AiThority – Sep 30, 2021
The Customer Engagement Company announced its schedule of October events where thought leaders will discuss digital-first engagement strategies and how to leverage artificial intelligence (AI), automa…
Healthcare Finance – Sep 27, 2021
United HealthCare, Humana top healthcare satisfaction rankings
Reports from research firm Forrester and analytics firm Verint Systems released studies ranking the nation’s top insurance payers based on customer satisfaction. The Forrester report ranked Humana in …
BenefitsPRO – Sep 23, 2021
Member satisfaction: How do health insurers stack up?
Perceived value has the most important impact on satisfaction for the vast majority of the top 25 U.S. companies evaluated. (Image: Shutterstock) The top 25 health insurance companies are competing fi…
CX Today – Sep 22, 2021
Verint Research Reveals Top Drivers CSAT Scores
A new report from Verint has revealed top drivers for member satisfaction scores with speed, agility and trust topping the list for an array of demographics. The study came after a group of US healthc…
AiThority – Sep 20, 2021
New Verint Research Shows How US Health Insurance Companies Rank In Member Satisfaction
Amid a tumultuous time for the healthcare industry due to the global COVID-19 pandemic, the top 25 health insurance companies remained in tight competition when it came to member satisfaction, accordi…
Becker’s Hospital Review – Sep 20, 2021
Top payers ranked by customer satisfaction, experience
Listen Forrester and Verint each released independent reports ranking payers by customer satisfaction and experience. The Forrester report follows a survey of 85,000 people with answers across 17 insu…
MarTech Series – Sep 20, 2021
New Verint Research Shows How U.S. Health Insurance Companies Rank in Member Satisfaction
United HealthCare, Humana and Kaiser Foundation Health Plan Earn Top Three Satisfaction Rankings in the 2021 Report Amid a tumultuous time for the healthcare industry due to the global COVID-19 pandem…
InsuranceNewsNet – Sep 20, 2021
Verint Survey Ranks U.S. Health Insurers In Member Satisfaction
Amid a tumultuous time for the healthcare industry due to the global COVID-19 pandemic, the top 25 health insurance companies remained in tight competition when it came to member satisfaction, accordi…
IoT Agenda – Sep 16, 2021
Digital transformation helps organizations fight crime
Discover how organizations can use IoT technology to protect their resources and machines, such as ATMs, from physical attacks and damage.Evaluate Weigh the pros and cons of technologies, products and…
Ad Age – Sep 16, 2021
How Verint juggled a spinoff and rebranding amid the pandemic
Customer engagement company consulted with employees and clients before going to market.…
getvoip.com – Sep 15, 2021
IVAs for the Win? Customer Engagement Software Developer Verint Says “Yeah”
Customer engagement is something those in the contact center and unified communications industry constantly work to fine-tune. Many UC heavy-hitters have homegrown solutions built to enhance various c…
Customer Zone 360.com – Sep 14, 2021
Verint Voice of the Customer Platform Wins 2021 MetriStar Top Provider Award
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, announced today that its Voice of the Customer (VoC) Platform has been named a Top Provider in the 2021 Metrigy MetriStar Awards, in recogniti…
CX Today – Sep 14, 2021
Verint Customer Engagement Platform Review: A Scalable Ecosystem
In today’s digital landscape, customers are increasingly searching for opportunities to work with companies that put their needs first. Your clients want relevant, personalised, and convenient experie…
MarTech Series – Sep 14, 2021
Verint Voice of the Customer Platform Wins 2021 MetriStar Top Provider Award
Report Reveals Verint VoC Platform Users Experience Significant Revenue Growth and Customer Ratings, Employee Satisfaction and Agent Efficiency Improvements Verint®, The Customer Engagement Company™, …
Forbes – Sep 13, 2021
How CMOs Can Gain Command Of The Customer Experience
Celia Fleischaker is CMO at Verint, overseeing the company’s global marketing, customer experience program and sales enablement. While pandemic disruption continues to present a myriad of challenges, …
www.biometricupdate.com – Sep 10, 2021
University researchers say voice biometrics can tell identical twins apart
Speech and voice recognition market to reach $22B by 2026 Categories Biometric R&D | Biometrics News | Voice Biometrics Muscle use, emotion and psychological intent lead to differences between identic…
www.kmworld.com – Sep 8, 2021
KMWorld Trend-Setting Products of 2021
To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge e…
www.kmworld.com – Sep 7, 2021
Harness cognitive computing and AI with Verint and Northern Light
A new era of cognitive computing is unfolding. Its impact is already being felt across a multitude of industries, from manufacturing to health care and beyond. It is integral to the rise of sophistica…
Martech Cube – Sep 3, 2021
Verint Acquires Conversational CX Leader Conversocial
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience…
Enterprise Talk – Sep 3, 2021
Verint Completes Acquisition of Conversocial
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the completion of the previously announced transaction to acquire Conversocial , a leader in conversational customer experienc…
TalkCMO – Sep 3, 2021
How Brands can Deliver Seamless Customer Engagement Experience
“My advice is to find a customer engagement platform that offers a broad portfolio of solutions that are designed to work together to create seamless customer experiences across all touch points, with…
directorsclub.news – Sep 3, 2021
Verint Completes Acquisition of Conversocial
Verint®, The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messa…
TalkCMO – Sep 3, 2021
How Brands can Deliver Seamless Customer Engagement Experience
“My advice is to find a customer engagement platform that offers a broad portfolio of solutions that are designed to work together to create seamless customer experiences across all touch points, with…
directorsclub.news – Sep 2, 2021
Verint Completes Acquisition of Conversocial
Verint®, The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messa…
MarTech Series – Sep 2, 2021
Verint Completes Acquisition of Conversocial
The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messaging ch…
blog.contactcenterpipeline.com – Sep 1, 2021
Understanding the Four Stages of Customer Engagement
Like most parents, I’ve been looking for ways to enrich my children’s experiences during this past year—not only to keep them from becoming bored, but to instill in them a discipline of being open to …
MarTech Series – Sep 1, 2021
Verint ® , The Customer Engagement Company , announced its schedule of September events and the range of topics that will be discussed. Speakers will address how organizations can improve customer exp…
CX Today – Sep 1, 2021
Feedback: CX Today Expert Round Table
Experts from four companies share their thoughts on feedback in the next generation of CX, the difference between structured and unstructured feedback and more Having a great customer experience is us…
Contact Center Chronicles – Aug 31, 2021
Digital Marketing Journey feat. Yushau Sodiq of Verint | Call Center Chronicles S2E6 – YouTube
In this episode we are sitting down with the VP of Digital Marketing at Verint, Yushau Sodiq on how the digital marketing journey shapes the customer experie……
www.digitalconnectmag.com – Aug 28, 2021
5 Benefits of Using Text Analytics
The marketing world is a hot topic gaining traction in recent years because it provides so much information about consumers and their behaviors. It is the use of software or a computer program to stor…
DestinationCRM – Aug 26, 2021
The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards
By the Editors , CRM magazine The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards The Market DMG Consulting last year valued revenue for the global contact center workforce opti…
DestinationCRM – Aug 26, 2021
The Best Contact Center Analytics: The 2021 CRM Industry Leader Awards
By the Editors , CRM magazine The Best Contact Center Analytics: The 2021 CRM Industry Leader Awards The Market Verified Market Research valued the worldwide contact center analytics market at $970 mi…
Technology Evaluation Centers – Aug 24, 2021
Verint Gets Conversocial for More Digital Customer Engagement Channels
In order to maximize the capabilities of its CX platform, cloud CRM vendor Verint has acquired Conversocial, a provider of social messaging solutions. Learn about how this move adds conversational exp…
CX Today – Aug 23, 2021
Verint Workforce Management Review: Workflow Insights
Managing a modern team can be quite a challenge these days. The rise of hybrid and remote working means team leaders need to engage and motivate employees distributed all over the world. Fortunately, …
m-2-i.com – Aug 20, 2021
Verint Develops Conversational AI Capabilities, Acquires Conversocial
Customer engagement platform Verint has announced it is expanding its conversational AI capabilities by acquiring Conversocial, a customer experience service software. The $50 million deal upgrades Ve…
SalesTech Star – Aug 19, 2021
Total Economic Impact Study of Verint Finds an ROI of 391% Over 3 Years
By STS News Desk On Aug 19, 2021 New Independent Study Demonstrates How Verint Empowers Organizations to Support Customer Engagement Operations Efficiency, up to $52.4 Million in Net Benefits Verint®,…
MarTech Series – Aug 17, 2021
Verint Named a Market Leader in Opus Research Conversational Intelligence Intelliview Report
Verint Earns Top Marks for Broadest Solution Set, Status as Most Used Conversational Platform and Open Flexible Platform Supporting Digital and Cloud Transformation , the Customer Engagement Company™,…
AI Business – Aug 17, 2021
More vendors acquire their way into the intelligent automation space
What recent acquisitions by Uniphore, Salesforce, and Appian mean for the market I was on vacation for the better part of the last couple of weeks and sure enough, I missed a few acquisitions in the i…
CX Today – Aug 16, 2021
Big CX News You May Have Missed
It’s no secret that it can be difficult to stay on top of things in such a fast-paced world. But don’t worry, we’ve selected our top five popular pieces of news in the realm of agents, business leader…
CMS Wire – Aug 13, 2021
Verint Acquires Conversocial, Salesforce Wants to Be Netflix for B2B & More CX News
Verint, which provides customer engagement software, has acquired Conversocial for $50 million. Verint’s support for digital customer engagement will be boosted in the acquisition with connections to …
www.saddletreeresearch.com – Aug 13, 2021
Verint Acquires Conversocial Expands Digital Customer Engagement Strategy
On August 10, 2021, Verint® Systems, Inc., of Melville, New York, announced the acquisition of Conversocial, of New York City, NY. Conversocial provides advanced software and intelligent automation th…
thedrewblog.com – Aug 12, 2021
Being a Groundbreaking B2B CMO
No two CMO playbooks are the same, but in all of them, agility is a prereq for success. The best CMOs are able to recognize the unique challenges of their organizations in the context of their growth …
CMO – Australia – Aug 12, 2021
CMO’s top 8 martech stories for the week – 12 August 21 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 12 August 21 All the latest martech and adtech news from Dataiku, Bluecore, NICE, FullStory, Verint, Integral Ad Science, Validity, Spamhous and Toluna. …
Agility PR Solutions – Aug 12, 2021
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, …
TMCnet.com – Aug 11, 2021
Verint Acquires Conversocial; Aims to Accelerate Digital-First Customer Engagement
Call Center Management Featured Article Verint Acquires Conversocial; Aims to Accelerate Digital-First Customer Engagement Going above and beyond is something great customer service does. Exceptional …
ContactCenterWorld – Aug 11, 2021
#contactcenterworld, @Verint, @Conversocial Melville, NY, USA, Aug 10, 2021 — Verint(R) (NASDAQ: VRNT), The Customer Engagement Company™, announced the expansion of the digital-first capabilities of …
Contact Center Chronicles – Aug 10, 2021
“Tech For The People” featuring David Singer of Verint | Call Center Chronicles S2E4 – YouTube
We are talking with David Singer, VP Go-To-Market Strategy at Verint about “Tech For The People”…
martech.org – Aug 10, 2021
Verint Announces Plans to Acquire Conversocial
Customer engagement company Verint announced its upcoming acquisition of conversational AI platform Conversocial. The deal will add AI conversation and messaging capabilities to the Verint Cloud Platf…
hitechnewsdaily.com – Aug 10, 2021
Verint Announces Plans to Acquire Conversocial
Reading Time: 2 minutes Customer engagement company Verint announced its upcoming acquisition of conversational AI platform Conversocial. The deal will add AI conversation and messaging capabilities t…
AiThority – Aug 10, 2021
, The Customer Engagement Company, announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading…
CustomerThink – Aug 10, 2021
Acquisition Will Enhance Verint Customer Engagement Platform with Additional Social and Messaging Channels and Further Expand its Conversational AI Capabilities…
No Jitter – Aug 10, 2021
Verint Buys Conversocial in Digital Engagement Play
Verint today announced the expansion of its digital engagement capabilities with the acquisition of Conversocial, which offers a solution that helps companies manage messaging channels such as Apple B…
Opus Research – Aug 10, 2021
Acquiring Conversocial: A Savvy Next Step in Verint’s Digital Transformation
In February, when Verint shed its security/analytics resources into a start-up called Cognyte , management started to flesh out a vision of “Boundless Customer Engagement.” Today (Aug 10) its acquisit…
www.kmworld.com – Aug 10, 2021
Verint acquires Conversocial for $50 million
Register now for KMWorld in Washington, D.C., November 15-18. Save an extra $200 with Super Early Bird savings! Verint has agreed to acquire Conversocial, provider of a conversational customer experie…
Smart Customer Service – Aug 10, 2021
Verint Acquires Conversocial for $50 Million
Verint has acquired Conversocial for $50 million, enabling it to enhance its customer engagement platform with additional social and messaging channels and conversational artificial intelligence. The …
socialmediaanalysis.com – Aug 10, 2021
Verint Acquires Conversocial for $50 million
Verint announced that it has acquired Conversocial in a $50 million cash deal. In its announcement, Verint highlighted the benefits of expanding access to popular social and private messaging channels…
www.kmworld.com – Aug 10, 2021
Verint acquires Conversocial for $50 million
Verint has agreed to acquire Conversocial, provider of a conversational customer experience platform for $50 million in cash, subject to certain closing adjustments. The acquisition of Conversocial, w…
directorsclub.news – Aug 10, 2021
Verint Announces Acquisition of Conversocial
Verint® announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides…
Cyber M@rketing Services – Aug 10, 2021
X We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find…
DestinationCRM – Aug 10, 2021
Verint Acquires Conversocial for $50 Million
Verint has acquired Conversocial for $50 million, enabling it to enhance its customer engagement platform with additional social and messaging channels and conversational artificial intelligence. The …
CX Today – Aug 6, 2021
Speech Analytics Vendor Guide for 2021
Speech analytics can be defined as the process of analysing recorded calls or audio to discover actionable information, using speech-to-text, natural language processing (NLP), and text mining. It is …
Customer Service Managers & Professionals – Aug 4, 2021
Unifying the Customer Experience: The Key to Customer Service Success in Banking
It’s no secret that the global pandemic accelerated digital transformation in almost every industry—and banking was no exception. Eric Head, VP of Experience Leadership at Verint explores new opportun…
Escudo Digital | Digital Shield – Aug 4, 2021
La IA, una aliada para la convergencia de la gestión de riesgos de las instituciones financieras
Con el creciente uso de servicios financieros digitales, el número de ciberataques se ha triplicado en la última década y el sector financiero sigue siendo el principal objetivo de los ciberdelincuent…
xComputer – Aug 2, 2021
Empathy detectives: On the importance of seeking and mining customer truth
By Paul Greenberg for Social CRM: The Conversation | August 2, 2021 — 11:00 GMT (12:00 BST) | Topic: Thought Leadership I’ve known Celia Fleischaker, Verint’s CMO, for several years now — in fact, sin…
ZDNet – Aug 2, 2021
Empathy detectives: On the importance of seeking and mining customer truth
I’ve known Celia Fleischaker, Verint’s CMO, for several years now — in fact, since she started prior to Verint as the CMO at PROS — and my admiration for the quality of leader she is and even more s…
TechTarget – SearchCustomerExperience – Aug 2, 2021
10 voice of the customer tools to consider
Learn about some of the various voice of the customer tools on the market and see which is the right fit for different organizations Voice of the customer tools help provide a complete view of the cus…
Renegade – Jul 30, 2021
Being a Groundbreaking B2B CMO
No two CMO playbooks are the same, but in all of them, agility is a prereq for success. The best CMOs are able to recognize the unique challenges of their organizations in the context of their growth …
CustomerThink – Jul 28, 2021
What Does a Shark, a Family of 10, Fun and Innovation Have in Common? Customer Experience
If you’re a fan of the TV show, “Shark Tank,” then Barbara Corcoran is most likely a familiar face. I had the pleasure of interviewing Barbara recently during my company’s annual customer engagement v…
Martech Cube – Jul 23, 2021
Customer Engagement Company Verint Wins AI Breakthrough Award
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Vir…
Thrive Global – Jul 23, 2021
Matt Tengwall Of Verint Fraud & Security Solutions: “Embrace remote work”
Embrace remote work. Remote work within digital transformation is no longer a unique perk; it has become paramount to long-term success, with many major organizations implementing a permanent shift to…
crweworld.com – Jul 22, 2021
For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation
For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation Verint’s Low-Code Conversational AI Offering Named “Best Virtual Agent Solution” MELVILLE, N.Y.–(BUSIN…
CX Today – Jul 22, 2021
Verint Wins AI Breakthrough Award
Verint, The Customer Engagement Company™, announced today that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence. Verint Intelligent Virtual Assistant Profes…
ContactCenterWorld – Jul 16, 2021
#contactcenterworld, @Verint, @DMGConsultLLC Melville, NY, USA, July, 2021 — Verint(R) (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has been recognized as a market leader in DM…
Martech Cube – Jul 14, 2021
Customer Engagement Company, Verint Recognized As A Market Leader
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share R…
Techregister – Jul 14, 2021
Announcing nominees for the 2021 Women in AI Awards
(adsbygoogle = window.adsbygoogle || []).push({}); Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now! As part of Transform 2021 , we’re …
VentureBeat – Jul 14, 2021
Announcing nominees for the 2021 Women in AI Awards
Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. [Watch now!](https://venturebeat.com/event/transform-2021/lounge/) As part of [Transform 2021](h…
SalesTech Star – Jul 13, 2021
Verint Workforce Engagement Solutions Recognized for Market Share
Verint, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization MarketBy STS News Desk On Jul 13, 2021 Verint®, The Customer Eng…
Solutions Review – Jul 9, 2021
What’s Changed: 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
As the CRM and CEC markets continue to evolve, Gartner updates the criteria it uses to evaluate providers, which means the vendors included in this report may differ from prior iterations. For example…
uctoday – Jul 9, 2021
UC Awards 2021 Finalists are Announced
It’s been another exceptional year for UC Awards, and we couldn’t be more thrilled by the turnout. Even after a somewhat complex year in the communication industry, we’ve seen countless companies risi…
directorsclub.news – Jul 8, 2021
Kids Help Phone Deploys Verint Customer Engagement Cloud Platform
Verint® announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Workforce Management (WFM) solution to address unprecedente…
www.kmworld.com – Jul 8, 2021
KMWorld AI50: The Companies Empowering Intelligent Knowledge Management 2021
ABBYY — ABBYY’s Digital Intelligence platform enables customers to identify intelligent automation opportunities, and understand the processes, content, and manual tasks that drive them, while extendi…
Smart Customer Service – Jul 7, 2021
Key Customer Service Challenges Solved by IVAs
See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Brian Morin: Everyone kind of starts at the front end on the big challenges that start to pu…
DestinationCRM – Jul 7, 2021
Welcome to our third annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading pr…
DestinationCRM – Jul 7, 2021
The Top Customer Service Trends: Digital Channels Overtake Service Options
Like just about every other aspect of business, the COVID-19 pandemic drove customer service to digital channels as well. But now, as businesses reopen and workers return to offices, experts expect th…
CX Today – Jul 6, 2021
Verint Connect Enhancements Announced to Better Customer Engagement
Verint has announced enhancements to Verint Connect with the sole aim to better relationships between customers and live agents. The interactive engagement portal is designed to give customers and par…
Enterprise Management Associates – Jul 5, 2021
It’s All About the (Customer) Experience!
