, Humana and Kaiser Permanente Have The Best Health Insurance Sites: Study

(MediaPost) – August 14, 2019

…— are Geico, Humana and Kaiser, according to the Verint Digital Experience Index, a study by Verint Systems Inc. Next are Molina Healthcare,…

Kaiser Permanente, Molina Healthcare, and Humana take top spots for digital experience

(Fierce Healthcare) – August 14, 2019

…Net Promoter Scores, according to a survey of 11,500 consumers conducted by Verint Systems Inc. Blue Cross Blue Shield of Michigan took the…

Majority of More than 11,000 Consumers Surveyed Express Strong Appetite for Personalized Experiences, Mobile App Convenience and Comparison Tools for Interactions with Both Health and Property and Casualty Insurers

(AP (Hosted)) – August 14, 2019

…Relations Amy Curry Verint Systems Inc. amy.curry@verint.comInvestor Relations Alan Roden Verint Systems Inc. alan.roden@verint.com…

The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions

(BC Strategies) – August 13, 2019

…includes over 60 participants. Historical leaders, CallMiner, Nice, and Verint are now facing competition from a slew of new entrants such…

Artificial Intelligence (AI) Stats News: AI Augmentation To Create $2.9 Trillion Of Business Value

(Forbes) – August 12, 2019

…automation technology will help to reduce their workload and stress. [Verint online survey of 34,068 consumers in Australia, Brazil, Canada,…

Dynamics 365 Customer Service Insights Supports 39 New Languages

(Smart Customer Service) – August 10, 2019

…Teams. Posted July 16, 2019 Verint Strengthens Integration with Microsoft Teams Verint’s Financial Compliance portfolio integrated with…

71% dos consumidores são mais fiéis a marcas que facilitam o engajamento

(Consumidor Moderno) – August 9, 2019

…e a Verint está assumindo um papel de liderança com análise de voz e texto nessa área”, afirma. A relação com o digital A pesquisa da Verint…

Putting Customers on the Podium: 3 Tips for Successful Customer Advocacy Programs

(CustomerThink) – August 9, 2019

…One of the essential CX truths is that customers like to hear from other customers. At the B2B technology company for which I work, it means more than throwing a cocktail party and having a few other networking events at the annual user conference. In fact, at our most recent user conference…

Customer Experience: Five Pillars To Reach A Sustainable Competitive Advantage

(Forbes) – August 7, 2019

…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement…

Preparing to Improve the Customer Experience

(TMCnet.com) – August 6, 2019

…, journeys change, and new players enter the market,” wrote Ryan Hollenbeck SVP at Verint (News – Alert), in a recent article for Forbes. “…

Note for companies: Customers don’t mind sharing personal data in exchange for these two offers

(TELECOM LIVE) – August 6, 2019

…tools to assess their buying patterns. A survey conducted by Verint Systems across 18 countries and 34,000 consumers highlighted how an ‘…

Verint’s August Events Explore VoC Best Practices and How Consumer and Workforce Demands are Driving the Need for AI and Automation

(myMotherLode.com – FinancialContent) – August 5, 2019

…gain expertise on maximizing Verint technology. To learn more about Verint’s global events, click here. About Verint Systems Inc. Verint® (…

Indian customers against use of technology to track buying patterns: Verint survey

(Technology Today – EIN News) – August 5, 2019

…tools to assess their buying patterns. A survey conducted by Verint Systems across 18 countries and 34,000 consumers highlighted how an ‘…

Verint Empowers Businesses with Microsoft Recording

(UC Today – Unified Communications Today) – August 2, 2019

…and channels at Verint, John Bourne , the two companies have over 270 joint compliance customers across 40 countries. Today, Verint is…

How Technology is Paving the Path to Workplace Wellness

(Contact Center Pipeline) – August 1, 2019

…workplace, as well as reduced stress. The global study was conducted by Verint Systems in partnership with Opinium Research, LLC. Sure, it…

July

Automation And AI Actually Relieve Workplace Stress, And Customers Will Notice

(Forbes) – July 29, 2019

…from a survey of 34,000 workers in 18 countries worldwide, sponsored by Verint, which finds technology may help more than it hurts when it…

Don’t worry be API

(CustomerThink) – July 18, 2019

…terms of how it can be reduced. For instance a new study from Verint shows that two thirds of people believe that technology and automation…

Het hart veroveren van de emotie-gedreven consument – deel 3

(Customer Talk) – July 16, 2019

…for Digital and Human Customer Service?’ van IT-dienstverlener Verint Systems. 3. Klantvriendelijkheid leidt tot herhaalaankopen De klant…

Verint Offers Unified VoC to Help Solve Growing Interaction Challenge

(DestinationCRM.com) – July 15, 2019

…100 cloud partners to its customers. Verint used the conference to unveil its most recent release, Verint Unified VoC, a customer feedback…

客户交互“Always-on”, 混合劳动力快速兴起

(Doit) – July 12, 2019

…35%。为确保整个劳动力团队达到最佳绩效，企业需要为劳动力队伍搭配恰当比例并创造员工协同参与、相互融合的文化氛围。” Verint北亚及韩国区副总裁马帝（Matty Kaffeman）表示：“消费者对企业‘Always-on’服务的期望不断提高，对全球客户交互行业来说，既是挑战…

Indian customers vote in favor of being serviced by a chatbot for their queries: Verint

(Data Quest) – July 11, 2019

…results of a large-scale study of more than 2000 Indian consumers Verint Systems Inc., The Customer Engagement Company, highlights that the…

