(Destination CRM) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics
…Verint Systems today introduced Digital Behavior Analytics as part of its Experience Cloud to capture and track millions of clicks, gestures, taps, and other actions so organizations can see and analy…
(Contact Center Pipeline) – Dec 1, 2020
Legal and Regulatory Developments in 2020—and What to Expect in 2021
An overview of some of the significant legal developments that took place in 2020, and what to anticipate in 2021. Think about this. In just a few short weeks, 2020 will (thankfully) come to an end. T…
(AiThority) – Dec 1, 2020
Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes Inc., The Company, announced the addition of to its Experience Cloud solution, cre…
(directorsclub.news) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics
Verint® announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution ca…
(MarTech Series) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences We store cookies on your computer to improve you…
(Customer Think) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences By News Editor – December 1, 2020 0 10 views Twe…
(dmn.ca) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics
MELVILLE, NY—Verint Systems has added Digital Behavior Analytics to its Experience Cloud solution to create a deep, insightful and comprehensive view of digital customer interactions. The new solut…
(TalkCMO) – Dec 2, 2020
Verint provides new Digital Behavior Analytics
The customer engagement company Verint Systems Inc., has announced the addition of new features like Digital Behavior Analytics to the Experience Cloud solution. It helps create a deep, detailed, and …
(Forbes) – Dec 2, 2020
AI’s Next Big Coup: Augmenting Intelligence To Combat Customer Service Burnout
Senior Vice President at Verint , overseeing the company’s global marketing, customer experience program and sales enablement. In 2020, we saw technology rise to take on a new humanitarian role — to …
(SalesTech Star) – Dec 2, 2020
Verint Introduces Digital Behavior Analytics to Understand
Verint Systems Inc, The Customer Engagement Company™, today announced the addition of Digital Behavior AnalyticsBy STS News Desk Last updated Dec 2, 2020 Organizations Gain Newfound Visibility into Cu…
(kmworld) – Dec 2, 2020
Verint adds digital behavior analytics to its Experience Cloud solution
Enables understanding of how customers navigate digital properties and to enhance the quality of customer experiences?…
(Forrester) – Dec 3, 2020
Facebook Looks To Monetize Messaging By Acquiring Kustomer And Extend Into Customer Service
Facebook announced its intention to acquire Kustomer for $1B, adding digital customer service to its portfolio. Why the focus on customer service? It’s because customers hold the power in interactions…
(CMO – Australia) – Dec 3, 2020
CMO’s Top 8 Martech Stories for the Week – 3 December 2020 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 3 December 2020 All the latest martech and adtech news this week from Salesforce, ServiceNow, Facebook, Frontify, Seismic, Verint, ShareThis and Gainsigh…
(SalesTech Star) – Dec 4, 2020
Verint Customers Recognised for Excellence in Customer
Verint Systems, The Customer Engagement Company™, celebrated its customers at the seventh annual Engage 2020 EMEA Customer ConferenceBy STS News Desk On Dec 4, 2020 Customers Adapt and Respond in 2020…
(Customer Think) – Dec 4, 2020
Facebook Looks To Monetize Messaging By Acquiring Kustomer And Extend Into Customer Service
Facebook Looks To Monetize Messaging By Acquiring Kustomer And Extend Into Customer Service By Kate Leggett – December 4, 2020 0 14 views Tweet Facebook announced its intention to acquire Kustomer for…
(MarTech Series) – Dec 9, 2020
Verint Announces Automation Solution to Improve Retail…
Verint Announces Automation Solution to Improve Retail Banking Customer Experience We store cookies on your computer to improve your experience and provide more personalized services, both on this web…
(destinationcrm) – Dec 10, 2020
Verint Adds Engagement Data Management to its Open Cloud Platform
Verint Systems has launched Engagement Data Management (EDM) as part of the Verint Cloud Platform. Verint EDM provides a uniform and cohesive view of interaction data across data silos created by the …
(Datanami | DataName) – Dec 10, 2020
Verint Unveils Engagement Data Management Offering to Slay Customer Data Silos
MELVILLE, N.Y., Dec. 10, 2020 — Verint Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Veri…
(kmworld) – Dec 10, 2020
Verint unveils engagement data management solution
Verint Systems has launched an engagement data management solution, part of the Verint Cloud Platform. Verint EDM is the first solution to enable organizations to gain a uniform and cohesive view of i…
(MarTech Series) – Dec 10, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT O…
(SalesTech Star) – Dec 10, 2020
Verint Unveils Engagement Data Management, Open Cloud Platform
Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today launched its Engagement Data Management (EDM) solution,By STS News Desk On Dec 10, 2020 Industry’s First Offering Specifical…
(Corporate Compliance Insights) – Dec 10, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
in GRC Vendor NewsIndustry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data HubOpen Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal fo…
(AiThority) – Dec 11, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Inc., The Company, launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive v…
(AiThority) – Dec 11, 2020
Hot Startups: Latest News And Updates On Daily Roundup
AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in, , , and human-system interactions. We will cover the ro…
(AiThority) – Dec 11, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Inc., The Company, launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive v…
(TMCnet News) – Dec 11, 2020
Verint Celebrates Exceptional Customer Engagement
Call Center Scheduling Featured Article December 11, 2020 By Maurice Nagle , Web EditorAs organizations around the globe have scrambled to meet the demands of customers during an unprecedented pandemi…
(SalesTech Star) – Dec 16, 2020
Verint Earns Top Awards for Excellence in Customer Engagement
Verint® Systems Inc., The Customer Engagement Company™, today announced that it has received multiple awards* from Consumidor ModernoBy STS News Desk On Dec 16, 2020 Verint® Systems Inc. (Nasdaq: VRN…
(ContactCenterWorld) – Dec 16, 2020
News: Verint Earns Top Awards for Excellence in Customer Engagement in Brazilian Market
Melville, NY, USA, Dec 15, 2020 — Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has received multiple awards from Consumidor Moderno and Grupo Padrão fo…
(SecurityInformed.com) – Dec 17, 2020
Convergence in Financial Security: Much More Than a Buzzword
As a leader, I am a big proponent of using what’s happened in the past — and is currently happening in the present — to better prepare our business and our customers for what’s to come. Applying this …
(CMO) – Dec 17, 2020
CMO’s Top 8 Martech Stories for the Week – 17 December 2020 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 17 December 2020 All the latest martech and adtech news this week from Verint, Wirewax, TechTarget, Cisco, adtech outfits, ArthurAI, Truera and Amanda AI…
(SalesTech Star) – Dec 22, 2020
Verint Partners Recognised for Excellence in Customer Engagement
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across the EMEA regionBy STS News Desk On Dec 22, 2020 EMEA Partners Online Event Celebrated Growing Ecos…
(SalesTech Star) – Dec 24, 2020
Speech Recognition Software for Sales and Customer Support Teams
There are companies already forayed into the speech recognition arena. the top global speech recognition software being used by behemothsBy STS Staff Writer Last updated Dec 24, 2020 For sales, speech…
Voice Search Sees Business Boost
(SpeechTech Magazine) – Nov 1, 2020
…Features Voice Search Sees Business Boost A mong consumers, half of all web searches will soon be done by voice, according to research from AppDynamics, an application performance management and IT op……
(Contact Center Pipeline) – Nov 1, 2020
…Demonstrate understanding, care and compassion for customers and employees. Everyone could use a little more empathy these days. The desire to feel heard and understood is a basic human need, and one ……
Seven Ways Next-Gen Knowledge Management Is Helping Organizations Respond at the Pace of Change
(Contact Center Pipeline) – Nov 1, 2020
…Infusion of AI enhances knowledge usability while improving speed to value. Since the onset of the COVID pandemic, customers have found themselves in completely different circumstances, and support or ……
Avaya Adds TCG as Master Agent Partner
(Channel Partners) – Nov 2, 2020
…Avaya added a new face to its stable of master agent partners. Telecom Consulting Group ( TCG ) and its channel partners will sell the communications vendors’ Cloud Office solution in the the U.S. TCG……
Top honors for B2B marketing organizations leading in revenue generation
(SalesTech Star) – Nov 2, 2020
…Top honors for B2B marketing organizations leading in revenue generation, presented at the B2B Sales and Marketing Exchange.EVENTS 2020 REVMasters Award Winners Announced Top honors for B2B marketing ……
Contact Center Pipeline Magazine: Inside Our November 2020 Issue
(Contact Center Pipeline) – Nov 3, 2020
…Sitting here this morning, I see we have three sets of numbers going up… way up! Unfortunately, our COVID numbers are climbing higher and setting new records. That means we will continue to see major ……
Inteligencia Artificial y Automatización son el Dúo Fantástico
(JC Magazine) – Nov 3, 2020
…Por Gaston Tanoira, Líder de Tecnología de Avaya Latinoamérica Recientemente tuve la oportunidad de conversar con ejecutivos de tres compañías, líderes en innovación e inteligencia artificial (AI): Go ……
Inteligencia Artificial y Automatización: “Dúo Fantástico” de Centros de Contacto
(Boletin de la Computacion) – Nov 4, 2020
…Avaya junto a sus aliados están liderando las tecnologías para hacer más eficientes los Centros de Contacto de próxima generación. [ Gaston Tanoira | Líder de Tecnología de Avaya Latinoamérica ] Recie ……
KMWorld Readers’ Choice Awards 2020
(KMWorld) – Nov 5, 2020
…The knowledge management ecosystem continues to expand with innovative new products and technologies to help customers gain meaningful insights and put them to use when and where they need them. With ……
Verint Wins FinTech Regulatory Compliance Award
(Customer Zone 360) – Nov 5, 2020
…In the banking and financial services sector, there is a seemingly endless list of rules and regulations that govern customer contact. Since these institutions handle the most sensitive customer data ……
Chat Commerce Driving Higher Revenue, Better CX
(CRM Buyer) – Nov 6, 2020
…More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals th ……
Chat Commerce Driving Higher Revenue, Better CX
(TechNewsWorld) – Nov 6, 2020
…More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals th ……
The Buy-Side Technology Awards 2020: All the Winners and Why They Won
(WatersTechnology) – Nov 6, 2020
…Upcoming events The future of post trade operations What are past, current, and future challenges in post-trade, and why do they still exist? How have financial institutions been dealing with post-tra ……
Chat Commerce Driving Higher Revenue, Better CX
(Business Intelligence Info) – Nov 6, 2020
…By Jack M. Germain Nov 6, 2020 5:00 AM PT More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer ex ……
(SecurityInformed) – Nov 9, 2020
…Artificial intelligence is more than just the latest buzzword in the security marketplace. In some cases, smarter computer technologies like AI and machine learning (ML) are helping to transform how s…
7 ways to avoid remote work burnout in call centers
(SearchUnifiedCommunications) – Nov 9, 2020
…A major issue among remote workers across all industries — but especially within contact centers — is burnout. Agents interact with customers throughout the day, trying to resolve their issues while…
Customer Experience Lessons from 2020: Experts Chime In
(ExperienceInvestigators) – Nov 10, 2020
…We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. Our needs changed to reflect these new realities. Par…
Verint Financial Compliance Named Best Solution for Second Consecutive Year
(SalesTech Star) – Nov 10, 2020
…Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its Financial Compliance™ solutionBy STS News Desk On Nov 10, 2020 WatersTechnology’s Buy-Side Technology Aw…
Customer Experience Lessons from 2020: Experts Chime In
(SalesTech Star) – Nov 12, 2020
…We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. Our needs changed to reflect these new realities. Par…
Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide
(AIT News Desk) – Nov 12, 2020
…Open, Flexible Community Gives Teachers a Trusted Source for Information and Collaboration Verint Systems Inc., The Customer Engagement Company, announced that leading , Newsela, has selected the Veri…
(YouTube) – Nov 20, 2020
…What customer experience lessons can we take from 2020? Here’s what CX Pro Nancy Porte has to say: “For me, 2020 was the year of resilience for our CX progra…
Verint Helps Reinvent Teachers Lounge
(Customer Zone 360) – Nov 20, 2020
…By Maurice Nagle , Web EditorI believe the children are our future – as scary as envisioning Gen-Z in power may be – and as such we need to teach them well and let them lead the way. Education is comp…
SaaS Eliminates the Significant Hurdle of Software Installation and Maintenance
(TMCnet News) – Nov 25, 2020
…Nearly every established company can cite a software implementation that went wrong. There might be several reasons for this. They may have bought a solution that doesn’t suit its needs well, either b…
(TalkCMO) – Nov 27, 2020
…Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the December speaker line-up that explores how companies can leverage artificial intelligence to drive innovation…
For Better Customer Service, Look into the Future
(Destination CRM) – Nov 30, 2020
…Companies can anticipate and address needs in advance with the right data, technology, and personnel By Sam Del Rowe , contributing writer For Better Customer Service, Look into the Future In this day…
Whether B2B or B2C, Buyers Are Still Human
(Destination CRM) – Nov 30, 2020
…While businesses and the CRM technology that supports them have often been stratified depending on whether they cater to business-to-business (B2B) or business-to-consumer (B2C) markets, there are ele…
A Centralized Perspective for Modern Banking
(ASIS International) – Oct 1, 2020
…During the 1980s and 1990s, video cassette recorders (VCRs) became a staple in many homes and businesses. But bit by bit, VCRs’ reign was overtaken by DVD players and newer technologies that emerged—o…
Top 20 CEM Solution Companies – 2020
(CIOReview) – Oct 1, 2020
…Top 20 CEM Solution Companies – 2020…
(Global Banking and Finance Review) – Oct 5, 2020
…(IHG), one of the world’s leading hotel companies, brings Kimpton Hotels & Restaurants’ signature heartfelt service and distinctive design to the heart of Thailand with the opening of . Located in…
A voz do cliente direcionando estratégias vencedoras
(Consumidor Moderno/Modern consumer) – Oct 8, 2020
Inteligência artificial e o questionamento com frequência foram os diferencias em um dos principais grupos de saúde do país na pandemia Com o crescimento da notoriedade de um bom atendimento, vem a al…
Communities: The Best Kept Self-Service Secret in Customer Experience
(Customer Think) – Oct 8, 2020
Communities: The Best Kept Self-Service Secret in Customer Experience By Nancy Porte – October 8, 2020 0 26 views Tweet Source: Getty Images With today’s shifting landscape stemming from the global pa…
Verint Named to 2020 CRM Industry Leader Awards
(SalesTech Star) – Oct 8, 2020
Last updated Oct 8, 2020 Recognized for Market Leadership, Continued Innovation in Cloud and AIVerint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced it was recogniz…
How technology is disrupting the management-consulting industry – Business Insider
(Business Insider) – Oct 10, 2020
When it comes to information, expertise, insight and execution, technology is threatening to disrupt consulting firms’ ability to offer services to clients at a high price tag. Getty Images This story…
2020 CRM Industry Leader Awards Honor Verint
(TMCnet News) – Oct 12, 2020
Call Center Management Featured Article October 12, 2020 By Maurice Nagle , Web EditorStaying a step ahead of the competition in the contact center solution space is no small feat. Innovation is takin…
How to Manage Large Call Recording Platforms
(CallCentreHelper) – Oct 13, 2020
Business Systems discuss how the Head of IT in the contact centre can manage large call recording platforms.Most organisations are dealing with rapidly evolving and growing technology landscapes, and …
2020 TMC Labs UC Innovation Winners Represent a Diverse Cross-Section of Solutions
(TMCnet News) – Oct 15, 2020
We are thrilled to present the 2020 winners of the TMC ( News – Alert ) Labs UC Innovation awards. We have representatives from a range of companies worthy of your consideration. AudioCodes Meeting I…
(TMCnet News) – Oct 17, 2020
Organization Gains Comprehensive Insights to Drive Digital Strategy and Improve Member Journeys While Managing Record Increases in Website Traffic Verint Systems Inc., The Customer Engagement Company,…
Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels
(ContactCenterWorld) – Oct 19, 2020
Melville, NY, USA, Oct, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced the Canadian Real Estate Association (CREA), a Canadian single-industry trade associatio…
Speech Analytics Market to Be Worth $3.8 Billion by 2025
(www.speechtechmag.com) – Oct 20, 2020
Industry market research firm MarketsandMarkets has projected the global speech analytics market size to grow from $1.5 billion today to $3.8 billion by 2025, at a compound annual growth rate of 20.2 …
From VoC To Experience Management: Are We Creating More Engaging CX?