Original Broadcast Date: July 5th, 2021 Did you have a good experience? Or a bad one? The answer to that question will likely determine whether or not you return to that merchant. These days, brand lo…
CX Today – Jul 5, 2021
Agent Productivity: CX Today Expert Round Table
Keeping agents engaged in a remote working environment poses a challenge for many businesses. Remote working can easily affect agent productivity and impact the end-customer. With an effective gamific…
AiThority – Jul 2, 2021
Verint Announces New Enhancements To Its Online Community Designed We store cookies on your computer to improve your experience and provide more personalized services, both on this website and on othe…
Technology Evaluation Centers – Jul 2, 2021
Verint Gets into Intelligent Interviewing via HireIQ Buy
Verint, a provider of workforce management (WFM) software, has acquired HireIQ for its intelligent interviewing capabilities. The addition of these capabilities to Verint’s offering is set to strength…
CX Today – Jul 2, 2021
Verint Deploys WFM Solution for COVID-19 Mental Health
Customer engagement company Verint has announced that Canadian e-mental health service Kids Help Phone is using its Cloud Workforce Management solution to help with increased call volumes caused by th…
TMCnet.com – Jul 1, 2021
Gartner Research Highlights Verint Customer Engagement Success In Two Quadrant Reports
Call Center Management Featured Article July 01, 2021 By Luke Bellos , Editor, Call Center ManagementCustomer engagement solutions provider Verint has been recognized by Gartner ( News – Alert ) in th…
www.kmworld.com – Jul 1, 2021
The growing role of AI in the modern contact center
Nearly every work environment experienced drastic change over the past year, but the shifts affecting contact centers are likely to be among the most long-lasting. For many businesses, contact centers…
Martech Cube – June 30, 2021
Kids Help Phone Deploys Verint Customer Engagement Cloud Platform
Verint® (NASDAQ : VRNT), the Customer Engagement Company™, today announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Wo…
SalesTech Star – June 30, 2021
Verint Customer Engagement Cloud Platform to Manage Demand
By STS News Desk On Jun 30, 2021 Canadian Mental Health Organization Expands Operations Using Verint Cloud and Workforce Management Verint®, the Customer Engagement Company™, today announced that Kids…
IBS Intelligence – June 30, 2021
IBS Intelligence Podcasts Ep245: US banks are starting to get things right but more to be done on tech and customer service Share on Facebook Share on Twitter Share on LinkedIn Subscribe with RSS June…
Forbes – June 28, 2021
Hire, Outsource, Or Develop: How To Acquire The Purple Unicorns Of Marketing Operations
For the past twelve years, I’ve taught an MBA course at William & Mary focused on marketing operations, and I often invite industry experts to share their perspectives, experiences, and advice. Dan Br…
ContactCenterWorld – June 28, 2021
News : Verint Recognized by Gartner in Both the Magic Quadrant for CRM Customer
, , Melville, NY, USA, June, 2021 — Verint(R) (Nasdaq: VRNT), a Customer Engagement Company™, announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center1 (CEC)…
Forbes France – June 28, 2021
Centre de contact : quels avantages pour les entreprises et les consommateurs
Pour une entreprise, la satisfaction de ses clients passe par une communication fluide et efficace en cas de réclamation ou de demande de renseignement. Faire appel à une solution de centre de contact…
DestinationCRM – June 28, 2021
The Challenges of Managing Customer Interactions
See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let’s dive into looking at a CXO or a head of customer service and what thes…
Open Access Government – June 25, 2021
Why public sector organisations need to offer boundless engagement
Steve Bell, VP EMEA Solutions Consulting, Verint Systems , explores how a new progressive mindset of customer engagement can empower public sector brands Public sector organisations are often stereoty…
ContactCenterWorld – June 25, 2021
Verint Expands its Workforce Management with Launch of AI-Powered Intelligent Interviewing
Melville, NY, USA, June, 2021 — Verint(R) (Nasdaq: VRNT), a Customer Engagement Company™, announced that it has expanded its Workforce Management (WFM) offering with Intelligent Interviewing capabilities via the acquisi…
www.saddletreeresearch.com – June 25, 2021
Verint Acquires AI-Powered Hiring Solution Expands Scope of Workforce Optimization
On June 22, 2021, Verint® Systems, Inc., of Melville, New York, announced that it has acquired the assets of HireIQ, a provider of intelligent interviewing and hiring automation software. The HireIQ a…
Retail Bulletin – June 25, 2021
Review: Future of Retail Customer Engagement event
During the radical upheaval brought about by Covid-19 retailers have increasingly recognised the value of talking to their customers and using this feedback as a key element in boosting engagement wit…
CX Today – June 24, 2021
Verint Only Vendor Recognised in New Magic Quadrant
Verint was the only vendor recognised in a new Gartner Magic Quadrant for its CRM efforts. The company announced its recognition in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre repo…
Martech Cube – June 23, 2021
Verint recognized for its CRM Customer Engagement
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center1 (CEC) report, published June 15, 202…
SalesTech Star – June 23, 2021
Verint Only Vendor Recognized by Gartner in Both the Magic Quadrant
Verint, The Customer Engagement Company™, today announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement CenterBy STS News Desk On Jun 23, 2021 Verint®, The Customer…
techrseries.com – June 23, 2021
Verint, The Customer Engagement Company, announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report published, by the research and advisory firm. I…
www.kmworld.com – June 22, 2021
Verint acquires HireIQ to offer AI-powered Intelligent Interviewing for job candidate screening
Verint, The Customer Engagement Company, is expanding its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a prove…
CustomerThink – June 22, 2021
Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acqui…
Martech Cube – June 22, 2021
Customer Engagement Company, Verint Expands its WFM
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acqui…
SalesTech Star – June 22, 2021
Verint Extends Leadership in Workforce Management
Verint, The Customer Engagement Company™, announced that it has expanded its Workforce Management (WFM) offeringBy STS News Desk Last updated Jun 22, 2021 Verint , The Customer Engagement Company™, …
directorsclub.news – June 22, 2021
Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
Verint® announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ , a proven leader in hi…
Seeking Alpha – June 22, 2021
Verint launches of AI-powered intelligent interviewing
Verint (VRNT) has expanded its Workforce Management ((WFM)) offering with Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a leader in……
Cyber M@rketing Services – June 22, 2021
MELVILLE, N.Y., June 22, 2021 — Verint© (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has expanded its Workforce Management (WFM) offering with powerful…
techrseries.com – June 22, 2021
HR Technology Highlights – HR Tech Daily Round-Up For 23-June-2021
HR Technology Highlights – HR Tech Daily Round-Up For 23-June-2021 HR Technology Highlights – HR Tech Daily Round-Up For 23-June-2021 By HRTech News Desk Last updated Jun 22, 2021Welcome to the HR Tec…
AiThority – June 22, 2021
Verint Extends Leadership in Workforce Management With Launch of AI-Powered Intelligent Interviewing
Cloud Solution Transforms Recruiting with AI-Driven Candidate Screening for Improved Hiring Experiences, Employee Engagement and Retention Verint, The Customer Engagement Company announced that it has…
CX Today – June 22, 2021
Verint Expands WFM With AI-Powered Interviewing Tool
Verint today announced it has expanded its WFM offering with intelligent interviewing features following the acquisition of HireIQ, a pioneer in hiring automation. Full financial details of the deal w…
No Jitter – June 21, 2021
Verint Adds AI-Powered Interviewing to WFM
Verint announced today that it has expanded its workforce management (WFM) offering with “intelligent interviewing” capabilities via the acquisition of privately held HireIQ, a pioneer in hiring autom…
ContactCenterWorld – June 21, 2021
Verint Announces Newly Elected Board Members
Your Privacy Strictly Necessary Cookies Performance Cookies Functional Cookies Targeting Cookies When you visit any web site, it may store or retrieve information on your browser, mostly in the form o…
Martech Cube – June 18, 2021
Customer Engagement Company Verint Adds New Members to Board
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17. The elected b…
MarTech Series – June 18, 2021
Verint Announces Newly Elected Board Members
Linda Crawford and Reid French Bring Significant Cloud and Operational Experience Verint®, The Customer Engagement Company™, today announced its newly elected board of directors, following the conclus…
DestinationCRM – June 16, 2021
Data Is the Linchpin for Customer Experience, But Problems Persist, CX Connect Speakers Contend
By Leonard Klie , Editor, CRM magazine and SmartCustomerService.com Data Is the Linchpin for Customer Experience, But Problems Persist, CX Connect Speakers ContendCustomer data is everywhere today, bu…
DestinationCRM – June 16, 2021
Data Is the Linchpin for Customer Experience, But Problems Persist, CX Connect Speakers Contend
Customer data is everywhere today, but not a lot of it can be trusted, speakers at day two of the CX Connect online event cautioned. Kate Adams, senior vice president of marketing at Validity, a data …
em360tech.com – June 15, 2021
Top 10 Customer Service Artificial Intelligence Companies | EM360
Helping brands stay ahead in a highly competitive landscape, we’ve compiled a list of the top 10 Customer Service AI Companies.Sign In/Sign Up Search × Search To access content, sign in here: × × Ente…
CX Today – June 15, 2021
Verint AI and Analytics Solutions Receive Highest Customer Scores
Verint, The Customer Engagement Company™, announced that its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfac…
Banken.nl – June 14, 2021
Florius wint Global Engage Award door technologische vernieuwing
Florius wint Global Engage Award door technologische vernieuwing 15 juni 2021 Banken.nl MaaikeFlorius is op het Verint Engage21 evenement uitgeroepen tot winnaar van de Global Engage Award in de categ…
American City & County – June 11, 2021
Lessons from your friendly neighborhood public service employees
Much has been said and written about the stressful challenges imposed on commercial contact centers as result of the COVID-19 pandemic. However, one class of contact centers that has not gotten a lot …
Newsday – June 10, 2021
Pent-up demand will lead to a post-pandemic spending spree, experts say
Consumers, reshaped by the pandemic, are going on a buying spree, academics, researchers and business leaders say. Their so-called “revenge spending” — to reclaim pieces of their life stolen from them…
www.speechtechmag.com – June 10, 2021
Microsoft’s acquisition of Nuance Communications has fueled the business press and industry analysts’ vlogs and blogs nonstop since the announcement. Almost all the focus has been on what this means f…
Martech Cube – June 9, 2021
Verint AI recognized for stellar Customer Support
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories fo…
SalesTech Star – June 9, 2021
Verint AI,Analytics Solutions Receive Perfect Customer Satisfaction Scores
Verint®, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores customer satisfaction categoriesBy STS News Desk Last updated Jun 9, 2021 Verint ® (NASDAQ: VR…
CX Today – June 8, 2021
Top 15 Speech Analytics Solutions in 2021
Speech analytics is rapidly becoming a must-have technology for businesses, suggests research. It is proven to unlock benefits in a variety of quantifiable areas – from driving customer satisfaction (…
Solutions Review – June 7, 2021
Key Takeaways: 2021 Magic Quadrant for Workforce Engagement Management
Analyst house Gartner, Inc. has released its 2021 Magic Quadrant for Workforce Engagement Management. The researchers define workforce engagement management (WEM) software as “a collection of technolo…
Fintech Times – June 4, 2021
Despite Their Uptake, Micropayment Apps Still Face Trust and Security…
Consumers are banking through more channels than ever before, according to new research released by Verint (NASDAQ: VRNT), The Customer Engagement Company. Consumers surveyed in March 2021 used an a…
SalesTech Star – June 4, 2021
Consumer Intelligence Platforms That Can Drive Sales Impact
Consumer satisfaction is the key to business growth, Consumer Intelligence Platforms can help drive customer experiencesBy STS Staff Writer Last updated Jun 4, 2021 Customer satisfaction is the key to…
TMCnet.com – June 3, 2021
A Generation Later, and Speech Technology Finds Its Place in Customer Service
Call Center Management Featured Article June 04, 2021 By Tracey E. Schelmetic , Call Center Management ContributorIn its earliest iterations, speech recognition technology was designed to do simply th…
CX Today – June 3, 2021
Verint: COVID-19 Shifts Customer Banking Journey
Customer engagement management and analytics company Verint has released a report highlighting shifts in consumer banking trends during the pandemic. One of the major findings was that consumers are n…
CustomerThink – June 2, 2021
New Verint Research Reveals a Shift in Consumer Banking Trends During the Pandemic
Consumers are banking through more channels than ever before, according to new research released today by Verint® (NASDAQ: VRNT), The Customer Engagement Company™. Consumers surveyed in March 2021 use…
Retail TouchPoints – June 2, 2021
How GNC Tackled a Double Whammy: COVID-19 and its New Website’s Shakedown
The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and loc…
Martech Cube – June 2, 2021
Verint June Speaker Line-up on Driving Better Customer Engagement
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its schedule of June events where thought leaders will discuss the future of community, workforce engagement training techniqu…
DestinationCRM – June 1, 2021
Natural Language Works with More Than IVRs
Companies with high interaction volume can look to natural language understanding to help with the surge.By Phillip Britt , technology writer Natural Language Works with More Than IVRs The first attem…
www.contactcenterpipeline.com – June 1, 2021
Creating a Sustainable Work-from-Home Contact Center
The sudden shift from on-premise to work-from-home (WFH) last year was an eye-opening experience for contact centers and employees alike. Understandably, there were some early stumbles among companies…
SalesTech Star – June 1, 2021
Verint Focuses On Driving Better Customer Engagement In Government
Verint®, The Customer Engagement Company™, announced its schedule of June events where thought leaders will discuss the future of communityBy STS News Desk On Jun 1, 2021 Verint ®, The Customer Engage…
InFinance – June 1, 2021
Florius wint ‘Future of Work’ award
Tijdens het Verint Engage21 event is Florius uitgeroepen tot winnaar van de Global Engage Award in de categorie ‘Future of Work’. In deze categorie worden organisaties erkend die technologie maximaal …
Emerce – June 1, 2021
Florius is winnaar van een Engage21 Global Customer Award “Future of Work” award gewonnen
Amersfoort, 1 juni 2021 – Tijdens het Verint Engage21 event is Florius uitgeroepen tot winnaar van de Global Engage Award in de categorie “Future of Work”. In deze categorie worden organisaties erkend…
techrseries.com – June 1, 2021
Verint, The Customer Engagement Company™, today announced its schedule of June events where thought leaders will discuss the future of community, workforce engagement training techniques and unique ap…
DestinationCRM – June 1, 2021
The Latest CRM Innovations Prove That Words Truly Matter
I FEED MY DOG a mix of dry and canned dog food twice a day. I noticed recently that the canned dog food I’ve been buying for a long time changed its labels to say that there is now more gravy in the c…
Customer Experience Professionals Association (CXPA) – May 31, 2021
It’s been a great week for fascinating case study content that has spun out of some truly fantastic virtual events. As CXPA’s Content Manager, one of my goals is to help you find the most relevant con…
london-post.co.uk – May 28, 2021
Brand Loyalty is Falling but Creating it is still a Good Idea
Online, websites like Etsy provide an opportunity for smaller retailers and sole-traders to break out from beneath the likes of Amazon, but the world of retail is perhaps best described as one of comp…
TechTarget – SearchCustomerExperience – May 28, 2021
Post-pandemic digital customer experience: What will change?
CX leaders at several large companies were forced to quickly deploy digital customer experience processes and technologies during the COVID-19 pandemic. Those changes are here to stay, as customers fo…
CMO – Australia – May 27, 2021
CMO’s top 8 martech stories for the week – 27 May 2021 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 27 May 2021 All the latest martech and adtech news from Piano, Verint, Adform, Adgile, Next&Co, Qualified, Lotame, Contentsquare and TeamSupport. Print C…
CX Today – May 27, 2021
Omni-channel Integrations and Text Analytics Critical For Success
The new Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 report highlights Leaders, Strong Performers, Contenders, and Challengers in the customer feedback management market. According…
Consumidor Moderno/Modern consumer – May 25, 2021
Os cérebros dos contact centers
Inteligência Artificial e Speech Analytics: digitalização é tema de painel da Verint Engaje 21 A mera reprodução de scripts nas operações de contact centers deixou de fazer sentido agora que a Intelig…
No Jitter – May 25, 2021
4 Key Themes & Takeaways from a Quartet of Vendor Events
Image: Andrey Popov – stock.adobe.com Last week, I attended four virtual analyst events hosted by Zoom, 8×8, Zendesk, and Verint, and noticed these overriding themes: COVID-19 changed everything, and …
CX Today – May 24, 2021
Top WFO Options for Agent Productivity
Workforce optimisation tools are solutions for boosting employee productivity and efficiency. Packed full of features to inspire your team, guide decision-making, and empower supervisors, these soluti…
ChannelVision Magazine – May 24, 2021
TELUS Deploys Verint Workforce Engagement on Google Cloud
Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform. TELU…
Consumidor Moderno/Modern consumer – May 21, 2021
O match dos robôs e do speech analytics nas relações de atendimento
O match dos robôs e do speech analytics nas relações de atendimentoAutomação e Eva – uma das primeiras assistentes virtuais do país – pautam painel da Verint Engaje21 POR Nayara de Deus – 21 de maio d…
SalesTech Star – May 21, 2021
Verint Names 2021 Engage Global Customer Award Winners
By STS News Desk On May 21, 2021 Analog Devices, Claro, Florius, Thrivent Financial and T. Rowe Price Recognized for Achieving Outstanding Results in Customer Engagement Verint®, The Customer Engageme…
DestinationCRM – May 21, 2021
Verint Execs and Customers Discuss What’s Next After the Pandemic on Day 2 of Engage
At the height of the pandemic, companies sent their workers home for their own health and safety. Now, as businesses reopen, they must grapple with a workforce that would sooner stay home, Verint exec…
Martech Cube – May 20, 2021
Verint Showcases Cloud Platform Innovations at its Conference
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced it is showcasing the latest innovations leveraging artificial intelligence (AI) and analytics to support the real-time work im…
SalesTech Star – May 20, 2021
Digital Customer Experience Leader TELUS International Deploys Verint
Global Digital Customer Experience Leader TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform WorldwideBy STS News Desk On May 20, 2021 Verint , The Customer Engagement …
Telecom Reseller – May 20, 2021
The Solution, Supporting Approximately 30,000 of TELUS International’s Team Members, Will Also Be Offered to TELUS International Clients Worldwide as a Next-Generation Workforce Engagement and Custome…
CX Today – May 20, 2021
TELUS International Deploys Verint Workforce Engagement
Verint, the Customer Engagement Company™, today announced that TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platf…
DestinationCRM – May 20, 2021
Verint Locks in Customer Experience Focus
The pressure customer engagement professionals faced during the last year was astounding, Dan Bodner, CEO of Verint, said during his keynote to open the virtual Verint Engage 21 conference yesterday. …
WatersTechnology – May 19, 2021
Sell-Side Technology Awards 2021: Best Sell-Side Compliance Product—Verint
Best Sell-Side Compliance Product—Verint You are currently unable to print this content. Please contact [email protected] to find out more. You are currently unable to copy this content. Please conta…
SalesTech Star – May 19, 2021
Verint Showcases Cloud Platform Innovations at its Engage21 Conference
By STS News Desk On May 19, 2021 Sessions Focus on Defining the Components and Strategies to Support the Real-Time Work Imperative to Address Increasing Customer Engagement Demands and Complexity Veri…
CX Today – May 18, 2021
Verint Showcases Cloud Platform Innovations at Engage21
Verint today showcased the latest innovations leveraging AI and analytics to support the real-time work imperative at its Verint Engage21 customer conference, taking place today until Friday. These so…
AiThority – May 17, 2021
Knowledge Management Provides an Edge in Delivering Superior Customer Experiences
Customer experience (CX) is the competitive battleground companies now face. With digital natives entering the consumer market and the race for mindshare heating up around the globe, any brand that do…
Canadian Manufacturing – May 17, 2021
Knowledge management provides an edge in delivering superior customer experiences
REDWIRE Knowledge management provides an edge in delivering superior customer experiences Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing…
MarTech Series – May 17, 2021
Knowledge Management Provides an Edge in Delivering Superior Customer…
Truly effective knowledge management can help agents anticipate customer needs through the analysis of ongoing customer interactions, finds Frost & Sullivan Customer experience (CX) is the competitive…
CX Today – May 14, 2021
Verint Launches Low-code IVA Pro
CX Today’s Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint. In this session we discuss the following: How organisations are leveraging Intelligent Virtual Assistants to succeed p…
Smart Customer Service – May 13, 2021
Lessons from Your Friendly Neighborhood Public Service Employees
Much has been said and written about the stressful challenges imposed on commercial contact centers as a result of the COVID-19 pandemic. However, one class of contact centers that has not gotten a lo…
Martech Cube – May 12, 2021
Customer Engagement Company Verint Recognized by The Forrester Wave
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, has been named a strong performer in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.1 In the report, Forrester stated th…
Martech Cube – May 12, 2021
Verint Wins AI Excellence Award in Customer Engagement.
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virt…
CMO – Australia – May 12, 2021
Report: Forrester names top CX feedback management platforms – CMO Australia
CMO Report: Forrester names top CX feedback management platforms The latest industry evaluation rates CX providers on a range of criteria including data sources and analysis, comprehensive view of the…
beyondphilosophy.com – May 12, 2021
The Massive Gap Between Customer Expectations and Organizations’ Ability Post-Pandemic
Only half of the organizations around the world feel prepared to support customer engagement post-COVID. When I read that headline from Verint, an organization specializing in the Voice of Customer, i…
dmn.ca – May 11, 2021
A Troubling Engagement Capacity Gap Emerges
On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving for…
SalesTech Star – May 11, 2021
Verint Wins Artificial Intelligence Excellence Award in Engagement
Verint, announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards.By STS News Desk On May 11, 2021 Verint , The Customer Engagement Company™, anno…
Customer Zone 360.com – May 10, 2021
GNC Adopts Verint Experience Management for Omnichannel Customer Experience Strategy
By Tracey E. Schelmetic , Workforce Management ContributorCustomer experience management is a concept many companies struggle with today. While they know what the framework should look like, putting i…
e27 – May 10, 2021
Better workforce management leads to greater customer satisfaction. Here’s how Google did it
Companies with distributed workforces face a common challenge – navigating the complexities of workforce management. Simply put, workforce management is about effective manpower planning so that there…
thewisemarketer.com – May 7, 2021
GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
‘Digital Triage System’ Addresses Customer Engagement Challenges During the Pandemic and Beyond MELVILLE, N.Y., May 6, 2021 — Verint® (NASDAQ: VRNT), the Customer Engagement Company , announced tod…
CustomerThink – May 7, 2021
Six Ways Internal Branding Can Make or Break a CX Program
Have you ever wondered, “What’s in a name?” Clearly, it’s a top business priority as organizations spend millions of dollars and countless hours on perfecting their brand, but how important is the bra…
HORIZONT | HORIZON – May 7, 2021
Gartner Magic Quadrant: Wer sind die Leader im Sammeln von Kundenfeedback?