Brands see uses stick on for shorter durations

(The Times Of India) – July 10, 2019

…reducing loyalty to brands, says data procured from customer engagement platform Verint. Most consumers are not seen to stick to a said…

Indians are loyal to brands that have digital engagement, study says

(The Times Of India) – July 9, 2019

…conducted among 34,000 consumers across 18 countries by customer engagement platform Verint shows that 70% of Indian consumers are loyal to…

Indians more loyal to brands that use e-mails, apps, chatbots, AI; here’s what they don’t like

(Yahoo! India Finance) – July 9, 2019

…of the customer service, Indian customers lead their global counterparts. Verint Systems, a customer engagement company, said in its 2019…

June

Verint Solutions ‘Magical’

(Workforce Management) – June 27, 2019

…world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to…

Verint Engages by Honoring Customers and Partners

(TMCnet.com) – June 21, 2019

…the best in intelligent, omnichannel solutions. At the recently concluded Verint (News – Alert) Engage 2019 Global Customer Conference in…

Study Finds Most Consumers Will Drop A Brand Over Poor Customer Experience

(PPAI Media) – June 18, 2019

…senior vice president of global marketing and executive sponsor of the Verint Customer Experience Program. “The customer experience gauntlet…

The Forrester Wave™: Customer Service Solutions, Q2 2019

(Forrester.com) – June 18, 2019

…, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zendesk — and researched, analyzed, and scored them….

NEOVANTAS participa en Engage on the Road 2019

(Economiadehoy.es) – June 18, 2019

…estado presente en el Engage on the Road 2019, principal evento organizado por VERINT en España, en el que se han analizado las soluciones y…

3 Reasons Why Brands Still Need Voice In Their Customer Relations

(Call Centre Helper) – June 17, 2019

…of the customer service process. 2. Explaining a Situation The above Verint figure shows, interestingly, that the means of contact which…

Meeting Rising Expectations for Customer Experience

(UC Today – Unified Communications Today) – June 16, 2019

…least 3 years. This is a reduction of 39% since 2015. According to Verint, as the lives of today’s consumers become more connected, and we…

Consumers Want Service And Technology For Engaging With Brands, Study Finds

(MediaPost) – June 13, 2019

…and 72% find their jobs fulfilling. But only 21% say their base level of stress is low. Verint surveyed 34,000 consumers from 18 countries….

Banco Macro, premiado por la tecnología que usa para mejorar la atención de sus clientes

(iProfesional) – June 13, 2019

…fue entregado en la Convención Anual de Customer Experience, denominada “VERINT ENGAGE 2019″ que este año se realizó en la ciudad de Orlando…

Banco Macro, premiado por la implementación de soluciones tecnológicas

(Ambito.com) – June 13, 2019

…fue entregado en la Convención Anual de Customer Experience, denominada “VERINT ENGAGE 2019” que este año se realizó en la ciudad de Orlando…

Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service

(MarTech Series) – June 13, 2019

…in popularity as an engagement tool, increasing 57% from a similar Verint study from 2018. The research also finds that human engagement is…

Verint Launches New Voice of the Customer Cloud Solution

(UC Today – Unified Communications Today) – June 12, 2019

…, Verint Systems has unveiled its new solution to provide a comprehensive, enterprise-wide view of the voice of the customer. Dubbed Verint…

What Security Technologies Are Impacting The Retail Market

(Security Informed) – June 12, 2019

…mobility and devices that drive mobility are some of most interesting new technology trends impacting the retail and banking markets today…

How organizations are coping with today’s cyber-physical security threats

(Security Informed) – June 11, 2019

… this interview at Verint’s recent Engage 19 event in Orlando, SecurityInfoWatch.com Editor-in-Chief Joel Griffin (far right) sat down with…

Verint发布客户之声云解决方案 数字化创新与语音技术的融合

(电子工程世界) – June 10, 2019

…收集并分析客户反馈，从而做出更加明智的业务决策。Verint重新定义了客户体验在市场中的角色。” Verint不久前在美国奥兰多举行了Engage19全球客户与合作伙伴大会，该解决方案就是在本次大会上发布的。 * Verint统一化VoC解决方案计划于2019年8月全面上市。…

Citizens Energy Group on Championing Clean Energy as a Social Cause

(CCW Digital) – June 10, 2019

…],” Curtis Popp, VP of customer operations, told CCW Digital at Verint Engage 2019 in Orlando, Florida. While most people are receptive to…

Verint Improves Data Security for Financial Brand

(UC Today) – June 10, 2019

…the continued collaboration with Verint allows VyStar to enhance and upgrade their security strategies when protecting member information in the VyStar contact centre…

Banking Technology June 2019 issue out now

(Banking Technology) – June 9, 2019

…founder of security firm Rift Recon, who shared fascinating facts at the recent Verint Engage user conference. For instance, since 2014, an…

Top fintech stories this week – 7 June 2019 – FinTech Futures

(Satoshi Nakamoto Blog) – June 8, 2019

…’ top five fintech stories of the week – all in one place! Verint Engage 2019: AI, security and genius hacker stories Verint’s products…

Top fintech stories this week – 7 June 2019

(Banking Technology) – June 7, 2019

…& Funding, Open banking, Payments, Regulation FCA, PayPal, Tink, Verint, WorldRemit BankingTech, FinTech, PayTech News Denmark, Europe, UK…

How can Hong Kong be APAC’s digital leader?