(Forbes) – Oct 22, 2020
Senior Vice President at Verint , overseeing the company’s global marketing, customer experience program and sales enablement. For decades, we’ve been collecting customer feedback through various for…
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
(Business 2 Community) – Oct 28, 2020
Verint Systems has expanded its partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates customer details, including …
(techrseries.com) – Oct 28, 2020
Verint Knowledge Management Tightly Integrated with Avaya OneCloud CCaaS Contact Center Solution Verint Systems Inc, The Customer Engagement Company™, announced an expanded partnership with Avaya, a g…
Verint and Avaya expand existing partnership
(Seeking Alpha) – Oct 28, 2020
Verint Systems (NASDAQ:VRNT) expanded its 15+ years partnership with Avaya (NYSE:AVYA) for integrating the former’s Knowledge Management with the latter’s OneCloud CCaaS, a modern browser-based deskto…
(Telecom Reseller) – Oct 28, 2020
MELVILLE, NY and RALEIGH-DURHAM, NC – Oct. 28, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an expanded partnership with Avaya (NYSE: AVYA), a global l…
Verint and Avaya Expand Partnership
(AiThority) – Oct 29, 2020
The Customer Engagement Company, announced an expanded partnership with , a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Managem…
Verint and Avaya expand partnership
(kmworld) – Oct 29, 2020
Verint is expanding its partnership with Avaya, a provider of solutions to enhance and simplify communications and collaboration. The expanded partnership integrates Verint Knowledge Management with A…
Verint, Avaya to Tightly Integrate KM, CCaaS Products
(dmn) – Oct 29, 2020
MELVILLE, NY and RALEIGH-DURHAM, NC—Verint has expanded its partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS. Verint Knowledge Management uses patented, artifi…
No Jitter Roll: Cloud Platform Updates; Integrations
(No Jitter) – Oct 29, 2020
Image: Julien Eichinger – stock.adobe.com In this week’s No Jitter Roll, we share news surrounding cloud communications platform updates as well as partner expansions, live video captioning, and a Zoo…
Verint and Avaya Expand Partnership
(MarTech Series) – Oct 30, 2020
Verint Systems Inc, The Customer Engagement Company, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate V…
Avaya & Verint Announce New Integration
(Customer Zone 360.com) – Oct 30, 2020
By Maurice Nagle , Web EditorIn enterprise technology, 15 years is a lifetime. In the past 15 years, we’ve seen the contact center migrate from rows of agents, to a combination of at home agents and c…
I’ve Looked at Clouds from Both Sides Now
(Contact Center Pipeline) – Sep 1, 2020
…In 1969, Canadian singer/songwriter Joni Mitchell released a folkie-sounding album called Clouds. Featured on the album was a song called “Both Sides, Now” that was written by Joni Mitchell in 1967 an…
(Contact Center Pipeline) – Sep 1, 2020
…In recognition and appreciation to Verint, our September 2020 Wall of Fame Sponsor. Company name Verint CEO Dan Bodner, President, CEO and Chairman of the Board Founded 1994. We just celebrated our 25…
3 Roadblocks to a Successful VoC Program
(CMS Wire) – Sep 3, 2020
…PHOTO: Jarkko Laine Voice of the Customer (VoC) is a major element of most customer experience programs. VoC can not only signal but help explain if the company is succeeding or failing in its CX effo…
KMWorld Trend-Setting Products of 2020
(KMWorld) – Sep 4, 2020
…Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding n…
Automated CX Strategies to Revitalize Customer Relations
(ACTU24H) – Sep 9, 2020
… If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation (CXA) is making the difference b…
Exclusive Q&A: Banking on cloud-based security
(International Security Journal) – Sep 9, 2020
… Kevin Wine, Vice President – Business Unit Marketing, Verint Systems explains why cloud-based solutions will play a major role in future security operations. Why should an organisation look to utilise…
Customer Service Above All Else
(Shooting Sports Retailer) – Sep 9, 2020
… Photo by John Hafner When we lived in Alaska, my wife, Cheryl, started a small business from scratch. It began as a retail shop catering to hockey players, swimmers, kid’s dance, the sale and engravin…
Convergence Of Financial Institutions’ Risk Management Aided By Artificial Intelligence
(Forbes) – Sep 11, 2020
… The attention on technology and risk in financial institutions has often been laser focused on transactions. That makes sense because of the large volume of trades and other transactions that are at…
Verint and Key Customers Wins Customer Contact Week Excellence Awards
(Close-Up Media) – Sep 11, 2020
… Verint Systems has won Automation Solution of the Year for its AI Blueprint in this year’s Customer Contact Week Excellence Awards. According to a media release, Verint also was awarded Honorable Ment…
Cognitive Computing and AI change the way knowledge management is done
(KMWorld) – Sep 11, 2020
…A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants to patient diagnoses at hospitals. It also d…
Top 10 Speech Recognition Companies to Watch in 2020
(Analytics Insight) – Sep 14, 2020
…Voice recognition market is estimated to reach US$31.82 billion by 2025 Technology is invading in every sector. New inventions, innovation and devices are making life easier for everyone. Voice recogn…
5 Technology Trends Changing Business Communication
(Pensacola Voice) – Sep 14, 2020
…Starting a business in today’s world is easier than ever before. While advanced technology is responsible for the increasing number of entrepreneurs, running a successful business is not as easy as it…
Observe.ai raises $54 million to analyze call center conversations
(VentureBeat) – Sep 15, 2020
…Open NowObserve.ai, a startup developing AI call center software, today closed a $54 million funding round. A spokesperson told VentureBeat the funds will be used to accelerate growth and R&D as Obser…
Evolve IP gaat verder waar de rest stopt
(Dutch Connect) – Sep 18, 2020
…Evolve IP, een wereldwijd actieve cloudprovider en specialist in cloudcommunicatie, is in Nederland op allerlei manieren aan het groeien. Het partnerkanaal breidt zich uit, er worden nieuwe allianties…
Boost Your Voice of Customer Program With These Tactics
(CMSWire) – Sep 21, 2020
…Marketers seeking to boost the effectiveness of their Voice of the Customer (VoC) programs can benefit from these seven best practices, offered by executives from a variety of companies. David Cusick…
(ZDNet) – Sep 22, 2020
…I’ve known Nancy Porte for a long time. Probably about seven to eight years. Aside from her genuine niceness, she is one of those people who have the experience and insight to actually teach a teacher…
Boost Your Voice of Customer Program With These Tactics
(CMSWire) – Sep 22, 2020
…Marketers seeking to boost the effectiveness of their Voice of the Customer (VoC) programs can benefit from these seven best practices, offered by executives from a variety of companies. David Cusick…
(Metrópoles) – Sep 25, 2020
…São Paulo, setembro de 2020 – A Avaya recebeu o Prêmio Frost & Sullivan 2020 por Inovação Estratégica Competitiva, Liderança em Telefonia IP Hospedada e Unified Communications as a Service (UCaaS) na…
How Intelligent Virtual Assistants Are Leading the Transition to the Intelligent Enterprise
(Customer-Me) – Sep 29, 2020
…Intelligent virtual assistants (IVAs) have proven themselves to automate the handling of customer and employee requests and tasks. They are quickly becoming a fixture in the organization’s customer se…
Is your online support community leaving money on the table?
(KMWorld) – Sep 29, 2020
…Customers rely on online support communities to provide an always-on source of answers to product or service questions, however many companies don’t realize how valuable these communities can be to th…
Crie um bot para chamar de seu
(Revista Consumidor Moderno) – Sep 29, 2020
…PRODUTIVIDADE Crie um bot para chamar de seu O uso de tecnologias de Analytics e IA foi debatido durante o Fórum Digital Consumidor Moderno realizado com o apoio da Verint Por Ca…
Co-Browsing Gains as a Service Tool
(Destination CRM) – Sep 30, 2020
…Co-browsing, the ability for consumers to share their computer screens and systems with company representatives, was already on an upswing in the past year or so, but it has seen interest explode as a…
Data Links Disparate Technology Demands
(Destination CRM) – Sep 30, 2020
…FULL TEXT Even before the COVID-19 pandemic, CRM was becoming ubiquitous. It has only gained steam in the months since government-mandated lockdowns, social distancing, and, now, limited reopenings. I…
Automated Solutions Have Become Work-from-Home Agents, Too
(Speech Tech Mag) – Aug 1, 2020
…Recently the contact center industry has seen a rapid acceleration in the development and adoption of artificial intelligence-infused capabilities across the spectrum. Included in this mix is an array…
Companies Turn to IVAs to Deal with COVID Surges
(Speech Tech Mag) – Aug 1, 2020
…Companies Turn to IVAs to Deal with COVID Surges As a response to the global COVID-19 pandemic, companies all over the world had to quickly pivot their contact center employees to work-from-h…
As Speech Translation Advances, Barriers Continue to Fall
(Speech Tech Mag) – Aug 1, 2020
…Technology improvements have pushed speech translation out to a smaller worldFeatures As Speech Translation Advances, Barriers Continue to Fall AppTek Speech Translate is a two-way speech communicatio…
Integrating Intelligent Assistants for a Competitive Edge!
(Speech Tech Mag) – Aug 1, 2020
…Intelligent assistance adoption is on the rise, and we don’t see this trend changing any time soon. This isn’t only because of COVID-19 and the urgent need to scale to meet intense customer demand-it’s …
How Intelligent Virtual Assistants Are Leading the Transition to the Intelligent Enterprise
(Contact Center Pipeline) – Aug 3, 2020
…Leveraging IVAs for self-service is just the tip of the iceberg. Intelligent virtual assistants (IVAs) have proven themselves to automate the handling of customer and employee requests and tasks. They…
Enterprise IT on COVID-19: ‘I Came, I Saw, I Conquered’
Aug 5, 2020
…Wrapping up this morning’s Enterprise Connect Digital Conference & Expo roundtable discussion with enterprise IT leaders, I couldn’t help but to think of the expressi…
(Wallstreet Online) – Aug 5, 2020
…SWPP is holding a virtual event throughout August focused on the latest trends, lessons learned and innovations in workforce management. Verint is participating in several presentations including: Aug…
COVID-19 Impact: Recalibrating Human & AI Roles, Part 3
(Contact Center Pipeline) – Aug 6, 2020
…In this final installment of our three-part series on COVID-19’s impact on contact centers, our panel discusses how the rapid move to adopt or expand automated solutions will …
Conversational AI: A Front-Runner Technology During the Pandemic
(Analytics Insight) – Aug 7, 2020
…The outbreak of a pandemic has jeopardized the working system across the globe. The contact centre employees can no longer go to the office to attend calls. The technology hub is emerging with new sol…
Verint Wins Big at the 2020 Stevie Awards
(Call Centre Helper) – Aug 7, 2020
Verint has won two of the big awards at the 2020 Stevie Awards. The company was recognized as one of the few winners chosen from thousands of submissions in the “Best Customer Engagement Initiative” a…
Automated CX Strategies to Revitalize Customer Relations
(E Commerce Times) – Aug 11, 2020
…If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation (CXA) is making the difference b…
Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New…
(MarTech Series) – Aug 12, 2020
…Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New Interaction Analytics Report We store cookies on your computer to improve your experience and provide more per…
(AiThority) – Aug 12, 2020
…Verint announced its and solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product ef…
(AIT News Desk) – Aug 12, 2020
…Verint announced its and solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product ef…
CIO interview: Mark Gannon, director of business change and information, Sheffield City Council
(Computer Weekly) – Aug 13, 2020
…Mark Gannon, director of business change and information solutions at Sheffield City Council, took the long route into technology leadership. He completed a degree in housing policy management and a P…
With its AI and Cloud Capabilities, Verint Ranked Global Market Leader in Workforce Management by…
(MarTech Series) – Aug 13, 2020
…With its AI and Cloud Capabilities, Verint Ranked Global Market Leader in Workforce Management We store cookies on your computer to improve your experience and provide more personalized services, both…
(AiThority) – Aug 13, 2020
…Verint Systems Inc., The Company, announced Pelorus Associates 2020 World Workforce Management Systems Market Report ranks Verint as the overall leader in global workforce management (WFM) market shar…
What is workforce management? A process for ensuring employee productivity
(CIO) – Aug 18, 2020
Workforce management (WFM) is framework for optimizing employee productivity. WFM began as a means for improving the consistency, efficiency and productivity of call centers but has since expanded to …
Workforce management: ensuring employee productivity
(Tech Central) – Aug 19, 2020
What began as a scheduling process has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce Print Pro Read More: Productivi…
What is workforce management? A process for ensuring employee productivity
(Channel Asia) – Aug 19, 2020
…Workforce management (WFM) is framework for optimising employee productivity. WFM began as a means for improving the consistency, efficiency and productivity of call centres but has since expanded to …
Your voice says a lot about you — and AI is listening
(MSN) – Aug 21, 2020
…What does your voice say about you? Your accent can nod to where you come from; the pace of your speech can reveal your emotional state; your voiceprint can be used to identify you. Linguists, compani…
Your voice says a lot about you — and AI is listening
(Australian Broadcasting Corporation) – Aug 21, 2020
…What does your voice say about you? Your accent can nod to where you come from; the pace of your speech can reveal your emotional state; your v…
Your voice says a lot about you — and AI is listening
(PressFrom) – Aug 22, 2020
Your accent can nod to where you come from; the pace of your speech can reveal your emotional state; your voiceprint can be used to identify you. Linguists, companies and governments are now parsing o…
Research pinpoints top priorities among electric utility consumers
(Engage Customer) – Aug 24, 2020
Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor exper…
(ContactCenterWorld) – Aug 25, 2020
Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor exp…
Verint research reveals contact centre cost savings from digital self-serve conversion
(ContactCenterWorld) – Aug 26, 2020
Global leader in customer engagement Verint has released research findings which outline the top priorities among electric utility consumers that improve customer experience (CX), and reveal how prov…
Tech Alpharetta Names New Chairman of Strategic Board of Directors
(Metro Atlanta CEO) – Aug 26, 2020
… Tech Alpharetta , the nonprofit organization helping the City of Alpharetta lead in innovation, announces Felipe Smolka as the new Chairman of its Strategic Board of Directors. Smolka, who joined the …
(Close-Up Media) – Aug 26, 2020
…Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor exper…
Pandemic pushes compliance envelope: New innovations could remain fixtures at firms
(Thomson Reuters Tax & Accounting) – Aug 28, 2020
…The shift to remote work caused by the COVID-19 pandemic has accelerated the adoption of technology in financial services compliance, a trend that was already underway as firms seek digital tools to m…
The Best Workforce Optimization (WFO): The 2020 CRM Industry Leader Awards
(Destination CRM) – Aug 31, 2020
…Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth driver…
The Best Contact Center Analytics: The 2020 CRM Industry Leader Awards
(Destination CRM) – Aug 31, 2020
The global market for contact center analytics was estimated at $977.3 million this year and is projected to reach $2.6 billion by 2027, growing at a compound annual rate of 15.4 percent, a…
(Contact Center Pipeline) – July 1, 2020
…Agent Stress On the Job Kelly Koelliker, Director of Content Marketing, Verint The sudden migration of on-site agents to ……
Watch: How knowledge management supports your changing operation
(CCMA (UK)) – July 8, 2020
…. For this event we were joined by industry expert John Bousfield from Verint, the Customer Engagement Company, and Paul Beilby, ……
KMWorld AI 50: The Companies Empowering Intelligent
(KM World) – July 9, 2020
……
New Research Recognizes Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
(MarTech Series) – July 13, 2020
…Customers ranked Verint among the leaders in product satisfaction. In addition, of the report’s featured vendors, Verint ……
TalkingHeadz Podcast with Ryan Hollenbeck, Verint
(Talking Pointz) – July 14, 2020
…Dave and Evan chat with Ryan Hollenbeck, Senior Vice President, Global Marketing and Customer Experience at Verint. …
Verint, Top Customer Satisfaction Scores in AI and Customer Self-Service
(Salestechstar) – July 14, 2020
…“Creative enterprises are asking a lot from their digital assistants, and the more flexible IVAs are responding with a swiftness never experienced with IVRs” Customers ranked Verint among the leaders in product satisfaction. In addition, of the report’s featured vendors, Verint achieved top scores…
Don’t Make These Common Self-Service Customer Experience Mistakes
(Content Management Software) – July 15, 2020
…Product Strategy & Marketing for Melville, N.Y.-based Verint believes today’s customers want to solve their problems by ……
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance on and off the Trading Floor
(Global Banking and Finance Review) – July 15, 2020
…Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company„¢, and Cloud9 Technologies (Cloud9), a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the…
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance
(AIThority) – July 15, 2020
…Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading….
DMG Report Celebrates The Customer Engagement Company
(Workforce Management) – July 15, 2020
…While the contact center shifted virtual, and moved to a WFH model, the customer experience must remain nothing short of exceptional. Innovation is central to contact center solution provider strategy, offering AI, virtual assistants and other modern customer service tools. DMG Consulting LLC’s…
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance on and off the Trading Floor
(Bloomberg) – July 15, 2020
……
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance on and off the Trading Floor
(Financial Times) – July 15, 2020
……
Verint and Cloud9 collaborate on WFH voice compliance
(Finextra) – July 15, 2020
…Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, and Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud……
Verint and Cloud9 collaborate on WFH voice compliance
(Fintech Insight) – July 15, 2020
……
Shopper Experience: Don’t Make These Common Self-Service Customer Experience Mistakes
(America Retail) – July 15, 2020
…Product Strategy & Marketing for Melville, N.Y.-based Verint believes today’s customers want to solve their problems by themselves……
Don’t Make These Common Self-Service Customer Experience Mistakes
(CMS Wire) – July 15, 2020
……
Verint and Cloud9 Partner for Voice Compliance
(Speed Tech Magazine) – July 15, 2020
……
Verint and Cloud9 Technologies address compliance challenges of the trading floor going remote
(Knowledge Management World) – July 15, 2020
…Verint Systems and Cloud9 Technologies have joined forces to provide the heavily regulated financial services market with a compliant, cloud-enabled communications solution. The goal is to support traders both on the trading floor and remotely, providing necessary flexibility as the industry…
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance
(MarTech Series) – July 15, 2020
…Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading….
Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020
(Survey Sensum) – July 15, 2020
……
(MarTech Series) – July 16, 2020
…Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Invoca (Analytics), KERV Interactive (Video), Verint Systems (Customer Experience Management), SpotX (Video Advertising) and Comscore (Video)..
Pessoas, processos e tecnologia: pilares que se mantém para negócios do futuro
(InforChannel) – July 17, 2020
…do cliente em todos os canais de atendimento, estão as soluções Verint A distribuidora é resultado de uma joint venture com a ……
This Week: VMWare, Samsung and Salesforce; Wolters Kluwer; Verint, Cloud9; TP Icap; and more
(Waters Technology) – July 17, 2020
…A summary of some of the past week’s financial technology news….
Pessoas, processos e tecnologia: pilares que se mantêm para negócios do futuro
(Ab Noticias News) – July 18, 2020
…do cliente em todos os canais de atendimento, estão as soluções Verint. A empresa cria também dashboards personalizados para ……
How a CMO Acquires Customers For Life
(SBI) – July 18, 2020
…to talk about selling the whole portfolio or getting more value from the Verint solutions, you’re going to be so much better ……
Wavenet and Verint deliver compliant call recording for Microsoft Teams
(Comms Business) – July 20, 2020
…Teams adoption across their organisation. We look forward to partnering with Verint to achieve this.” “Today, the financial ……
Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams
(Total Telecom) – July 20, 2020
…Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, today announced it has joined a financial compliance partner program managed by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™. Wavenet delivers its TeamsLink™ Direct..
TalkingHeadz Podcast: Ryan Hollenbeck, Verint
(BC Strategies) – July 23, 2020
…In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications….
Dynamic Communities Continues Upgrades to Community, Event Technologies Amid COVID-19 Pandemic
(The Cc News) – July 23, 2020
…modern interface on the Verint enterprise collaboration and community software platform. Benefits of Verint include ……
On the (Online) Scene: Medallia, Talkdesk, Verint, Genesys, and Pegasystems Hold Virtual Events
(DestinationCRM.com) – July 27, 2020
…to separate studies by Verint Systems and Forrester Research unveiled at Verint’s Engage online event in late May. In the ……
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
(DestinationCRM.com) – July 27, 2020
…Customer Service, Marketing WWW.VANILLAFORUMS.COM Verint Systems Customer Service WWW.VERINT.COM VHT Customer ……
Four Ways to Attract and Retain Millennial Agents
(Customer Middle East) – July 28, 2020
…as those on their smartphones. Leading WFO Vendors Respond Verint Millennials crave frequent performance feedback (preferably ……
Verint Wins 2020 Stevie Awards for Sales and Customer Service
(Salestechstar) – July 30, 2020
…are also the foundation for the immediate outreach and continued support Verint is offering its customers in response to the ……
Verint Wins 2020 Stevie Awards for Sales and Customer Service
(MarTech Series) – July 30, 2020
…, Also Being Deployed to Navigate and Thrive in the Current Crisis Verint Systems Inc., The Customer Engagement Company, ……
El manual de Robotic Process Automation de Tom Taulli
(Paperblog) – July 31, 2020
…incluyendo a UiPath, Automation Anywhere, Blue Prism, EdgeVerve, PEGA, Verint, WorkFusion, Nintex, Kofax, Softomotive, AntWorks, ……
Verint Takes Home Two Stevie Awards
(TMCnet.com) – July 31, 2020
…efforts is the contact center solution making each positive engagement possible. Verint announced it has earned two 2020 Stevie ……
COVID-19 Impact: Recalibrating Human & AI Roles
(Contact Center Pipeline) – June 1, 2020
……
Top Speech Analytics Companies to Look Out for in 2020
(Analyticsinsight) – June 3, 2020
…decision-makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all……
Verint Offers Microsoft Teams Recording, Email Data Loss Still a Problem, More News
(Content Management Software) – June 4, 2020
…Jun 4, 2020 CHANNEL: Digital Workplace Melville, New York-based Verint has just announced the availability of its new……
Verint Innovates, Industry Takes Notice
(TMCnet.com) – June 5, 2020
…If something walks like a duck and quacks like a duck, my money says it’s a duck – but you can’t always take the duck’s word for it. In technology, a lot of companies talk the talk, but it’s only when the industry recognizes walking the walk, that these solutions are truly best in breed. In recent…
Verint Receives Multiple Awards, Leadership in Customer Engagement
(Salestechstar) – June 8, 2020
…Verint Receives Multiple Awards, Leadership in Customer Engagement…
What to buy when shopping for Customer Experience Management (CEM) technology
(CXFocus Magazine) – June 8, 2020
…Director Customer Experience Optimisation for Verint According to Ian Harrison, director customer experience optimisation at……
Verint Adds to Workforce Planning for a Gradual and Safe Return to the Office
(Smart Customer Service) – June 9, 2020
…vice president and general manager of strategic operations at Verint, in a statement. “Verint‘s market-leading Workforce……
(MarTech Series) – June 9, 2020
…to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint……
Verint WFM Upgraded to Support Safe Transition Back to the Office
(Workforce Management) – June 9, 2020
…to protect the population, this includes your employee’s office environment. Verint unveiled enhancements to its WFM solution,……
Verint Recognized for Market Share Leadership Across Multiple Regions and Markets
(AIThority) – June 10, 2020
…to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint ……
(One News Page) – June 10, 2020
…, N.Y.–(BUSINESS WIRE)– #ActionableIntelligence–Verint Only Vendor Recognized by Gartner in the 2020 Magic Quadrants for the……
(Directors’ Club Newswire) – June 10, 2020
…learn more about Verint’s Workforce Management solution, click here. About Verint Systems Inc. Verint® (Nasdaq: VRNT)……
Verint Automates Management of Return-to-Work Health Practices
(CRM Buyer) – June 10, 2020
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Verint Automates Management of Return-to-Work Health Practices
(E-Commerce Times) – June 10, 2020
……
Verint Recognized for Market Share Leadership Across Multiple Regions
(Salestechstar) – June 10, 2020
…to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint……
News : Verint Releases New Capabilities Within its Workforce Management Solution
(ContactCenterWorld.com) – June 10, 2020
…#contactcenterworld, @Verint Melville, NY, USA, June 8, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The Customer……
AWS, Slack Sock-It to Microsoft, Igloo Highlights Collaboration Failings, More News
(Content Management Software) – June 12, 2020
…here . please visit. Verint Introduces New Automation Capabilities Elsewhere, Melville, NY-based- Verint has……
Exploring Microsoft Teams Recording with Verint
(UC Today – Unified Communications Today) – June 15, 2020
…going to be delving into the world of Microsoft Teams Recording and how Verint is leading the charge with their latest secure and……
Verint Systems June Events Feature the Latest AI and Automation
(Salestechstar) – June 15, 2020
…experience in banking has changed based on insights from the latest Verint Experience Index and learn how to connect data and……
TeleMessage Joins Verint’s Financial Compliance Partner Program
(FOX 40 WICZ TV) – June 15, 2020
…who are helping organizations address increasing regulatory demands.” About Verint Systems Inc. Verint® (Nasdaq: VRNT)……
New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic
(MarTech Series) – June 16, 2020
…Digital and Online Banks Lead the Verint Experience Index, Earning Top CSAT and NPS Scores, in the Midst of Physical Distancing,……
Banks ranked on their crisis CX
(Bank Innovation) – June 17, 2020
…, other banks’ customer experiences were negatively impacted, according to a Verint report published Tuesday. The report consists ……
Shopping Around: What Drives Recommendations and Loyalty in Retail
(Total Retail) – June 17, 2020
…All Channels Matter, But Digital Has an Overwhelming Influence on CX The Verint Index shows that 66 percent of shoppers use more ……
Geomant Introduces Recording for Microsoft Teams
(UC Today – Unified Communications Today) – June 19, 2020
…Teams. Years of working alongside Verint has allowed Geomant to deliver unrivalled experiences with Verint compliance……
Virginia Lottery Website Saga Is a Lesson in User Experience
(Government Technology) – June 19, 2020
…Verint…
Weekly Wrap: Banks tackle crisis CX and stand-alone brands
(Bank Innovation) – June 19, 2020
…Share This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis……
Using the Cloud and Deep Learning for Proactive Campus Security – Campus Safety Magazine
(Campus Safety Magazine) – June 22, 2020
…. Matt Tengwall is General Manager, Fraud and Security Solutions, at Verint. This article originally was published in CS sister……
News : New Teams Recording Service from Geomant Delivers Compliance & Quality Management
(ContactCenterWorld.com) – June 23, 2020
…#contactcenterworld, @geouc, @Verint Customer experience systems integrator Geomant is pleased to announce the launch of its ……
NEOVANTAS PARTICIPA EN VERINT ENGAGE 2020
(Madrid&Business) – June 24, 2020
…ha estado presente en el Engage Online 2020, principal evento organizado por VERINT en España, en el que se han analizado las ……
(Market Screener) – June 24, 2020
…, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties ……
Speech Technology Industry Insiders Recognize Verint with 2020 People’s Choice Awards
(Le Lezard (EN)) – June 24, 2020
…, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties ……
Speech Technology Industry Insiders Recognize Verint with 2020 People’s Choice Awards
(TMCnet.com) – June 24, 2020
…: Speech Analytics, Self-Service Cloud, and Verint Experience Cloud. To join a Verint Virtual On-Demand Session featuring……
Delivering CX: Lessons Learned from Verint’s First Virtual Conference
(CustomerThink) – June 25, 2020
…next year.” “I love that we can still connect with our friends at Verint as well as with other customers.” What were the keys to ……
Digital Reliability and Strong Products Gave Bank Leaders COVID Edge
(The Financial Brand) – June 25, 2020
……
(ContactCenterWorld.com) – June 25, 2020
…Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic….
Neovantas y Verint Latam organizan el webinar: “Cómo optimizar el recobro mediante Speech Analytics”
(Negocios Del Mundo) – June 26, 2020
…/ LATAM / ESPAÑA / EXPERTOS – La consultora Neovantas, conjuntamente con Verint Latam, ha impartido recientemente un seminario, ……
The Makings of a World-Class Customer Experience Program
(SBI) – June 27, 2020
…Ryan Hollenbeck, CMO at Verint, joins us to discuss how to make CX programs top of mind for executive leadership and beyond. ……
Council Post: In Times Of Change, Listen, Adapt And Respond
(Forbes) – June 29, 2020
…Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement. ……
IVAs Provide Much-Needed Support During COVID-19 Crisis
(Smart Customer Service) – June 29, 2020
…calls for it. Jen Snell is vice president of product marketing for Verint Intelligent Self-Service. As a recognized marketing ……
Speech Continues to Advance in the Contact Center
(SpeechTechMag.com) – May 1, 2020
…of product strategy at customer engagement systems provider Verint Systems, can testify to this trend. “At Verint, we’re……
Speech Technology’s 2020 People’s Choice Awards
(SpeechTechMag.com) – May 1, 2020
…in Englewood, Colo. It also offers outcome-based customer service technologies. Verint Systems is a Melville, N.Y.-based analytics……
No Jitter Roll: Software Integration, AI Assistance
(No Jitter) – May 1, 2020
…AI Virtual Assistant is available now. Verint Provides Eyes on WFH Agents Customer engagement company Verint this week……
The New CX Imperative: Serving the Values-Based Consumer with a Heaping Helping of Digital Empathy
(Contact Center Pipeline) – May 1, 2020
……
Verint unveils new program giving orgs insights into the productivity of work-from-home agents
(Help Net Security) – May 2, 2020
……
Tecton.ai Snags $20 Million To Solve AI’s Data Problem
(Forbes) – May 2, 2020
…, who is the Vice President of Product Marketing and Intelligent Self Service at Verint. “This problem has become so ubiquitous……
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
(SpeechTechMag.com) – May 5, 2020
…to enable the workforce and update digital and self-service solutions. Verint Speech and Text Analytics solutions are powered by……
Navy Federal Banks on Speech Analytics
(No Jitter) – May 5, 2020
……
Speech and Text Analytics: New Heroes in the COVID-19 Crisis
(UC Today – Unified Communications Today) – May 7, 2020
…be remembered for the right reasons. Guest Blog by Daniel Ziv of Verint Systems Inc. , vice president of speech and text……
Verint Closes $200 MVerint Closes $200 Million Investment by Funds
(Salestechstar) – May 8, 2020
…Read More: Storm Reply Achieves AWS SaaS Competency Status “We are excited to partner with Verint and help the Board complete the separation, enabling both businesses to achieve their full potential. Verint’s Customer Engagement business is a market leader and we look forward to working with…
Top Brands, Industry Analysts, Global Partners and Verint Experts
(Salestechstar) – May 8, 2020
…Read More: SalesTechStar Interview With Michael Gerardi, VP Of Sales At Sigma Computing “This interactive, virtual event and all the sessions are designed to help customers immediately with best practices, solutions and new programs to assist them in the current crisis and through to recovery” Verint Virtual will enable attendees to stay engaged and share ideas for strengthening customer engagement during the current COVID-19 environment and gain strategies for returning to regular business operations….
Leading Workforce Optimization Vendors Step Up to the Plate
(Smart Customer Service) – May 8, 2020
…The headline reads “Sitel Migrates to Teleworking,Hiring 10,000 New Associates.” Another headline read “Florida Spending $110 Million To Add 1,500 Unemployment Call Center Workers.” While much of the economy is in a bit of a tailspin, it could be that because of the coronavirus pandemic the contact…
Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners
(SIP Trunking) – May 11, 2020
…’s award.” To learn more about Verint‘s Cloud Customer Engagement solutions, click here. About Verint Systems Inc…….
Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners
(TMCnet.com) – May 11, 2020
…’s award.” To learn more about Verint‘s Cloud Customer Engagement solutions, click here. About Verint Systems Inc…….
Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner
(Salestechstar) – May 12, 2020
…intelligent experiences that matter.” The annual recognition honors Verint partners for outstanding achievement in customer……
How to Improve Efficiency, Reduce Fraud and Enable Intelligence in Credit Unions
(Security Magazine) – May 12, 2020
…When an incident or disaster occurs, security and fraud investigators go to work. They must be able to rely on innovative processes and tools that allow them to swiftly locate and analyze the information needed to determine the proper resolution or action. Credit unions, like New York-based Visions…
News : Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners
(ContactCenterWorld.com) – May 12, 2020
…#contactcenterworld, @Verint Melville, NY, USA, May 11, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The Customer……
Verint Announces 2020 Partner of the Year Award Winners
(TMCnet.com) – May 12, 2020
…contact center solutions continue to prove the perfect Verint (News – Alert) partner. Avaya and Verint have a nearly two……
(PSI Magazine) – May 13, 2020
……
Knowledge management and the lasting impact of COVID-19
(Knowledge Management World) – May 13, 2020
…. — Heather Richards, Vice President, Product Strategy & GTM, Verint AI is an essential tool for an organization’s armory…….
Credit Unions and Physical Security During COVID-19
(BAI) – May 15, 2020
……
Which Security Technology is Misunderstood, and Why?
(Unknown) – May 18, 2020
……
Verint Launches Compliance Recording for Microsoft Teams
(DestinationCRM.com) – May 19, 2020
…of the Microsoft 365 Ecosystem at Microsoft, in a statement. “Verint‘s native compliance recording integration with Microsoft……
Verint launches compliance recording for Microsoft Teams collaboration
(Knowledge Management World) – May 19, 2020
…, data protection, reporting and e-discovery.” Verint has successfully implemented Microsoft Teams recording for several financial…
Verint Announces Teams Integration
(Workforce Management) – May 19, 2020
…these initiatives with robust, compliant and more than capable solutions. Verint announced its new Microsoft ( News – Alert……
Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners
(The One Observer News Enterprise – FinancialContent) – May 20, 2020
…Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners…
Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners
(DMN Newswire) – May 20, 2020
…Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners…
Ask the Expert – Navigating Today’s Security Challenges
(Business Class News) – May 20, 2020
……
San Antonio finds low code is the key to modernizing city services
(TechRepublic) – May 20, 2020
…San Antonio finds low code is the key to modernizing city services…
Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners
(MarketWatch) – May 20, 2020
……
Verint integrates recording and compliance with Microsoft Teams calling and meeting experience
(Help Net Security) – May 20, 2020
…surveillance, data protection, reporting and eDiscovery.” Verint provides a comprehensive range of compliance capture……
Verint Launches Compliance Recording for the Full Breadth of Microsoft Teams Collaboration
(Directors’ Club Newswire) – May 21, 2020
…Program. For more information on Verint Financial Compliance offerings, click here. About Verint Systems Inc…….