Wer sind die Leader im Sammeln von Kundenfeedback? von Johanna Stein Freitag, 07. Mai 2021 Artikel anhören © pixabay Das IT-Beratungsunternehmen Gartner veröffentlich regelmäßig sein renommiertes M…
Trend Hunter – May 6, 2021
Ideas Explore the world’s #1 largest database of ideas and innovations, with over 500,000 inspiring examples. Trend Reports Discover why 900 brands rely on our AI-powered Trend Reports to get better, …
CMO – Australia – May 6, 2021
CMO’s top 8 martech stories for the week – 6 May 2021 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 6 May 2021 All the latest martech, customer and adtech news from Sitecore, Litmus, Quadient, Verint, 4D, ResultsCX, vFairs and Act-On Software Print Site…
risnews.com – May 6, 2021
GNC Powering Omnichannel Customer Experiences
GNC shared details about the benefits its omnichannel investments have had on its customer service and experience capabilities. The retailer, which operates more than 3,000 locations in the U.S. and…
Chain Store Age – May 6, 2021
GNC keeps online customer service fit during pandemic
GNC Holdings Inc. is ensuring a positive end-to-end e-commerce experience, even as online demand surges due to COVID-19. The vitamins and supplements retailer saw its store traffic dwindle while onlin…
CMS Wire – May 5, 2021
5 Entry-Level Marketing Projects for AI Newbies
Marketing teams are increasingly turning to artificial intelligence (AI) to improve results, with marketers investing over $227 million in AI-based technologies in 2018 alone, according to Statista. Y…
TechTarget – SearchCustomerExperience – May 5, 2021
How to define contact center technology requirements
CX leaders have myriad options for contact center technology. Whether an organization wants to build or reassess its contact center requirements, technology considerations should include the core plat…
TMCnet.com – May 4, 2021
Verint Celebrates 13ths Consecutive Year as Workforce Engagement Leader
Call Center Management Featured Article May 05, 2021 By Luke Bellos , Editor, Call Center ManagementCustomer engagement solutions provider Verint ( News – Alert ) has been named the leader of Gartner’…
kmworld.com – May 4, 2021
KM experts reveal how to modernize knowledge management to boost digital transformation
Accelerating digital transformation involves integrated information management and ‘Knowledge as a Service.’ It’s about how you work with new tools and across teams. To work smarter and faster, you ne…
SalesTech Star – May 4, 2021
May Events Center on How Verint Cloud Technology Can Help Companies
By STS News Desk On May 4, 2021 Verint , the Customer Engagement Company™, today announced its May events including Engage21, its annual conference, which will showcase the Verint customer Engagement …
Martech Cube – May 4, 2021
Customer Engagement Leader Verint shines in Gartner Magic Quadrant
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce E…
contactcenterpipeline.com – May 1, 2021
Understanding the Four Stages of Customer Engagement
Deliver a differentiated experience by meeting the customer’s most relevant needs in each relationship stage. Like most parents, I’ve been looking for ways to enrich my children’s experiences during t…
beyondphilosophy.com – May 1, 2021
The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic
This podcast is sponsored by Verint . Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint C…
TalkCMO – May 1, 2021
Verint Introduces Intelligent Virtual Assistant with Low-Code for Customer Engagement
Customer Engagement company Verint announces the launch of Verint Intelligent Virtual Assistant Professional (IVA Pro) Package – a low-code conversational AI offering that can quickly transform existi…
No Jitter – Apr 30, 2021
No Jitter Roll: UCaaS Web Option, Low-Code AI Tools
Image: 300_librarians – stock.adobe.com This week we share announcements around UCaaS, low-code AI tools, AI-augmented quality management (QM), and a series of Microsoft Teams-certified desk phones. 8…
UC Today – Apr 30, 2021
WellTel Acquires Fellow Irish Comms Provider
Irish comms provider WellTel has acquired the Irish and UK wing of Dublin-based Capstone Intelligent Solutions. Both companies count Avaya, Verint and Liquid Voice among their vendor partners. The acq…
DestinationCRM – Apr 30, 2021
Marketers Move to Chart Journeys in Real Time
After talking about it for more than a decade, most companies today are still somewhere just beyond the initial stages of customer journey analytics. But as real-time capabilities become more commonpl…
DestinationCRM – Apr 30, 2021
Engagement Hubs Put Customers at the Center
Gartner defines the new customer engagement hub (CEH) technology as an “architectural framework that ties multiple systems together to optimally engage the customer,” one that allows for personalized,…
datatechvibe.com – Apr 29, 2021
Verint Launches Low-Code IVA For Customer Engagement
New Offering Provides Business Professionals User-friendly Tools, Making it Easier to Operationalise AI Across the Enterprise Verint, the Customer Engagement Company, announced Verint Intelligent Virt…
Customer Think – Apr 28, 2021
Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement
New Offering Provides Business Professionals User-friendly Tools, Making it Easier to Operationalize AI Across the Enterprise…
SalesTech Star – Apr 28, 2021
Verint Launches Low-Code Intelligent Virtual Assistant For Customer
Verint®, the Customer Engagement Company™, today announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™By STS News Desk On Apr 28, 2021 New Offering Provides Business Professio…
www.fintechnews.org – Apr 28, 2021
The future of e-commerce: Trends, tips, traps to avoid
By Mary K. Pratt Amazon is approaching its 30th anniversary, set to mark the milestone in 2024. The World Wide Web hits 35 the same year. E-commerce , the buying and selling of goods and services ove…
Smart Customer Service – Apr 28, 2021
Verint Launches IVA Pro Package
Verint, a customer engagement solutions provider, today launched the Verint Intelligent Virtual Assistant Professional (IVA Pro) Package, a low-code conversational artificial intelligence (AI) offerin…
Call Centre Helper – Apr 27, 2021
About the EventBoundless Possibilities Start Here. Join us May 19-21 for Verint Engage21, the industry’s premier, virtual customer engagement event. Featuring Keynotes by Barbara Corcoran, Jay Shetty,…
www.searchcio.com – Apr 23, 2021
The future of e-commerce: Trends, tips, traps to avoid
Amazon is approaching its 30th anniversary, set to mark the milestone in 2024. The World Wide Web hits 35 the same year. E-commerce, the buying and selling of goods and services over the internet, has…
www.bintelligence.com – Apr 20, 2021
Business Intelligence Group Announces the Winners of the 2021 Excellence in Customer Service Awards
PHILADELPHIA, PA—April 20, 2021—Today, the Business Intelligence Group named 78 companies, executives and products as winners of the 2021 Excellence in Customer Service Awards. This annual business aw…
www.icmi.com – Apr 20, 2021
Here Are the 2021 ICMI Global Contact Center Awards Finalists
Here Are the 2021 ICMI Global Contact Center Awards Finalists…
SalesTech Star – Apr 19, 2021
Verint Announces All-Star Keynote Lineup Of Barbara Corcoran,
Verint®, The Customer Engagement Company™, today announced the lineup for its Engage21 virtual conference May 19-21 featuring inspirationalBy STS News Desk On Apr 19, 2021 Engage21, a Three-Day Virtua…
CMS Wire – Apr 19, 2021
Getting the Most From Your Customer Journey Maps
The customer journey begins when a prospective customer realizes that they have a need to fulfill, and ends either when they have satisfied their need through a brand, or more hopefully, it will never…
CX Today – Apr 13, 2021
Predictive and Real-time Analytics: CX Today Expert Round Table
Real-time and predictive analytics can be a powerful tool in delivering exceptional customer experience. By making use of these types of analytics, contact centre agents are able to smooth out any pai…
AiThority – Apr 13, 2021
Verint, the Customer Engagement Company, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact center solutions, has selected the Verint Customer Eng…
Call to Call – Apr 8, 2021
Avaya é nomeada Parceiro do Ano da Verint por transformar as experiências de consumidores e colaboradores em todo o mundo A companhia foi reconhecida como Parceiro do Ano na América Latina, América do…
tibahia.com – Apr 8, 2021
Avaya é nomeada Parceiro do Ano da Verint
Salvador, 08/04/2021 – A Avaya, líder global em soluções para melhorar e simplificar as comunicações e a colaboração, foi reconhecida pela Verint como Parceiro do Ano na América Latina, América do Nor…
CX Today – Apr 8, 2021
Verint, the Customer Engagement Company ™, today announced that Vericast has chosen the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience of its contact centres. V…
ContactCenterWorld – Apr 8, 2021
Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience
Melville, NY, USA, April 7, 2021 — Verint(R) (NASDAQ: VRNT), a Customer Engagement Company™, announced that Vericast, a marketing solutions company, together with its Harland Clarke contact center so…
directorsclub.news – Apr 7, 2021
Verint®, the Customer Engagement Company™, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer E…
SalesTech Star – Apr 7, 2021
Vericast Chooses Verint Customer Engagement Cloud Platform
Verint® , the Customer Engagement Company™, today announced that Vericast, a leading marketing solutions company, togetherBy STS News Desk Last updated Apr 7, 2021 Verint® , the Customer Engagement Co…
Forbes – Apr 7, 2021
Customer Engagement During The Pandemic: Lessons Learned In AI And Analytics
Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement. When it comes to understanding customer sentiment and needs, AI and analyt…
TYN Magazine – Apr 7, 2021
Avaya Recibe el Premio “Socio del Año” de Verint
Avaya Recibe el Premio “Socio del Año” de Verint By Staff – 0 COMPARTIR: Avaya empresa de soluciones para mejorar y simplificar las comunicaciones y la colaboración, anunció que ha sido reconocida por…
FAnews – Apr 6, 2021
Building blocks to brand loyalty – Part 1
Growing and maintaining long-term client relationships goes beyond good customer service. It is often said that if you truly care about your clients, they will care about you. It is important that cli…
Gadgerss – Apr 6, 2021
Comparte en WhatsApp Comparte por Email Avaya, líder mundial en soluciones para mejorar y simplificar las comunicaciones y la colaboración, anunció que ha sido reconocida por Verint como su Socio Empr…
E-Semanal – Apr 5, 2021
Múltiples reconocimientos recibe Avaya por parte de Verint
Socio Empresarial del Año en América del Norte, Socio del Año en EMEA y Socio del Año en América Latina, son los reconocimientos que Verint otorgó a Avaya , informó ésta última. –Socio del Año, Améric…
Geekzilla – Apr 5, 2021
Avaya Recibe el premio “Socio del Año” de Verint para tres regiones.
Reconocimiento obtenido para las regiones de América del Norte, EMEA y América Latina Avaya, líder mundial en soluciones para mejorar y simplificar las comunicaciones y la colaboración. Anunció que ha…
Youtube – Apr 3, 2021
DisrupTV Episode 230, Celia Fleischaker, Mikita Mikado, John Furrier – YouTube
DisrupTV Episode 230, Celia Fleischaker, Mikita Mikado, John Furrier – YouTube…
www.contactcenterpipeline.com – Apr 1, 2021
Closing the Engagement Capacity Gap
The pandemic has left many businesses in a vulnerable state with limited budget and resources to manage ever-expanding customer channels. A year after the onset of the COVID-19 pandemic, only 50% of o…
www.intelligentcio.com – Apr 1, 2021
Avaya recognized as Partner of the Year in North America, EMEA and Latin America
Cloud Intelligent Technology More News Louise Mair | 1 April, 2021Avaya receives ‘Partner of the Year’ awards from Verint for transforming customer and employee experiences across the globe.Avaya , a …
Enterprise IT World – Apr 1, 2021
Avaya has been recognized by Verint as its North American Enterprise Partner of the Year, EMEA Partner of the Year and Latin American Partner of the Year . Avaya was singled out for its achievements …
SalesTech Star – Mar 30, 2021
Avaya, today announced that it has been recognized by Verint as its North American Enterprise Partner of the Year, EMEA Partner of the Year and LABy STS News Desk On Mar 31, 2021 Avaya Recognized as P…
blog.ventanaresearch.com – Mar 30, 2021
8×8 Shows Why CCaaS and UCaaS Should be Unified
8×8 Shows Why CCaaS and UCaaS Should be Unified Posted by Keith Dawson on Mar 30, 2021 3:00:00 AMThe pandemic accelerated several trends in the contact-center industry that were already underway, chie…
CX Today – Mar 30, 2021
Real-Time Analytics Can Help Flag and Address Script Non-Compliance
Despite the clear value advanced analytics could bring to contact centre organisations, research suggests that only 37% are utilising it effectively. But those who have applied advanced analytics incl…
www.destinationcrm.com – Mar 30, 2021
Contact Center Infrastructure: It’s Time to Assess Your Tools and Technology
If the coronavirus crisis taught us anything, it’s that contact centers are in greater demand than ever before, with resources spread thin. Problem is, many companies cannot satisfy the increased push…
Cross-Border E-commerce Magazine – Mar 29, 2021
Consumers set a high customer service bar
Consumers set a high customer service bar March 29, 2021 by Sanne LeendersApproximately a year into the COVID-19 outbreak, retail stores across the country have made adjustments to create a customer s…
www.bintelligence.com – Mar 29, 2021
Business Intelligence Group Announces Results of Annual Industry Awards Program
Philadelphia, PA–March 29, 2021–The Business Intelligence Group today announced the winners of its annual Artificial Intelligence Excellence Awards program. This business awards program sets out to …
Google Cloud – Blog – Mar 25, 2021
TELUS International migrates key customer experience app to Google Cloud
Free TrialAs more services and applications go online, ensuring a frictionless customer experience is vital to building brand loyalty, capturing more sales, and optimizing profits. But if your underly…
directorsclub.news – Mar 24, 2021
Verint® announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Management (WFM) Product and Market Report*—including a…
ContactCenterWorld – Mar 24, 2021
News : Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management
, , Melville, NY, USA, March 24, 2021 — Verint(R) (Nasdaq: VRNT), The Customer Engagement Company™, announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Con…
SalesTech Star – Mar 24, 2021
For Third Consecutive Year Customers Give Verint A Perfect Score
Verint® , The Customer Engagement Company™, today announced its achievement of perfect scores in multiple customer satisfaction categoriesBy STS News Desk On Mar 24, 2021 Only Featured Vendor to Achie…
techrseries.com – Mar 24, 2021
For Third Consecutive Year Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management For Third Consecutive Year Customers Give Verint a Perfect Score in Overall Ven…
Retail Dive – Mar 24, 2021
Consumers set a high customer service bar, but not every brand can deliver
Greeters stand by entrances next to hand sanitizer stations offering disposable masks to customers. Signs around stores encourage shoppers to wear a mask, avoid sampling products and stay six feet apa…
CustomerZone360 – Mar 12, 2021
Recipients of the 2021 CUSTOMER Products of the Year Award Announced
23 rd Annual award recognizes the most innovative customer experience technology solutions Shelton, CT, March 12, 2021 — TMC , a global, integrated media company helping clients build communities in p…
Constellation Research Blog – Mar 12, 2021
DisrupTV Episode 230, Celia Fleischaker, Mikita Mikado, John Furrier
DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. The audience can expect A-list guests, the latest enterprise ne…
www.icxa.org – Mar 12, 2021
Costco, Amazon, Apple top in retail customer satisfaction
Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience Index report. The report report is based on …
Retail Customer Experience – Mar 12, 2021
Costco, Amazon, Apple top in retail customer satisfaction
Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience Index report. The report report is based on …
India Retailing – Mar 11, 2021
Costco, Amazon & Apple take top spots in Retail Customer Satisfaction Study
Costco , Amazon and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report issued by Verint ® , The Customer …
Customer Think – Mar 11, 2021
2021 is the Year to Close the Engagement Capacity Gap
2021 is the Year to Close the Engagement Capacity Gap By Nancy Porte – March 10, 2021 0 15 views Tweet Source: Verint What a year it has been. Thinking back to last March, the first cases of Coronavir…
Martech Cube – Mar 9, 2021
Verint Wins Awards for Excellence in Customer Engagement
Verint®, The Customer Engagement Company™, announced today that its Customer Engagement Cloud Platform™ has been recognized as a leader by multiple industry sources* that honor excellence in a range o…
MarTech Series – Mar 9, 2021
Verint Wins Multiple Awards for Excellence and Innovation in Customer…
Verint Wins Multiple Awards for Excellence in Customer Engagement Home Technology Verint Wins Multiple Awards for Excellence and Innovation in Customer Engagement…
Inside – Mar 9, 2021
A recent survey of more than 1,100 shoppers by Convey revealed American consumers have increased their reliance on Amazon during the COVID-19 pandemic. It’s the second annual survey by Convey — a Deli…
www.kmworld.com – Mar 8, 2021
KMWorld 100 Companies That Matter in Knowledge Management 2021
The past year created dramatic shifts in how organizations operate, provide products and services, interact with customers and partners, and support work strategies. Flexibility, agility, and the abil…
www.kmworld.com – Mar 8, 2021
Cognitive computing: Building blocks
Machine learning is a part of many AI applications. The learning process is iterative; first, part of a dataset is input and analyzed, and a model is developed based on patterns and correlations among…
Retail Dive – Mar 8, 2021
Survey: Costco, Amazon, Apple are top in customer satisfaction
Dive Brief: A Verint Experience Index report found that Costco, Amazon and Apple rank highest in customer satisfaction out of the top 25 retailers, according to a Thursday press release. With more spe…
CIO Dive – Mar 8, 2021
In enterprise technology, the customer comes first
While 2020 technology spend focused heavily on making sure enterprises could function in new, remote ways, 2021 is about looking outside of the company, and focusing on customers. This year, the custo…
Loss Prevention Magazine – Mar 5, 2021
The Top Spots in Retail Customer Satisfaction Study
The customer experience is crucial to generating sales — online and in-store. That’s according to The Verint Experience Index, from customer engagement company Verint, which is based on a benchmark su…
techfans.co.uk – Mar 5, 2021
Costco, Amazon and Apple take top spots in retail customer satisfaction study
Costco, Amazon and Apple take top spots in retail customer satisfaction study March 5, 2021The customer experience is crucial to generating sales — online and in-store.That’s according to The Verint E…
www.techtelegraph.co.uk – Mar 5, 2021
Costco, Amazon and Apple take top spots in retail customer satisfaction study
Costco, Amazon and Apple take top spots in retail customer satisfaction study March 5, 2021The customer experience is crucial to generating sales — online and in-store.That’s according to The Verint E…
Smart Customer Service – Mar 5, 2021
Birth of the Customer Engagement Hub
<>Arguably, no function within the modern enterprise harbors more valuable consumer data than contact centers. Every day formal and informal contact centers hear from customers, prospects, investors, …
BestRetailandFoodPractices.com – Mar 5, 2021
These Three Retailers Ranked Highest in Customer Satisfaction
What do Costco Wholesale, Amazon and Apple have in common? According to the “Verint Experience Index” report from customer engagement company Verint, the three retailers ranked highest in customer sat…
MacMegasite – Mar 4, 2021
Costco, Amazon, Apple take top spots in Retail Customer Satisfaction Study : Apple World Today
Costco, Amazon, and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report issued by Verint, a customer engag…
Apple World Today – Mar 4, 2021
Costco, Amazon, Apple take top spots in Retail Customer Satisfaction Study
Costco, Amazon, and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report issued by Verint, a customer engag…
Close-Up Media – Mar 4, 2021
Verint: Intelligent Virtual Assistant Receives Industry Recognition
Verint recently reported that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. According to a media release, Opus Research named Veri…
Chain Store Age – Mar 4, 2021
Costco, Amazon and Apple take top spots in retail customer satisfaction study
The customer experience is crucial to generating sales — online and in-store. That’s according to The Verint Experience Index, from customer engagement company Verint, which is based on a benchmark su…
blog.contactcenterpipeline.com – Mar 2, 2021
Contact Center Pipeline Magazine: Inside Our March 2021 Issue | Contact Center Pipeline Blog
Contact Us Sign in Welcome!Log into your account your username your password Forgot your password? Password recovery Recover your password your email Search Sign in Welcome! Log into your account your…
Customer Experience Magazine – Mar 2, 2021
Bridging the Engagement Capacity Gap
Brands are caught in a maelstrom of change, the impact of which will be felt for years to come. The pace of digital transformation has accelerated dramatically, and with it has brought increased consu…
CMS Wire – Feb 25, 2021
Getting Started With Designing Effective Conversational AI
Done right, conversational AI can boost customer experience. But as with all things, the key is doing it right. Because the costs of doing conversational AI wrong can be greater than never using it in…
Agility PR Solutions – Feb 24, 2021
Companies aren’t prepared to support customer engagement in the COVID era and beyond
With massive digital disruption in full swing, and now a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving …
Security Magazine – Feb 23, 2021
How layered security can help prevent $150,000 losses from ATM attacks
Automated teller machines (ATMs) are a hallmark of financial convenience. Prior to their creation, consumers were bound to the limited opening hours of their bank and the assistants who served them if…
directorsclub.news – Feb 23, 2021
Verint® announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and …
AiThority – Feb 23, 2021
, the Company , announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Featu…
MarTech Series – Feb 23, 2021
Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Verint , the Customer Enga…
MarTech Series – Feb 23, 2021
Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry…
Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations We store cookies on your computer to improve your experience and provide more personalized s…
SalesTech Star – Feb 22, 2021
Verint Intelligent Virtual Assistant First to be Named a Leader
Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations.By STS News Desk On Feb 22, 2021 Verint , the Customer Engagement Company ™, today announced…
No Jitter – Feb 22, 2021
Contact Center & Customer Experience
The latest news from RingCentral, Microsoft, Mitel, Nureva, Cresta, Deepgram, and Verint.…
ContactCenterWorld – Feb 19, 2021
On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving for…
Forbes – Feb 18, 2021
5 Stressors In Your Workplace And How To Deal With Them
Even the most halcyon of offices can run into stressful times, and it’s the responsibility of the leader to get their team through it. Times like these, though, are far from peaceful: the fallout from…
directorsclub.news – Feb 17, 2021
Sam Heggie-CollinsOn the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement pri…
uktechnews.co.uk – Feb 17, 2021
A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of massive digital disruption and now, a year…
AiThority – Feb 17, 2021
On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support priorities moving forward, and 82 percent…
MarTech Series – Feb 17, 2021
New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support…
New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond We store cookies on your computer to improve your experien…
SalesTech Star – Feb 17, 2021
A few of the key findings of new global research conducted by Verint®
A few of the key findings of new global research conducted by Verint® , the Customer Engagement Company™. The conclusions are based onBy STS News Desk On Feb 17, 2021 A Troubling Engagement Capacity G…
(No Jitter) – Feb 5, 2021
No Jitter Roll: RingCentral API Updates, AI Funding
Image: Nureva This week we share announcements around RingCentral platform updates, Skype for Business Online, IP desk phones, developer toolkits, and business-communications funding. RingCentral Shar…
(CFOtech Asia) – Feb 5, 2021
8×8’s Winter 2021 aims to enhance the customer experience
8×8’s ‘Winter 2021’ enhancements to its range of communication and collaboration tools may bring everything but a chill to the workplace, thanks to a swath of new features, integrations, and partnersh…
(CFOtech Australia) – Feb 5, 2021
8×8’s Winter 2021 aims to enhance the customer experience
8×8’s ‘Winter 2021’ enhancements to its range of communication and collaboration tools may bring everything but a chill to the workplace, thanks to a swath of new features, integrations, and partnersh…
(IT Brief Australia) – Feb 5, 2021
8×8’s Winter 2021 aim to enhance the customer experience
8×8’s ‘Winter 2021’ enhancements to its range of communication and collaboration tools may bring everything but a chill to the workplace, thanks to a swath of new features, integrations, and partnersh…
(CMO – Australia) – Feb 4, 2021
CMO’s top 8 martech stories for the week – 4 February 2021 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 4 February 2021 All the latest martech, customer and adtech news from Genesys and Limitless, Demand Science, TVSquared, Magnite, Dynamic Yield, SparkPost…
(www.speechtechmag.com) – Feb 4, 2021
Features The State of Speech Engines T he transformation that speech engines have experienced over the past few years has been nothing short of phenomenal, due in no small part to advancements in impo…
(www.destinationcrm.com) – Feb 2, 2021
Verint Divests Itself of Cybersecurity Unit
February 2, 2021 Verint Divests Itself of Cybersecurity UnitVerint Systems has completed its spin-off of the Verint Cyber Intelligence business line, which officially launched today as its own company…
(Database Trends & Applications) – February 2, 2021
Cognyte Launches as Stand-Alone Company Following Spin-Off from Verint
Cognyte, a security analytics software company that provides governments and enterprises with actionable intelligence, will open trading on the Nasdaq Stock Market by ringing the opening bell today in…
(www.kmworld.com) – February 2, 2021
Verint completes spin-off of Cognyte Software
Verint Systems has completed the spin-off of Cognyte Software Ltd., marking the start of its journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources—including…
(Benzinga) – February 2, 2021
Verint Systems Inc. (NASDAQ:VRNT) – Why Verint Systems Stock Is Trading Higher Today
Verint Systems (NASDAQ: VRNT ) shares are trading higher Tuesday after the company reported that it completed its spin-off of Cognyte Software.Verint Systems is an enterprise software company operatin…
(The Motley Fool) – February 2, 2021
Why Verint Systems Stock Fell Today
Why Verint Systems Stock Fell Today The company completed the spin-off of Cognyte Software. Feb 2, 2021 at 12:19PM Author Bio Chris has covered Tech and Telecom companies for The Motley Fool since 201…
(MarTech Series) – February 2, 2021
Verint Celebrates ‘Day One’ as a Company Focused on…
Verint Celebrates ‘Day One’ as a Company Focused on Enabling Brands to Achieve Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off We store cookies on your computer to impr…
(SalesTech Star) – February 2, 2021
Verint Celebrates ‘Day One’ as a Company Focused on Enabling Brands
Verint Systems Inc, the Customer Engagement Company™, announced that it has completed the spin-off of Cognyte Software Ltd.By STS News Desk On Feb 2, 2021 Customer Engagement Cloud Platform Connects W…
(Cyber M@rketing Services) – February 2, 2021
Ryan Hollenbeck, SVP, Global Marketing
An interview with Ryan Hollenbeck, SVP, Global Marketing, VerintX We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and serv…
(Seeking Alpha) – February 2, 2021
Verint completes Cognyte software spin-off
Verint Systems (NASDAQ:VRNT) slumped 41.1% in premarket trade after announcing that it has completed the spin-off of Cognyte Software making the company a pure-play customer engagement vendor with an …
(AiThority) – February 2, 2021
Inc., the Company, announced that it has completed the spin-off of Cognyte Software Ltd. The milestone marks the start of Verint’s journey as a pure-play customer engagement vendor with an exclusive f…
(cyprusshippingnews.com) – February 1, 2021
8×8 makes it easier for organisations to Engage, Work, and Manage Interactions between employees and customers February 1, 20218×8, Inc. (NYSE:EGHT), a leading integrated cloud communications platform…
(www.contactcenterpipeline.com) – February 1, 2021
Equipping the Enterprise for the AI-Powered Human Agent Era
Resolve situational whiplash in your center. Use agent assistive technology to surface information, provide alerts and automate processes. From 1990 to 2010, some 4,400 children in the United States 1…
(CX Today) – February 1, 2021
Verint Celebrates Completion of Cognyte Software Spin-Off
Verint Systems Inc has announced that it has completed the spin-off of Cognyte Software Ltd as part of a milestone marking the start of their journey as a pure-play customer engagement vendor. This gi…
(Channel Partners) – Jan 29, 2021
8×8 Launches Winter 2021 Release
8×8, a cloud communications platform provider, has added…workforce management functionality with Verint Monet and Verint Enterprise, bringing tight synchronization of historical and real-time interaction data and agent information.