(Hongkong Business) – June 7, 2019

…adjusting rapidly to a digital future. Additional research conducted by Verint and Opinium Research LLC, drawing on interviews with more…

Atento y Verifica presentan sus casos de éxito en «Engage on the road»

(Relacioncliente.es) – June 6, 2019

…serán dos de las compañías que el próximo 13 de junio, en el evento de Verint en Madrid (Engage on the road), presentarán sus casos de exito…

India trumps Singapore in adopting technology at the workplace

(Hindustan Times ePaper (Chandigarh)) – June 6, 2019

…ahead of Singapore at 69 per cent. Both are ahead of the global average. Verint‘s survey also found that 72 per cent of Indian workers are…

Is Greater Awareness Helping To Increase Cybersecurity?

(Security Informed) – June 6, 2019

…cybersecurity has become the ultimate buzzword in the physical security market. And it also represents one of the industry’s most intractable challenges…

Customer and Employee Engagement in a 24/7, Always-On Era

(CCW Digital) – June 5, 2019

…” Tom Hind, VP of global contact center management at Mastercard said at Verint Engage 2019 in Orlando, Florida. Digitize where possible but…

News : Contexta360 Enters a Strategic Relationship with Dutch Telco, KPN

(ContactCenterWorld.com) – June 4, 2019

…portfolio and enable customers using Genesys, Avaya, Mitel, NICE, Verint to add significant capabilities without the need to replace any of…

Motivational Speaker Dan Heath on Why “Great Experiences Hinge on Peak Moments”

(CCW Digital) – June 4, 2019

…tea and hop over the side and get on with your day,” Heath joked at Verint Engage 2019 in Orlando, Florida, showing the audience a series of…

Verint Engage 2019: AI, security and genius hacker stories

(FinTech Futures) – June 4, 2019

……

Verint Engage 2019: AI, security and genius hacker stories

(Banking Technology) – June 3, 2019

……

How Gannett/USA Today uses voice of the customer to achieve key business outcomes

(CCW Digital) – June 3, 2019

……

May

Verint Doubles Down on “Engagement” Strategy, Pushes VoC Unification

(CustomerThink) – May 31, 2019

……

Holland America Line on Embracing Emerging Tech While Delivering a Human Touch

(CCW Digital) – May 31, 2019

……

VyStar Credit Union improves security and customer experience

(Knowledge Management World) – May 31, 2019

…fraud detection with Verint will help our fraud department achieve incredible time savings over previous manual methods. These new Verint…

It’s all about the Benjamins when it comes to the C-suite

(SecurityInfoWatch.com) – May 29, 2019

……

Verint unveils new voice of the customer cloud solution

(Knowledge Management World) – May 29, 2019

……

Decibel Launches Special Program to Support Appsee Customers

(MarTech Series) – May 29, 2019

…retention rate year-over-year. Marketing Technology News: Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that…

India Surpasses Singapore In Adoption Of Technology At Workplace

(Analytics India Magazine) – May 29, 2019

…country digitally. However, a recent customer experience study by Verint and Opinium Research LLC which covered the adoption of technology…

Here’s How Dell Used Live Chat to Optimize E-Commerce for B2B

(CCW Digital) – May 28, 2019

……

Verint : India Beats Singapore at Adoption of Technology at the Workplace

(Market Screener) – May 27, 2019

…countries included in the study. (See illustration for details.) Verint‘s study was aimed at looking at consumer customer experience,…

India Beats Singapore at Adoption of Technology at the Workplace

(NewKerala.com) – May 27, 2019

…adoption of technology in the workplace released just last week by Verint and Opinium Research LLC, workers in India consistently outranked…

The Voice Data Gap and How to Close It

(SpeechTechMag.com) – May 27, 2019

…president of Next IT Corporation and the current head of product strategy at Verint Intelligent Self-Service, says that before you can make…

International ‘Techno-Savvy’ Indians are way ahead in adoption of technology than the world!

(DailyHunt English) – May 27, 2019

…the UK (all at 61%) reported the lowest levels of automation. Verint‘s study was aimed at looking at consumer customer experience,…

Don’t Ignore Your Digital Service Funnel!

(Call Centre Helper) – May 24, 2019

…, partnering with leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed…

Today’s Generation Is Living Longer – How Does It Affect the Customer Journey?

(CCW Digital) – May 24, 2019

…are living longer than ever,” Nataki Edwards, SVP of digital at AARP, said at Verint Engage 2019 in Orlando, Florida. “In fact, a 10-year-…

Australians prefer human connection over emerging technologies

(Business News Australia) – May 23, 2019

…of the Australian aspect of the workforce. Despite this, Verint Systems’ vice president Michael Stelzer says Australians should succumb to…

Hong Kong lags behind India and Singapore in workplace automation

(Hongkong Business) – May 23, 2019

…than half unwilling to automate aspects of their operations, a study by Verint and Opinium Research LLC found. This places Hong Kong behind…

Singapore trails behind India in willingness to embrace workplace automation

(Singapore Business Review) – May 23, 2019

…the global average and just behind India at 76%, a study by Verint and Opinium Research LLC found. Respondents also ranked using AI in the…

Technology and Humans Critical to Contact Center Success, Verint Engage Speakers Insist

(Smart Customer Service) – May 23, 2019

……

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the Contact Center

(Tec HR Series) – May 23, 2019

……

Singaporeans are most digitally advanced, willing to adopt next-gen technology anytime

(International Business Times Singapore) – May 23, 2019

…A new study, released by Verint Systems, has revealed that Singapore, one of the most developed countries in South-East Asia, is actively…

VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution

(MarTech Series) – May 23, 2019

…expertise Verint brings to the table,” added Chad Meadows, Chief Operating Officer, VyStar Credit Union. “We embrace a partner like Verint…

News : Verint Voice of Customer Solutions Recognized by Forrester Research, Inc.