No Jitter Roll: CCaaS Integrations, UCaaS Updates
(No Jitter) – May 21, 2020
…for $210 from Poly partners. Verint Announces Teams Integration Customer engagement software provider Verint this week……
Verint Launches Compliance Recording for Microsoft Teams Collaboration
(Financial News UK) – May 26, 2020
…a focus on customer engagement optimization and cyber intelligence. Learn more at www.verint.com. BY Staff Writer – May 26, 2020……
Verint Launches Compliance Recordings for Microsoft Teams
(UC Today – Unified Communications Today) – May 27, 2020
…helped them out a lot: Verint showcased its Microsoft Teams integrations at this year’s virtual conference, Verint……
Navy Federal Deploys Verint for COVID-19 Response
(DestinationCRM.com) – May 29, 2020
…dramatic performance improvements since implementing the Verint solutions. The Payoff Since implementing Verint‘s……
How Farmers Insurance, GM Financial, And Tryg Grew Customer Loyalty During The Pandemic
(Forbes) – May 29, 2020
……
(SDM Magazine) – April 1, 2020
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(Market Screener) – April 1, 2020
……
(Salestechstar) – April 2, 2020
……
(AiThority) – April 2, 2020
…Organizations with Processes that Have Been Disrupted by Work-From-Home Dynamics Seek Urgent Help to Improve Visibility and Compliance…
(Cloud Computing) – April 2, 2020
……
(Prensario TI Latin America) – April 3, 2020
……
(TMCnet) – April 3, 2020
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(No Jitter) – April 3, 2020
……
(Contact Center Pipeline Blog) – April 7, 2020
…To say the Coronavirus pandemic caught many contact center executives unprepared would be an understatement. As the seriousness of the virus became increasingly apparent and the recommendations of the Center for Disease Control (CDC) continued to be refined and narrowed in terms of social…
(DestinationCRM.com) – April 9, 2020
…can be imported into Verint Speech Analytics. Compliance tune-up to reduce risk associated with a shift to a new WFH environment…….
(MarTech Series) – April 9, 2020
…Past 400 Channels Verint WFH programs cover 5 areas: Interaction analytics to increase visibility and compliance…….
(VMblog.com) – April 9, 2020
…WFH programs.” Verint WFH programs cover 5 areas: Interaction analytics to increase visibility and compliance. Verint……
(Market Screener) – April 9, 2020
…, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties……
(Cantech Letter) – April 9, 2020
…, the insurance provider is leveraging Five9 Workforce Management powered by Verint that allows the business to maintain……
(Networking – ITBusinessNet.com) – April 9, 2020
……
(Cloud Computing) – April 9, 2020
…” Additionally, the insurance provider is leveraging Five9 Workforce Management powered by Verint (News – Alert) that allows the……
(MarTech Series) – April 9, 2020
…Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased….
(KM World) – April 9, 2020
…Verint Systems creates support programs for remote working…
(Workforce Management) – April 9, 2020
…Five9 ( News – Alert ), Inc (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased….
(Contact Center Pipeline) – April 9, 2020
…AI and KM: From Knowledge Management to Knowledge Automation…
(TMCnet.com) – April 9, 2020
…agents to leveraging its full contact center capabilities, as well as the Verint-powered workforce management solution. “Companies……
(Salestechstar) – April 10, 2020
……
(Salestechstar) – April 10, 2020
……
(No Jitter) – April 10, 2020
……
(No Jitter) – April 10, 2020
……
(CustomerThink) – April 10, 2020
……
(America Retail) – April 13, 2020
……
(TMCnet.com) – April 14, 2020
……
(Starkville Daily News – FinancialContent) – April 16, 2020
……
(Silicon Investor – FinancialContent) – April 16, 2020
…A Smarter World with Actionable Intelligence® at www.verint.com. * The bank invested in Verint solutions in Q2 of 2019…….
(AP (Hosted)) – April 16, 2020
…Relations Amy Curry Verint Systems Inc. amy.curry@verint.comInvestor Relations Alan Roden Verint Systems……
(DMN Newswire) – April 16, 2020
…Media Relations Amy Curry Verint Systems Inc. amy.curry@verint.com Investor Relations Alan Roden Verint Systems……
(Market Screener) – April 16, 2020
…. To learn more about Verint’s solutions for banks, click here. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a……
(Synacor – FinancialContent) – April 16, 2020
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ…….
(TMCnet.com) – April 16, 2020
…, and ensure compliance. To learn more about Verint‘s solutions for banks, click here. About Verint Systems Inc…….
(KM World) – April 16, 2020
…5 ways to improve CX with AI-infused knowledge management…
(Security Boulevard) – April 17, 2020
…more about Verint’s solutions for banks, visit www.verint.com/banking-solutions.com. About Verint Systems Inc…….
(Business Intelligence) – April 20, 2020
……
(KM World) – April 20, 2020
…KM experts discuss trends for 2020…
(SourceSecurity.com) – April 21, 2020
…Verint® Systems Inc., The Customer Engagement Company™, announces one of the world’s largest banking organisations selected……
(Security Informed) – April 21, 2020
…Verint® Systems Inc., The Customer Engagement Company™, announces one of the world’s largest banking organizations selected……
(Salestechstar) – April 23, 2020
……
(News Origins) – April 24, 2020
…Verint Systems steps forward to aid organizations during pandemic…
(CMO Australia) – April 26, 2020
……
(Smart Customer Service) – April 30, 2020
……
DMG Names Verint WFO Market Leader
(TMCnet.com) – March 2, 2020
…-seen-rates.” Digging a little deeper into the results, Verint can boast about its perfect customer satisfaction scaroes in WFM,……
Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report
(Global Banking & Finance Review) – March 2, 2020
……
Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report
(Martech Series) – March 2, 2020
……
Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report
(Martech Cube) – March 3, 2020
……
Expert Analysis of the Latest CX News Feat. Adobe, Sprinklr, Freshworks, Lytics | S3 EP 03
(Martech Series) – March 3, 2020
……
Verint Receives Top Scores For WFO Customer Satisfaction In New Market Report
(SalesTechStar) – March 3, 2020
……
(SalesTechStar) – March 6, 2020
……
KMWorld 100 Companies That Matter in Knowledge Management 2020
(KM World) – March 9, 2020
……
What makes a great chatbot? Laser focus on customers
(CIO.in) – March 18, 2020
……
How AI Solutions Are Solving 5 Long-Standing Business Challenges
(Entrepreneur) – March 19, 2020
……
U-Haul Call Centers Hustle to Help College Students in Unexpected Moves
(Smart Customer Service) – March 26, 2020
……
Saved by Zero (Contact Resolution)
(DestinationCRM.com) – March 26, 2020
……
Verint Builds on Adobe Partnership to Enhance CX
(UC Today – Unified Communications Today) – March 31, 2020
……
United MakGroup joins Verint financial compliance partner program
(IBS Intelligence) – February 5, 2020
…risk and regulatory compliance. “We are proud to work with Verint to provide solutions and compliance services to support our……
The State of Intelligent Virtual Assistants
(SpeechTechMag.com) – February 7, 2020
…Verint Systems. In April, Verint began packaging services and business process analysis solutions to increase IVA……
(SpeechTechMag.com) – February 7, 2020
……
(SpeechTechMag.com) – February 7, 2020
……
(SpeechTechMag.com) – February 7, 2020
……
Avaya goes broader with ‘All In’ partnering strategy
(ChannelBuzz.ca) – February 7, 2020
…. Aside from the critical RingCentral relationship, Avaya had executives from Verint, Google Cloud and Nuance onstage in a panel……
IPI implements AI chatbot for Northern Ireland Water
(Contact-Centres.com) – February 11, 2020
…, Blue Prism, CX Company, Gamma, Genesys, Microsoft, Teleopti, Verint and VMWare – to provide a complete suite of contact centre……
(Contact Center Pipeline) – February 11, 2020
……
CRM Watchlist 2020: And the winners are…
(ZDNet) – February 11, 2020
……
The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
(Forrester.com) – February 11, 2020
…Confirmit, InMoment, MaritzCX, Medallia, NICE, SMG, Qualtrics, and Verint — and researched, analyzed, and scored them. This report……
The Gig Economy Effect: Addressing New Expectations and Requirements for Contact Centers
(Contact Center Pipeline) – February 12, 2020
……
Women in Technology (WIT): Nancy Treaster with Verint
(Business RadioX) – February 13, 2020
…Vice President and General Manager, Strategic Operation, Verint® Customer Engagement Solutions, Verint® Systems Inc. Women in Technology (…
News : Verint Expands Cloud Offering with Aviatrix Cloud Networking Software
(ContactCenterWorld.com) – February 13, 2020
…smarter, faster and more human. Leading brands rely on the Verint Cloud to engage with customers and power more than three billion…
How can AI be integrated into mobile app development?
(ValueWalk) – February 14, 2020
…, and Microsoft’s Cortana are the two popular examples of Speech Recognition solutions. Verint Systems, NICE, and OpenText are……
Year in Review: The Industry Speaks, Part 4 – Simplifying Life with Biometrics
(FindBiometrics) – February 14, 2020
…of Product Strategy at Verint What was your company’s biggest accomplishment in 2019? As a leader in speech processing……
Five initiatives for streamlining your branch operations
(BAI Banking Strategies) – February 19, 2020
……
Verint Named Intelligent Virtual Assistant Leader
(TMCnet.com) – February 21, 2020
……
Verint And Adobe Expand Partnership, Data Integration
(MediaPost) – February 24, 2020
…Verint Systems Inc. has expanded its partnership with Adobe to combine data from the Verint Experience Cloud and the……
Verint, Adobe supports personalized customer journeys
(Direct Marketing News – DMN) – February 24, 2020
…To that end, Verint and Adobe will support more personalized customer journeys by combining experience data from the……
Verint Expands Its Adobe Partnership to Support Personalized Customer
(Salestechstar) – February 25, 2020
…a Leader in five Gartner Magic Quadrant and Forrester Wave reports. “Verint and Adobe are natural partners in customer……
Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
(MarTech Advisor) – February 25, 2020
…combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Verint……
Verint Systems adds Adobe integration
(Marketing Land) – February 25, 2020
……
Verint Systems adds Adobe integration
(MarTech Today) – February 25, 2020……
Verint and Adobe expand partnership to improve customer journey
(bizEDGE) – February 25, 2020……
Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
(Directors’ Club Newswire) – February 25, 2020
…* between Verint® and Adobe will support more personalized customer journeys by combining experience data from the Verint……
IPI teams up with UK Youth to help young people build bright futures
(Contact Centre Monthly) – February 25, 2020
…, Blue Prism, CX Company, Gamma, Genesys, Microsoft, Teleopti, Verint and VMWare – to provide a complete suite of contact centre……
Beware Of The Confusion: VoC Solutions Deliver More Horsepower Than What CRM Can Do
(Goforrester) – February 25, 2020
…and is taking some of the actions it is today, as well as why Verint purchased ForeSee, OpinionLab, and others that can integrate……
Verint Systems adds Adobe integration
(Charles Milander) – February 25, 2020
…Customer engagement platform Verint Systems will expand its existing partnership with Adobe to allow Verint……
Verint Named Winner in Coveted CRM Watchlist for the Third Year Running
(TMCnet.com) – February 25, 2020
…of 66 submissions, Verint (News – Alert) was one of 13 companies placed on the Watchlist, now in its 15th year. Verint……
CMO’s top 8 martech stories for the week – 27 February 2020
(CMO Australia) – February 26, 2020
……
Verint and Adobe expand partnership to improve customer journey
(CFOTech) – February 26, 2020
……
InMoment To Acquire MaritzCX –A Strong Match For CX Leaders Looking For Technology And Services
(Goforrester) – February 26, 2020
…along with Cisco Webex XM, Medallia, NICE, Qualtrics/SAP and Verint. The increase in the customer base will especially be felt in……
News : Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
(ContactCenterWorld.com) – February 26, 2020
…combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Verint……
Verint Portal Connects San Francisco Citizens to Services
(DestinationCRM.com) – February 27, 2020
…and dynamic content,” Chin explains. In 2016, the city shifted to the Verint Liferay EE 6.2 platform, which provided user……
Algolia Announces Winter’20 Product Launch; Enhances Its Visual Editor
(MarTech Advisor) – February 27, 2020
…usage that modern businesses require. Marketing Technology News: Verint Expands Its Adobe Partnership to Support More Personalized……
Verint Systems and Adobe expand partnership to power personalized customer journeys
(KMWorld) – February 27, 2020
……
New Research on Leading Retailers Reveals Vital Balance of CX &Operational Efficiency
(Salestechstar) – February 27, 2020
……
(Workforce Management) – February 27, 2020
…”We believe this recognition continues to validate Verint‘s ( News – Alert ) commitment to WEM,” says Verint‘s……
Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
(Directors’ Club Newswire) – February 27, 2020
…Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant……
Achieving Balance in the Call Center Management Juggling Act
(TMCnet.com) – January 3, 2020
…help any manager when it comes to scheduling challenges. A recent blog post from Verint (News – Alert) Monet, provider of a cloud……
911 Dispatch Centers Struggle with Chronic Understaffing
(TMCnet.com) – January 3, 2020
…customer base and revenues to grow. Solutions such as Verint Monet Software’s workforce management provide accurate call center……
Research: Balance Privacy With Personalization to Deliver Great Experiences
(www.ttec.com) – January 6, 2020
…Ryan Hollenbeck, Senior Vice President of Global Marketing at Verint Systems, shares results of new research showing how much information customers are willing to part with to get great experiences in return, as well as how brands can successfully strike the right balance between privacy and personalization….
How To Overcome CX Stagnation With A Value Chain Framework
(Forbes) – January 10, 2020
…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales……
Verint Recognises Customers for Excellence in Workforce, Employee
(Salestechstar) – January 10, 2020
…celebrating our continued partnership with Verint.” “We are over the moon to receive this fantastic recognition from……
The WFO Market Continues to Beat All Odds
(Unknown) – January 13, 2020……
The Top 15 Customer Service News Stories of 2019
(Smart Customer Service) – January 13, 2020
…Support Salesforce.com Introduces New Salesforce Essentials Features Verint Launches Robotic Process Automation Discovery……
(ContactCenterWorld.com) – January 13, 2020
…#contactcenterworld, @Verint Weybridge, England & Melville, NY, USA, Jan, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The……
Where Voice Experiences Fit in Customer Service
(Content Management Software) – January 15, 2020
…, voice solutions by themselves aren’t enough, cautioned Jen Snell, Verint Intelligent Self-Service vice president of product……
Making Sense of Call Center Data with Analytics
(TMCnet.com) – January 16, 2020
…about how they can improve customer interactions and processes with analytics, Verint (News – Alert) Monet’s Integrated Analytics……
Choosing a Predictive Model for Call Center Forecasting
(TMCnet.com) – January 17, 2020……
Q&A: Ian Beaver, Chief Scientist at Verint – Next IT, on Conversational Analysis
(SpeechTechMag.com) – January 20, 2020……
Filling the Gaps in Customer Satisfaction Reality in the Contact Center
(Workforce Management) – January 22, 2020
…writing, and math errors. Automated workforce management solutions such as Verint Monet save time and increases accuracy for……
How AI-Infused Knowledge Management Tools Support CX
(CustomerThink) – January 30, 2020……
Which Voice Experience Do You Need? Choosing Between IVA and VUI
(Content Management Software) – January 31, 2020
…user experience you can create with each,” said Jen Snell, Verint Intelligent Self-Service vice president of product marketing…….
Why Shares of Verint Jumped Today
(Fool.com) – December 5, 2019
The Most Direct Path to Improving Call Center Service Levels
(TMCnet.com) – December 5, 2019
…in call volumes helps to maintain service levels. In addition, Verint Monet’s cloud workforce management for contact centers can……
The World’s Most Valuable Company
(Fortune) – December 6, 2019
…-tax proceeds. – Apax Partners is investing up to $400 million in Verint, a New York-based provider of solutions for the cyber……
Verint Wins Trifecta of 2019 Awards for Solutions That Improve CX, Compliance
(MarTech Series) – December 10, 2019
…Service for Contact Center” Verint Wins Technology of the Year Honor in Business Intelligence Group Awards* Verint is……
Allstate, Bank of America, Cox, Kaiser Permanente and T-Mobile Top Consumer Satisfaction Rankings
(CustomerThink) – December 11, 2019
…, download the Verint Experience Index: Contact Center edition here. About the report For more than a decade, the……
Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
(SpeechTechMag.com) – December 11, 2019
The Future of Financial Compliance
(JD Supra) – December 11, 2019
…will detail the Verint process and how it is changing the face of financial services compliance. Part 1-Challenging Accepted……
RPA (Robotic Process Automation): What’s In Store For 2020?
(Forbes) – December 13, 2019
…,” said Ray LeBlanc, who is the product strategy manager at Verint. “These smaller companies are also more dependent upon……
Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality
(TMCnet.com) – December 16, 2019
…its impact on the omnichannel customer journey. The latest Verint Experience Index benchmarks customer satisfaction with the……
How Can You Prevent Shrinkage in the Contact Center?