(CFOtech New Zealand) – Jan 28, 2021
8×8 & Verint combine contact centre & workforce management offerings
8×8 and Verint are teaming up to bring cloud contact centre and cloud workforce management applications together as joint offerings for mid-market and enterprise businesses.
(Chain Store Age) – Jan 26, 2021
Urban Outfitters links contact center staffing to customer needs
In conjunction with the Verint/8×8 partnership news, Chain Store Age published a story explaining how Urban Outfitters is using Verint’s WFM and 8×8’s contact-center-as-a-service to optimize customer engagement operations by making it easier to plan, forecast, and schedule contact center agent workloads.
(Waters Technology) – Jan 25, 2021
AFTAs 2020: Best Partnership or Alliance—Verint & Cloud9
In early December, WatersTechnology named Verint Financial Compliance and Cloud9 as the winner of the Best Partnership or Alliance category. This week, the publication did a feature outlining how Verint and Cloud9 are working together to bring a cloud-enabled communications solution to support traders who are now working remotely as well as on the trading floor.
(KMWorld) – Jan 25, 2021
Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide
Verint and 8×8 announced a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.
(CustomerZone360) – Jan 22, 2021
CUSTOMER Magazine Announces Winners of 5th Annual Workforce Optimization Innovation Awards
Verint Workforce Management is among the winners of the 2020 CUSTOMER Workforce Optimization Innovations awards presented by TMC and CUSTOMER Magazine.
(CX Today) – Jan 19, 2021
CX Today: 2021 Intelligent Voice Assistant Goals: Pivoting for the Post-COVID Era
In her guest blog, Tracy Malingo explains how voice technology will meet new business needs and challenges in 2021.
(Securityinformed.com) – Jan 13, 2021
Which New Buzzwords Reflect The Security Industry’s Trends?
Editor Larry Anderson highlights the latest buzzwords used to describe and define the latest technology in the security market. Alex Johnson is a member of the panel of experts who weigh in.
(CMS Wire) – Jan 13, 2021
Take Your Cloud Strategy Into the Future
Journalist David Roe explores the challenges related to cloud deployment. Alex Johnson is among those quoted and provides insights into what it takes to develop and implement a hybrid cloud strategy.
(Destination CRM) – Jan 8, 2021
Destination CRM: The Top 10 CRM Stories of 2020
Destination CRM editor, Leonard Klie, selected the top 10 CRM stories of 2020 based on reader interest. Phil Britt’s story on Verint Virtual was among those that made the list.
(AIthority) – Jan 7, 2021
Verint Expands Customer Engagement Market Leadership in Asia Pacific
Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year
(ContactCenterWorld) – Jan 6, 2021
Verint Expands Customer Engagement Market Leadership in Asia Pacific
Verint announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year.
(CustomerThink) – Jan 3, 2021
Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources
In her latest byline, Nancy Porte discusses how the pandemic impacted how customers responded to surveys and the CX team’s new approach to collecting customer feedback.
(Opus Research) – Jan 1, 2021
Welcome to 2021: The Year of Ubiquitous Intelligent Assistants
Opus research analyst, Dan Miller, explores how the global pandemic accelerated the acceptance and use of IVAs and what to expect in 2021. Verint’s AI Blueprint is among the solutions Dan mentions.
(Destination CRM) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics
…Verint Systems today introduced Digital Behavior Analytics as part of its Experience Cloud to capture and track millions of clicks, gestures, taps, and other actions so organizations can see and analy…
(Contact Center Pipeline) – Dec 1, 2020
Legal and Regulatory Developments in 2020—and What to Expect in 2021
An overview of some of the significant legal developments that took place in 2020, and what to anticipate in 2021. Think about this. In just a few short weeks, 2020 will (thankfully) come to an end. T…
(AiThority) – Dec 1, 2020
Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes Inc., The Company, announced the addition of to its Experience Cloud solution, cre…
(directorsclub.news) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics
Verint® announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution ca…
(MarTech Series) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences We store cookies on your computer to improve you…
(Customer Think) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences By News Editor – December 1, 2020 0 10 views Twe…
(dmn.ca) – Dec 1, 2020
Verint Introduces Digital Behavior Analytics
MELVILLE, NY—Verint Systems has added Digital Behavior Analytics to its Experience Cloud solution to create a deep, insightful and comprehensive view of digital customer interactions. The new solut…
(TalkCMO) – Dec 2, 2020
Verint provides new Digital Behavior Analytics
The customer engagement company Verint Systems Inc., has announced the addition of new features like Digital Behavior Analytics to the Experience Cloud solution. It helps create a deep, detailed, and …
(Forbes) – Dec 2, 2020
AI’s Next Big Coup: Augmenting Intelligence To Combat Customer Service Burnout
Senior Vice President at Verint , overseeing the company’s global marketing, customer experience program and sales enablement. In 2020, we saw technology rise to take on a new humanitarian role — to …
(SalesTech Star) – Dec 2, 2020
Verint Introduces Digital Behavior Analytics to Understand
Verint Systems Inc, The Customer Engagement Company™, today announced the addition of Digital Behavior AnalyticsBy STS News Desk Last updated Dec 2, 2020 Organizations Gain Newfound Visibility into Cu…
(kmworld) – Dec 2, 2020
Verint adds digital behavior analytics to its Experience Cloud solution
Enables understanding of how customers navigate digital properties and to enhance the quality of customer experiences?…
(Forrester) – Dec 3, 2020
Facebook Looks To Monetize Messaging By Acquiring Kustomer And Extend Into Customer Service
Facebook announced its intention to acquire Kustomer for $1B, adding digital customer service to its portfolio. Why the focus on customer service? It’s because customers hold the power in interactions…
(CMO – Australia) – Dec 3, 2020
CMO’s Top 8 Martech Stories for the Week – 3 December 2020 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 3 December 2020 All the latest martech and adtech news this week from Salesforce, ServiceNow, Facebook, Frontify, Seismic, Verint, ShareThis and Gainsigh…
(SalesTech Star) – Dec 4, 2020
Verint Customers Recognised for Excellence in Customer
Verint Systems, The Customer Engagement Company™, celebrated its customers at the seventh annual Engage 2020 EMEA Customer ConferenceBy STS News Desk On Dec 4, 2020 Customers Adapt and Respond in 2020…
(Customer Think) – Dec 4, 2020
Facebook Looks To Monetize Messaging By Acquiring Kustomer And Extend Into Customer Service
Facebook Looks To Monetize Messaging By Acquiring Kustomer And Extend Into Customer Service By Kate Leggett – December 4, 2020 0 14 views Tweet Facebook announced its intention to acquire Kustomer for…
(MarTech Series) – Dec 9, 2020
Verint Announces Automation Solution to Improve Retail…
Verint Announces Automation Solution to Improve Retail Banking Customer Experience We store cookies on your computer to improve your experience and provide more personalized services, both on this web…
(destinationcrm) – Dec 10, 2020
Verint Adds Engagement Data Management to its Open Cloud Platform
Verint Systems has launched Engagement Data Management (EDM) as part of the Verint Cloud Platform. Verint EDM provides a uniform and cohesive view of interaction data across data silos created by the …
(Datanami | DataName) – Dec 10, 2020
Verint Unveils Engagement Data Management Offering to Slay Customer Data Silos
MELVILLE, N.Y., Dec. 10, 2020 — Verint Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Veri…
(kmworld) – Dec 10, 2020
Verint unveils engagement data management solution
Verint Systems has launched an engagement data management solution, part of the Verint Cloud Platform. Verint EDM is the first solution to enable organizations to gain a uniform and cohesive view of i…
(MarTech Series) – Dec 10, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT O…
(SalesTech Star) – Dec 10, 2020
Verint Unveils Engagement Data Management, Open Cloud Platform
Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today launched its Engagement Data Management (EDM) solution,By STS News Desk On Dec 10, 2020 Industry’s First Offering Specifical…
(Corporate Compliance Insights) – Dec 10, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
in GRC Vendor NewsIndustry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data HubOpen Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal fo…
(AiThority) – Dec 11, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Inc., The Company, launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive v…
(AiThority) – Dec 11, 2020
Hot Startups: Latest News And Updates On Daily Roundup
AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in, , , and human-system interactions. We will cover the ro…
(AiThority) – Dec 11, 2020
Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform
Inc., The Company, launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive v…
(TMCnet News) – Dec 11, 2020
Verint Celebrates Exceptional Customer Engagement
Call Center Scheduling Featured Article December 11, 2020 By Maurice Nagle , Web EditorAs organizations around the globe have scrambled to meet the demands of customers during an unprecedented pandemi…
(SalesTech Star) – Dec 16, 2020
Verint Earns Top Awards for Excellence in Customer Engagement
Verint® Systems Inc., The Customer Engagement Company™, today announced that it has received multiple awards* from Consumidor ModernoBy STS News Desk On Dec 16, 2020 Verint® Systems Inc. (Nasdaq: VRN…
(ContactCenterWorld) – Dec 16, 2020
News: Verint Earns Top Awards for Excellence in Customer Engagement in Brazilian Market
Melville, NY, USA, Dec 15, 2020 — Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has received multiple awards from Consumidor Moderno and Grupo Padrão fo…
(SecurityInformed.com) – Dec 17, 2020
Convergence in Financial Security: Much More Than a Buzzword
As a leader, I am a big proponent of using what’s happened in the past — and is currently happening in the present — to better prepare our business and our customers for what’s to come. Applying this …
(CMO) – Dec 17, 2020
CMO’s Top 8 Martech Stories for the Week – 17 December 2020 – CMO Australia
CMO CMO’s top 8 martech stories for the week – 17 December 2020 All the latest martech and adtech news this week from Verint, Wirewax, TechTarget, Cisco, adtech outfits, ArthurAI, Truera and Amanda AI…
(SalesTech Star) – Dec 22, 2020
Verint Partners Recognised for Excellence in Customer Engagement
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across the EMEA regionBy STS News Desk On Dec 22, 2020 EMEA Partners Online Event Celebrated Growing Ecos…
(SalesTech Star) – Dec 24, 2020
Speech Recognition Software for Sales and Customer Support Teams
There are companies already forayed into the speech recognition arena. the top global speech recognition software being used by behemothsBy STS Staff Writer Last updated Dec 24, 2020 For sales, speech…
Voice Search Sees Business Boost
(SpeechTech Magazine) – Nov 1, 2020
…Features Voice Search Sees Business Boost A mong consumers, half of all web searches will soon be done by voice, according to research from AppDynamics, an application performance management and IT op……
(Contact Center Pipeline) – Nov 1, 2020
…Demonstrate understanding, care and compassion for customers and employees. Everyone could use a little more empathy these days. The desire to feel heard and understood is a basic human need, and one ……
Seven Ways Next-Gen Knowledge Management Is Helping Organizations Respond at the Pace of Change
(Contact Center Pipeline) – Nov 1, 2020
…Infusion of AI enhances knowledge usability while improving speed to value. Since the onset of the COVID pandemic, customers have found themselves in completely different circumstances, and support or ……
Avaya Adds TCG as Master Agent Partner
(Channel Partners) – Nov 2, 2020
…Avaya added a new face to its stable of master agent partners. Telecom Consulting Group ( TCG ) and its channel partners will sell the communications vendors’ Cloud Office solution in the the U.S. TCG……
Top honors for B2B marketing organizations leading in revenue generation
(SalesTech Star) – Nov 2, 2020
…Top honors for B2B marketing organizations leading in revenue generation, presented at the B2B Sales and Marketing Exchange.EVENTS 2020 REVMasters Award Winners Announced Top honors for B2B marketing ……
Contact Center Pipeline Magazine: Inside Our November 2020 Issue
(Contact Center Pipeline) – Nov 3, 2020
…Sitting here this morning, I see we have three sets of numbers going up… way up! Unfortunately, our COVID numbers are climbing higher and setting new records. That means we will continue to see major ……
Inteligencia Artificial y Automatización son el Dúo Fantástico
(JC Magazine) – Nov 3, 2020
…Por Gaston Tanoira, Líder de Tecnología de Avaya Latinoamérica Recientemente tuve la oportunidad de conversar con ejecutivos de tres compañías, líderes en innovación e inteligencia artificial (AI): Go ……
Inteligencia Artificial y Automatización: “Dúo Fantástico” de Centros de Contacto
(Boletin de la Computacion) – Nov 4, 2020
…Avaya junto a sus aliados están liderando las tecnologías para hacer más eficientes los Centros de Contacto de próxima generación. [ Gaston Tanoira | Líder de Tecnología de Avaya Latinoamérica ] Recie ……
KMWorld Readers’ Choice Awards 2020
(KMWorld) – Nov 5, 2020
…The knowledge management ecosystem continues to expand with innovative new products and technologies to help customers gain meaningful insights and put them to use when and where they need them. With ……
Verint Wins FinTech Regulatory Compliance Award
(Customer Zone 360) – Nov 5, 2020
…In the banking and financial services sector, there is a seemingly endless list of rules and regulations that govern customer contact. Since these institutions handle the most sensitive customer data ……
Chat Commerce Driving Higher Revenue, Better CX
(CRM Buyer) – Nov 6, 2020
…More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals th ……
Chat Commerce Driving Higher Revenue, Better CX
(TechNewsWorld) – Nov 6, 2020
…More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals th ……
The Buy-Side Technology Awards 2020: All the Winners and Why They Won
(WatersTechnology) – Nov 6, 2020
…Upcoming events The future of post trade operations What are past, current, and future challenges in post-trade, and why do they still exist? How have financial institutions been dealing with post-tra ……
Chat Commerce Driving Higher Revenue, Better CX
(Business Intelligence Info) – Nov 6, 2020
…By Jack M. Germain Nov 6, 2020 5:00 AM PT More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer ex ……
(SecurityInformed) – Nov 9, 2020
…Artificial intelligence is more than just the latest buzzword in the security marketplace. In some cases, smarter computer technologies like AI and machine learning (ML) are helping to transform how s…
7 ways to avoid remote work burnout in call centers
(SearchUnifiedCommunications) – Nov 9, 2020
…A major issue among remote workers across all industries — but especially within contact centers — is burnout. Agents interact with customers throughout the day, trying to resolve their issues while…
Customer Experience Lessons from 2020: Experts Chime In
(ExperienceInvestigators) – Nov 10, 2020
…We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. Our needs changed to reflect these new realities. Par…
Verint Financial Compliance Named Best Solution for Second Consecutive Year
(SalesTech Star) – Nov 10, 2020
…Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its Financial Compliance™ solutionBy STS News Desk On Nov 10, 2020 WatersTechnology’s Buy-Side Technology Aw…
Customer Experience Lessons from 2020: Experts Chime In
(SalesTech Star) – Nov 12, 2020
…We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. Our needs changed to reflect these new realities. Par…
Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide
(AIT News Desk) – Nov 12, 2020
…Open, Flexible Community Gives Teachers a Trusted Source for Information and Collaboration Verint Systems Inc., The Customer Engagement Company, announced that leading , Newsela, has selected the Veri…
(YouTube) – Nov 20, 2020
…What customer experience lessons can we take from 2020? Here’s what CX Pro Nancy Porte has to say: “For me, 2020 was the year of resilience for our CX progra…
Verint Helps Reinvent Teachers Lounge
(Customer Zone 360) – Nov 20, 2020
…By Maurice Nagle , Web EditorI believe the children are our future – as scary as envisioning Gen-Z in power may be – and as such we need to teach them well and let them lead the way. Education is comp…
SaaS Eliminates the Significant Hurdle of Software Installation and Maintenance
(TMCnet News) – Nov 25, 2020
…Nearly every established company can cite a software implementation that went wrong. There might be several reasons for this. They may have bought a solution that doesn’t suit its needs well, either b…
(TalkCMO) – Nov 27, 2020
…Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the December speaker line-up that explores how companies can leverage artificial intelligence to drive innovation…
For Better Customer Service, Look into the Future
(Destination CRM) – Nov 30, 2020
…Companies can anticipate and address needs in advance with the right data, technology, and personnel By Sam Del Rowe , contributing writer For Better Customer Service, Look into the Future In this day…
Whether B2B or B2C, Buyers Are Still Human
(Destination CRM) – Nov 30, 2020
…While businesses and the CRM technology that supports them have often been stratified depending on whether they cater to business-to-business (B2B) or business-to-consumer (B2C) markets, there are ele…
A Centralized Perspective for Modern Banking
(ASIS International) – Oct 1, 2020
…During the 1980s and 1990s, video cassette recorders (VCRs) became a staple in many homes and businesses. But bit by bit, VCRs’ reign was overtaken by DVD players and newer technologies that emerged—o…
Top 20 CEM Solution Companies – 2020
(CIOReview) – Oct 1, 2020
…Top 20 CEM Solution Companies – 2020…
(Global Banking and Finance Review) – Oct 5, 2020
…(IHG), one of the world’s leading hotel companies, brings Kimpton Hotels & Restaurants’ signature heartfelt service and distinctive design to the heart of Thailand with the opening of . Located in…
A voz do cliente direcionando estratégias vencedoras
(Consumidor Moderno/Modern consumer) – Oct 8, 2020
Inteligência artificial e o questionamento com frequência foram os diferencias em um dos principais grupos de saúde do país na pandemia Com o crescimento da notoriedade de um bom atendimento, vem a al…
Communities: The Best Kept Self-Service Secret in Customer Experience
(Customer Think) – Oct 8, 2020
Communities: The Best Kept Self-Service Secret in Customer Experience By Nancy Porte – October 8, 2020 0 26 views Tweet Source: Getty Images With today’s shifting landscape stemming from the global pa…
Verint Named to 2020 CRM Industry Leader Awards
(SalesTech Star) – Oct 8, 2020
Last updated Oct 8, 2020 Recognized for Market Leadership, Continued Innovation in Cloud and AIVerint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced it was recogniz…
How technology is disrupting the management-consulting industry – Business Insider
(Business Insider) – Oct 10, 2020
When it comes to information, expertise, insight and execution, technology is threatening to disrupt consulting firms’ ability to offer services to clients at a high price tag. Getty Images This story…
2020 CRM Industry Leader Awards Honor Verint
(TMCnet News) – Oct 12, 2020
Call Center Management Featured Article October 12, 2020 By Maurice Nagle , Web EditorStaying a step ahead of the competition in the contact center solution space is no small feat. Innovation is takin…
How to Manage Large Call Recording Platforms
(CallCentreHelper) – Oct 13, 2020
Business Systems discuss how the Head of IT in the contact centre can manage large call recording platforms.Most organisations are dealing with rapidly evolving and growing technology landscapes, and …
2020 TMC Labs UC Innovation Winners Represent a Diverse Cross-Section of Solutions
(TMCnet News) – Oct 15, 2020
We are thrilled to present the 2020 winners of the TMC ( News – Alert ) Labs UC Innovation awards. We have representatives from a range of companies worthy of your consideration. AudioCodes Meeting I…
(TMCnet News) – Oct 17, 2020
Organization Gains Comprehensive Insights to Drive Digital Strategy and Improve Member Journeys While Managing Record Increases in Website Traffic Verint Systems Inc., The Customer Engagement Company,…
Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels
(ContactCenterWorld) – Oct 19, 2020
Melville, NY, USA, Oct, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced the Canadian Real Estate Association (CREA), a Canadian single-industry trade associatio…
Speech Analytics Market to Be Worth $3.8 Billion by 2025
(www.speechtechmag.com) – Oct 20, 2020
Industry market research firm MarketsandMarkets has projected the global speech analytics market size to grow from $1.5 billion today to $3.8 billion by 2025, at a compound annual growth rate of 20.2 …
From VoC To Experience Management: Are We Creating More Engaging CX?