(ContactCenterWorld.com) – May 23, 2019

……

Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement

(MarTech Series) – May 23, 2019

……

Verint Unveils New Voice of the Customer Cloud Solution

(SpeechTechMag.com) – May 23, 2019

……

How Surveillance and AI Are Enhancing Bank Security | Seagate Blog

(Seagate Blog) – May 22, 2019

…the latest technologies to deter crime. Technologies from companies like Verint Systems are gaining traction in the banking sector,…

Verint Launches Unified VoC at Its Engage Conference

(Smart Customer Service) – May 22, 2019

……

Workers Ready to Accept AI Says Report

(SpeechTechMag.com) – May 21, 2019

……

Can automation reduce employee stress?

(TechRepublic) – May 21, 2019

……

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the Contact Center

(CustomerThink) – May 21, 2019

……

Verint Provides Anti-Fraud ID Solution for VyStar Credit Union

(FindBiometrics) – May 21, 2019

…partnership between Verint and VyStar, which dates to 2015 and was last renewed in October of 2018. VyStar currently utilizes several Verint…

ISJ Exclusive: Managing Video in Financial Institutions

(International Security Journal) – May 20, 2019

……

Verint Introduces Visual Tools to Unlock the Power of the Hybrid Workforce

(AIThority) – May 17, 2019

…Next Generation Automation Solutions for the Contact Center and Back Office Verint Systems Inc., The Customer Engagement Company, announced…

$VRNT News Article – VyStar Credit Union Improves

(Investors Hangout) – May 17, 2019

…- VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution https://marketwirenews.com/news…

Chase To Buy InstaMed and other Digital Transactions News briefs from 5/17/19

(Digital Transactions) – May 17, 2019

…increasingly targeting call centers, VyStar Credit Union has contracted with Verint Systems Inc. to tighten security around data held in the…

April

Verint Strengthens Digital CX Capabilities with AI-powered Anomaly Detection

(Knowledge Management World) – April 30, 2019
…Verint strengthens digital CX capabilities with AI-powered anomaly detection…

Verint Offers Tool For Finding Gaps In The Customer Experience

(MediaPost) – April 29, 2019
…, Verint. Meritt adds: “Millions of customer interactions happen every day, creating more feedback and new ways to gain insights.”

Verint Adds AI-Powered Anomaly Detection

(DestinationCRM.com) – April 29, 2019
…in real time, and connect that data to CX drivers and outcomes. Verint VoC gives companies what they need to automate and operationalize CX….

Speech Technology Magazine’s People’s Choice Awards 2019

(SpeechTechMag.com) – April 29, 2019
…Voice Cobalt Speech and Language Appen Rev.com (Temi) Speech Analytics Verint Systems Voice Sense Cogito Corp

News : Chat and Chatbots Help Spark Cut Customer Service Costs

(ContactCenterWorld.com) – April 26, 2019
…is to make customer journeys more frictionless.” According to Verint its Virtual Assistant uses artificial intelligence and machine learning…

Verint Systems Launches New Customer Engagement Tech

(Loyalty360) – April 26, 2019
…The temptation to adopt the latest technology—to jump on board with the next big thing—can be very intense…

The Path to Proactive and Pragmatic Financial Compliance

(Global Banking and Finance Review) – April 23, 2019
…By Phil Fry, Vice President of Financial Compliance Strategy at Verint.  With the need to comply with regulatory mandates such as the Dodd-…

Verint strengthens digital CX capabilities with AI-powered anomaly detection

(Knowledge Management World) – April 20, 2019
…Verint Systems has added anomaly detection to its expanding range of Voice of Customer (VoC) solutions to help companies automate insights and prioritize improvements to customer experience (CX)….

Verint Systems Launches Blueprint for Implementing AI

(Ultimate Pocket.com) – April 19, 2019
…. Tracy Malingo, senior vice president for product strategy at Verint, says Verint is making a concerted effort to reduce the risks…

Publicis Buys Epsilon for $4.4B, Salesforce Debuts New Einstein Services, More News

(CMSWire) – April 19, 2019
…other news from the digital experience space … Verint Launches AI Blueprint Verint Systems announced the launch of AI Blueprint, a…

If Data is the New Oil, We’re About to Bust

(InsideBIGDATA) – April 17, 2019
…Tracy Malingo is Senior VP of Product Strategy of Verint Intelligent Self-Service, a division of Verint, where she provides strategic and…

Verint says Video Investigator will shorten banks’ investigation time by more than 50%

(IFSEC Global) – April 17, 2019
…Designed to resolve and mitigate problems typically facing investigators, Verint Video Investigator simplifies and slashes the time it takes…

Verint launches AI Blueprint to help increase AI’s value to organizations

(Knowledge Management World) – April 17, 2019
…, said Tracy Malingo, SVP of product strategy at Verint, who noted that Verint seeks to help customers effectively automate areas of the…

Making Sense of Customer Experience Data

(Call Centre Helper) – April 15, 2019
…, partnering with leading organizations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed…

Regalix launches Customer Onboarding edition of Digital CMO Digest

(FOX 40 WICZ TV) – April 12, 2019
…of Customer Success and Customer Experience of leading organizations like Salesforce, Verint and ADP, among others. They give their thoughts…

Verint Video Investigator simplifies security for financial sector

(Security World Market) – April 9, 2019

……

Verint Systems announces a new software platform Video Investigator to enhance bank security