(TMCnet.com) – December 17, 2019
…“unplanned” shrinkage, a good workforce management solution such as Verint (News – Alert) Monet’s cloud workforce management for……
Verint Launches Robotic Process Automation Discovery
(Smart Customer Service) – December 18, 2019
…Verint Systems today launched Robotic Process Automation Discovery to help organizations leverage RPA in the cloud or on premises……
Curbing High Turnover in the Call Center
(TMCnet.com) – December 18, 2019
…-based worker to come in for an hour. Solutions such as Verint Monet’s cloud workforce management for contact centers bring……
Tech Alpharetta Appoints Six New Members to Its Strategic Board
(TMCnet.com) – December 19, 2019
…, as Treasurer. Board member Ryan Hollenbeck, SVP of Global Marketing for Verint (News – Alert), is continuing as Chairman for his……
News : Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation Awards
(ContactCenterWorld.com) – December 20, 2019
…#contactcenterworld, @Verint, @ventanaresearch Melville, NY, USA, Dec 19, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT),……
Workforce Management Software Eliminates the Need for Erlang-C
(TMCnet.com) – December 27, 2019
…experience and cost-efficiency meet, according to a recent blog post by Verint Monet Software (News – Alert). This can help……
How AI Can Make the Holidays Bright
(Contact Center Pipeline) – November 1, 2019
Buy-Side Technology Awards 2019: All the Winners
(Waters Technology) – November 1, 2019
…– regulatory reporting: Bloomberg Best buy-side compliance product – trading: Verint Best buy-side corporate actions platform:……
5 tips on how to pick the right AI use cases
(SearchCIO) – November 1, 2019
Verint Unveils Integrated Financial Compliance Solutions with Microsoft Teams
(Contact Center Solutions Community – TMCnet) – November 5, 2019
Ignite 2019: Verint unveils integration with Microsoft Teams
(The Record) – November 5, 2019
…Verint Systems has updated its Verint Financial Compliance portfolio to enable companies to capture, analyse and retrieve interactions across the collaboration modes offered via Microsoft Teams. The company will showcase the solution at Ignite 2019, demo…
Verint Unveils Integrated Financial Compliance Solutions with Microsoft
(Salestechstar) – November 6, 2019
…retrieve data shared via all the communication modes offered by Skype. Verint Financial Compliance is used by hundreds of……
Looking at digital workspaces of the future fueled by mobility and AI at KMWorld 2019
(Knowledge Management World) – November 6, 2019
…, and John Chmaj, senior director, product strategy, Knowledge Management, Verint, looked at digital workspaces of the future from……
(Credit Union Business) – November 6, 2019
…Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can scale as credit unions grow is paramount. While the contact center has always played a starring role in customer experience strategies, today…
CMO’s top 8 martech stories for the week – 7 November
(CMO Australia) – November 6, 2019
No Jitter Roll: Five for Friday
(No Jitter) – November 8, 2019
…a hosted Direct Routing service. Verint Bridges Financial Compliancy – Lastly, customer engagement solutions provider……
Using AI and Automation to Improve Call Center Management
(TMCnet.com) – November 11, 2019
…by Verint (News – Alert) can offer massive benefits to call center managers striving to stay on top of agents’ happiness and……
Microsoft is enabling innovation in insurance
(TheRecord) – November 11, 2019
…The Record spoke to some of Microsoft’s leading financial services partners to find out how insurance firms can leverage the cloud and artificial intelligence to enable innovation across their business This article was originally published in the Autumn 2019 issue of The Record. Subscribe for…
5 Biggest Microsoft Teams Takeaways from Microsoft Ignite 2019
(Tom Talks) – November 11, 2019
…Microsoft Ignite 2019 was fantastic as always. I had the great opportunity to speak twice, recorded the UC Today podcast live, did a lot of networking and catching up with friends, and even managed to get some sessions in along the way! After a bit of time to take in a few more sessions and…
2019 KM Promise Award Winner: Verint
(KMWorld) – November 12, 2019
…100—count on Verint solutions to make more informed, effective, and timely decisions. Cognitive technologies have helped Verint to redefine…
Verint Financial Compliance Named Best Buy-Side Compliance Product for 2019
(Contact Center Solutions Community – TMCnet) – November 14, 2019
…(CX) technology. To learn more about Verint Financial Compliance, click here. About Verint Systems Inc…….
Firms face a ‘cyclone’ of regulatory, compliance challenges: VP
(News – MSN CA) – November 15, 2019
…Phil Fry of Verint says a report his firm sponsored found one in two firms will raise their regulatory technology budgets by……
Microsoft Aims To Upend The RPA (Robotic Process Automaton) Market
(Forbes) – November 15, 2019
…, who is the Senior Vice President of Global Marketing at Verint. Today In: Small Business Yet Microsoft will……
Verint Updates Its WFM with AI and Mobile Capabilities
(DestinationCRM.com) – November 18, 2019
…Verint Systems today announced the newest release of its Workforce Management solution, which leverages artificial……
Verint Financial Compliance Solution Solving Regulatory Complexity
(TMCnet.com) – November 19, 2019
…Verint Financial Compliance Solution Solving Regulatory Complexity…
ATMs with Iris ID biometrics, Verint compliance and Goodix management recognized
(BiometricUpdate.com) – November 19, 2019
…and associated companies have a presence in 31 countries. Verint compliance product Verint has won “Best Buy-Side……
Verint reimagines cloud workforce management
(KM World) – November 19, 2019
…Verint Systems has announced the newest release of its Workforce Management (WFM) solution, which leverages AI-infused automation and new mobile tools to streamline forecasting and scheduling and improve employee engagement, with accessibility via the Verint Cloud. According to Verint, effectively…
15 Marketing Strategy Tips To Improve Your Customer Experience
(Forbes) – November 20, 2019
…for these activities in their annual performance reviews. – Ryan Hollenbeck, Verint 9. Offer Behind-The-Scenes Value Customer……
(Contact Center Solutions Community – TMCnet) – November 21, 2019
…advances, we see great value in our continued partnership with Verint.” About Verint Systems Inc. Verint®……
Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center
(FindBiometrics) – November 21, 2019
…that would help them to deliver higher quality customer service,” added Verint Southeast Asia VP Manish Shah. “Advanced voice……
RCBC Bankard rolls out Verint biometric tech at call centre
(Finextra) – November 21, 2019
…in Philippines, collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint……
15 AI Technology Trends to Look for in 2020 – RTInsights
(RT Insights) – November 22, 2019
…include OpenText, Nuance Communications, IBM, Microsoft, NICE, and Verint Systems. 3. Virtual Agents When talking about……
Verint Systems Inc.: Partnership with Inspiro Relia, Inc.
(Fintechinshorts) – November 25, 2019
…experience Verint is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation……
For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
(Contact Center Solutions Community – TMCnet) – November 25, 2019
…(News – Alert) @IDC and look for #IDCFinTechRankings. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a global……
Verint Upgrades WFM Solution with AI and Automation
(Workforce Management) – November 26, 2019
…center solutions and other data sources. U-Haul is already using Verint WFM and has benefitted from the results. The company……
Verint Announces New Voice Biometrics Customer in Philippines Bank
(TMCnet.com) – November 26, 2019
…, has collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint voice……
Verint and Microsoft Teams Financial Compliance Solutions
(UC Today – Unified Communications Today) – November 27, 2019
…company, Verint, recently announced the integration of its Financial Compliance portfolio with the Microsoft Teams solution. The……
News : For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
(ContactCenterWorld.com) – November 27, 2019
…#contactcenterworld, @Verint, @IDC Melville, NY, USA, Nov 25, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT), The……
(BiometricUpdate.com) – November 27, 2019
…Banking Corporation (RCBC) credit card issuer RCBC Bankard collaborated with Verint on what the company calls a “landmark……
Best Artificial Intelligence Technologies to know in 2019
(Data Science Central) – November 28, 2019
…2. Speech recognition Siri is just among the systems that can understand you. Each day, an increasing number of systems are created that can transcribe human language, getting to thousands of thousands via voice-response interactive systems and mobile apps. A business using speech acknowledgment…
BST Awards 2019: Best buy-side compliance product, trading—Verint
(Unknown) – November 30, 2019
…BST Awards 2019: Best buy-side compliance product, trading—Verint…
(Observer Reporter-FinancialContent) – October 1, 2019
…by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
Verint Wins Awards for Conversational AI
(UC Today – Unified Communications Today) – October 1, 2019
…the first recognition that Verint has received for it’s exceptional approach to artificial intelligence. In 2018, Verint received the award…
The Future of Financial Compliance: Part 2-Capture
(JD Supra) – October 1, 2019
…Fry, VP Go To Market at Verint, which is the sponsor of this podcast series. In this podcast series, we consider how Verint is changing the…
We Still Need To Deliver On The Human Factor In Customer Service
(Forbes) – October 2, 2019
…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement…
How the Customer Journey Will Evolve in the Next 5 Years
(Content Management Software) – October 3, 2019
…realizes the full value from the investment, according to Nancy Porte, Verint vice president of global customer experience. “It’s vital to…
The Future of Financial Compliance, Episode 5: Maintaining Oversight
(FCPA Compliance and Ethics) – October 4, 2019
…, Go To Market at Verint, which is the sponsor of this podcast series. In this podcast series, we consider how Verint is changing the future…
(TMCnet.com) – October 7, 2019
…® at www.verint.com. * Verint received Speech Technology Magazine’s People’s Choice Award in April 2019 ** Verint was honored in May 2019…
Verint Receives Three Awards for Speech Analytics Platform
(Business Computing World) – October 7, 2019
…discussion topic for the original entry at https://findbiometrics.com/verint-receives-three-awards-speech-analytics-platform-100703/…
Making Legal Part of the CX Team: 5 Steps to a Beautiful Partnership
(CustomerThink) – October 7, 2019
(Area-Info.net) – October 8, 2019
(ContactCenterWorld.com) – October 9, 2019
…#contactcenterworld, @Verint, @SpeechTech Melville, NY, USA, Oct 7, 2019 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement…
National Autistic Society launches Interactive Member Forum
(CMO Australia) – October 9, 2019
…society can better engage with its members. The NAS said it chose Verint because of its ability to integrate with leading CMS systems, and…
Customer Loyalty And Retention Are In Decline
(Forbes) – October 13, 2019
…… your business! Getty A recent study of more than 34,000 consumers worldwide by Verint® Systems Inc., the Customer Engagement Company™, (…
Verint Praised as APAC Market Leader
(TMCnet.com) – October 15, 2019
…to customer and employee engagement.” Digging into the numbers, Verint possesses a 30 percent larger market share than its nearest…
Verint Introduces AI-Infused Knowledge Management for Knowledge as a Service
(SpeechTechMag.com) – October 17, 2019
…“Knowledge Anywhere.” Successfully implemented by leading brands, the Verint solution features powerful cognitive search and self-learning…
Verint Introduces AI-Infused Knowledge Management for ‘Knowledge as a Service’
(CustomerThink) – October 17, 2019
Verint Launches Knowledge Anywhere KM Enhancements
(DestinationCRM.com) – October 17, 2019
…Verint Systems today introduced “knowledge anywhere” enhancements to the Verint Knowledge Management Professional solution. The…
Jumio, Nice, Verint, Authenteq recognized for identity solutions
(BiometricUpdate.com) – October 17, 2019
……
No Jitter Roll: Five for Friday
(no jitter) – October 18, 2019
…A look at the latest news coming out of Zoomtopia, and from TrueConf, Pensando Systems, Verint, and Donoma. For this week’s No Jitter Roll, we continue our Zoomtopia coverage with a slew of product and software announcements from the event. Then, we catch up on some of the latest news happening…
Real-time Analytics News Roundup for Week Ending October 18 – RTInsights
(RT Insights) – October 18, 2019
…Management, businesses can achieve better IoT returns from automation. Verint Systems announced the release of the latest enhancements to…
Top Do’s and Don’ts of Customer Journey Mapping — 10 CX Experts Spill the Beans!
(Customer Think) – October 19, 2019
…If you’re involved with a Customer Experience (“CX” for short) initiative, there’s a very good chance that you’re also doing customer journey mapping (CJM). If fact, CustomerThink’s recent study of 200+ CX initiatives found nearly 8 of 10 respondents reported developing a journey map. But simply…
Verint Systems enhances its Knowledge Management suite
(Knowledge Management World) – October 21, 2019
…in customer experience scores. For more information about Verint’s Knowledge Management Professional solution, visit www.verint.com….
Four Brands Getting Customer Experience Right
(Chiefmarketer) – October 24, 2019
…improving the overall member experience, a true win-win for VyStar members. Ryan Hollenbeck is svp of global marketing for Verint Systems….
(Contact Center Hub) – October 25, 2019
…mesa redonda con los expertos y experta Sandra Cortez, sales director en Verint, José Francisco Rodríguez, presidente de AEERC, Ángel Tenor,…
Welcome to the Era of ‘Knowledge Everywhere’
(TMCnet.com) – October 25, 2019
…omnichannel environment is quite the juggling act, and the newly improved Verint service addresses demands across mobile, web, the contact…
When It Comes to Texting, Companies Need to Strike a Balance
(DestinationCRM.com) – October 28, 2019
…successfully,” explains Kelly Koelliker, director of solutions marketing at Verint Systems. Texting also alters workflows. “With texting,…
How Technology Is Paving the Path to Contact Center Workplace Wellness
(Contact Center) – October 31, 2019
Eight Days a Week: The Always-On Contact Center
(Contact Center Pipeline) – September 1, 2019
Hear Your NPS Rise and More with Voice of the Customer
(TMCnet.com) – September 3, 2019
…of the customers with speech analytics technology such that provided by Verint Monet, you can automatically evaluate 100 percent of your…
(Data Quest) – September 4, 2019
…a large-scale study of more than 34,000 consumers across 18 countries from Verint Systems Inc., The Customer Engagement Company points to an…
10 P&C provider websites ranked by customer satisfaction, net promoter score
(PropertyCasualty360) – September 5, 2019
Credit Unions Balance Call Center Fraud Protection with Member Experience
(Credit Union Times) – September 6, 2019
…Credit union leaders describe how to ensure security without sacrificing user experience….
3 Ways to Transform Your CX Strategy with the Voice of the Customer
(Smart Customer Service) – September 9, 2019
…throughout the organization. Ben Smith is vice president and general manager of voice of the customer solutions at Verint Systems….
4 Reasons Why Your Contact Center Agents Aren’t Happy
(CCW Digital) – September 10, 2019
…an application they’re already using,” Lisa Elbe, solution consultant at Verint Monet, said during the webinar. 2. There’s no schedule…
(Managed IT Magazine) – September 11, 2019
…to integrate Teams with contact centre solutions; with ASC, NICE and Verint to add call and meeting recording to Teams; and with retail IT…
Verint, the Customer Engagement Company, to Host Multiple Events in September
(MarTech Advisor) – September 11, 2019
…leaders in Canada. Verint’s Mike Biros, vice president, local government, will present a Verint overview on Sept. 17 at 9:05 a.m. CT, as…
Banks and credit unions trust Verint to reduce fraud and enhance security operations
(Help Net Security) – September 11, 2019
….” Technology advancements Verint continues to further its commitment in the banking market with the addition of Verint Video Investigator…
Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation
(Contact Center Solutions Community – TMCnet) – September 12, 2019
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
Why Banks Are Turning to Verint to Reduce Fraud, Enhance Security Operations
(Security Sales & Integration) – September 13, 2019
…insights is securely stored.” Verint continues to further its commitment in banking market with the addition of Verint Video Investigator, a…
U.S. Army using Verint Virtual Assistant to Boost Recruiting
(LongIsland.com) – September 16, 2019
…Melville-based Verint Systems has won an award for the artificial intelligence software it provides for the United States Army’s online…
The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
(Contact Center Solutions Community – TMCnet) – September 16, 2019
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
National Autistic Society Selects Verint Community Solution
(TMCnet.com) – September 16, 2019
…members to exchange experiences and stories with autism. “We chose Verint because we wanted to replace our aging forum software with a…
GSX 2019 Review: Emphasising integration, focusing on customer outcomes
(SourceSecurity.com) – September 17, 2019
…. Specifically, he is sold on Verint: “When you have a problem, this company listens,” he told attendees at a Verint gathering on the show…
News : Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation
(ContactCenterWorld.com) – September 17, 2019
…#contactcenterworld, @Verint Melville, NY, USA, Sept, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,…
News : The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
(ContactCenterWorld.com) – September 18, 2019
…#contactcenterworld, @Verint Melville, NY, USA, Sept 16, 2019 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company,…
(Call Center Times) – September 19, 2019
(Workforce Management) – September 19, 2019
…Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced that it has achieved a perfect 5.0 customer satisfaction score in each of 23 categories regarding vendor, product and product effectiveness satisfaction. The company also was recognized for the most…
Dr. Cynthia Telles Reflects on the Growing Importance of Digitally-Enabled Care and Information
(myMotherLode.com – FinancialContent) – September 20, 2019
…/ September 20, 2019 / Earlier this month, software company Verint announced that Kaiser Permanente achieved the highest web satisfaction…
Army to Deploy Female Chatbot to Help Recruit Women
(WSJ Pro Artificial Intelligence) – September 27, 2019
No Jitter Roll: Five for Friday
(No Jitter) – August 29, 2019
…spaces up to 30 ft. x 30 ft. City of Barrie Integrates Verint Automated Customer Service Keeping with customer wins, the city of Barrie, a…
City of Barrie Elevates Citizen Engagement with Verint Solutions
(TMCnet.com) – August 28, 2019
…City of Barrie Elevates Citizen Engagement with Verint Solutions…
Leading Self-Service Customer Support Trends in 2019
(Smart Customer Service) – August 28, 2019
…! How Self-Service Customer Support Is Leading the Way With IVAs (Verint) IS YOUR SELF-SERVICE SMART ENOUGH FOR TODAY’S CUSTOMER? (TTEC)…
(Acrofan [ENG]) – August 27, 2019
…Media Contact Sian Sparkes Verint Systems Inc. sian.sparkes@verint.com Media Relations Amy Curry Verint Systems Inc. amy.curry@verint.com…
Workforce Optimization, Looking Ahead
(NoJitter.com) – August 26, 2019
…Witness Systems, then a quality management vendor and now part of Verint, can be credited for coining the term. It made the first consolidation move by buying workforce management vendor Blue Pumpkin and combining the two applications. One year later, NICE purchased IEX, another WFM player, as well…
(Yahoo.com) – August 26, 2019
…Verint (NASDAQ:VRNT) calls itself “The Customer Engagement Company.” It uses AI to help its customers automate certain aspects of their businesses through the use of intelligent virtual assistants (IVA) that can leverage machine learning to understand better the conversations that take place with…
10 Companies Using Artificial Intelligence Tech to Grow
(Wiredfocus) – August 26, 2019
…Verint (NASDAQ:VRNT) calls itself “The Customer Engagement Company.” It uses AI to help its customers automate certain aspects of their businesses through the use of intelligent virtual assistants (IVA) that can leverage machine learning to understand better the conversations that take place with…
Why you need customer advocates – and how to make advocacy work
(Customer Experience Insight) – August 26, 2019
…storytelling,” says Nancy Porte, Vice President of Global Customer Experience for Verint. “Some … customers are doing their jobs day-to-day…
Can Your Organization Avoid AI Failures?