(Forbes) – Oct 22, 2020
Senior Vice President at Verint , overseeing the company’s global marketing, customer experience program and sales enablement. For decades, we’ve been collecting customer feedback through various for…
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
(Business 2 Community) – Oct 28, 2020
Verint Systems has expanded its partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates customer details, including …
(techrseries.com) – Oct 28, 2020
Verint Knowledge Management Tightly Integrated with Avaya OneCloud CCaaS Contact Center Solution Verint Systems Inc, The Customer Engagement Company™, announced an expanded partnership with Avaya, a g…
Verint and Avaya expand existing partnership
(Seeking Alpha) – Oct 28, 2020
Verint Systems (NASDAQ:VRNT) expanded its 15+ years partnership with Avaya (NYSE:AVYA) for integrating the former’s Knowledge Management with the latter’s OneCloud CCaaS, a modern browser-based deskto…
(Telecom Reseller) – Oct 28, 2020
MELVILLE, NY and RALEIGH-DURHAM, NC – Oct. 28, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an expanded partnership with Avaya (NYSE: AVYA), a global l…
Verint and Avaya Expand Partnership
(AiThority) – Oct 29, 2020
The Customer Engagement Company, announced an expanded partnership with , a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Managem…
Verint and Avaya expand partnership
(kmworld) – Oct 29, 2020
Verint is expanding its partnership with Avaya, a provider of solutions to enhance and simplify communications and collaboration. The expanded partnership integrates Verint Knowledge Management with A…
Verint, Avaya to Tightly Integrate KM, CCaaS Products
(dmn) – Oct 29, 2020
MELVILLE, NY and RALEIGH-DURHAM, NC—Verint has expanded its partnership with Avaya to integrate Verint Knowledge Management with Avaya OneCloud CCaaS. Verint Knowledge Management uses patented, artifi…
No Jitter Roll: Cloud Platform Updates; Integrations
(No Jitter) – Oct 29, 2020
Image: Julien Eichinger – stock.adobe.com In this week’s No Jitter Roll, we share news surrounding cloud communications platform updates as well as partner expansions, live video captioning, and a Zoo…
Verint and Avaya Expand Partnership
(MarTech Series) – Oct 30, 2020
Verint Systems Inc, The Customer Engagement Company, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate V…
Avaya & Verint Announce New Integration
(Customer Zone 360.com) – Oct 30, 2020
By Maurice Nagle , Web EditorIn enterprise technology, 15 years is a lifetime. In the past 15 years, we’ve seen the contact center migrate from rows of agents, to a combination of at home agents and c…
I’ve Looked at Clouds from Both Sides Now
(Contact Center Pipeline) – Sep 1, 2020
…In 1969, Canadian singer/songwriter Joni Mitchell released a folkie-sounding album called Clouds. Featured on the album was a song called “Both Sides, Now” that was written by Joni Mitchell in 1967 an…
(Contact Center Pipeline) – Sep 1, 2020
…In recognition and appreciation to Verint, our September 2020 Wall of Fame Sponsor. Company name Verint CEO Dan Bodner, President, CEO and Chairman of the Board Founded 1994. We just celebrated our 25…
3 Roadblocks to a Successful VoC Program
(CMS Wire) – Sep 3, 2020
…PHOTO: Jarkko Laine Voice of the Customer (VoC) is a major element of most customer experience programs. VoC can not only signal but help explain if the company is succeeding or failing in its CX effo…
KMWorld Trend-Setting Products of 2020
(KMWorld) – Sep 4, 2020
…Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding n…
Automated CX Strategies to Revitalize Customer Relations
(ACTU24H) – Sep 9, 2020
… If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation (CXA) is making the difference b…
Exclusive Q&A: Banking on cloud-based security
(International Security Journal) – Sep 9, 2020
… Kevin Wine, Vice President – Business Unit Marketing, Verint Systems explains why cloud-based solutions will play a major role in future security operations. Why should an organisation look to utilise…
Customer Service Above All Else
(Shooting Sports Retailer) – Sep 9, 2020
… Photo by John Hafner When we lived in Alaska, my wife, Cheryl, started a small business from scratch. It began as a retail shop catering to hockey players, swimmers, kid’s dance, the sale and engravin…
Convergence Of Financial Institutions’ Risk Management Aided By Artificial Intelligence
(Forbes) – Sep 11, 2020
… The attention on technology and risk in financial institutions has often been laser focused on transactions. That makes sense because of the large volume of trades and other transactions that are at…
Verint and Key Customers Wins Customer Contact Week Excellence Awards
(Close-Up Media) – Sep 11, 2020
… Verint Systems has won Automation Solution of the Year for its AI Blueprint in this year’s Customer Contact Week Excellence Awards. According to a media release, Verint also was awarded Honorable Ment…
Cognitive Computing and AI change the way knowledge management is done
(KMWorld) – Sep 11, 2020
…A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants to patient diagnoses at hospitals. It also d…
Top 10 Speech Recognition Companies to Watch in 2020
(Analytics Insight) – Sep 14, 2020
…Voice recognition market is estimated to reach US$31.82 billion by 2025 Technology is invading in every sector. New inventions, innovation and devices are making life easier for everyone. Voice recogn…
5 Technology Trends Changing Business Communication
(Pensacola Voice) – Sep 14, 2020
…Starting a business in today’s world is easier than ever before. While advanced technology is responsible for the increasing number of entrepreneurs, running a successful business is not as easy as it…
Observe.ai raises $54 million to analyze call center conversations
(VentureBeat) – Sep 15, 2020
…Open NowObserve.ai, a startup developing AI call center software, today closed a $54 million funding round. A spokesperson told VentureBeat the funds will be used to accelerate growth and R&D as Obser…
Evolve IP gaat verder waar de rest stopt
(Dutch Connect) – Sep 18, 2020
…Evolve IP, een wereldwijd actieve cloudprovider en specialist in cloudcommunicatie, is in Nederland op allerlei manieren aan het groeien. Het partnerkanaal breidt zich uit, er worden nieuwe allianties…
Boost Your Voice of Customer Program With These Tactics
(CMSWire) – Sep 21, 2020
…Marketers seeking to boost the effectiveness of their Voice of the Customer (VoC) programs can benefit from these seven best practices, offered by executives from a variety of companies. David Cusick…
(ZDNet) – Sep 22, 2020
…I’ve known Nancy Porte for a long time. Probably about seven to eight years. Aside from her genuine niceness, she is one of those people who have the experience and insight to actually teach a teacher…
Boost Your Voice of Customer Program With These Tactics
(CMSWire) – Sep 22, 2020
…Marketers seeking to boost the effectiveness of their Voice of the Customer (VoC) programs can benefit from these seven best practices, offered by executives from a variety of companies. David Cusick…
(Metrópoles) – Sep 25, 2020
…São Paulo, setembro de 2020 – A Avaya recebeu o Prêmio Frost & Sullivan 2020 por Inovação Estratégica Competitiva, Liderança em Telefonia IP Hospedada e Unified Communications as a Service (UCaaS) na…
How Intelligent Virtual Assistants Are Leading the Transition to the Intelligent Enterprise
(Customer-Me) – Sep 29, 2020
…Intelligent virtual assistants (IVAs) have proven themselves to automate the handling of customer and employee requests and tasks. They are quickly becoming a fixture in the organization’s customer se…
Is your online support community leaving money on the table?
(KMWorld) – Sep 29, 2020
…Customers rely on online support communities to provide an always-on source of answers to product or service questions, however many companies don’t realize how valuable these communities can be to th…
Crie um bot para chamar de seu
(Revista Consumidor Moderno) – Sep 29, 2020
…PRODUTIVIDADE Crie um bot para chamar de seu O uso de tecnologias de Analytics e IA foi debatido durante o Fórum Digital Consumidor Moderno realizado com o apoio da Verint Por Ca…
Co-Browsing Gains as a Service Tool
(Destination CRM) – Sep 30, 2020
…Co-browsing, the ability for consumers to share their computer screens and systems with company representatives, was already on an upswing in the past year or so, but it has seen interest explode as a…
Data Links Disparate Technology Demands
(Destination CRM) – Sep 30, 2020
…FULL TEXT Even before the COVID-19 pandemic, CRM was becoming ubiquitous. It has only gained steam in the months since government-mandated lockdowns, social distancing, and, now, limited reopenings. I…
Automated Solutions Have Become Work-from-Home Agents, Too
(Speech Tech Mag) – Aug 1, 2020
…Recently the contact center industry has seen a rapid acceleration in the development and adoption of artificial intelligence-infused capabilities across the spectrum. Included in this mix is an array…
Companies Turn to IVAs to Deal with COVID Surges
(Speech Tech Mag) – Aug 1, 2020
…Companies Turn to IVAs to Deal with COVID Surges As a response to the global COVID-19 pandemic, companies all over the world had to quickly pivot their contact center employees to work-from-h…
As Speech Translation Advances, Barriers Continue to Fall
(Speech Tech Mag) – Aug 1, 2020
…Technology improvements have pushed speech translation out to a smaller worldFeatures As Speech Translation Advances, Barriers Continue to Fall AppTek Speech Translate is a two-way speech communicatio…
Integrating Intelligent Assistants for a Competitive Edge!
(Speech Tech Mag) – Aug 1, 2020
…Intelligent assistance adoption is on the rise, and we don’t see this trend changing any time soon. This isn’t only because of COVID-19 and the urgent need to scale to meet intense customer demand-it’s …
How Intelligent Virtual Assistants Are Leading the Transition to the Intelligent Enterprise
(Contact Center Pipeline) – Aug 3, 2020
…Leveraging IVAs for self-service is just the tip of the iceberg. Intelligent virtual assistants (IVAs) have proven themselves to automate the handling of customer and employee requests and tasks. They…
Enterprise IT on COVID-19: ‘I Came, I Saw, I Conquered’
Aug 5, 2020
…Wrapping up this morning’s Enterprise Connect Digital Conference & Expo roundtable discussion with enterprise IT leaders, I couldn’t help but to think of the expressi…
(Wallstreet Online) – Aug 5, 2020
…SWPP is holding a virtual event throughout August focused on the latest trends, lessons learned and innovations in workforce management. Verint is participating in several presentations including: Aug…
COVID-19 Impact: Recalibrating Human & AI Roles, Part 3
(Contact Center Pipeline) – Aug 6, 2020
…In this final installment of our three-part series on COVID-19’s impact on contact centers, our panel discusses how the rapid move to adopt or expand automated solutions will …
Conversational AI: A Front-Runner Technology During the Pandemic
(Analytics Insight) – Aug 7, 2020
…The outbreak of a pandemic has jeopardized the working system across the globe. The contact centre employees can no longer go to the office to attend calls. The technology hub is emerging with new sol…
Verint Wins Big at the 2020 Stevie Awards
(Call Centre Helper) – Aug 7, 2020
Verint has won two of the big awards at the 2020 Stevie Awards. The company was recognized as one of the few winners chosen from thousands of submissions in the “Best Customer Engagement Initiative” a…
Automated CX Strategies to Revitalize Customer Relations
(E Commerce Times) – Aug 11, 2020
…If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation (CXA) is making the difference b…
Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New…
(MarTech Series) – Aug 12, 2020
…Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New Interaction Analytics Report We store cookies on your computer to improve your experience and provide more per…
(AiThority) – Aug 12, 2020
…Verint announced its and solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product ef…
(AIT News Desk) – Aug 12, 2020
…Verint announced its and solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product ef…
CIO interview: Mark Gannon, director of business change and information, Sheffield City Council
(Computer Weekly) – Aug 13, 2020
…Mark Gannon, director of business change and information solutions at Sheffield City Council, took the long route into technology leadership. He completed a degree in housing policy management and a P…
With its AI and Cloud Capabilities, Verint Ranked Global Market Leader in Workforce Management by…
(MarTech Series) – Aug 13, 2020
…With its AI and Cloud Capabilities, Verint Ranked Global Market Leader in Workforce Management We store cookies on your computer to improve your experience and provide more personalized services, both…
(AiThority) – Aug 13, 2020
…Verint Systems Inc., The Company, announced Pelorus Associates 2020 World Workforce Management Systems Market Report ranks Verint as the overall leader in global workforce management (WFM) market shar…
What is workforce management? A process for ensuring employee productivity
(CIO) – Aug 18, 2020
Workforce management (WFM) is framework for optimizing employee productivity. WFM began as a means for improving the consistency, efficiency and productivity of call centers but has since expanded to …
Workforce management: ensuring employee productivity
(Tech Central) – Aug 19, 2020
What began as a scheduling process has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce Print Pro Read More: Productivi…
What is workforce management? A process for ensuring employee productivity
(Channel Asia) – Aug 19, 2020
…Workforce management (WFM) is framework for optimising employee productivity. WFM began as a means for improving the consistency, efficiency and productivity of call centres but has since expanded to …
Your voice says a lot about you — and AI is listening
(MSN) – Aug 21, 2020
…What does your voice say about you? Your accent can nod to where you come from; the pace of your speech can reveal your emotional state; your voiceprint can be used to identify you. Linguists, compani…
Your voice says a lot about you — and AI is listening
(Australian Broadcasting Corporation) – Aug 21, 2020
…What does your voice say about you? Your accent can nod to where you come from; the pace of your speech can reveal your emotional state; your v…
Your voice says a lot about you — and AI is listening
(PressFrom) – Aug 22, 2020
Your accent can nod to where you come from; the pace of your speech can reveal your emotional state; your voiceprint can be used to identify you. Linguists, companies and governments are now parsing o…
Research pinpoints top priorities among electric utility consumers
(Engage Customer) – Aug 24, 2020
Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor exper…
(ContactCenterWorld) – Aug 25, 2020
Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor exp…
Verint research reveals contact centre cost savings from digital self-serve conversion
(ContactCenterWorld) – Aug 26, 2020
Global leader in customer engagement Verint has released research findings which outline the top priorities among electric utility consumers that improve customer experience (CX), and reveal how prov…
Tech Alpharetta Names New Chairman of Strategic Board of Directors
(Metro Atlanta CEO) – Aug 26, 2020
… Tech Alpharetta , the nonprofit organization helping the City of Alpharetta lead in innovation, announces Felipe Smolka as the new Chairman of its Strategic Board of Directors. Smolka, who joined the …
(Close-Up Media) – Aug 26, 2020
…Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor exper…
Pandemic pushes compliance envelope: New innovations could remain fixtures at firms
(Thomson Reuters Tax & Accounting) – Aug 28, 2020
…The shift to remote work caused by the COVID-19 pandemic has accelerated the adoption of technology in financial services compliance, a trend that was already underway as firms seek digital tools to m…
The Best Workforce Optimization (WFO): The 2020 CRM Industry Leader Awards
(Destination CRM) – Aug 31, 2020
…Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth driver…
The Best Contact Center Analytics: The 2020 CRM Industry Leader Awards
(Destination CRM) – Aug 31, 2020
The global market for contact center analytics was estimated at $977.3 million this year and is projected to reach $2.6 billion by 2027, growing at a compound annual rate of 15.4 percent, a…
(Contact Center Pipeline) – July 1, 2020
…Agent Stress On the Job Kelly Koelliker, Director of Content Marketing, Verint The sudden migration of on-site agents to ……
Watch: How knowledge management supports your changing operation
(CCMA (UK)) – July 8, 2020
…. For this event we were joined by industry expert John Bousfield from Verint, the Customer Engagement Company, and Paul Beilby, ……
KMWorld AI 50: The Companies Empowering Intelligent
(KM World) – July 9, 2020
……
New Research Recognizes Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
(MarTech Series) – July 13, 2020
…Customers ranked Verint among the leaders in product satisfaction. In addition, of the report’s featured vendors, Verint ……
TalkingHeadz Podcast with Ryan Hollenbeck, Verint
(Talking Pointz) – July 14, 2020
…Dave and Evan chat with Ryan Hollenbeck, Senior Vice President, Global Marketing and Customer Experience at Verint. …
Verint, Top Customer Satisfaction Scores in AI and Customer Self-Service
(Salestechstar) – July 14, 2020
…“Creative enterprises are asking a lot from their digital assistants, and the more flexible IVAs are responding with a swiftness never experienced with IVRs” Customers ranked Verint among the leaders in product satisfaction. In addition, of the report’s featured vendors, Verint achieved top scores…
Don’t Make These Common Self-Service Customer Experience Mistakes
(Content Management Software) – July 15, 2020
…Product Strategy & Marketing for Melville, N.Y.-based Verint believes today’s customers want to solve their problems by ……
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance on and off the Trading Floor
(Global Banking and Finance Review) – July 15, 2020
…Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company„¢, and Cloud9 Technologies (Cloud9), a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the…
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance
(AIThority) – July 15, 2020
…Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading….
DMG Report Celebrates The Customer Engagement Company
(Workforce Management) – July 15, 2020
…While the contact center shifted virtual, and moved to a WFH model, the customer experience must remain nothing short of exceptional. Innovation is central to contact center solution provider strategy, offering AI, virtual assistants and other modern customer service tools. DMG Consulting LLC’s…
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance on and off the Trading Floor
(Bloomberg) – July 15, 2020
……
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance on and off the Trading Floor
(Financial Times) – July 15, 2020
……
Verint and Cloud9 collaborate on WFH voice compliance
(Finextra) – July 15, 2020
…Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, and Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud……
Verint and Cloud9 collaborate on WFH voice compliance
(Fintech Insight) – July 15, 2020
……
Shopper Experience: Don’t Make These Common Self-Service Customer Experience Mistakes
(America Retail) – July 15, 2020
…Product Strategy & Marketing for Melville, N.Y.-based Verint believes today’s customers want to solve their problems by themselves……
Don’t Make These Common Self-Service Customer Experience Mistakes
(CMS Wire) – July 15, 2020
……
Verint and Cloud9 Partner for Voice Compliance
(Speed Tech Magazine) – July 15, 2020
……
Verint and Cloud9 Technologies address compliance challenges of the trading floor going remote
(Knowledge Management World) – July 15, 2020
…Verint Systems and Cloud9 Technologies have joined forces to provide the heavily regulated financial services market with a compliant, cloud-enabled communications solution. The goal is to support traders both on the trading floor and remotely, providing necessary flexibility as the industry…
Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance
(MarTech Series) – July 15, 2020
…Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading….
Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020
(Survey Sensum) – July 15, 2020
……
(MarTech Series) – July 16, 2020
…Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Invoca (Analytics), KERV Interactive (Video), Verint Systems (Customer Experience Management), SpotX (Video Advertising) and Comscore (Video)..
Pessoas, processos e tecnologia: pilares que se mantém para negócios do futuro
(InforChannel) – July 17, 2020
…do cliente em todos os canais de atendimento, estão as soluções Verint A distribuidora é resultado de uma joint venture com a ……
This Week: VMWare, Samsung and Salesforce; Wolters Kluwer; Verint, Cloud9; TP Icap; and more
(Waters Technology) – July 17, 2020
…A summary of some of the past week’s financial technology news….
Pessoas, processos e tecnologia: pilares que se mantêm para negócios do futuro
(Ab Noticias News) – July 18, 2020
…do cliente em todos os canais de atendimento, estão as soluções Verint. A empresa cria também dashboards personalizados para ……
How a CMO Acquires Customers For Life
(SBI) – July 18, 2020
…to talk about selling the whole portfolio or getting more value from the Verint solutions, you’re going to be so much better ……
Wavenet and Verint deliver compliant call recording for Microsoft Teams
(Comms Business) – July 20, 2020
…Teams adoption across their organisation. We look forward to partnering with Verint to achieve this.” “Today, the financial ……
Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams
(Total Telecom) – July 20, 2020
…Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, today announced it has joined a financial compliance partner program managed by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™. Wavenet delivers its TeamsLink™ Direct..
TalkingHeadz Podcast: Ryan Hollenbeck, Verint
(BC Strategies) – July 23, 2020
…In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications….
Dynamic Communities Continues Upgrades to Community, Event Technologies Amid COVID-19 Pandemic
(The Cc News) – July 23, 2020
…modern interface on the Verint enterprise collaboration and community software platform. Benefits of Verint include ……
On the (Online) Scene: Medallia, Talkdesk, Verint, Genesys, and Pegasystems Hold Virtual Events
(DestinationCRM.com) – July 27, 2020
…to separate studies by Verint Systems and Forrester Research unveiled at Verint’s Engage online event in late May. In the ……
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
(DestinationCRM.com) – July 27, 2020
…Customer Service, Marketing WWW.VANILLAFORUMS.COM Verint Systems Customer Service WWW.VERINT.COM VHT Customer ……
Four Ways to Attract and Retain Millennial Agents
(Customer Middle East) – July 28, 2020
…as those on their smartphones. Leading WFO Vendors Respond Verint Millennials crave frequent performance feedback (preferably ……
Verint Wins 2020 Stevie Awards for Sales and Customer Service
(Salestechstar) – July 30, 2020
…are also the foundation for the immediate outreach and continued support Verint is offering its customers in response to the ……
Verint Wins 2020 Stevie Awards for Sales and Customer Service
(MarTech Series) – July 30, 2020
…, Also Being Deployed to Navigate and Thrive in the Current Crisis Verint Systems Inc., The Customer Engagement Company, ……
El manual de Robotic Process Automation de Tom Taulli
(Paperblog) – July 31, 2020
…incluyendo a UiPath, Automation Anywhere, Blue Prism, EdgeVerve, PEGA, Verint, WorkFusion, Nintex, Kofax, Softomotive, AntWorks, ……
Verint Takes Home Two Stevie Awards
(TMCnet.com) – July 31, 2020
…efforts is the contact center solution making each positive engagement possible. Verint announced it has earned two 2020 Stevie ……
COVID-19 Impact: Recalibrating Human & AI Roles
(Contact Center Pipeline) – June 1, 2020
……
Top Speech Analytics Companies to Look Out for in 2020
(Analyticsinsight) – June 3, 2020
…decision-makers to anticipate, respond, and take action. With Verint solutions and value-added services, organizations of all……
Verint Offers Microsoft Teams Recording, Email Data Loss Still a Problem, More News
(Content Management Software) – June 4, 2020
…Jun 4, 2020 CHANNEL: Digital Workplace Melville, New York-based Verint has just announced the availability of its new……
Verint Innovates, Industry Takes Notice
(TMCnet.com) – June 5, 2020
…If something walks like a duck and quacks like a duck, my money says it’s a duck – but you can’t always take the duck’s word for it. In technology, a lot of companies talk the talk, but it’s only when the industry recognizes walking the walk, that these solutions are truly best in breed. In recent…
Verint Receives Multiple Awards, Leadership in Customer Engagement
(Salestechstar) – June 8, 2020
…Verint Receives Multiple Awards, Leadership in Customer Engagement…
What to buy when shopping for Customer Experience Management (CEM) technology
(CXFocus Magazine) – June 8, 2020
…Director Customer Experience Optimisation for Verint According to Ian Harrison, director customer experience optimisation at……
Verint Adds to Workforce Planning for a Gradual and Safe Return to the Office
(Smart Customer Service) – June 9, 2020
…vice president and general manager of strategic operations at Verint, in a statement. “Verint‘s market-leading Workforce……
(MarTech Series) – June 9, 2020
…to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint……
Verint WFM Upgraded to Support Safe Transition Back to the Office
(Workforce Management) – June 9, 2020
…to protect the population, this includes your employee’s office environment. Verint unveiled enhancements to its WFM solution,……
Verint Recognized for Market Share Leadership Across Multiple Regions and Markets
(AIThority) – June 10, 2020
…to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint ……
(One News Page) – June 10, 2020
…, N.Y.–(BUSINESS WIRE)– #ActionableIntelligence–Verint Only Vendor Recognized by Gartner in the 2020 Magic Quadrants for the……
(Directors’ Club Newswire) – June 10, 2020
…learn more about Verint’s Workforce Management solution, click here. About Verint Systems Inc. Verint® (Nasdaq: VRNT)……
Verint Automates Management of Return-to-Work Health Practices
(CRM Buyer) – June 10, 2020
……
Verint Automates Management of Return-to-Work Health Practices
(E-Commerce Times) – June 10, 2020
……
Verint Recognized for Market Share Leadership Across Multiple Regions
(Salestechstar) – June 10, 2020
…to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint……
News : Verint Releases New Capabilities Within its Workforce Management Solution
(ContactCenterWorld.com) – June 10, 2020
…#contactcenterworld, @Verint Melville, NY, USA, June 8, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The Customer……
AWS, Slack Sock-It to Microsoft, Igloo Highlights Collaboration Failings, More News
(Content Management Software) – June 12, 2020
…here . please visit. Verint Introduces New Automation Capabilities Elsewhere, Melville, NY-based- Verint has……
Exploring Microsoft Teams Recording with Verint
(UC Today – Unified Communications Today) – June 15, 2020
…going to be delving into the world of Microsoft Teams Recording and how Verint is leading the charge with their latest secure and……
Verint Systems June Events Feature the Latest AI and Automation
(Salestechstar) – June 15, 2020
…experience in banking has changed based on insights from the latest Verint Experience Index and learn how to connect data and……
TeleMessage Joins Verint’s Financial Compliance Partner Program
(FOX 40 WICZ TV) – June 15, 2020
…who are helping organizations address increasing regulatory demands.” About Verint Systems Inc. Verint® (Nasdaq: VRNT)……
New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic
(MarTech Series) – June 16, 2020
…Digital and Online Banks Lead the Verint Experience Index, Earning Top CSAT and NPS Scores, in the Midst of Physical Distancing,……
Banks ranked on their crisis CX
(Bank Innovation) – June 17, 2020
…, other banks’ customer experiences were negatively impacted, according to a Verint report published Tuesday. The report consists ……
Shopping Around: What Drives Recommendations and Loyalty in Retail
(Total Retail) – June 17, 2020
…All Channels Matter, But Digital Has an Overwhelming Influence on CX The Verint Index shows that 66 percent of shoppers use more ……
Geomant Introduces Recording for Microsoft Teams
(UC Today – Unified Communications Today) – June 19, 2020
…Teams. Years of working alongside Verint has allowed Geomant to deliver unrivalled experiences with Verint compliance……
Virginia Lottery Website Saga Is a Lesson in User Experience
(Government Technology) – June 19, 2020
…Verint…
Weekly Wrap: Banks tackle crisis CX and stand-alone brands
(Bank Innovation) – June 19, 2020
…Share This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis……
Using the Cloud and Deep Learning for Proactive Campus Security – Campus Safety Magazine
(Campus Safety Magazine) – June 22, 2020
…. Matt Tengwall is General Manager, Fraud and Security Solutions, at Verint. This article originally was published in CS sister……
News : New Teams Recording Service from Geomant Delivers Compliance & Quality Management
(ContactCenterWorld.com) – June 23, 2020
…#contactcenterworld, @geouc, @Verint Customer experience systems integrator Geomant is pleased to announce the launch of its ……
NEOVANTAS PARTICIPA EN VERINT ENGAGE 2020
(Madrid&Business) – June 24, 2020
…ha estado presente en el Engage Online 2020, principal evento organizado por VERINT en España, en el que se han analizado las ……
(Market Screener) – June 24, 2020
…, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties ……
Speech Technology Industry Insiders Recognize Verint with 2020 People’s Choice Awards
(Le Lezard (EN)) – June 24, 2020
…, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties ……
Speech Technology Industry Insiders Recognize Verint with 2020 People’s Choice Awards
(TMCnet.com) – June 24, 2020
…: Speech Analytics, Self-Service Cloud, and Verint Experience Cloud. To join a Verint Virtual On-Demand Session featuring……
Delivering CX: Lessons Learned from Verint’s First Virtual Conference
(CustomerThink) – June 25, 2020
…next year.” “I love that we can still connect with our friends at Verint as well as with other customers.” What were the keys to ……
Digital Reliability and Strong Products Gave Bank Leaders COVID Edge
(The Financial Brand) – June 25, 2020
……
(ContactCenterWorld.com) – June 25, 2020
…Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic….