(SourceSecurity.com) – April 8, 2019
…Verint Systems Inc., The Customer Engagement Company, announces a new software platform to help banks and credit unions simplify, modernise,…

Transition Networks to Showcase PoE+ and PoE++ Switches and Integrated Solutions for Smart City Security Infrastructure at ISC West

(Benzinga) – April 8, 2019
…. Through a partnership with Verint® Systems Inc., Transition Networks will be demonstrating the DMS as part of an integration with Verint‘s…

Verint Video Investigator Security and Fraud Investigation Software

(Security Info Watch) – April 5, 2019

……

Must-See Booths at ISC West 2019

(SDM Magazine) – April 5, 2019

……

Verint unveils new security and fraud investigation software

(Security Buyer) – April 5, 2019

……

What are the Available CCaaS Options in the Avaya Portfolio?

(UC Today – Unified Communications Today) – April 3, 2019
…for failover, and vice versa. “We have also signed with Verint in January to offer Workforce Engagement Management. The full portfolio of…

Did digital government come through during the shutdown?

(GCN) – April 2, 2019
…Did digital government come through during the shutdown?…

Verint Names Five9 Cloud Partner of the Year

(Salestechstar) – April 2, 2019
…Gartner Reveals Three Immediate Actions for Sales Leaders Following an Acquisition Both Verint and Five9 have been recognized as a Leader in…

Transition Networks Partners with Verint to Provide Simplified Management of Security Devices for Financial Institutions

(Thomas) – April 2, 2019

……

Using RPA to manage contact infrastructure

(Direct Marketing News – DMN) – April 1, 2019
…CX. Kelly Koelliker is director of content marketing for Verint, The Customer Engagement Company (www.verint.com). 1 Craig Le Clair, et al…

Simplify, Automate and Modernize

(Security Today) – April 1, 2019
…, and ease the complexity of ongoing maintenance.” VyStar selected Verint EdgeVR and Op- Center to manage video surveillance and data…

Transition Networks Partners with Verint to Provide Simplified Management of

(Sogotrade – Barchart.com) – April 1, 2019
…a strategic partnership with Verint® Systems Inc. (Nasdaq:VRNT) to seamlessly integrate its device management software withVerint‘s video…

March

Verint’s April Events and Speakers Explore How Artificial Intelligence and

(Sogotrade – Barchart.com) – March 29, 2019
…, and actionable learnings. To learn more about Verint‘s global events, click here. About Verint Systems Inc.Verint(R)(Nasdaq:VRNT) is a…

Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction

(Sogotrade – Barchart.com) – March 28, 2019
…announced that it has again been recognized for its leadership in workforce management (WFM)…

Avaya ramps up friends expansion

(Comms Business) – March 27, 2019
…us to customise our products and go after particular verticals. We have worked with Verint for a long time, we position those guys into our…

5 ways to prepare for a new era of Customer Experience

(CustomerThink) – March 26, 2019
…a new primary research study entitled “What Drives CX Success?” (sponsored by Verint). Based on the input of numerous CX leaders and an…

CRM Magazine Names Its 2019 Customer Service Leaders

(PRWeb) – March 26, 2019
…Verint Systems One to Watch: ZOOM International Contact Center Search Winner: Microsoft Leaders: Coveo, Oracle, Salesforce.com, and Verint…

CGS forms partnership with Verint Systems

(Knowledge Management World) – March 26, 2019
…for a complete solution in the compliance and retention space. Verint offers the software solution, while Custodia, another financial…

Verint Unveils Enhanced Compliance for Financial Institutions

(TMCnet.com) – March 26, 2019
…field.” In creating its financial compliance partner program, Verint was able to bring together professional services expertise, business…

CGS Partners with Verint and Custodia for Customer Care

(DestinationCRM.com) – March 26, 2019
…the commercial banking, financial services, and insurance industries,” said Verint‘s John Bourne, senior vice president of global channels…

CGS Partners with Verint to Enhance Financial Institutions’ Existing Compliance Infrastructure

(The News Reports) – March 25, 2019
…CGS Partners with Verint to Enhance Financial Institutions’ Existing Compliance Infrastructure…

Q&A: Actionable intelligence helps orgs maximize customer engagement

(SiliconANGLE) – March 25, 2019
…Connect event. “The thing that makes us different is we’re completely agnostic to the infrastructure that we sit on top of,” said John Bourne (pictured), senior vice president of global channels and alliances at Verint…

Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come

(CustomerThink) – March 22, 2019
…prominent role in customer acquisition and retention. According to a Verint study on customer centricity, lower prices played an influential…

The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning

(Call Accounting) – March 21, 2019
…The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls….

The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning

(TMCnet.com) – March 21, 2019
…and machine learning is not a magic bullet. Many organizations have been lured down the AI rabbit hole via a one-size-fits-all approach….

Verint® Elan Moriah, President, Customer Engagement Solutions discusses Looking Ahead to the Hybrid Workplace

(Knowledge Management World) – March 21, 2019
…service that neither humans or robots could achieve on their own. Verint 1-800-4VERINT www.verint.com/engagementwww.verintblog.com…

How the Insights Revolution will Help Deliver Exceptional Experiences

(CMO) – March 20, 2019

…Think cloud computing was disruptive? That will pale in comparison to what’s coming next: the insights revolution….

The Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn

(Tec HR Series) – March 19, 2019
…make that effort worthwhile. HR Technology Interview: Jumpstart 2019: TecHR Interview with Tracy Malingo, SVP of Product Strategy at Verint…

Can VoC Data Easily Integrate With Customer Data Platforms?