(Dataversity) – August 21, 2019
…moves forward. With a proprietary AI system and services like those offered by Verint, that information is the keystone for tracking end-to-…
Retail Reality: Succeeding in the Always-On Customer Engagement Realm
(Total Retail) – August 20, 2019
…global marketing and executive sponsor of the customer experience program for Verint. The company helps organizations simplify and modernize…
Satisfied consumers rate Kaiser as top health payer website
(Digital Commerce 360) – August 19, 2019
…. “Consumers embrace low risk and high reward monitoring apps,” Verint says. To save money over more expensive emergency room visits and…
Bullish on its AI Blueprint, Verint takes predictive conversational analysis-based CX to a new high
(Voice&Data) – August 18, 2019
…saving money and time. Comprehending contextual information, the Verint Intelligent Virtual Assistant provides personalized answers based on…
How to Handle Customer Experience During a Merger or Acquisition
(Content Management Software) – August 15, 2019
…By Phil Britt | Aug 15, 2019 CHANNEL: Customer Experience Deloitte predicts the number of mergers and acquisitions will grow in 2019 . And any time a business goes through a merger or acquisition, the impacts can be felt in a number of ways, not least of which is the customer experience…
How 10 top health insurers ranked on website satisfaction
(Becker’s Hospital Review) – August 15, 2019
…software company Verint. For the survey, Verint surveyed 11,519 respondents in June, with at least 250 responses for each website. Verint…
Verint Honored for Workforce Optimization Solution of the Year
(TMCnet.com) – August 15, 2019
…excellence in the contact center and customer service arenas. Verint specializes in Actionable Intelligence solutions designed to promote…
Geico, Humana and Kaiser Permanente Have The Best Health Insurance Sites: Study
(MediaPost) – August 14, 2019
…— are Geico, Humana and Kaiser, according to the Verint Digital Experience Index, a study by Verint Systems Inc. Next are Molina Healthcare,…
Kaiser Permanente, Molina Healthcare, and Humana take top spots for digital experience
(Fierce Healthcare) – August 14, 2019
…Net Promoter Scores, according to a survey of 11,500 consumers conducted by Verint Systems Inc. Blue Cross Blue Shield of Michigan took the…
(AP (Hosted)) – August 14, 2019
…Relations Amy Curry Verint Systems Inc. amy.curry@verint.comInvestor Relations Alan Roden Verint Systems Inc. alan.roden@verint.com…
The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions
(BC Strategies) – August 13, 2019
…includes over 60 participants. Historical leaders, CallMiner, Nice, and Verint are now facing competition from a slew of new entrants such…
Artificial Intelligence (AI) Stats News: AI Augmentation To Create $2.9 Trillion Of Business Value
(Forbes) – August 12, 2019
…automation technology will help to reduce their workload and stress. [Verint online survey of 34,068 consumers in Australia, Brazil, Canada,…
Dynamics 365 Customer Service Insights Supports 39 New Languages
(Smart Customer Service) – August 10, 2019
…Teams. Posted July 16, 2019 Verint Strengthens Integration with Microsoft Teams Verint’s Financial Compliance portfolio integrated with…
71% dos consumidores são mais fiéis a marcas que facilitam o engajamento
(Consumidor Moderno) – August 9, 2019
…e a Verint está assumindo um papel de liderança com análise de voz e texto nessa área”, afirma. A relação com o digital A pesquisa da Verint…
Putting Customers on the Podium: 3 Tips for Successful Customer Advocacy Programs
(CustomerThink) – August 9, 2019
…One of the essential CX truths is that customers like to hear from other customers. At the B2B technology company for which I work, it means more than throwing a cocktail party and having a few other networking events at the annual user conference. In fact, at our most recent user conference…
Customer Experience: Five Pillars To Reach A Sustainable Competitive Advantage
(Forbes) – August 7, 2019
…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement…
Preparing to Improve the Customer Experience
(TMCnet.com) – August 6, 2019
…, journeys change, and new players enter the market,” wrote Ryan Hollenbeck SVP at Verint (News – Alert), in a recent article for Forbes. “…
Note for companies: Customers don’t mind sharing personal data in exchange for these two offers
(TELECOM LIVE) – August 6, 2019
…tools to assess their buying patterns. A survey conducted by Verint Systems across 18 countries and 34,000 consumers highlighted how an ‘…
(myMotherLode.com – FinancialContent) – August 5, 2019
…gain expertise on maximizing Verint technology. To learn more about Verint’s global events, click here. About Verint Systems Inc. Verint® (…
Indian customers against use of technology to track buying patterns: Verint survey
(Technology Today – EIN News) – August 5, 2019
…tools to assess their buying patterns. A survey conducted by Verint Systems across 18 countries and 34,000 consumers highlighted how an ‘…
Verint Empowers Businesses with Microsoft Recording
(UC Today – Unified Communications Today) – August 2, 2019
…and channels at Verint, John Bourne , the two companies have over 270 joint compliance customers across 40 countries. Today, Verint is…
How Technology is Paving the Path to Workplace Wellness
(Contact Center Pipeline) – August 1, 2019
…workplace, as well as reduced stress. The global study was conducted by Verint Systems in partnership with Opinium Research, LLC. Sure, it…
Automation And AI Actually Relieve Workplace Stress, And Customers Will Notice
(Forbes) – July 29, 2019
…from a survey of 34,000 workers in 18 countries worldwide, sponsored by Verint, which finds technology may help more than it hurts when it…
(CustomerThink) – July 18, 2019
…terms of how it can be reduced. For instance a new study from Verint shows that two thirds of people believe that technology and automation…
Het hart veroveren van de emotie-gedreven consument – deel 3
(Customer Talk) – July 16, 2019
…for Digital and Human Customer Service?’ van IT-dienstverlener Verint Systems. 3. Klantvriendelijkheid leidt tot herhaalaankopen De klant…
Verint Offers Unified VoC to Help Solve Growing Interaction Challenge
(DestinationCRM.com) – July 15, 2019
…100 cloud partners to its customers. Verint used the conference to unveil its most recent release, Verint Unified VoC, a customer feedback…
(Doit) – July 12, 2019
…35%。为确保整个劳动力团队达到最佳绩效，企业需要为劳动力队伍搭配恰当比例并创造员工协同参与、相互融合的文化氛围。” Verint北亚及韩国区副总裁马帝（Matty Kaffeman）表示：“消费者对企业‘Always-on’服务的期望不断提高，对全球客户交互行业来说，既是挑战…
Indian customers vote in favor of being serviced by a chatbot for their queries: Verint
(Data Quest) – July 11, 2019
…results of a large-scale study of more than 2000 Indian consumers Verint Systems Inc., The Customer Engagement Company, highlights that the…
Brands see uses stick on for shorter durations
(The Times Of India) – July 10, 2019
…reducing loyalty to brands, says data procured from customer engagement platform Verint. Most consumers are not seen to stick to a said…
Indians are loyal to brands that have digital engagement, study says
(The Times Of India) – July 9, 2019
…conducted among 34,000 consumers across 18 countries by customer engagement platform Verint shows that 70% of Indian consumers are loyal to…
Indians more loyal to brands that use e-mails, apps, chatbots, AI; here’s what they don’t like
(Yahoo! India Finance) – July 9, 2019
…of the customer service, Indian customers lead their global counterparts. Verint Systems, a customer engagement company, said in its 2019…
(Workforce Management) – June 27, 2019
…world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to…
Verint Engages by Honoring Customers and Partners
(TMCnet.com) – June 21, 2019
…the best in intelligent, omnichannel solutions. At the recently concluded Verint (News – Alert) Engage 2019 Global Customer Conference in…
Study Finds Most Consumers Will Drop A Brand Over Poor Customer Experience
(PPAI Media) – June 18, 2019
…senior vice president of global marketing and executive sponsor of the Verint Customer Experience Program. “The customer experience gauntlet…
The Forrester Wave™: Customer Service Solutions, Q2 2019
(Forrester.com) – June 18, 2019
…, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zendesk — and researched, analyzed, and scored them….
NEOVANTAS participa en Engage on the Road 2019
(Economiadehoy.es) – June 18, 2019
…estado presente en el Engage on the Road 2019, principal evento organizado por VERINT en España, en el que se han analizado las soluciones y…
3 Reasons Why Brands Still Need Voice In Their Customer Relations
(Call Centre Helper) – June 17, 2019
…of the customer service process. 2. Explaining a Situation The above Verint figure shows, interestingly, that the means of contact which…
Meeting Rising Expectations for Customer Experience
(UC Today – Unified Communications Today) – June 16, 2019
…least 3 years. This is a reduction of 39% since 2015. According to Verint, as the lives of today’s consumers become more connected, and we…
Consumers Want Service And Technology For Engaging With Brands, Study Finds
(MediaPost) – June 13, 2019
…and 72% find their jobs fulfilling. But only 21% say their base level of stress is low. Verint surveyed 34,000 consumers from 18 countries….
Banco Macro, premiado por la tecnología que usa para mejorar la atención de sus clientes
(iProfesional) – June 13, 2019
…fue entregado en la Convención Anual de Customer Experience, denominada “VERINT ENGAGE 2019″ que este año se realizó en la ciudad de Orlando…
Banco Macro, premiado por la implementación de soluciones tecnológicas
(Ambito.com) – June 13, 2019
…fue entregado en la Convención Anual de Customer Experience, denominada “VERINT ENGAGE 2019” que este año se realizó en la ciudad de Orlando…
Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
(MarTech Series) – June 13, 2019
…in popularity as an engagement tool, increasing 57% from a similar Verint study from 2018. The research also finds that human engagement is…
Verint Launches New Voice of the Customer Cloud Solution
(UC Today – Unified Communications Today) – June 12, 2019
…, Verint Systems has unveiled its new solution to provide a comprehensive, enterprise-wide view of the voice of the customer. Dubbed Verint…
What Security Technologies Are Impacting The Retail Market
(Security Informed) – June 12, 2019
…mobility and devices that drive mobility are some of most interesting new technology trends impacting the retail and banking markets today…
How organizations are coping with today’s cyber-physical security threats
(Security Informed) – June 11, 2019
… this interview at Verint’s recent Engage 19 event in Orlando, SecurityInfoWatch.com Editor-in-Chief Joel Griffin (far right) sat down with…
Verint发布客户之声云解决方案 数字化创新与语音技术的融合
(电子工程世界) – June 10, 2019
…收集并分析客户反馈，从而做出更加明智的业务决策。Verint重新定义了客户体验在市场中的角色。” Verint不久前在美国奥兰多举行了Engage19全球客户与合作伙伴大会，该解决方案就是在本次大会上发布的。 * Verint统一化VoC解决方案计划于2019年8月全面上市。…
Citizens Energy Group on Championing Clean Energy as a Social Cause
(CCW Digital) – June 10, 2019
…],” Curtis Popp, VP of customer operations, told CCW Digital at Verint Engage 2019 in Orlando, Florida. While most people are receptive to…
Verint Improves Data Security for Financial Brand
(UC Today) – June 10, 2019
…the continued collaboration with Verint allows VyStar to enhance and upgrade their security strategies when protecting member information in the VyStar contact centre…
Banking Technology June 2019 issue out now
(Banking Technology) – June 9, 2019
…founder of security firm Rift Recon, who shared fascinating facts at the recent Verint Engage user conference. For instance, since 2014, an…
Top fintech stories this week – 7 June 2019 – FinTech Futures
(Satoshi Nakamoto Blog) – June 8, 2019
…’ top five fintech stories of the week – all in one place! Verint Engage 2019: AI, security and genius hacker stories Verint’s products…
Top fintech stories this week – 7 June 2019
(Banking Technology) – June 7, 2019
…& Funding, Open banking, Payments, Regulation FCA, PayPal, Tink, Verint, WorldRemit BankingTech, FinTech, PayTech News Denmark, Europe, UK…
How can Hong Kong be APAC’s digital leader?
(Hongkong Business) – June 7, 2019
…adjusting rapidly to a digital future. Additional research conducted by Verint and Opinium Research LLC, drawing on interviews with more…
Atento y Verifica presentan sus casos de éxito en «Engage on the road»
(Relacioncliente.es) – June 6, 2019
…serán dos de las compañías que el próximo 13 de junio, en el evento de Verint en Madrid (Engage on the road), presentarán sus casos de exito…
India trumps Singapore in adopting technology at the workplace
(Hindustan Times ePaper (Chandigarh)) – June 6, 2019
…ahead of Singapore at 69 per cent. Both are ahead of the global average. Verint‘s survey also found that 72 per cent of Indian workers are…
Is Greater Awareness Helping To Increase Cybersecurity?
(Security Informed) – June 6, 2019
…cybersecurity has become the ultimate buzzword in the physical security market. And it also represents one of the industry’s most intractable challenges…
Customer and Employee Engagement in a 24/7, Always-On Era
(CCW Digital) – June 5, 2019
…” Tom Hind, VP of global contact center management at Mastercard said at Verint Engage 2019 in Orlando, Florida. Digitize where possible but…
News : Contexta360 Enters a Strategic Relationship with Dutch Telco, KPN
(ContactCenterWorld.com) – June 4, 2019
…portfolio and enable customers using Genesys, Avaya, Mitel, NICE, Verint to add significant capabilities without the need to replace any of…
Motivational Speaker Dan Heath on Why “Great Experiences Hinge on Peak Moments”
(CCW Digital) – June 4, 2019
…tea and hop over the side and get on with your day,” Heath joked at Verint Engage 2019 in Orlando, Florida, showing the audience a series of…
Verint Engage 2019: AI, security and genius hacker stories
(FinTech Futures) – June 4, 2019
……
Verint Engage 2019: AI, security and genius hacker stories
(Banking Technology) – June 3, 2019
……
How Gannett/USA Today uses voice of the customer to achieve key business outcomes
(CCW Digital) – June 3, 2019
……
Verint Doubles Down on “Engagement” Strategy, Pushes VoC Unification
(CustomerThink) – May 31, 2019
……
Holland America Line on Embracing Emerging Tech While Delivering a Human Touch
(CCW Digital) – May 31, 2019
……
VyStar Credit Union improves security and customer experience
(Knowledge Management World) – May 31, 2019
…fraud detection with Verint will help our fraud department achieve incredible time savings over previous manual methods. These new Verint…
It’s all about the Benjamins when it comes to the C-suite
(SecurityInfoWatch.com) – May 29, 2019
……
Verint unveils new voice of the customer cloud solution
(Knowledge Management World) – May 29, 2019
……
Decibel Launches Special Program to Support Appsee Customers
(MarTech Series) – May 29, 2019
…retention rate year-over-year. Marketing Technology News: Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that…
India Surpasses Singapore In Adoption Of Technology At Workplace
(Analytics India Magazine) – May 29, 2019
…country digitally. However, a recent customer experience study by Verint and Opinium Research LLC which covered the adoption of technology…
Here’s How Dell Used Live Chat to Optimize E-Commerce for B2B
(CCW Digital) – May 28, 2019
……
Verint : India Beats Singapore at Adoption of Technology at the Workplace
(Market Screener) – May 27, 2019
…countries included in the study. (See illustration for details.) Verint‘s study was aimed at looking at consumer customer experience,…
India Beats Singapore at Adoption of Technology at the Workplace
(NewKerala.com) – May 27, 2019
…adoption of technology in the workplace released just last week by Verint and Opinium Research LLC, workers in India consistently outranked…
The Voice Data Gap and How to Close It
(SpeechTechMag.com) – May 27, 2019
…president of Next IT Corporation and the current head of product strategy at Verint Intelligent Self-Service, says that before you can make…
International ‘Techno-Savvy’ Indians are way ahead in adoption of technology than the world!
(DailyHunt English) – May 27, 2019
…the UK (all at 61%) reported the lowest levels of automation. Verint‘s study was aimed at looking at consumer customer experience,…
Don’t Ignore Your Digital Service Funnel!
(Call Centre Helper) – May 24, 2019
…, partnering with leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed…
Today’s Generation Is Living Longer – How Does It Affect the Customer Journey?