Neovantas y Verint Latam organizan el webinar: “Cómo optimizar el recobro mediante Speech Analytics”
(Negocios Del Mundo) – June 26, 2020
…/ LATAM / ESPAÑA / EXPERTOS – La consultora Neovantas, conjuntamente con Verint Latam, ha impartido recientemente un seminario, ……
The Makings of a World-Class Customer Experience Program
(SBI) – June 27, 2020
…Ryan Hollenbeck, CMO at Verint, joins us to discuss how to make CX programs top of mind for executive leadership and beyond. ……
Council Post: In Times Of Change, Listen, Adapt And Respond
(Forbes) – June 29, 2020
…Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement. ……
IVAs Provide Much-Needed Support During COVID-19 Crisis
(Smart Customer Service) – June 29, 2020
…calls for it. Jen Snell is vice president of product marketing for Verint Intelligent Self-Service. As a recognized marketing ……
Speech Continues to Advance in the Contact Center
(SpeechTechMag.com) – May 1, 2020
…of product strategy at customer engagement systems provider Verint Systems, can testify to this trend. “At Verint, we’re……
Speech Technology’s 2020 People’s Choice Awards
(SpeechTechMag.com) – May 1, 2020
…in Englewood, Colo. It also offers outcome-based customer service technologies. Verint Systems is a Melville, N.Y.-based analytics……
No Jitter Roll: Software Integration, AI Assistance
(No Jitter) – May 1, 2020
…AI Virtual Assistant is available now. Verint Provides Eyes on WFH Agents Customer engagement company Verint this week……
The New CX Imperative: Serving the Values-Based Consumer with a Heaping Helping of Digital Empathy
(Contact Center Pipeline) – May 1, 2020
……
Verint unveils new program giving orgs insights into the productivity of work-from-home agents
(Help Net Security) – May 2, 2020
……
Tecton.ai Snags $20 Million To Solve AI’s Data Problem
(Forbes) – May 2, 2020
…, who is the Vice President of Product Marketing and Intelligent Self Service at Verint. “This problem has become so ubiquitous……
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
(SpeechTechMag.com) – May 5, 2020
…to enable the workforce and update digital and self-service solutions. Verint Speech and Text Analytics solutions are powered by……
Navy Federal Banks on Speech Analytics
(No Jitter) – May 5, 2020
……
Speech and Text Analytics: New Heroes in the COVID-19 Crisis
(UC Today – Unified Communications Today) – May 7, 2020
…be remembered for the right reasons. Guest Blog by Daniel Ziv of Verint Systems Inc. , vice president of speech and text……
Verint Closes $200 MVerint Closes $200 Million Investment by Funds
(Salestechstar) – May 8, 2020
…Read More: Storm Reply Achieves AWS SaaS Competency Status “We are excited to partner with Verint and help the Board complete the separation, enabling both businesses to achieve their full potential. Verint’s Customer Engagement business is a market leader and we look forward to working with…
Top Brands, Industry Analysts, Global Partners and Verint Experts
(Salestechstar) – May 8, 2020
…Read More: SalesTechStar Interview With Michael Gerardi, VP Of Sales At Sigma Computing “This interactive, virtual event and all the sessions are designed to help customers immediately with best practices, solutions and new programs to assist them in the current crisis and through to recovery” Verint Virtual will enable attendees to stay engaged and share ideas for strengthening customer engagement during the current COVID-19 environment and gain strategies for returning to regular business operations….
Leading Workforce Optimization Vendors Step Up to the Plate
(Smart Customer Service) – May 8, 2020
…The headline reads “Sitel Migrates to Teleworking,Hiring 10,000 New Associates.” Another headline read “Florida Spending $110 Million To Add 1,500 Unemployment Call Center Workers.” While much of the economy is in a bit of a tailspin, it could be that because of the coronavirus pandemic the contact…
Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners
(SIP Trunking) – May 11, 2020
…’s award.” To learn more about Verint‘s Cloud Customer Engagement solutions, click here. About Verint Systems Inc…….
Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners
(TMCnet.com) – May 11, 2020
…’s award.” To learn more about Verint‘s Cloud Customer Engagement solutions, click here. About Verint Systems Inc…….
Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner
(Salestechstar) – May 12, 2020
…intelligent experiences that matter.” The annual recognition honors Verint partners for outstanding achievement in customer……
How to Improve Efficiency, Reduce Fraud and Enable Intelligence in Credit Unions
(Security Magazine) – May 12, 2020
…When an incident or disaster occurs, security and fraud investigators go to work. They must be able to rely on innovative processes and tools that allow them to swiftly locate and analyze the information needed to determine the proper resolution or action. Credit unions, like New York-based Visions…
News : Verint Names Avaya, Five9 and NWN Corporation as 2020 Partner of the Year Award Winners
(ContactCenterWorld.com) – May 12, 2020
…#contactcenterworld, @Verint Melville, NY, USA, May 11, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The Customer……
Verint Announces 2020 Partner of the Year Award Winners
(TMCnet.com) – May 12, 2020
…contact center solutions continue to prove the perfect Verint (News – Alert) partner. Avaya and Verint have a nearly two……
(PSI Magazine) – May 13, 2020
……
Knowledge management and the lasting impact of COVID-19
(Knowledge Management World) – May 13, 2020
…. — Heather Richards, Vice President, Product Strategy & GTM, Verint AI is an essential tool for an organization’s armory…….
Credit Unions and Physical Security During COVID-19
(BAI) – May 15, 2020
……
Which Security Technology is Misunderstood, and Why?
(Unknown) – May 18, 2020
……
Verint Launches Compliance Recording for Microsoft Teams
(DestinationCRM.com) – May 19, 2020
…of the Microsoft 365 Ecosystem at Microsoft, in a statement. “Verint‘s native compliance recording integration with Microsoft……
Verint launches compliance recording for Microsoft Teams collaboration
(Knowledge Management World) – May 19, 2020
…, data protection, reporting and e-discovery.” Verint has successfully implemented Microsoft Teams recording for several financial…
Verint Announces Teams Integration
(Workforce Management) – May 19, 2020
…these initiatives with robust, compliant and more than capable solutions. Verint announced its new Microsoft ( News – Alert……
Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners
(The One Observer News Enterprise – FinancialContent) – May 20, 2020
…Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners…
Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners
(DMN Newswire) – May 20, 2020
…Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners…
Ask the Expert – Navigating Today’s Security Challenges
(Business Class News) – May 20, 2020
……
San Antonio finds low code is the key to modernizing city services
(TechRepublic) – May 20, 2020
…San Antonio finds low code is the key to modernizing city services…
Navy Federal Credit Union, U-Haul and Vera Bradley Named 2020 Verint Award Winners
(MarketWatch) – May 20, 2020
……
Verint integrates recording and compliance with Microsoft Teams calling and meeting experience
(Help Net Security) – May 20, 2020
…surveillance, data protection, reporting and eDiscovery.” Verint provides a comprehensive range of compliance capture……
Verint Launches Compliance Recording for the Full Breadth of Microsoft Teams Collaboration
(Directors’ Club Newswire) – May 21, 2020
…Program. For more information on Verint Financial Compliance offerings, click here. About Verint Systems Inc…….
No Jitter Roll: CCaaS Integrations, UCaaS Updates
(No Jitter) – May 21, 2020
…for $210 from Poly partners. Verint Announces Teams Integration Customer engagement software provider Verint this week……
Verint Launches Compliance Recording for Microsoft Teams Collaboration
(Financial News UK) – May 26, 2020
…a focus on customer engagement optimization and cyber intelligence. Learn more at www.verint.com. BY Staff Writer – May 26, 2020……
Verint Launches Compliance Recordings for Microsoft Teams
(UC Today – Unified Communications Today) – May 27, 2020
…helped them out a lot: Verint showcased its Microsoft Teams integrations at this year’s virtual conference, Verint……
Navy Federal Deploys Verint for COVID-19 Response
(DestinationCRM.com) – May 29, 2020
…dramatic performance improvements since implementing the Verint solutions. The Payoff Since implementing Verint‘s……
How Farmers Insurance, GM Financial, And Tryg Grew Customer Loyalty During The Pandemic
(Forbes) – May 29, 2020
……
(SDM Magazine) – April 1, 2020
……
(Market Screener) – April 1, 2020
……
(Salestechstar) – April 2, 2020
……
(AiThority) – April 2, 2020
…Organizations with Processes that Have Been Disrupted by Work-From-Home Dynamics Seek Urgent Help to Improve Visibility and Compliance…
(Cloud Computing) – April 2, 2020
……
(Prensario TI Latin America) – April 3, 2020
……
(TMCnet) – April 3, 2020
……
(No Jitter) – April 3, 2020
……
(Contact Center Pipeline Blog) – April 7, 2020
…To say the Coronavirus pandemic caught many contact center executives unprepared would be an understatement. As the seriousness of the virus became increasingly apparent and the recommendations of the Center for Disease Control (CDC) continued to be refined and narrowed in terms of social…
(DestinationCRM.com) – April 9, 2020
…can be imported into Verint Speech Analytics. Compliance tune-up to reduce risk associated with a shift to a new WFH environment…….
(MarTech Series) – April 9, 2020
…Past 400 Channels Verint WFH programs cover 5 areas: Interaction analytics to increase visibility and compliance…….
(VMblog.com) – April 9, 2020
…WFH programs.” Verint WFH programs cover 5 areas: Interaction analytics to increase visibility and compliance. Verint……
(Market Screener) – April 9, 2020
…, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties……
(Cantech Letter) – April 9, 2020
…, the insurance provider is leveraging Five9 Workforce Management powered by Verint that allows the business to maintain……
(Networking – ITBusinessNet.com) – April 9, 2020
……
(Cloud Computing) – April 9, 2020
…” Additionally, the insurance provider is leveraging Five9 Workforce Management powered by Verint (News – Alert) that allows the……
(MarTech Series) – April 9, 2020
…Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased….
(KM World) – April 9, 2020
…Verint Systems creates support programs for remote working…
(Workforce Management) – April 9, 2020
…Five9 ( News – Alert ), Inc (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased….
(Contact Center Pipeline) – April 9, 2020
…AI and KM: From Knowledge Management to Knowledge Automation…
(TMCnet.com) – April 9, 2020
…agents to leveraging its full contact center capabilities, as well as the Verint-powered workforce management solution. “Companies……
(Salestechstar) – April 10, 2020
……
(Salestechstar) – April 10, 2020
……
(No Jitter) – April 10, 2020
……
(No Jitter) – April 10, 2020
……
(CustomerThink) – April 10, 2020
……
(America Retail) – April 13, 2020
……
(TMCnet.com) – April 14, 2020
……
(Starkville Daily News – FinancialContent) – April 16, 2020
……
(Silicon Investor – FinancialContent) – April 16, 2020
…A Smarter World with Actionable Intelligence® at www.verint.com. * The bank invested in Verint solutions in Q2 of 2019…….
(AP (Hosted)) – April 16, 2020
…Relations Amy Curry Verint Systems Inc. amy.curry@verint.comInvestor Relations Alan Roden Verint Systems……
(DMN Newswire) – April 16, 2020
…Media Relations Amy Curry Verint Systems Inc. amy.curry@verint.com Investor Relations Alan Roden Verint Systems……
(Market Screener) – April 16, 2020
…. To learn more about Verint’s solutions for banks, click here. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a……
(Synacor – FinancialContent) – April 16, 2020
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ…….
(TMCnet.com) – April 16, 2020
…, and ensure compliance. To learn more about Verint‘s solutions for banks, click here. About Verint Systems Inc…….
(KM World) – April 16, 2020
…5 ways to improve CX with AI-infused knowledge management…
(Security Boulevard) – April 17, 2020
…more about Verint’s solutions for banks, visit www.verint.com/banking-solutions.com. About Verint Systems Inc…….
(Business Intelligence) – April 20, 2020
……
(KM World) – April 20, 2020
…KM experts discuss trends for 2020…
(SourceSecurity.com) – April 21, 2020
…Verint® Systems Inc., The Customer Engagement Company™, announces one of the world’s largest banking organisations selected……
(Security Informed) – April 21, 2020
…Verint® Systems Inc., The Customer Engagement Company™, announces one of the world’s largest banking organizations selected……
(Salestechstar) – April 23, 2020
……
(News Origins) – April 24, 2020
…Verint Systems steps forward to aid organizations during pandemic…
(CMO Australia) – April 26, 2020
……
(Smart Customer Service) – April 30, 2020
……
DMG Names Verint WFO Market Leader
(TMCnet.com) – March 2, 2020
…-seen-rates.” Digging a little deeper into the results, Verint can boast about its perfect customer satisfaction scaroes in WFM,……
Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report
(Global Banking & Finance Review) – March 2, 2020
……
Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report
(Martech Series) – March 2, 2020
……
Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report
(Martech Cube) – March 3, 2020
……
Expert Analysis of the Latest CX News Feat. Adobe, Sprinklr, Freshworks, Lytics | S3 EP 03
(Martech Series) – March 3, 2020
……
Verint Receives Top Scores For WFO Customer Satisfaction In New Market Report
(SalesTechStar) – March 3, 2020
……
(SalesTechStar) – March 6, 2020
……
KMWorld 100 Companies That Matter in Knowledge Management 2020
(KM World) – March 9, 2020
……
What makes a great chatbot? Laser focus on customers
(CIO.in) – March 18, 2020
……
How AI Solutions Are Solving 5 Long-Standing Business Challenges
(Entrepreneur) – March 19, 2020
……
U-Haul Call Centers Hustle to Help College Students in Unexpected Moves
(Smart Customer Service) – March 26, 2020
……
Saved by Zero (Contact Resolution)
(DestinationCRM.com) – March 26, 2020
……
Verint Builds on Adobe Partnership to Enhance CX
(UC Today – Unified Communications Today) – March 31, 2020
……
United MakGroup joins Verint financial compliance partner program
(IBS Intelligence) – February 5, 2020
…risk and regulatory compliance. “We are proud to work with Verint to provide solutions and compliance services to support our……
The State of Intelligent Virtual Assistants
(SpeechTechMag.com) – February 7, 2020
…Verint Systems. In April, Verint began packaging services and business process analysis solutions to increase IVA……
(SpeechTechMag.com) – February 7, 2020
……
(SpeechTechMag.com) – February 7, 2020
……
(SpeechTechMag.com) – February 7, 2020
……
Avaya goes broader with ‘All In’ partnering strategy
(ChannelBuzz.ca) – February 7, 2020
…. Aside from the critical RingCentral relationship, Avaya had executives from Verint, Google Cloud and Nuance onstage in a panel……
IPI implements AI chatbot for Northern Ireland Water
(Contact-Centres.com) – February 11, 2020
…, Blue Prism, CX Company, Gamma, Genesys, Microsoft, Teleopti, Verint and VMWare – to provide a complete suite of contact centre……
(Contact Center Pipeline) – February 11, 2020
……
CRM Watchlist 2020: And the winners are…
(ZDNet) – February 11, 2020
……
The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
(Forrester.com) – February 11, 2020
…Confirmit, InMoment, MaritzCX, Medallia, NICE, SMG, Qualtrics, and Verint — and researched, analyzed, and scored them. This report……
The Gig Economy Effect: Addressing New Expectations and Requirements for Contact Centers
(Contact Center Pipeline) – February 12, 2020
……
Women in Technology (WIT): Nancy Treaster with Verint
(Business RadioX) – February 13, 2020
…Vice President and General Manager, Strategic Operation, Verint® Customer Engagement Solutions, Verint® Systems Inc. Women in Technology (…
News : Verint Expands Cloud Offering with Aviatrix Cloud Networking Software
(ContactCenterWorld.com) – February 13, 2020
…smarter, faster and more human. Leading brands rely on the Verint Cloud to engage with customers and power more than three billion…
How can AI be integrated into mobile app development?
(ValueWalk) – February 14, 2020
…, and Microsoft’s Cortana are the two popular examples of Speech Recognition solutions. Verint Systems, NICE, and OpenText are……
Year in Review: The Industry Speaks, Part 4 – Simplifying Life with Biometrics
(FindBiometrics) – February 14, 2020
…of Product Strategy at Verint What was your company’s biggest accomplishment in 2019? As a leader in speech processing……
Five initiatives for streamlining your branch operations
(BAI Banking Strategies) – February 19, 2020
……
Verint Named Intelligent Virtual Assistant Leader
(TMCnet.com) – February 21, 2020
……
Verint And Adobe Expand Partnership, Data Integration
(MediaPost) – February 24, 2020
…Verint Systems Inc. has expanded its partnership with Adobe to combine data from the Verint Experience Cloud and the……
Verint, Adobe supports personalized customer journeys
(Direct Marketing News – DMN) – February 24, 2020
…To that end, Verint and Adobe will support more personalized customer journeys by combining experience data from the……
Verint Expands Its Adobe Partnership to Support Personalized Customer
(Salestechstar) – February 25, 2020
…a Leader in five Gartner Magic Quadrant and Forrester Wave reports. “Verint and Adobe are natural partners in customer……
Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
(MarTech Advisor) – February 25, 2020
…combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Verint……
Verint Systems adds Adobe integration
(Marketing Land) – February 25, 2020
……
Verint Systems adds Adobe integration
(MarTech Today) – February 25, 2020……
Verint and Adobe expand partnership to improve customer journey
(bizEDGE) – February 25, 2020……
Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
(Directors’ Club Newswire) – February 25, 2020
…* between Verint® and Adobe will support more personalized customer journeys by combining experience data from the Verint……
IPI teams up with UK Youth to help young people build bright futures
(Contact Centre Monthly) – February 25, 2020
…, Blue Prism, CX Company, Gamma, Genesys, Microsoft, Teleopti, Verint and VMWare – to provide a complete suite of contact centre……
Beware Of The Confusion: VoC Solutions Deliver More Horsepower Than What CRM Can Do
(Goforrester) – February 25, 2020
…and is taking some of the actions it is today, as well as why Verint purchased ForeSee, OpinionLab, and others that can integrate……
Verint Systems adds Adobe integration
(Charles Milander) – February 25, 2020
…Customer engagement platform Verint Systems will expand its existing partnership with Adobe to allow Verint……
Verint Named Winner in Coveted CRM Watchlist for the Third Year Running
(TMCnet.com) – February 25, 2020
…of 66 submissions, Verint (News – Alert) was one of 13 companies placed on the Watchlist, now in its 15th year. Verint……
CMO’s top 8 martech stories for the week – 27 February 2020
(CMO Australia) – February 26, 2020
……
Verint and Adobe expand partnership to improve customer journey
(CFOTech) – February 26, 2020
……
InMoment To Acquire MaritzCX –A Strong Match For CX Leaders Looking For Technology And Services
(Goforrester) – February 26, 2020
…along with Cisco Webex XM, Medallia, NICE, Qualtrics/SAP and Verint. The increase in the customer base will especially be felt in……
News : Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
(ContactCenterWorld.com) – February 26, 2020
…combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Verint……
Verint Portal Connects San Francisco Citizens to Services
(DestinationCRM.com) – February 27, 2020
…and dynamic content,” Chin explains. In 2016, the city shifted to the Verint Liferay EE 6.2 platform, which provided user……
Algolia Announces Winter’20 Product Launch; Enhances Its Visual Editor
(MarTech Advisor) – February 27, 2020
…usage that modern businesses require. Marketing Technology News: Verint Expands Its Adobe Partnership to Support More Personalized……
Verint Systems and Adobe expand partnership to power personalized customer journeys
(KMWorld) – February 27, 2020
……
New Research on Leading Retailers Reveals Vital Balance of CX &Operational Efficiency
(Salestechstar) – February 27, 2020
……
(Workforce Management) – February 27, 2020
…”We believe this recognition continues to validate Verint‘s ( News – Alert ) commitment to WEM,” says Verint‘s……
Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
(Directors’ Club Newswire) – February 27, 2020
…Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant……
Achieving Balance in the Call Center Management Juggling Act
(TMCnet.com) – January 3, 2020
…help any manager when it comes to scheduling challenges. A recent blog post from Verint (News – Alert) Monet, provider of a cloud……
911 Dispatch Centers Struggle with Chronic Understaffing
(TMCnet.com) – January 3, 2020
…customer base and revenues to grow. Solutions such as Verint Monet Software’s workforce management provide accurate call center……
Research: Balance Privacy With Personalization to Deliver Great Experiences
(www.ttec.com) – January 6, 2020
…Ryan Hollenbeck, Senior Vice President of Global Marketing at Verint Systems, shares results of new research showing how much information customers are willing to part with to get great experiences in return, as well as how brands can successfully strike the right balance between privacy and personalization….