(CMS Wire) – March 15, 2019
…picture, according to Tim Whiting, vice president of marketing at Verint, which provides tools for customer engagement management. Whiting…

KMWorld 100 Companies That Matter in Knowledge Management 2019

(Good To SEO) – March 11, 2019
…. To Learn more, read Elan Moriah, President, Customer Engagement Solutions’ Verint®View From the Top. Wrike—Wrike provides a SaaS-based…

New Uses for Speech Analytics

(SpeechTechMag.com) – March 6, 2019
…Carmit DiAndrea, vice president, portfolio marketing strategy for Verint discussed four separate case studies in which an organization…

February

RSPB Migrates to New Cloud Community

(TMCnet.com) – February 28, 2019
…full management over customer data, and GDPR related processes. Verint Community, integrated with Verint’s Knowledge Management, assists…

RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform

(Benzinga) – February 28, 2019
…to store customer information within the system itself. Verint Community, integrated with Verint‘s Knowledge Management, assists community…

Verint Recognized for Excellence in Workforce Engagement Management

(TMCnet.com) – February 22, 2019
…compliance intelligence. The combination of these capabilities have allowed Verint to become recognized for excellence in the industries it…

Alpharetta gives tentative nod to continued support for Tech Alpharetta

(NorthFulton.com) – February 19, 2019
…city contributed $125,000. Ryan Hollenbeck, senior vice president with Verint Systems, said Tech Alpharetta is helping create a local tech…

Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant

(MarTech Series) – February 17, 2019
…Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and…

Digital Transformation Delivers Enhanced Customer Service

(TMCnet.com) – February 14, 2019
…In creating a comprehensive Voice of the Customer (VoC) portfolio, Verint is positioned to prosper. Some 72 percent of those surveyed noted,…

Selecting the right platform for IT automation

(McKinsey & Company) – February 14, 2019
…functionality, and analysis of user intent. These platforms, such as Verint/Next IT’s Alme Suite and IBM’s Watson Assistant usually feature…

Verint acquisition of ForeSee gives VOC software an upgrade

(SearchCRM – TechTarget) – February 11, 2019
…acquisition attractive to Verint. “Digital is becoming the obvious priority,” said Ryan Hollenbeck, chief marketing officer atVerint,…

Jumpstart 2019: TecHR Interview with Tracy Malingo, SVP of Product Strategy at Verint

(Tec HR Series) – February 7, 2019
…. Tracy Malingo is Senior VP of Product Strategy of Verint Intelligent Self-Service, a division of Verint, where she provides strategic and…

Trending in 2019: Financial Compliance Risk Reduction

(Bank News) – February 01, 2019; pg. 23
…Since the financial crisis in 2008, financial compliance has undergone a significant shift…

Does AI Make Agents Happier

(Contact Center Pipeline) – February 1, 2019
…The company implemented an intelligent virtual assistant (IVA) solution that uses a blend of AI and machine learning technology with natural language understanding….

January

Amp Up Your Self-Service Online Community with Knowledge Management

(Smart Customer Service) – January 28, 2019
…president and general manager of Telligent, a Verint company, where his focus is helping Verint clients use communities to improve customer…

Avaya and Verint Extend Workforce Engagement Management for Cloud

(SpeechTechMag.com) – January 24, 2019
…cloud services supporting public, private, or hybrid deployment models. Verint and Avaya, strategic partners for nearly 15 years, currently…

Avaya Engages Its Customers With Intelligence Xperiences

(EnterpriseNetworkingPlanet) – January 23, 2019
…businesses,” John Bourne, Senior Vice President, Global Channels and Alliances at Verint stated. Sean Michael Kerner is a senior editor at…

Avaya Strengthens Cloud Portfolio

(No Jitter) – January 23, 2019
…available for deployment in private, public, or hybrid clouds. Avaya and Verint, which have been partners for about 15 years, offer voice or…

News : Avaya and Verint Extend Workforce Engagement Management for Cloud

(ContactCenterWorld.com) – January 23, 2019
…#contactcenterworld, @Avaya, @Verint Austin, TX & Melville, NY, USA, — Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., a…

RPA’s role from back office servers to front office service delivery – TechHQ

(Techhq.com) – January 22, 2019
…NICE from its competition; you can read more about NICE here. VERINT Verint’s cloud-based RPA software that replaces the need for manual…

Avaya Opens ENGAGE 2019 User Conference with Intelligent Cloud Solutions and More to Transform Customer and Employee Experiences

(AIThority) – January 22, 2019
…A.I. Connect ecosystem. The company’s integration partners include Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and…

Avaya builds out cloud strategy with new private cloud delivery model

(ChannelBuzz.ca) – January 22, 2019
…Avaya IX Mobility [the rebranded Avaya Mobile Experience], with Verint around Workforce Engagement Management for the Cloud, and with Slack,…

Avaya launches a Virtual Assistant for Slack

(UC Today – Unified Communications Today) – January 22, 2019
…partners on show at Avaya Engage this year included Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and new partners…

A Modern Approach to Customer Service for the Telecom Industry

(CIO Applications) – January 18, 2019
…of worst customer service experience list. According to a report by Verint, an analytics software company, 64 percent of telecom customers…

Avaya Expands AI Connect Ecosystem

(Smart Customer Service) – January 17, 2019
…Avaya Expands AI Connect Ecosystem…

Verint Recognises Customers Across EMEA For Exemplary Results In Customer Engagement, Employee Engagement And Workforce Optimisation