(CCW Digital) – May 24, 2019
…are living longer than ever,” Nataki Edwards, SVP of digital at AARP, said at Verint Engage 2019 in Orlando, Florida. “In fact, a 10-year-…
Australians prefer human connection over emerging technologies
(Business News Australia) – May 23, 2019
…of the Australian aspect of the workforce. Despite this, Verint Systems’ vice president Michael Stelzer says Australians should succumb to…
Hong Kong lags behind India and Singapore in workplace automation
(Hongkong Business) – May 23, 2019
…than half unwilling to automate aspects of their operations, a study by Verint and Opinium Research LLC found. This places Hong Kong behind…
Singapore trails behind India in willingness to embrace workplace automation
(Singapore Business Review) – May 23, 2019
…the global average and just behind India at 76%, a study by Verint and Opinium Research LLC found. Respondents also ranked using AI in the…
Technology and Humans Critical to Contact Center Success, Verint Engage Speakers Insist
(Smart Customer Service) – May 23, 2019
……
(Tec HR Series) – May 23, 2019
……
Singaporeans are most digitally advanced, willing to adopt next-gen technology anytime
(International Business Times Singapore) – May 23, 2019
…A new study, released by Verint Systems, has revealed that Singapore, one of the most developed countries in South-East Asia, is actively…
(MarTech Series) – May 23, 2019
…expertise Verint brings to the table,” added Chad Meadows, Chief Operating Officer, VyStar Credit Union. “We embrace a partner like Verint…
News : Verint Voice of Customer Solutions Recognized by Forrester Research, Inc.
(ContactCenterWorld.com) – May 23, 2019
……
Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement
(MarTech Series) – May 23, 2019
……
Verint Unveils New Voice of the Customer Cloud Solution
(SpeechTechMag.com) – May 23, 2019
……
How Surveillance and AI Are Enhancing Bank Security | Seagate Blog
(Seagate Blog) – May 22, 2019
…the latest technologies to deter crime. Technologies from companies like Verint Systems are gaining traction in the banking sector,…
Verint Launches Unified VoC at Its Engage Conference
(Smart Customer Service) – May 22, 2019
……
Workers Ready to Accept AI Says Report
(SpeechTechMag.com) – May 21, 2019
……
Can automation reduce employee stress?
(TechRepublic) – May 21, 2019
……
(CustomerThink) – May 21, 2019
……
Verint Provides Anti-Fraud ID Solution for VyStar Credit Union
(FindBiometrics) – May 21, 2019
…partnership between Verint and VyStar, which dates to 2015 and was last renewed in October of 2018. VyStar currently utilizes several Verint…
ISJ Exclusive: Managing Video in Financial Institutions
(International Security Journal) – May 20, 2019
……
Verint Introduces Visual Tools to Unlock the Power of the Hybrid Workforce
(AIThority) – May 17, 2019
…Next Generation Automation Solutions for the Contact Center and Back Office Verint Systems Inc., The Customer Engagement Company, announced…
$VRNT News Article – VyStar Credit Union Improves
(Investors Hangout) – May 17, 2019
…- VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution https://marketwirenews.com/news…
Chase To Buy InstaMed and other Digital Transactions News briefs from 5/17/19
(Digital Transactions) – May 17, 2019
…increasingly targeting call centers, VyStar Credit Union has contracted with Verint Systems Inc. to tighten security around data held in the…
Verint Strengthens Digital CX Capabilities with AI-powered Anomaly Detection
(Knowledge Management World) – April 30, 2019
…Verint strengthens digital CX capabilities with AI-powered anomaly detection…
Verint Offers Tool For Finding Gaps In The Customer Experience
(MediaPost) – April 29, 2019
…, Verint. Meritt adds: “Millions of customer interactions happen every day, creating more feedback and new ways to gain insights.”
Verint Adds AI-Powered Anomaly Detection
(DestinationCRM.com) – April 29, 2019
…in real time, and connect that data to CX drivers and outcomes. Verint VoC gives companies what they need to automate and operationalize CX….
Speech Technology Magazine’s People’s Choice Awards 2019
(SpeechTechMag.com) – April 29, 2019
…Voice Cobalt Speech and Language Appen Rev.com (Temi) Speech Analytics Verint Systems Voice Sense Cogito Corp
News : Chat and Chatbots Help Spark Cut Customer Service Costs
(ContactCenterWorld.com) – April 26, 2019
…is to make customer journeys more frictionless.” According to Verint its Virtual Assistant uses artificial intelligence and machine learning…
Verint Systems Launches New Customer Engagement Tech
(Loyalty360) – April 26, 2019
…The temptation to adopt the latest technology—to jump on board with the next big thing—can be very intense…
The Path to Proactive and Pragmatic Financial Compliance
(Global Banking and Finance Review) – April 23, 2019
…By Phil Fry, Vice President of Financial Compliance Strategy at Verint. With the need to comply with regulatory mandates such as the Dodd-…
Verint strengthens digital CX capabilities with AI-powered anomaly detection
(Knowledge Management World) – April 20, 2019
…Verint Systems has added anomaly detection to its expanding range of Voice of Customer (VoC) solutions to help companies automate insights and prioritize improvements to customer experience (CX)….
Verint Systems Launches Blueprint for Implementing AI
(Ultimate Pocket.com) – April 19, 2019
…. Tracy Malingo, senior vice president for product strategy at Verint, says Verint is making a concerted effort to reduce the risks…
Publicis Buys Epsilon for $4.4B, Salesforce Debuts New Einstein Services, More News
(CMSWire) – April 19, 2019
…other news from the digital experience space … Verint Launches AI Blueprint Verint Systems announced the launch of AI Blueprint, a…
If Data is the New Oil, We’re About to Bust
(InsideBIGDATA) – April 17, 2019
…Tracy Malingo is Senior VP of Product Strategy of Verint Intelligent Self-Service, a division of Verint, where she provides strategic and…
Verint says Video Investigator will shorten banks’ investigation time by more than 50%
(IFSEC Global) – April 17, 2019
…Designed to resolve and mitigate problems typically facing investigators, Verint Video Investigator simplifies and slashes the time it takes…
Verint launches AI Blueprint to help increase AI’s value to organizations
(Knowledge Management World) – April 17, 2019
…, said Tracy Malingo, SVP of product strategy at Verint, who noted that Verint seeks to help customers effectively automate areas of the…
Making Sense of Customer Experience Data
(Call Centre Helper) – April 15, 2019
…, partnering with leading organizations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed…
Regalix launches Customer Onboarding edition of Digital CMO Digest
(FOX 40 WICZ TV) – April 12, 2019
…of Customer Success and Customer Experience of leading organizations like Salesforce, Verint and ADP, among others. They give their thoughts…
Verint Video Investigator simplifies security for financial sector
(Security World Market) – April 9, 2019
……
Verint Systems announces a new software platform Video Investigator to enhance bank security
(SourceSecurity.com) – April 8, 2019
…Verint Systems Inc., The Customer Engagement Company, announces a new software platform to help banks and credit unions simplify, modernise,…
(Benzinga) – April 8, 2019
…. Through a partnership with Verint® Systems Inc., Transition Networks will be demonstrating the DMS as part of an integration with Verint‘s…
Verint Video Investigator Security and Fraud Investigation Software
(Security Info Watch) – April 5, 2019
……
Must-See Booths at ISC West 2019
(SDM Magazine) – April 5, 2019
……
Verint unveils new security and fraud investigation software
(Security Buyer) – April 5, 2019
……
What are the Available CCaaS Options in the Avaya Portfolio?
(UC Today – Unified Communications Today) – April 3, 2019
…for failover, and vice versa. “We have also signed with Verint in January to offer Workforce Engagement Management. The full portfolio of…
Did digital government come through during the shutdown?
(GCN) – April 2, 2019
…Did digital government come through during the shutdown?…
Verint Names Five9 Cloud Partner of the Year
(Salestechstar) – April 2, 2019
…Gartner Reveals Three Immediate Actions for Sales Leaders Following an Acquisition Both Verint and Five9 have been recognized as a Leader in…
(Thomas) – April 2, 2019
……
Using RPA to manage contact infrastructure
(Direct Marketing News – DMN) – April 1, 2019
…CX. Kelly Koelliker is director of content marketing for Verint, The Customer Engagement Company (www.verint.com). 1 Craig Le Clair, et al…
Simplify, Automate and Modernize
(Security Today) – April 1, 2019
…, and ease the complexity of ongoing maintenance.” VyStar selected Verint EdgeVR and Op- Center to manage video surveillance and data…
Transition Networks Partners with Verint to Provide Simplified Management of
(Sogotrade – Barchart.com) – April 1, 2019
…a strategic partnership with Verint® Systems Inc. (Nasdaq:VRNT) to seamlessly integrate its device management software withVerint‘s video…
Verint’s April Events and Speakers Explore How Artificial Intelligence and
(Sogotrade – Barchart.com) – March 29, 2019
…, and actionable learnings. To learn more about Verint‘s global events, click here. About Verint Systems Inc.Verint(R)(Nasdaq:VRNT) is a…
Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction
(Sogotrade – Barchart.com) – March 28, 2019
…announced that it has again been recognized for its leadership in workforce management (WFM)…
Avaya ramps up friends expansion
(Comms Business) – March 27, 2019
…us to customise our products and go after particular verticals. We have worked with Verint for a long time, we position those guys into our…
5 ways to prepare for a new era of Customer Experience
(CustomerThink) – March 26, 2019
…a new primary research study entitled “What Drives CX Success?” (sponsored by Verint). Based on the input of numerous CX leaders and an…
CRM Magazine Names Its 2019 Customer Service Leaders
(PRWeb) – March 26, 2019
…Verint Systems One to Watch: ZOOM International Contact Center Search Winner: Microsoft Leaders: Coveo, Oracle, Salesforce.com, and Verint…
CGS forms partnership with Verint Systems
(Knowledge Management World) – March 26, 2019
…for a complete solution in the compliance and retention space. Verint offers the software solution, while Custodia, another financial…
Verint Unveils Enhanced Compliance for Financial Institutions
(TMCnet.com) – March 26, 2019
…field.” In creating its financial compliance partner program, Verint was able to bring together professional services expertise, business…
CGS Partners with Verint and Custodia for Customer Care
(DestinationCRM.com) – March 26, 2019
…the commercial banking, financial services, and insurance industries,” said Verint‘s John Bourne, senior vice president of global channels…
CGS Partners with Verint to Enhance Financial Institutions’ Existing Compliance Infrastructure
(The News Reports) – March 25, 2019
…CGS Partners with Verint to Enhance Financial Institutions’ Existing Compliance Infrastructure…
Q&A: Actionable intelligence helps orgs maximize customer engagement
(SiliconANGLE) – March 25, 2019
…Connect event. “The thing that makes us different is we’re completely agnostic to the infrastructure that we sit on top of,” said John Bourne (pictured), senior vice president of global channels and alliances at Verint…
Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come
(CustomerThink) – March 22, 2019
…prominent role in customer acquisition and retention. According to a Verint study on customer centricity, lower prices played an influential…
The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
(Call Accounting) – March 21, 2019
…The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls….
The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
(TMCnet.com) – March 21, 2019
…and machine learning is not a magic bullet. Many organizations have been lured down the AI rabbit hole via a one-size-fits-all approach….
(Knowledge Management World) – March 21, 2019
…service that neither humans or robots could achieve on their own. Verint 1-800-4VERINT www.verint.com/engagementwww.verintblog.com…
How the Insights Revolution will Help Deliver Exceptional Experiences
(CMO) – March 20, 2019
…Think cloud computing was disruptive? That will pale in comparison to what’s coming next: the insights revolution….
The Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
(Tec HR Series) – March 19, 2019
…make that effort worthwhile. HR Technology Interview: Jumpstart 2019: TecHR Interview with Tracy Malingo, SVP of Product Strategy at Verint…
Can VoC Data Easily Integrate With Customer Data Platforms?
(CMS Wire) – March 15, 2019
…picture, according to Tim Whiting, vice president of marketing at Verint, which provides tools for customer engagement management. Whiting…
KMWorld 100 Companies That Matter in Knowledge Management 2019
(Good To SEO) – March 11, 2019
…. To Learn more, read Elan Moriah, President, Customer Engagement Solutions’ Verint®View From the Top. Wrike—Wrike provides a SaaS-based…
(SpeechTechMag.com) – March 6, 2019
…Carmit DiAndrea, vice president, portfolio marketing strategy for Verint discussed four separate case studies in which an organization…
RSPB Migrates to New Cloud Community
(TMCnet.com) – February 28, 2019
…full management over customer data, and GDPR related processes. Verint Community, integrated with Verint’s Knowledge Management, assists…
RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform
(Benzinga) – February 28, 2019
…to store customer information within the system itself. Verint Community, integrated with Verint‘s Knowledge Management, assists community…
Verint Recognized for Excellence in Workforce Engagement Management
(TMCnet.com) – February 22, 2019
…compliance intelligence. The combination of these capabilities have allowed Verint to become recognized for excellence in the industries it…
Alpharetta gives tentative nod to continued support for Tech Alpharetta
(NorthFulton.com) – February 19, 2019
…city contributed $125,000. Ryan Hollenbeck, senior vice president with Verint Systems, said Tech Alpharetta is helping create a local tech…
Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant
(MarTech Series) – February 17, 2019
…Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and…
Digital Transformation Delivers Enhanced Customer Service
(TMCnet.com) – February 14, 2019
…In creating a comprehensive Voice of the Customer (VoC) portfolio, Verint is positioned to prosper. Some 72 percent of those surveyed noted,…
Selecting the right platform for IT automation
(McKinsey & Company) – February 14, 2019
…functionality, and analysis of user intent. These platforms, such as Verint/Next IT’s Alme Suite and IBM’s Watson Assistant usually feature…
Verint acquisition of ForeSee gives VOC software an upgrade
(SearchCRM – TechTarget) – February 11, 2019
…acquisition attractive to Verint. “Digital is becoming the obvious priority,” said Ryan Hollenbeck, chief marketing officer atVerint,…
Jumpstart 2019: TecHR Interview with Tracy Malingo, SVP of Product Strategy at Verint
(Tec HR Series) – February 7, 2019
…. Tracy Malingo is Senior VP of Product Strategy of Verint Intelligent Self-Service, a division of Verint, where she provides strategic and…
Trending in 2019: Financial Compliance Risk Reduction
(Bank News) – February 01, 2019; pg. 23
…Since the financial crisis in 2008, financial compliance has undergone a significant shift…
(Contact Center Pipeline) – February 1, 2019
…The company implemented an intelligent virtual assistant (IVA) solution that uses a blend of AI and machine learning technology with natural language understanding….
Amp Up Your Self-Service Online Community with Knowledge Management
(Smart Customer Service) – January 28, 2019
…president and general manager of Telligent, a Verint company, where his focus is helping Verint clients use communities to improve customer…
Avaya and Verint Extend Workforce Engagement Management for Cloud
(SpeechTechMag.com) – January 24, 2019
…cloud services supporting public, private, or hybrid deployment models. Verint and Avaya, strategic partners for nearly 15 years, currently…
Avaya Engages Its Customers With Intelligence Xperiences
(EnterpriseNetworkingPlanet) – January 23, 2019
…businesses,” John Bourne, Senior Vice President, Global Channels and Alliances at Verint stated. Sean Michael Kerner is a senior editor at…
Avaya Strengthens Cloud Portfolio
(No Jitter) – January 23, 2019
…available for deployment in private, public, or hybrid clouds. Avaya and Verint, which have been partners for about 15 years, offer voice or…
News : Avaya and Verint Extend Workforce Engagement Management for Cloud
(ContactCenterWorld.com) – January 23, 2019
…#contactcenterworld, @Avaya, @Verint Austin, TX & Melville, NY, USA, — Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., a…
RPA’s role from back office servers to front office service delivery – TechHQ
(Techhq.com) – January 22, 2019
…NICE from its competition; you can read more about NICE here. VERINT Verint’s cloud-based RPA software that replaces the need for manual…
(AIThority) – January 22, 2019
…A.I. Connect ecosystem. The company’s integration partners include Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and…
Avaya builds out cloud strategy with new private cloud delivery model
(ChannelBuzz.ca) – January 22, 2019
…Avaya IX Mobility [the rebranded Avaya Mobile Experience], with Verint around Workforce Engagement Management for the Cloud, and with Slack,…
Avaya launches a Virtual Assistant for Slack
(UC Today – Unified Communications Today) – January 22, 2019
…partners on show at Avaya Engage this year included Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and new partners…
A Modern Approach to Customer Service for the Telecom Industry
(CIO Applications) – January 18, 2019
…of worst customer service experience list. According to a report by Verint, an analytics software company, 64 percent of telecom customers…
Avaya Expands AI Connect Ecosystem
(Smart Customer Service) – January 17, 2019
…Avaya Expands AI Connect Ecosystem…
(AIThority) – January 16, 2019
…to our annual customer awards,” says Nick Nonini, managing director EMEA at Verint. “Once again, we are inspired by this impressive group of…
(Knowledge Management World) – January 14, 2019
…and expand the application of knowledge management. In December 2018, Verint also signed a definitive agreement to acquire ForeSee, a cloud…
2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First
(Business 2 Community) – January 11, 2019
…going public, Qualtrics being acquired by SAP for $8 billion, and Verint adding Foresee to its VoC (Voice of the Customer) portfolio,…
Verint Named Contact Center Leader
(TMCnet.com) – January 8, 2019
…in real-time speech analytics make Verint a pioneer in the provision of customer engagement solutions. “Verint has automated CX operations…
What Caused The Most Disruption In 2018 In The Physical Security Space?