How To Overcome CX Stagnation With A Value Chain Framework
(Forbes) – January 10, 2020
…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales……
Verint Recognises Customers for Excellence in Workforce, Employee
(Salestechstar) – January 10, 2020
…celebrating our continued partnership with Verint.” “We are over the moon to receive this fantastic recognition from……
The WFO Market Continues to Beat All Odds
(Unknown) – January 13, 2020……
The Top 15 Customer Service News Stories of 2019
(Smart Customer Service) – January 13, 2020
…Support Salesforce.com Introduces New Salesforce Essentials Features Verint Launches Robotic Process Automation Discovery……
(ContactCenterWorld.com) – January 13, 2020
…#contactcenterworld, @Verint Weybridge, England & Melville, NY, USA, Jan, 2020 — Verint Systems Inc. (Nasdaq: VRNT), The……
Where Voice Experiences Fit in Customer Service
(Content Management Software) – January 15, 2020
…, voice solutions by themselves aren’t enough, cautioned Jen Snell, Verint Intelligent Self-Service vice president of product……
Making Sense of Call Center Data with Analytics
(TMCnet.com) – January 16, 2020
…about how they can improve customer interactions and processes with analytics, Verint (News – Alert) Monet’s Integrated Analytics……
Choosing a Predictive Model for Call Center Forecasting
(TMCnet.com) – January 17, 2020……
Q&A: Ian Beaver, Chief Scientist at Verint – Next IT, on Conversational Analysis
(SpeechTechMag.com) – January 20, 2020……
Filling the Gaps in Customer Satisfaction Reality in the Contact Center
(Workforce Management) – January 22, 2020
…writing, and math errors. Automated workforce management solutions such as Verint Monet save time and increases accuracy for……
How AI-Infused Knowledge Management Tools Support CX
(CustomerThink) – January 30, 2020……
Which Voice Experience Do You Need? Choosing Between IVA and VUI
(Content Management Software) – January 31, 2020
…user experience you can create with each,” said Jen Snell, Verint Intelligent Self-Service vice president of product marketing…….
Why Shares of Verint Jumped Today
(Fool.com) – December 5, 2019
The Most Direct Path to Improving Call Center Service Levels
(TMCnet.com) – December 5, 2019
…in call volumes helps to maintain service levels. In addition, Verint Monet’s cloud workforce management for contact centers can……
The World’s Most Valuable Company
(Fortune) – December 6, 2019
…-tax proceeds. – Apax Partners is investing up to $400 million in Verint, a New York-based provider of solutions for the cyber……
Verint Wins Trifecta of 2019 Awards for Solutions That Improve CX, Compliance
(MarTech Series) – December 10, 2019
…Service for Contact Center” Verint Wins Technology of the Year Honor in Business Intelligence Group Awards* Verint is……
Allstate, Bank of America, Cox, Kaiser Permanente and T-Mobile Top Consumer Satisfaction Rankings
(CustomerThink) – December 11, 2019
…, download the Verint Experience Index: Contact Center edition here. About the report For more than a decade, the……
Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
(SpeechTechMag.com) – December 11, 2019
The Future of Financial Compliance
(JD Supra) – December 11, 2019
…will detail the Verint process and how it is changing the face of financial services compliance. Part 1-Challenging Accepted……
RPA (Robotic Process Automation): What’s In Store For 2020?
(Forbes) – December 13, 2019
…,” said Ray LeBlanc, who is the product strategy manager at Verint. “These smaller companies are also more dependent upon……
Verint Releases Annual Experience Index to Rank Companies on Customer Service Quality
(TMCnet.com) – December 16, 2019
…its impact on the omnichannel customer journey. The latest Verint Experience Index benchmarks customer satisfaction with the……
How Can You Prevent Shrinkage in the Contact Center?
(TMCnet.com) – December 17, 2019
…“unplanned” shrinkage, a good workforce management solution such as Verint (News – Alert) Monet’s cloud workforce management for……
Verint Launches Robotic Process Automation Discovery
(Smart Customer Service) – December 18, 2019
…Verint Systems today launched Robotic Process Automation Discovery to help organizations leverage RPA in the cloud or on premises……
Curbing High Turnover in the Call Center
(TMCnet.com) – December 18, 2019
…-based worker to come in for an hour. Solutions such as Verint Monet’s cloud workforce management for contact centers bring……
Tech Alpharetta Appoints Six New Members to Its Strategic Board
(TMCnet.com) – December 19, 2019
…, as Treasurer. Board member Ryan Hollenbeck, SVP of Global Marketing for Verint (News – Alert), is continuing as Chairman for his……
News : Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation Awards
(ContactCenterWorld.com) – December 20, 2019
…#contactcenterworld, @Verint, @ventanaresearch Melville, NY, USA, Dec 19, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT),……
Workforce Management Software Eliminates the Need for Erlang-C
(TMCnet.com) – December 27, 2019
…experience and cost-efficiency meet, according to a recent blog post by Verint Monet Software (News – Alert). This can help……
How AI Can Make the Holidays Bright
(Contact Center Pipeline) – November 1, 2019
Buy-Side Technology Awards 2019: All the Winners
(Waters Technology) – November 1, 2019
…– regulatory reporting: Bloomberg Best buy-side compliance product – trading: Verint Best buy-side corporate actions platform:……
5 tips on how to pick the right AI use cases
(SearchCIO) – November 1, 2019
Verint Unveils Integrated Financial Compliance Solutions with Microsoft Teams
(Contact Center Solutions Community – TMCnet) – November 5, 2019
Ignite 2019: Verint unveils integration with Microsoft Teams
(The Record) – November 5, 2019
…Verint Systems has updated its Verint Financial Compliance portfolio to enable companies to capture, analyse and retrieve interactions across the collaboration modes offered via Microsoft Teams. The company will showcase the solution at Ignite 2019, demo…
Verint Unveils Integrated Financial Compliance Solutions with Microsoft
(Salestechstar) – November 6, 2019
…retrieve data shared via all the communication modes offered by Skype. Verint Financial Compliance is used by hundreds of……
Looking at digital workspaces of the future fueled by mobility and AI at KMWorld 2019
(Knowledge Management World) – November 6, 2019
…, and John Chmaj, senior director, product strategy, Knowledge Management, Verint, looked at digital workspaces of the future from……
(Credit Union Business) – November 6, 2019
…Customer experience and security – these are top objectives for credit unions today, and the need for sound strategies to support these priorities that can scale as credit unions grow is paramount. While the contact center has always played a starring role in customer experience strategies, today…
CMO’s top 8 martech stories for the week – 7 November
(CMO Australia) – November 6, 2019
No Jitter Roll: Five for Friday
(No Jitter) – November 8, 2019
…a hosted Direct Routing service. Verint Bridges Financial Compliancy – Lastly, customer engagement solutions provider……
Using AI and Automation to Improve Call Center Management
(TMCnet.com) – November 11, 2019
…by Verint (News – Alert) can offer massive benefits to call center managers striving to stay on top of agents’ happiness and……
Microsoft is enabling innovation in insurance
(TheRecord) – November 11, 2019
…The Record spoke to some of Microsoft’s leading financial services partners to find out how insurance firms can leverage the cloud and artificial intelligence to enable innovation across their business This article was originally published in the Autumn 2019 issue of The Record. Subscribe for…
5 Biggest Microsoft Teams Takeaways from Microsoft Ignite 2019
(Tom Talks) – November 11, 2019
…Microsoft Ignite 2019 was fantastic as always. I had the great opportunity to speak twice, recorded the UC Today podcast live, did a lot of networking and catching up with friends, and even managed to get some sessions in along the way! After a bit of time to take in a few more sessions and…
2019 KM Promise Award Winner: Verint
(KMWorld) – November 12, 2019
…100—count on Verint solutions to make more informed, effective, and timely decisions. Cognitive technologies have helped Verint to redefine…
Verint Financial Compliance Named Best Buy-Side Compliance Product for 2019
(Contact Center Solutions Community – TMCnet) – November 14, 2019
…(CX) technology. To learn more about Verint Financial Compliance, click here. About Verint Systems Inc…….
Firms face a ‘cyclone’ of regulatory, compliance challenges: VP
(News – MSN CA) – November 15, 2019
…Phil Fry of Verint says a report his firm sponsored found one in two firms will raise their regulatory technology budgets by……
Microsoft Aims To Upend The RPA (Robotic Process Automaton) Market
(Forbes) – November 15, 2019
…, who is the Senior Vice President of Global Marketing at Verint. Today In: Small Business Yet Microsoft will……
Verint Updates Its WFM with AI and Mobile Capabilities
(DestinationCRM.com) – November 18, 2019
…Verint Systems today announced the newest release of its Workforce Management solution, which leverages artificial……
Verint Financial Compliance Solution Solving Regulatory Complexity
(TMCnet.com) – November 19, 2019
…Verint Financial Compliance Solution Solving Regulatory Complexity…
ATMs with Iris ID biometrics, Verint compliance and Goodix management recognized
(BiometricUpdate.com) – November 19, 2019
…and associated companies have a presence in 31 countries. Verint compliance product Verint has won “Best Buy-Side……
Verint reimagines cloud workforce management
(KM World) – November 19, 2019
…Verint Systems has announced the newest release of its Workforce Management (WFM) solution, which leverages AI-infused automation and new mobile tools to streamline forecasting and scheduling and improve employee engagement, with accessibility via the Verint Cloud. According to Verint, effectively…
15 Marketing Strategy Tips To Improve Your Customer Experience
(Forbes) – November 20, 2019
…for these activities in their annual performance reviews. – Ryan Hollenbeck, Verint 9. Offer Behind-The-Scenes Value Customer……
(Contact Center Solutions Community – TMCnet) – November 21, 2019
…advances, we see great value in our continued partnership with Verint.” About Verint Systems Inc. Verint®……
Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center
(FindBiometrics) – November 21, 2019
…that would help them to deliver higher quality customer service,” added Verint Southeast Asia VP Manish Shah. “Advanced voice……
RCBC Bankard rolls out Verint biometric tech at call centre
(Finextra) – November 21, 2019
…in Philippines, collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint……
15 AI Technology Trends to Look for in 2020 – RTInsights
(RT Insights) – November 22, 2019
…include OpenText, Nuance Communications, IBM, Microsoft, NICE, and Verint Systems. 3. Virtual Agents When talking about……
Verint Systems Inc.: Partnership with Inspiro Relia, Inc.
(Fintechinshorts) – November 25, 2019
…experience Verint is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation……
For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
(Contact Center Solutions Community – TMCnet) – November 25, 2019
…(News – Alert) @IDC and look for #IDCFinTechRankings. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a global……
Verint Upgrades WFM Solution with AI and Automation
(Workforce Management) – November 26, 2019
…center solutions and other data sources. U-Haul is already using Verint WFM and has benefitted from the results. The company……
Verint Announces New Voice Biometrics Customer in Philippines Bank
(TMCnet.com) – November 26, 2019
…, has collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint voice……
Verint and Microsoft Teams Financial Compliance Solutions
(UC Today – Unified Communications Today) – November 27, 2019
…company, Verint, recently announced the integration of its Financial Compliance portfolio with the Microsoft Teams solution. The……
News : For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial Technology Providers
(ContactCenterWorld.com) – November 27, 2019
…#contactcenterworld, @Verint, @IDC Melville, NY, USA, Nov 25, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT), The……
(BiometricUpdate.com) – November 27, 2019
…Banking Corporation (RCBC) credit card issuer RCBC Bankard collaborated with Verint on what the company calls a “landmark……
Best Artificial Intelligence Technologies to know in 2019
(Data Science Central) – November 28, 2019
…2. Speech recognition Siri is just among the systems that can understand you. Each day, an increasing number of systems are created that can transcribe human language, getting to thousands of thousands via voice-response interactive systems and mobile apps. A business using speech acknowledgment…
BST Awards 2019: Best buy-side compliance product, trading—Verint
(Unknown) – November 30, 2019
…BST Awards 2019: Best buy-side compliance product, trading—Verint…
(Observer Reporter-FinancialContent) – October 1, 2019
…by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
Verint Wins Awards for Conversational AI
(UC Today – Unified Communications Today) – October 1, 2019
…the first recognition that Verint has received for it’s exceptional approach to artificial intelligence. In 2018, Verint received the award…
The Future of Financial Compliance: Part 2-Capture
(JD Supra) – October 1, 2019
…Fry, VP Go To Market at Verint, which is the sponsor of this podcast series. In this podcast series, we consider how Verint is changing the…
We Still Need To Deliver On The Human Factor In Customer Service
(Forbes) – October 2, 2019
…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement…
How the Customer Journey Will Evolve in the Next 5 Years
(Content Management Software) – October 3, 2019
…realizes the full value from the investment, according to Nancy Porte, Verint vice president of global customer experience. “It’s vital to…
The Future of Financial Compliance, Episode 5: Maintaining Oversight
(FCPA Compliance and Ethics) – October 4, 2019
…, Go To Market at Verint, which is the sponsor of this podcast series. In this podcast series, we consider how Verint is changing the future…
(TMCnet.com) – October 7, 2019
…® at www.verint.com. * Verint received Speech Technology Magazine’s People’s Choice Award in April 2019 ** Verint was honored in May 2019…
Verint Receives Three Awards for Speech Analytics Platform
(Business Computing World) – October 7, 2019
…discussion topic for the original entry at https://findbiometrics.com/verint-receives-three-awards-speech-analytics-platform-100703/…
Making Legal Part of the CX Team: 5 Steps to a Beautiful Partnership
(CustomerThink) – October 7, 2019
(Area-Info.net) – October 8, 2019
(ContactCenterWorld.com) – October 9, 2019
…#contactcenterworld, @Verint, @SpeechTech Melville, NY, USA, Oct 7, 2019 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement…
National Autistic Society launches Interactive Member Forum
(CMO Australia) – October 9, 2019
…society can better engage with its members. The NAS said it chose Verint because of its ability to integrate with leading CMS systems, and…
Customer Loyalty And Retention Are In Decline
(Forbes) – October 13, 2019
…… your business! Getty A recent study of more than 34,000 consumers worldwide by Verint® Systems Inc., the Customer Engagement Company™, (…
Verint Praised as APAC Market Leader
(TMCnet.com) – October 15, 2019
…to customer and employee engagement.” Digging into the numbers, Verint possesses a 30 percent larger market share than its nearest…
Verint Introduces AI-Infused Knowledge Management for Knowledge as a Service
(SpeechTechMag.com) – October 17, 2019
…“Knowledge Anywhere.” Successfully implemented by leading brands, the Verint solution features powerful cognitive search and self-learning…
Verint Introduces AI-Infused Knowledge Management for ‘Knowledge as a Service’
(CustomerThink) – October 17, 2019
Verint Launches Knowledge Anywhere KM Enhancements
(DestinationCRM.com) – October 17, 2019
…Verint Systems today introduced “knowledge anywhere” enhancements to the Verint Knowledge Management Professional solution. The…
Jumio, Nice, Verint, Authenteq recognized for identity solutions
(BiometricUpdate.com) – October 17, 2019
……
No Jitter Roll: Five for Friday
(no jitter) – October 18, 2019
…A look at the latest news coming out of Zoomtopia, and from TrueConf, Pensando Systems, Verint, and Donoma. For this week’s No Jitter Roll, we continue our Zoomtopia coverage with a slew of product and software announcements from the event. Then, we catch up on some of the latest news happening…
Real-time Analytics News Roundup for Week Ending October 18 – RTInsights
(RT Insights) – October 18, 2019
…Management, businesses can achieve better IoT returns from automation. Verint Systems announced the release of the latest enhancements to…
Top Do’s and Don’ts of Customer Journey Mapping — 10 CX Experts Spill the Beans!
(Customer Think) – October 19, 2019
…If you’re involved with a Customer Experience (“CX” for short) initiative, there’s a very good chance that you’re also doing customer journey mapping (CJM). If fact, CustomerThink’s recent study of 200+ CX initiatives found nearly 8 of 10 respondents reported developing a journey map. But simply…
Verint Systems enhances its Knowledge Management suite
(Knowledge Management World) – October 21, 2019
…in customer experience scores. For more information about Verint’s Knowledge Management Professional solution, visit www.verint.com….
Four Brands Getting Customer Experience Right
(Chiefmarketer) – October 24, 2019
…improving the overall member experience, a true win-win for VyStar members. Ryan Hollenbeck is svp of global marketing for Verint Systems….
(Contact Center Hub) – October 25, 2019
…mesa redonda con los expertos y experta Sandra Cortez, sales director en Verint, José Francisco Rodríguez, presidente de AEERC, Ángel Tenor,…
Welcome to the Era of ‘Knowledge Everywhere’
(TMCnet.com) – October 25, 2019
…omnichannel environment is quite the juggling act, and the newly improved Verint service addresses demands across mobile, web, the contact…
When It Comes to Texting, Companies Need to Strike a Balance
(DestinationCRM.com) – October 28, 2019
…successfully,” explains Kelly Koelliker, director of solutions marketing at Verint Systems. Texting also alters workflows. “With texting,…
How Technology Is Paving the Path to Contact Center Workplace Wellness
(Contact Center) – October 31, 2019
Eight Days a Week: The Always-On Contact Center
(Contact Center Pipeline) – September 1, 2019
Hear Your NPS Rise and More with Voice of the Customer
(TMCnet.com) – September 3, 2019
…of the customers with speech analytics technology such that provided by Verint Monet, you can automatically evaluate 100 percent of your…
(Data Quest) – September 4, 2019
…a large-scale study of more than 34,000 consumers across 18 countries from Verint Systems Inc., The Customer Engagement Company points to an…
10 P&C provider websites ranked by customer satisfaction, net promoter score
(PropertyCasualty360) – September 5, 2019
Credit Unions Balance Call Center Fraud Protection with Member Experience
(Credit Union Times) – September 6, 2019
…Credit union leaders describe how to ensure security without sacrificing user experience….
3 Ways to Transform Your CX Strategy with the Voice of the Customer
(Smart Customer Service) – September 9, 2019
…throughout the organization. Ben Smith is vice president and general manager of voice of the customer solutions at Verint Systems….
4 Reasons Why Your Contact Center Agents Aren’t Happy
(CCW Digital) – September 10, 2019
…an application they’re already using,” Lisa Elbe, solution consultant at Verint Monet, said during the webinar. 2. There’s no schedule…
(Managed IT Magazine) – September 11, 2019
…to integrate Teams with contact centre solutions; with ASC, NICE and Verint to add call and meeting recording to Teams; and with retail IT…
Verint, the Customer Engagement Company, to Host Multiple Events in September
(MarTech Advisor) – September 11, 2019
…leaders in Canada. Verint’s Mike Biros, vice president, local government, will present a Verint overview on Sept. 17 at 9:05 a.m. CT, as…
Banks and credit unions trust Verint to reduce fraud and enhance security operations
(Help Net Security) – September 11, 2019
….” Technology advancements Verint continues to further its commitment in the banking market with the addition of Verint Video Investigator…
Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation
(Contact Center Solutions Community – TMCnet) – September 12, 2019
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
Why Banks Are Turning to Verint to Reduce Fraud, Enhance Security Operations
(Security Sales & Integration) – September 13, 2019
…insights is securely stored.” Verint continues to further its commitment in banking market with the addition of Verint Video Investigator, a…
U.S. Army using Verint Virtual Assistant to Boost Recruiting
(LongIsland.com) – September 16, 2019
…Melville-based Verint Systems has won an award for the artificial intelligence software it provides for the United States Army’s online…
The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
(Contact Center Solutions Community – TMCnet) – September 16, 2019
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
National Autistic Society Selects Verint Community Solution
(TMCnet.com) – September 16, 2019
…members to exchange experiences and stories with autism. “We chose Verint because we wanted to replace our aging forum software with a…
GSX 2019 Review: Emphasising integration, focusing on customer outcomes
(SourceSecurity.com) – September 17, 2019
…. Specifically, he is sold on Verint: “When you have a problem, this company listens,” he told attendees at a Verint gathering on the show…
News : Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation
(ContactCenterWorld.com) – September 17, 2019
…#contactcenterworld, @Verint Melville, NY, USA, Sept, 2019 — Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,…
News : The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
(ContactCenterWorld.com) – September 18, 2019
…#contactcenterworld, @Verint Melville, NY, USA, Sept 16, 2019 — Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company,…
(Call Center Times) – September 19, 2019
(Workforce Management) – September 19, 2019
…Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced that it has achieved a perfect 5.0 customer satisfaction score in each of 23 categories regarding vendor, product and product effectiveness satisfaction. The company also was recognized for the most…
Dr. Cynthia Telles Reflects on the Growing Importance of Digitally-Enabled Care and Information
(myMotherLode.com – FinancialContent) – September 20, 2019
…/ September 20, 2019 / Earlier this month, software company Verint announced that Kaiser Permanente achieved the highest web satisfaction…
Army to Deploy Female Chatbot to Help Recruit Women
(WSJ Pro Artificial Intelligence) – September 27, 2019
No Jitter Roll: Five for Friday
(No Jitter) – August 29, 2019
…spaces up to 30 ft. x 30 ft. City of Barrie Integrates Verint Automated Customer Service Keeping with customer wins, the city of Barrie, a…
City of Barrie Elevates Citizen Engagement with Verint Solutions
(TMCnet.com) – August 28, 2019
…City of Barrie Elevates Citizen Engagement with Verint Solutions…
Leading Self-Service Customer Support Trends in 2019
(Smart Customer Service) – August 28, 2019
…! How Self-Service Customer Support Is Leading the Way With IVAs (Verint) IS YOUR SELF-SERVICE SMART ENOUGH FOR TODAY’S CUSTOMER? (TTEC)…
(Acrofan [ENG]) – August 27, 2019
…Media Contact Sian Sparkes Verint Systems Inc. sian.sparkes@verint.com Media Relations Amy Curry Verint Systems Inc. amy.curry@verint.com…
Workforce Optimization, Looking Ahead
(NoJitter.com) – August 26, 2019
…Witness Systems, then a quality management vendor and now part of Verint, can be credited for coining the term. It made the first consolidation move by buying workforce management vendor Blue Pumpkin and combining the two applications. One year later, NICE purchased IEX, another WFM player, as well…
(Yahoo.com) – August 26, 2019
…Verint (NASDAQ:VRNT) calls itself “The Customer Engagement Company.” It uses AI to help its customers automate certain aspects of their businesses through the use of intelligent virtual assistants (IVA) that can leverage machine learning to understand better the conversations that take place with…
10 Companies Using Artificial Intelligence Tech to Grow
(Wiredfocus) – August 26, 2019
…Verint (NASDAQ:VRNT) calls itself “The Customer Engagement Company.” It uses AI to help its customers automate certain aspects of their businesses through the use of intelligent virtual assistants (IVA) that can leverage machine learning to understand better the conversations that take place with…
Why you need customer advocates – and how to make advocacy work
(Customer Experience Insight) – August 26, 2019
…storytelling,” says Nancy Porte, Vice President of Global Customer Experience for Verint. “Some … customers are doing their jobs day-to-day…
Can Your Organization Avoid AI Failures?