(AIThority) – January 16, 2019
…to our annual customer awards,” says Nick Nonini, managing director EMEA at Verint. “Once again, we are inspired by this impressive group of…

Contact centers to the rescue

(Knowledge Management World) – January 14, 2019
…and expand the application of knowledge management. In December 2018, Verint also signed a definitive agreement to acquire ForeSee, a cloud…

2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First

(Business 2 Community) – January 11, 2019
…going public, Qualtrics being acquired by SAP for $8 billion, and Verint adding Foresee to its VoC (Voice of the Customer) portfolio,…

Verint Named Contact Center Leader

(TMCnet.com) – January 8, 2019
…in real-time speech analytics make Verint a pioneer in the provision of customer engagement solutions. “Verint has automated CX operations…

What Caused The Most Disruption In 2018 In The Physical Security Space?

(Security Informed) – January 8, 2019
…an ongoing trend that will last through 2019 and beyond. Alex Johnson Verint Systems The continued focus on the connected world, driven by…

News : Verint Named the Contact Center Applications Market Leader by Frost & Sullivan

(ContactCenterWorld.com) – January 7, 2019
…#contactcenterworld, @Verint, @Frost_Sullivan Sao Paulo, Brazil & Melville, NY, USA, Jan, 2019 — Verint Systems Inc. (Nasdaq: VRNT), a…

Israel’s Verint Systems makes 2 buyouts in December 2018

(Israel21c) – January 1, 2019
…Israel’s Verint Systems makes 2 buyouts in December 2018…

December

Verint Process Assistant Provides Agents with Personal Trainer Experience

(TMCnet.com) – December 31, 2018
…customer service solutions like Verint (News – Alert) Process Assistant to improve agent and customer experiences. Verint Process Assistant…

Jumpstart 2019: Interview With Tracy Malingo, SVP of Product Strategy at Verint

(AIThority) – December 28, 2018
…of Product Strategy Verint Jumpstart 2019 Tell us about your journey into intelligent tech industry. What galvanized you to join Verint?…

Verint buys cloud voice co ForeSee

(Globes) – December 27, 2018
…engagement analytics company Verint Systems Inc. (Nasdaq: VRNT) has announced the signing of a definitive agreement to acquire ForeSee, an…

Want to Supercharge Customer Engagement in Branches? Look to Your Contact Center

(CUNA Councils) – December 26, 2018
…a smart call. Mary Lou Joseph is director of content marketing with Verint Systems. Reprinted by permission from BAI Banking Strategies, a…

Digital therapeutics get first FDA clearance, Novartis focuses on digital after announcing job cuts and other Q4 pharma news

(Mobi Health News) – December 21, 2018
…In November Belgian biopharma company UCB called on customer engagement company Verint Systems to create an app for patients with Parkinson’…

News : Verint to Acquire ForeSee

(ContactCenterWorld.com) – December 21, 2018
…of a definitive agreement to acquire ForeSee(R), a cloud voice of the customer (VoC) vendor. The Verint–ForeSee combination will create an…

Thanks to AI and RPA, the WFO Market Surges

(DestinationCRM.com) – December 20, 2018
…Thanks to AI and RPA, the WFO Market Surges…

Verint CMO offers vision for the ‘voice of the customer’ market following Foresee acquisition – B2B News Network

(B2B News Network) – December 20, 2018
…channels, according to its CMO. Melville, NY-based Verint announced its decision to acquire Foresee, based in Ann Arbor, Mich, on Monday….

Verint’s Foresee Acquisition to Strengthen VoC Portfolio

(Yahoo Finance UK) – December 19, 2018
….5 million in the last reported quarter. What Awaits Verint in 2019? Notably, Verint has beaten the Zacks Consensus Estimate for earnings…

Verint’s Foresee Acquisition to Strengthen VoC Portfolio

(Zacks Investment Research) – December 19, 2018
…is reflected by its recent announcement to acquire cloud voice of the customer (VoC) vendor, Foresee. The latest acquisition is expected to…

Acquisition season continues in the CFM and VoC space

(Goforrester) – December 19, 2018
…Will ForeSee better enable Verint customers to get to a holistic view of the customer? And will it help fill some of the Verint product gaps…

Verint to Acquire Cloud VOC Vendor ForeSee

(MarTech Advisor) – December 19, 2018
…Verint to Acquire Cloud VOC Vendor ForeSee…

Verint to Acquire ForeSee

(EcontentMag.com) – December 19, 2018
…, a cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud…

Verint to Acquire ForeSee

(DestinationCRM.com) – December 17, 2018
…Verint Systems today announced plans to acquire ForeSee, a cloud voice of the customer (VoC) vendor serving half of the Fortune 500 and 90…

Verint to Acquire ForeSee

(Knowledge Management World) – December 17, 2018
…, said Elan Moriah, president, Customer Engagement Solutions, Verint. For more information, go to www.verint.com and www.foresee.com….