(Security Informed) – January 8, 2019
…an ongoing trend that will last through 2019 and beyond. Alex Johnson Verint Systems The continued focus on the connected world, driven by…
News : Verint Named the Contact Center Applications Market Leader by Frost & Sullivan
(ContactCenterWorld.com) – January 7, 2019
…#contactcenterworld, @Verint, @Frost_Sullivan Sao Paulo, Brazil & Melville, NY, USA, Jan, 2019 — Verint Systems Inc. (Nasdaq: VRNT), a…
Israel’s Verint Systems makes 2 buyouts in December 2018
(Israel21c) – January 1, 2019
…Israel’s Verint Systems makes 2 buyouts in December 2018…
Verint Process Assistant Provides Agents with Personal Trainer Experience
(TMCnet.com) – December 31, 2018
…customer service solutions like Verint (News – Alert) Process Assistant to improve agent and customer experiences. Verint Process Assistant…
Jumpstart 2019: Interview With Tracy Malingo, SVP of Product Strategy at Verint
(AIThority) – December 28, 2018
…of Product Strategy Verint Jumpstart 2019 Tell us about your journey into intelligent tech industry. What galvanized you to join Verint?…
Verint buys cloud voice co ForeSee
(Globes) – December 27, 2018
…engagement analytics company Verint Systems Inc. (Nasdaq: VRNT) has announced the signing of a definitive agreement to acquire ForeSee, an…
Want to Supercharge Customer Engagement in Branches? Look to Your Contact Center
(CUNA Councils) – December 26, 2018
…a smart call. Mary Lou Joseph is director of content marketing with Verint Systems. Reprinted by permission from BAI Banking Strategies, a…
(Mobi Health News) – December 21, 2018
…In November Belgian biopharma company UCB called on customer engagement company Verint Systems to create an app for patients with Parkinson’…
News : Verint to Acquire ForeSee
(ContactCenterWorld.com) – December 21, 2018
…of a definitive agreement to acquire ForeSee(R), a cloud voice of the customer (VoC) vendor. The Verint–ForeSee combination will create an…
Thanks to AI and RPA, the WFO Market Surges
(DestinationCRM.com) – December 20, 2018
…Thanks to AI and RPA, the WFO Market Surges…
(B2B News Network) – December 20, 2018
…channels, according to its CMO. Melville, NY-based Verint announced its decision to acquire Foresee, based in Ann Arbor, Mich, on Monday….
Verint’s Foresee Acquisition to Strengthen VoC Portfolio
(Yahoo Finance UK) – December 19, 2018
….5 million in the last reported quarter. What Awaits Verint in 2019? Notably, Verint has beaten the Zacks Consensus Estimate for earnings…
Verint’s Foresee Acquisition to Strengthen VoC Portfolio
(Zacks Investment Research) – December 19, 2018
…is reflected by its recent announcement to acquire cloud voice of the customer (VoC) vendor, Foresee. The latest acquisition is expected to…
Acquisition season continues in the CFM and VoC space
(Goforrester) – December 19, 2018
…Will ForeSee better enable Verint customers to get to a holistic view of the customer? And will it help fill some of the Verint product gaps…
Verint to Acquire Cloud VOC Vendor ForeSee
(MarTech Advisor) – December 19, 2018
…Verint to Acquire Cloud VOC Vendor ForeSee…
(EcontentMag.com) – December 19, 2018
…, a cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud…
(DestinationCRM.com) – December 17, 2018
…Verint Systems today announced plans to acquire ForeSee, a cloud voice of the customer (VoC) vendor serving half of the Fortune 500 and 90…
(Knowledge Management World) – December 17, 2018
…, said Elan Moriah, president, Customer Engagement Solutions, Verint. For more information, go to www.verint.com and www.foresee.com….
(MrWeb) – December 18, 2018
…, Customer Engagement Solutions, Verint, says the combination of ForeSee’s ‘deep digital domain expertise’ with Verint‘s automation and…
Verint to extend it’s voice of the customer offering with acquisition of ForeSee
(Engage Customer) – December 18, 2018
…Verint is to acquire ForeSee, a leading cloud VoC vendor. The Verint–ForeSee combination will create the market’s most comprehensive…
Verint Vies for VoC Market Leadership with ForeSee Purchase
(TMCnet.com) – December 17, 2018
…Verint Vies for VoC Market Leadership with ForeSee Purchase…
Verint : Ann Arbor’s ForeSee under new ownership
(Market Screener) – December 17, 2018
…impact, according to a news release. “We are excited to join the Verint team and help take the (Voice of Customer) market to the next level…
Ann Arbor’s ForeSee under new ownership
(MLive.com) – December 17, 2018
…months, all of our employees are vital to ForeSee’s history and future with Verint.” ForeSee to lay off 10 percent of Ann Arbor workers In…
Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership
(CustomerThink) – December 17, 2018
…Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership…
How Healthcare Providers Are Looking to Improve Customer Experience
(Content Management Software) – December 14, 2018
…How Healthcare Providers Are Looking to Improve Customer Experience…
AI Beyond 2020 : What Makes the Tech Tick?
(MarTech Series) – December 14, 2018
…amounts of data independently in a data center.” Joe Dumoulin, CTO & Innovation Officer at Verint Intelligent Self-Service thinks, “In a…
Keeping an Eye on Cybersecurity
(Brilliance Security Magazine) – December 14, 2018
…new threats By Matt Tengwall, Vice President and General Manager, Verint Financial organizations across the world face a new risk paradigm…
Sheffield City Council moves its citizen and staff enquiries into the Verint cloud
(Data Economy) – December 14, 2018
…Sheffield City Council moves its citizen and staff enquiries into the Verint cloud…
Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
(Directors’ Club Newswire) – December 13, 2018
…Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions…
Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
(Forward Geek) – December 13, 2018
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
CMO’s top 8 martech stories for the week – 13 December 2018
(CMO Australia) – December 12, 2018
…CMO’s top 8 martech stories for the week – 13 December 2018…
Robots Rejuvenate Communications Systems
(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…
Verint Unveils Automated Verification
(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…
Verint Launches New Automated Verification Features
(Smart Customer Service) – December 6, 2018
…that’s not working.’” Related Articles Verint Enters Customer Engagement Collaboration with Microsoft Verint has joined the Microsoft One…
(SpeechTechMag.com) – December 6, 2018
…is part of the company’s broader set of Workforce Engagement offerings. Verint Automated Verification is a new, advanced robotic process…
(Benzinga) – December 5, 2018
…tools to help deliver exceptional customer experiences, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a global leader in…
Speechmatics Announces Next Generation Language Update
(SpeechTechMag.com) – December 6, 2018
…Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems…
(TMCnet.com) – November 30, 2018
…Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies…
(Benzinga) – November 30, 2018
…without adding headcount. To discover more about Verint‘s global events, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a…
“The Best Yet” – View from the 2018 Customer Engagement Summit Chair, by Martin Hill-Wilson
(Engage Customer) – November 29, 2018
…. It’s the experience that matters and differentiates. Marije Gould from Verint emphasized the importance of people in delivering the right…
UCB launches app for people with Parkinson’s disease
(Home Health Technology News) – November 28, 2018
…with Parkinson’s disease, powered by April, an intelligent virtual assistant from Verint Systems. “At UCB, we keep patients at the heart of…
Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’
(FierceBiotech) – November 20, 2018
…Belgium biopharma UCB has partnered with Verint Systems to launch a new app for Parkinson’s patients that offers support and adherence. The…
Verint Simplifies Financial Compliance in the Trade Market
(UC Today – Unified Communications Today) – November 19, 2018
…Verint Simplifies Financial Compliance in the Trade Market…
UCB Releases Virtual Assistant App For Parkinson’s Patients
(Clinical Informatics News) – November 16, 2018
…app for Parkinson’s disease (PD) patients. The app is powered by Verint Systems’ Intelligent Virtual Assistant (IVA) solution. The app…
UCB and Verint Release Digital Health Assistant App
(Knowledge Management World) – November 16, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric…
UCB launches Parkinson’s disease app with AI voice, chatbot
(Mobi Health News) – November 15, 2018
…Belgian biopharma company UCB has tapped customer engagement company Verint Systems to create an app for patients with Parkinson’s disease….
(SpeechTechMag.com) – November 15, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric app…
Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions
(SpeechTechMag.com) – November 8, 2018
…Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions…
(Directors’ Club Newswire) – November 6, 2018
…Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions…
Pelorus Associates Puts Focus on WFM
(TMCnet.com) – November 2, 2018
…) Systems Market report was released by Pelorus Associates this week, awarding Verint (News – Alert) with the top ranking in overall global…
Verint Named World Leader in Workforce Management Market Report by Pelorus Associates
(Directors’ Club Newswire) – November 2, 2018
…Verint Named World Leader in Workforce Management Market Report by Pelorus Associates…
(ContactCenterWorld.com) – November 1, 2018
…#contactcenterworld, @Verint New Delhi, India, Oct 30, 2018 — New York-based analytics company Verint Systems has come up with a new large-…
Cloud Contact Centers Are More Than Hype
(DestinationCRM.com) – November 1, 2018
…, cloud product strategy manager at customer engagement systems provider Verint Systems, identified another major challenge: shifting IT…
How AI Will Change the Nature of Contact Center Work
(Contact Center Pipeline) – November 1, 2018
… Do you have a plan in place to transform people and process? Read on for insights from Jen Snell, VP Product Marketing, Verint…
Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
(Opus Research) – October 29, 2018
“…Leveraging Verint’s chatbot and Conversational AI technology that understands questions of users in their own words, Alight launched…”
The Path to Proactive and Pragmatic Financial Compliance
(Global Baking & Finance Review) – October 29, 2018
“…Page 44, The Path to Proactive and Pragmatic Financial Compliance by Phil Fry, Verint’s VP of Financial Compliance Strategy…”
The Intersection of Employee Experience and Customer Experience
(CMS Wire) – October 29, 2018
“…happy customers,” said Kelly Koelliker, director of product marketing at Verint. She shared a few examples of how creating engaged employees…”
Verint Tapped among IDC FinTech’s Top 25 Enterprise Financial Technology Providers
(HighBeam Research) – October 27, 2018
“…while managing risk and complying with increasing regulatory requirements,” says Verint‘s Nancy Treaster, senior vice president and general…”
Where Analytics and Machine Learning Meet
(CMS Wire) – October 25, 2018
“…that according to Joe Dumoulin, chief technology and innovation Officer at Verint Intelligent Self-Service, include six different kinds of…”
Verint expands financial compliance partnership programme
(Finextra) – October 25, 2018
“…Source: Verint Systems Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the expansion of its Financial…”
Verint Announces Expanded Compliance Partner Program
(TMCnet.com) – October 25, 2018
“…financial institutions to modernize and automate their compliance processes. Verint has a long history in developing holistic solutions to…”
Verint, Connex expand partnership
(Financial News UK) – October 25, 2018
“…range of Verint solutions, both on premises and in the cloud, to its customers. Partners with Verint since 2014, Connex has offered Verint…”
PM360 2018 Trailblazer Awards Marketing Team of the Year
(PM360) – October 25, 2018
“…Patient Marketing & Digital Health Innovation Novo Nordisk Agency Partners: Verint Systems Inc., HyperPointe Team Members: James Donohue…”
TechBytes with Jen Snell, VP, Product Marketing, Verint
(MarTech Series) – October 24, 2018
“…Tell us about your role at Verint and the team/technology you handle. I am the VP, Product Marketing at Verint Intelligent Self-Service…”
Connected Listening: 3 Tips to Meet the CX Challenges of Omni-Channel Communication
(CustomerThink) – October 20, 2018
“…Nancy Porte is the Vice President of Global Customer Experience for Verint. With a background in operations…”
Why You Should Pay Attention to AI in the Contact Center
(Smart Customer Service) – October 19, 2018
“…Mitel, NICE, RingCentral, Salesforce Service Cloud, Talkdesk, and Verint. Omer Minkara is a vice president and principal analyst at…”
Verint Expands Partnership with Connex
(Smart Customer Service) – October 18, 2018
“…range of Verint solutions, both on premises and in the cloud, to its customers. Partners with Verint since 2014, Connex has offered Verint…”
The value of cross-channel Voice of the Customer
(CustomerThink) – October 12, 2018
“…Verint, The Digital Tipping Point: How do organizations balance the demands for digital and human customer service?; https://www.verint.com/…”
The Symbiotic Relationship Between CX and Loyalty
(CMS Wire) – October 12, 2018
“…points out Nancy Porte, vice president, global customer experience for Verint. “But consumers aren’t easily wooed by discounts and points…”
Breakthrough Technologies in Knowledge Management
(KM World) – October 12, 2018
“…KMWorld recently held a webinar with Kelly Koelliker, director, solutions marketing, Verint, Stephen Pappas, SVP, Panviva, Inc., and E…”
Verint Systems Announces Customer Engagement Platform Enhancements
(Loyalty360) – October 11, 2018
“…Verint Systems, a provider of security and intelligence data mining software, has announced several enhancements to its Community solution…”
Verint Unveils Enhanced Financial Compliance Suite
(TMCnet.com) – October 10, 2018
“…and technology expertise to financial trading.” In selecting the Verint Financial Compliance suite companies can take solace in a robust…”
Verint Revamps Financial Compliance Solutions
(DestinationCRM.com) – October 10, 2018
“…president and general manager of strategic operations at Verint, in a statement. “Verint gives financial traders and related businesses the…”
Speech Analytics: Many Use Cases & Players, A Few Important Tips
(TMCnet.com) – October 8, 2018
“…and Verint are the most significant AI-fueled speech analytics solutions providers today, Forrester said. (Verint (News…”
Verint Enhances Community Solution
(TMCnet.com) – October 5, 2018
“…strategy and to drive search engine optimization.” With these enhancements, Verint now offers more robust reporting. As a result, users…”
Verint Updates Community Solution
(DestinationCRM.com) – October 5, 2018
“…Verint Systems has enhanced its Community solution, which is part of its automated Intelligent Self-Service portfolio, which includes web…”
Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training
(SpeechTechMag.com) – October 3, 2018
“…a way to solve that problem. Vendor of Choice: Verint Systems Verint understands the imprtance of data and focuses on helping deliver…”
The 2018 PM360 Trailblazer Awards Winners
(PM360) September 13,2018
2018 Rising Stars: Jen Snell
(Spokane Journal of Business) September 13,2018
Verint Vying for Workforce Optimization Leadership
(TMCnet.com) September 11,2018
Keeping contact centre employees engaged
(Direct Marketing News – DMN) September 10,2018
Trend-Setting Product of 2018: Verint Systems Inc.: Automated Verification
(Knowledge Management World) September 10,2018
Key Considerations in AI Vendor Selection, Deployment
(TechRistic.com) September 5,2018
Global Retailer Realizes Results with Verint WFM
(TMCnet.com) September 4,2018
Share Your Data the Way Kids Share Their Toys
(Business 2 Community) July 27,2018
Do it yourself: the rise of Intelligent Self-Service
(The Drum) July 27,2018
GDPR won’t kill marketing – it will save it
(Marketing Industry News) July 23,2018
ISI Telemanagement Wins Compliance Partner Award
(TMCnet.com) July 22,2018
Verint Named Among Top 10 Public Safety Solution Providers and as Most Innovative Security Product of the Year
(WMBF News) July 19,2018
Customer Contact Week Celebrates CX Success
(uctoday) June 20,2018
Verint’s new strategy focused on automation, AI and self-service
(451 Research) June 7,2018
Self-Service and Assisted Service: Putting It All Together
(SpeechTechMag.com) June 4,2018
Verint’s Solutions Empower Agents And Customers
(Forrester Blogs) May 25,2018
Three Ways to Ensure Your CX Initiatives Drive Desired Business Outcomes
(Business 2 Community) May 22,2018
Verint Engage 2018 Takeaways
(Aberdeen Essentials) May 22,2018
Insights From the 2018 Verint Global Customer Conference
(Security Sales & Integration) May 15,2018
Global Research Commissioned by Verint Shows Consumers Becoming More Comfortable with Automation in Work Environments
(Directors’ Club Newswire) May 14,2018
Intelligent Self-Service: Three Ways to Grow Consumer Comfort with Automated, Robotics-Driven Interactions
(CustomerThink) May 12,2018
Sewerage & Water Board bears down on billing complaints
(NOLA.com) May 8,2018
Powering Your Organization with Flexible, Smart Collaboration
(Knowledge Management World) April 26,2018
How the contact centre became ground zero for AI in the enterprise How the contact centre became ground zero for AI in the enterprise
(Information Age) April 16,2018
Verint Adds New Intelligence Capabilities to Help Organizations Anticipate, Identify and Mitigate Risk
(Knowledge Management World) April 12,2018
Verint Enhances Situational Awareness Platform and Enterprise Video Management Solutions
(Mobile ID World) April 3,2018
The Bionic Agent and Big Business: Why the Robots Aren’t Taking Over Just Yet
(The Canadian Business Journal) April 2,2018
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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