Verint to Buy ForeSee

(MrWeb) – December 18, 2018
…, Customer Engagement Solutions, Verint, says the combination of ForeSee’s ‘deep digital domain expertise’ with Verint‘s automation and…

Verint to extend it’s voice of the customer offering with acquisition of ForeSee

(Engage Customer) – December 18, 2018
…Verint is to acquire ForeSee, a leading cloud VoC vendor. The Verint–ForeSee combination will create the market’s most comprehensive…

Verint Vies for VoC Market Leadership with ForeSee Purchase

(TMCnet.com) – December 17, 2018
…Verint Vies for VoC Market Leadership with ForeSee Purchase…

Verint : Ann Arbor’s ForeSee under new ownership

(Market Screener) – December 17, 2018
…impact, according to a news release. “We are excited to join the Verint team and help take the (Voice of Customer) market to the next level…

Ann Arbor’s ForeSee under new ownership

(MLive.com) – December 17, 2018
…months, all of our employees are vital to ForeSee’s history and future with Verint.” ForeSee to lay off 10 percent of Ann Arbor workers In…

Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership

(CustomerThink) – December 17, 2018
…Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership…

How Healthcare Providers Are Looking to Improve Customer Experience

(Content Management Software) – December 14, 2018
…How Healthcare Providers Are Looking to Improve Customer Experience…

AI Beyond 2020 : What Makes the Tech Tick?

(MarTech Series) – December 14, 2018
…amounts of data independently in a data center.” Joe Dumoulin, CTO & Innovation Officer at Verint Intelligent Self-Service thinks, “In a…

Keeping an Eye on Cybersecurity

(Brilliance Security Magazine) – December 14, 2018
…new threats By Matt Tengwall, Vice President and General Manager, Verint Financial organizations across the world face a new risk paradigm…

Sheffield City Council moves its citizen and staff enquiries into the Verint cloud

(Data Economy) – December 14, 2018
…Sheffield City Council moves its citizen and staff enquiries into the Verint cloud…

Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

(Directors’ Club Newswire) – December 13, 2018
…Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions…

Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

(Forward Geek) – December 13, 2018
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…

CMO’s top 8 martech stories for the week – 13 December 2018

(CMO Australia) – December 12, 2018
…CMO’s top 8 martech stories for the week – 13 December 2018…

Robots Rejuvenate Communications Systems

(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…

Verint Unveils Automated Verification

(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…

Verint Launches New Automated Verification Features

(Smart Customer Service) – December 6, 2018
…that’s not working.’” Related Articles Verint Enters Customer Engagement Collaboration with Microsoft Verint has joined the Microsoft One…

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

(SpeechTechMag.com) – December 6, 2018
…is part of the company’s broader set of Workforce Engagement offerings. Verint Automated Verification is a new, advanced robotic process…

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

(Benzinga) – December 5, 2018
…tools to help deliver exceptional customer experiences, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a global leader in…

Speechmatics Announces Next Generation Language Update

(SpeechTechMag.com) – December 6, 2018
…Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems…

November

Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies

(TMCnet.com) – November 30, 2018
…Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies…

Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies

(Benzinga) – November 30, 2018
…without adding headcount. To discover more about Verint‘s global events, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a…

“The Best Yet” – View from the 2018 Customer Engagement Summit Chair, by Martin Hill-Wilson

(Engage Customer) – November 29, 2018
…. It’s the experience that matters and differentiates. Marije Gould from Verint emphasized the importance of people in delivering the right…

UCB launches app for people with Parkinson’s disease

(Home Health Technology News) – November 28, 2018
…with Parkinson’s disease, powered by April, an intelligent virtual assistant from Verint Systems. “At UCB, we keep patients at the heart of…

Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’

(FierceBiotech) – November 20, 2018
…Belgium biopharma UCB has partnered with Verint Systems to launch a new app for Parkinson’s patients that offers support and adherence. The…

Verint Simplifies Financial Compliance in the Trade Market

(UC Today – Unified Communications Today) – November 19, 2018
…Verint Simplifies Financial Compliance in the Trade Market…

UCB Releases Virtual Assistant App For Parkinson’s Patients

(Clinical Informatics News) – November 16, 2018
…app for Parkinson’s disease (PD) patients. The app is powered by Verint Systems’ Intelligent Virtual Assistant (IVA) solution. The app…

UCB and Verint Release Digital Health Assistant App

(Knowledge Management World) – November 16, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric…

UCB launches Parkinson’s disease app with AI voice, chatbot

(Mobi Health News) – November 15, 2018
…Belgian biopharma company UCB has tapped customer engagement company Verint Systems to create an app for patients with Parkinson’s disease….

CB and Verint Announce Launch of UCB’s PD Coach App, Powered by Verint’s Intelligent Virtual Assistant

(SpeechTechMag.com) – November 15, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric app…

Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions

(SpeechTechMag.com) – November 8, 2018
…Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions…

Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions

(Directors’ Club Newswire) – November 6, 2018
…Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions…

Pelorus Associates Puts Focus on WFM

(TMCnet.com) – November 2, 2018
…) Systems Market report was released by Pelorus Associates this week, awarding Verint (News – Alert) with the top ranking in overall global…

Verint Named World Leader in Workforce Management Market Report by Pelorus Associates

(Directors’ Club Newswire) – November 2, 2018
…Verint Named World Leader in Workforce Management Market Report by Pelorus Associates…

News : 83% Indian Customers Want Digital Customer Service via Mobile Devices to be Faster & Intuitive: Verint

(ContactCenterWorld.com) – November 1, 2018
…#contactcenterworld, @Verint New Delhi, India, Oct 30, 2018 — New York-based analytics company Verint Systems has come up with a new large-…

Cloud Contact Centers Are More Than Hype

(DestinationCRM.com) – November 1, 2018
…, cloud product strategy manager at customer engagement systems provider Verint Systems, identified another major challenge: shifting IT…

How AI Will Change the Nature of Contact Center Work

(Contact Center Pipeline) – November 1, 2018
… Do you have a plan in place to transform people and process? Read on for insights from Jen Snell, VP Product Marketing, Verint…

October