(Dataversity) – August 21, 2019
…moves forward. With a proprietary AI system and services like those offered by Verint, that information is the keystone for tracking end-to-…
Retail Reality: Succeeding in the Always-On Customer Engagement Realm
(Total Retail) – August 20, 2019
…global marketing and executive sponsor of the customer experience program for Verint. The company helps organizations simplify and modernize…
Satisfied consumers rate Kaiser as top health payer website
(Digital Commerce 360) – August 19, 2019
…. “Consumers embrace low risk and high reward monitoring apps,” Verint says. To save money over more expensive emergency room visits and…
Bullish on its AI Blueprint, Verint takes predictive conversational analysis-based CX to a new high
(Voice&Data) – August 18, 2019
…saving money and time. Comprehending contextual information, the Verint Intelligent Virtual Assistant provides personalized answers based on…
How to Handle Customer Experience During a Merger or Acquisition
(Content Management Software) – August 15, 2019
…By Phil Britt | Aug 15, 2019 CHANNEL: Customer Experience Deloitte predicts the number of mergers and acquisitions will grow in 2019 . And any time a business goes through a merger or acquisition, the impacts can be felt in a number of ways, not least of which is the customer experience…
How 10 top health insurers ranked on website satisfaction
(Becker’s Hospital Review) – August 15, 2019
…software company Verint. For the survey, Verint surveyed 11,519 respondents in June, with at least 250 responses for each website. Verint…
Verint Honored for Workforce Optimization Solution of the Year
(TMCnet.com) – August 15, 2019
…excellence in the contact center and customer service arenas. Verint specializes in Actionable Intelligence solutions designed to promote…
Geico, Humana and Kaiser Permanente Have The Best Health Insurance Sites: Study
(MediaPost) – August 14, 2019
…— are Geico, Humana and Kaiser, according to the Verint Digital Experience Index, a study by Verint Systems Inc. Next are Molina Healthcare,…
Kaiser Permanente, Molina Healthcare, and Humana take top spots for digital experience
(Fierce Healthcare) – August 14, 2019
…Net Promoter Scores, according to a survey of 11,500 consumers conducted by Verint Systems Inc. Blue Cross Blue Shield of Michigan took the…
(AP (Hosted)) – August 14, 2019
…Relations Amy Curry Verint Systems Inc. amy.curry@verint.comInvestor Relations Alan Roden Verint Systems Inc. alan.roden@verint.com…
The 2019 Customer Interaction Management Landscape Part 2: Upcoming Disruptions
(BC Strategies) – August 13, 2019
…includes over 60 participants. Historical leaders, CallMiner, Nice, and Verint are now facing competition from a slew of new entrants such…
Artificial Intelligence (AI) Stats News: AI Augmentation To Create $2.9 Trillion Of Business Value
(Forbes) – August 12, 2019
…automation technology will help to reduce their workload and stress. [Verint online survey of 34,068 consumers in Australia, Brazil, Canada,…
Dynamics 365 Customer Service Insights Supports 39 New Languages
(Smart Customer Service) – August 10, 2019
…Teams. Posted July 16, 2019 Verint Strengthens Integration with Microsoft Teams Verint’s Financial Compliance portfolio integrated with…
71% dos consumidores são mais fiéis a marcas que facilitam o engajamento
(Consumidor Moderno) – August 9, 2019
…e a Verint está assumindo um papel de liderança com análise de voz e texto nessa área”, afirma. A relação com o digital A pesquisa da Verint…
Putting Customers on the Podium: 3 Tips for Successful Customer Advocacy Programs
(CustomerThink) – August 9, 2019
…One of the essential CX truths is that customers like to hear from other customers. At the B2B technology company for which I work, it means more than throwing a cocktail party and having a few other networking events at the annual user conference. In fact, at our most recent user conference…
Customer Experience: Five Pillars To Reach A Sustainable Competitive Advantage
(Forbes) – August 7, 2019
…Ryan Hollenbeck Senior Vice President at Verint, overseeing the company’s global marketing, customer experience program and sales enablement…
Preparing to Improve the Customer Experience
(TMCnet.com) – August 6, 2019
…, journeys change, and new players enter the market,” wrote Ryan Hollenbeck SVP at Verint (News – Alert), in a recent article for Forbes. “…
Note for companies: Customers don’t mind sharing personal data in exchange for these two offers
(TELECOM LIVE) – August 6, 2019
…tools to assess their buying patterns. A survey conducted by Verint Systems across 18 countries and 34,000 consumers highlighted how an ‘…
(myMotherLode.com – FinancialContent) – August 5, 2019
…gain expertise on maximizing Verint technology. To learn more about Verint’s global events, click here. About Verint Systems Inc. Verint® (…
Indian customers against use of technology to track buying patterns: Verint survey
(Technology Today – EIN News) – August 5, 2019
…tools to assess their buying patterns. A survey conducted by Verint Systems across 18 countries and 34,000 consumers highlighted how an ‘…
Verint Empowers Businesses with Microsoft Recording
(UC Today – Unified Communications Today) – August 2, 2019
…and channels at Verint, John Bourne , the two companies have over 270 joint compliance customers across 40 countries. Today, Verint is…
How Technology is Paving the Path to Workplace Wellness
(Contact Center Pipeline) – August 1, 2019
…workplace, as well as reduced stress. The global study was conducted by Verint Systems in partnership with Opinium Research, LLC. Sure, it…
Automation And AI Actually Relieve Workplace Stress, And Customers Will Notice
(Forbes) – July 29, 2019
…from a survey of 34,000 workers in 18 countries worldwide, sponsored by Verint, which finds technology may help more than it hurts when it…
(CustomerThink) – July 18, 2019
…terms of how it can be reduced. For instance a new study from Verint shows that two thirds of people believe that technology and automation…
Het hart veroveren van de emotie-gedreven consument – deel 3
(Customer Talk) – July 16, 2019
…for Digital and Human Customer Service?’ van IT-dienstverlener Verint Systems. 3. Klantvriendelijkheid leidt tot herhaalaankopen De klant…
Verint Offers Unified VoC to Help Solve Growing Interaction Challenge
(DestinationCRM.com) – July 15, 2019
…100 cloud partners to its customers. Verint used the conference to unveil its most recent release, Verint Unified VoC, a customer feedback…
(Doit) – July 12, 2019
…35%。为确保整个劳动力团队达到最佳绩效，企业需要为劳动力队伍搭配恰当比例并创造员工协同参与、相互融合的文化氛围。” Verint北亚及韩国区副总裁马帝（Matty Kaffeman）表示：“消费者对企业‘Always-on’服务的期望不断提高，对全球客户交互行业来说，既是挑战…
Indian customers vote in favor of being serviced by a chatbot for their queries: Verint
(Data Quest) – July 11, 2019
…results of a large-scale study of more than 2000 Indian consumers Verint Systems Inc., The Customer Engagement Company, highlights that the…
Brands see uses stick on for shorter durations
(The Times Of India) – July 10, 2019
…reducing loyalty to brands, says data procured from customer engagement platform Verint. Most consumers are not seen to stick to a said…
Indians are loyal to brands that have digital engagement, study says
(The Times Of India) – July 9, 2019
…conducted among 34,000 consumers across 18 countries by customer engagement platform Verint shows that 70% of Indian consumers are loyal to…
Indians more loyal to brands that use e-mails, apps, chatbots, AI; here’s what they don’t like
(Yahoo! India Finance) – July 9, 2019
…of the customer service, Indian customers lead their global counterparts. Verint Systems, a customer engagement company, said in its 2019…
(Workforce Management) – June 27, 2019
…world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to…
Verint Engages by Honoring Customers and Partners
(TMCnet.com) – June 21, 2019
…the best in intelligent, omnichannel solutions. At the recently concluded Verint (News – Alert) Engage 2019 Global Customer Conference in…
Study Finds Most Consumers Will Drop A Brand Over Poor Customer Experience
(PPAI Media) – June 18, 2019
…senior vice president of global marketing and executive sponsor of the Verint Customer Experience Program. “The customer experience gauntlet…
The Forrester Wave™: Customer Service Solutions, Q2 2019
(Forrester.com) – June 18, 2019
…, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zendesk — and researched, analyzed, and scored them….
NEOVANTAS participa en Engage on the Road 2019
(Economiadehoy.es) – June 18, 2019
…estado presente en el Engage on the Road 2019, principal evento organizado por VERINT en España, en el que se han analizado las soluciones y…
3 Reasons Why Brands Still Need Voice In Their Customer Relations
(Call Centre Helper) – June 17, 2019
…of the customer service process. 2. Explaining a Situation The above Verint figure shows, interestingly, that the means of contact which…
Meeting Rising Expectations for Customer Experience
(UC Today – Unified Communications Today) – June 16, 2019
…least 3 years. This is a reduction of 39% since 2015. According to Verint, as the lives of today’s consumers become more connected, and we…
Consumers Want Service And Technology For Engaging With Brands, Study Finds
(MediaPost) – June 13, 2019
…and 72% find their jobs fulfilling. But only 21% say their base level of stress is low. Verint surveyed 34,000 consumers from 18 countries….
Banco Macro, premiado por la tecnología que usa para mejorar la atención de sus clientes
(iProfesional) – June 13, 2019
…fue entregado en la Convención Anual de Customer Experience, denominada “VERINT ENGAGE 2019″ que este año se realizó en la ciudad de Orlando…
Banco Macro, premiado por la implementación de soluciones tecnológicas
(Ambito.com) – June 13, 2019
…fue entregado en la Convención Anual de Customer Experience, denominada “VERINT ENGAGE 2019” que este año se realizó en la ciudad de Orlando…
Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
(MarTech Series) – June 13, 2019
…in popularity as an engagement tool, increasing 57% from a similar Verint study from 2018. The research also finds that human engagement is…
Verint Launches New Voice of the Customer Cloud Solution
(UC Today – Unified Communications Today) – June 12, 2019
…, Verint Systems has unveiled its new solution to provide a comprehensive, enterprise-wide view of the voice of the customer. Dubbed Verint…
What Security Technologies Are Impacting The Retail Market
(Security Informed) – June 12, 2019
…mobility and devices that drive mobility are some of most interesting new technology trends impacting the retail and banking markets today…
How organizations are coping with today’s cyber-physical security threats
(Security Informed) – June 11, 2019
… this interview at Verint’s recent Engage 19 event in Orlando, SecurityInfoWatch.com Editor-in-Chief Joel Griffin (far right) sat down with…
Verint发布客户之声云解决方案 数字化创新与语音技术的融合
(电子工程世界) – June 10, 2019
…收集并分析客户反馈，从而做出更加明智的业务决策。Verint重新定义了客户体验在市场中的角色。” Verint不久前在美国奥兰多举行了Engage19全球客户与合作伙伴大会，该解决方案就是在本次大会上发布的。 * Verint统一化VoC解决方案计划于2019年8月全面上市。…
Citizens Energy Group on Championing Clean Energy as a Social Cause
(CCW Digital) – June 10, 2019
…],” Curtis Popp, VP of customer operations, told CCW Digital at Verint Engage 2019 in Orlando, Florida. While most people are receptive to…
Verint Improves Data Security for Financial Brand
(UC Today) – June 10, 2019
…the continued collaboration with Verint allows VyStar to enhance and upgrade their security strategies when protecting member information in the VyStar contact centre…
Banking Technology June 2019 issue out now
(Banking Technology) – June 9, 2019
…founder of security firm Rift Recon, who shared fascinating facts at the recent Verint Engage user conference. For instance, since 2014, an…
Top fintech stories this week – 7 June 2019 – FinTech Futures
(Satoshi Nakamoto Blog) – June 8, 2019
…’ top five fintech stories of the week – all in one place! Verint Engage 2019: AI, security and genius hacker stories Verint’s products…
Top fintech stories this week – 7 June 2019
(Banking Technology) – June 7, 2019
…& Funding, Open banking, Payments, Regulation FCA, PayPal, Tink, Verint, WorldRemit BankingTech, FinTech, PayTech News Denmark, Europe, UK…
How can Hong Kong be APAC’s digital leader?
(Hongkong Business) – June 7, 2019
…adjusting rapidly to a digital future. Additional research conducted by Verint and Opinium Research LLC, drawing on interviews with more…
Atento y Verifica presentan sus casos de éxito en «Engage on the road»
(Relacioncliente.es) – June 6, 2019
…serán dos de las compañías que el próximo 13 de junio, en el evento de Verint en Madrid (Engage on the road), presentarán sus casos de exito…
India trumps Singapore in adopting technology at the workplace
(Hindustan Times ePaper (Chandigarh)) – June 6, 2019
…ahead of Singapore at 69 per cent. Both are ahead of the global average. Verint‘s survey also found that 72 per cent of Indian workers are…
Is Greater Awareness Helping To Increase Cybersecurity?
(Security Informed) – June 6, 2019
…cybersecurity has become the ultimate buzzword in the physical security market. And it also represents one of the industry’s most intractable challenges…
Customer and Employee Engagement in a 24/7, Always-On Era
(CCW Digital) – June 5, 2019
…” Tom Hind, VP of global contact center management at Mastercard said at Verint Engage 2019 in Orlando, Florida. Digitize where possible but…
News : Contexta360 Enters a Strategic Relationship with Dutch Telco, KPN
(ContactCenterWorld.com) – June 4, 2019
…portfolio and enable customers using Genesys, Avaya, Mitel, NICE, Verint to add significant capabilities without the need to replace any of…
Motivational Speaker Dan Heath on Why “Great Experiences Hinge on Peak Moments”
(CCW Digital) – June 4, 2019
…tea and hop over the side and get on with your day,” Heath joked at Verint Engage 2019 in Orlando, Florida, showing the audience a series of…
Verint Engage 2019: AI, security and genius hacker stories
(FinTech Futures) – June 4, 2019
……
Verint Engage 2019: AI, security and genius hacker stories
(Banking Technology) – June 3, 2019
……
How Gannett/USA Today uses voice of the customer to achieve key business outcomes
(CCW Digital) – June 3, 2019
……
Verint Doubles Down on “Engagement” Strategy, Pushes VoC Unification
(CustomerThink) – May 31, 2019
……
Holland America Line on Embracing Emerging Tech While Delivering a Human Touch
(CCW Digital) – May 31, 2019
……
VyStar Credit Union improves security and customer experience
(Knowledge Management World) – May 31, 2019
…fraud detection with Verint will help our fraud department achieve incredible time savings over previous manual methods. These new Verint…
It’s all about the Benjamins when it comes to the C-suite
(SecurityInfoWatch.com) – May 29, 2019
……
Verint unveils new voice of the customer cloud solution
(Knowledge Management World) – May 29, 2019
……
Decibel Launches Special Program to Support Appsee Customers
(MarTech Series) – May 29, 2019
…retention rate year-over-year. Marketing Technology News: Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that…
India Surpasses Singapore In Adoption Of Technology At Workplace
(Analytics India Magazine) – May 29, 2019
…country digitally. However, a recent customer experience study by Verint and Opinium Research LLC which covered the adoption of technology…
Here’s How Dell Used Live Chat to Optimize E-Commerce for B2B
(CCW Digital) – May 28, 2019
……
Verint : India Beats Singapore at Adoption of Technology at the Workplace
(Market Screener) – May 27, 2019
…countries included in the study. (See illustration for details.) Verint‘s study was aimed at looking at consumer customer experience,…
India Beats Singapore at Adoption of Technology at the Workplace
(NewKerala.com) – May 27, 2019
…adoption of technology in the workplace released just last week by Verint and Opinium Research LLC, workers in India consistently outranked…
The Voice Data Gap and How to Close It
(SpeechTechMag.com) – May 27, 2019
…president of Next IT Corporation and the current head of product strategy at Verint Intelligent Self-Service, says that before you can make…
International ‘Techno-Savvy’ Indians are way ahead in adoption of technology than the world!
(DailyHunt English) – May 27, 2019
…the UK (all at 61%) reported the lowest levels of automation. Verint‘s study was aimed at looking at consumer customer experience,…
Don’t Ignore Your Digital Service Funnel!
(Call Centre Helper) – May 24, 2019
…, partnering with leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed…
Today’s Generation Is Living Longer – How Does It Affect the Customer Journey?
(CCW Digital) – May 24, 2019
…are living longer than ever,” Nataki Edwards, SVP of digital at AARP, said at Verint Engage 2019 in Orlando, Florida. “In fact, a 10-year-…
Australians prefer human connection over emerging technologies
(Business News Australia) – May 23, 2019
…of the Australian aspect of the workforce. Despite this, Verint Systems’ vice president Michael Stelzer says Australians should succumb to…
Hong Kong lags behind India and Singapore in workplace automation
(Hongkong Business) – May 23, 2019
…than half unwilling to automate aspects of their operations, a study by Verint and Opinium Research LLC found. This places Hong Kong behind…
Singapore trails behind India in willingness to embrace workplace automation
(Singapore Business Review) – May 23, 2019
…the global average and just behind India at 76%, a study by Verint and Opinium Research LLC found. Respondents also ranked using AI in the…
Technology and Humans Critical to Contact Center Success, Verint Engage Speakers Insist
(Smart Customer Service) – May 23, 2019
……
(Tec HR Series) – May 23, 2019
……
Singaporeans are most digitally advanced, willing to adopt next-gen technology anytime
(International Business Times Singapore) – May 23, 2019
…A new study, released by Verint Systems, has revealed that Singapore, one of the most developed countries in South-East Asia, is actively…
(MarTech Series) – May 23, 2019
…expertise Verint brings to the table,” added Chad Meadows, Chief Operating Officer, VyStar Credit Union. “We embrace a partner like Verint…
News : Verint Voice of Customer Solutions Recognized by Forrester Research, Inc.
(ContactCenterWorld.com) – May 23, 2019
……
Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement
(MarTech Series) – May 23, 2019
……
Verint Unveils New Voice of the Customer Cloud Solution
(SpeechTechMag.com) – May 23, 2019
……
How Surveillance and AI Are Enhancing Bank Security | Seagate Blog
(Seagate Blog) – May 22, 2019
…the latest technologies to deter crime. Technologies from companies like Verint Systems are gaining traction in the banking sector,…
Verint Launches Unified VoC at Its Engage Conference
(Smart Customer Service) – May 22, 2019
……
Workers Ready to Accept AI Says Report
(SpeechTechMag.com) – May 21, 2019
……
Can automation reduce employee stress?
(TechRepublic) – May 21, 2019
……
(CustomerThink) – May 21, 2019
……
Verint Provides Anti-Fraud ID Solution for VyStar Credit Union
(FindBiometrics) – May 21, 2019
…partnership between Verint and VyStar, which dates to 2015 and was last renewed in October of 2018. VyStar currently utilizes several Verint…
ISJ Exclusive: Managing Video in Financial Institutions
(International Security Journal) – May 20, 2019
……
Verint Introduces Visual Tools to Unlock the Power of the Hybrid Workforce
(AIThority) – May 17, 2019
…Next Generation Automation Solutions for the Contact Center and Back Office Verint Systems Inc., The Customer Engagement Company, announced…
$VRNT News Article – VyStar Credit Union Improves
(Investors Hangout) – May 17, 2019
…- VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution https://marketwirenews.com/news…
Chase To Buy InstaMed and other Digital Transactions News briefs from 5/17/19
(Digital Transactions) – May 17, 2019
…increasingly targeting call centers, VyStar Credit Union has contracted with Verint Systems Inc. to tighten security around data held in the…
Verint Strengthens Digital CX Capabilities with AI-powered Anomaly Detection
(Knowledge Management World) – April 30, 2019
…Verint strengthens digital CX capabilities with AI-powered anomaly detection…
Verint Offers Tool For Finding Gaps In The Customer Experience
(MediaPost) – April 29, 2019
…, Verint. Meritt adds: “Millions of customer interactions happen every day, creating more feedback and new ways to gain insights.”
Verint Adds AI-Powered Anomaly Detection
(DestinationCRM.com) – April 29, 2019
…in real time, and connect that data to CX drivers and outcomes. Verint VoC gives companies what they need to automate and operationalize CX….
Speech Technology Magazine’s People’s Choice Awards 2019
(SpeechTechMag.com) – April 29, 2019
…Voice Cobalt Speech and Language Appen Rev.com (Temi) Speech Analytics Verint Systems Voice Sense Cogito Corp
News : Chat and Chatbots Help Spark Cut Customer Service Costs
(ContactCenterWorld.com) – April 26, 2019
…is to make customer journeys more frictionless.” According to Verint its Virtual Assistant uses artificial intelligence and machine learning…
Verint Systems Launches New Customer Engagement Tech
(Loyalty360) – April 26, 2019
…The temptation to adopt the latest technology—to jump on board with the next big thing—can be very intense…
The Path to Proactive and Pragmatic Financial Compliance
(Global Banking and Finance Review) – April 23, 2019
…By Phil Fry, Vice President of Financial Compliance Strategy at Verint. With the need to comply with regulatory mandates such as the Dodd-…
Verint strengthens digital CX capabilities with AI-powered anomaly detection
(Knowledge Management World) – April 20, 2019
…Verint Systems has added anomaly detection to its expanding range of Voice of Customer (VoC) solutions to help companies automate insights and prioritize improvements to customer experience (CX)….
Verint Systems Launches Blueprint for Implementing AI
(Ultimate Pocket.com) – April 19, 2019
…. Tracy Malingo, senior vice president for product strategy at Verint, says Verint is making a concerted effort to reduce the risks…
Publicis Buys Epsilon for $4.4B, Salesforce Debuts New Einstein Services, More News
(CMSWire) – April 19, 2019
…other news from the digital experience space … Verint Launches AI Blueprint Verint Systems announced the launch of AI Blueprint, a…
If Data is the New Oil, We’re About to Bust
(InsideBIGDATA) – April 17, 2019
…Tracy Malingo is Senior VP of Product Strategy of Verint Intelligent Self-Service, a division of Verint, where she provides strategic and…
Verint says Video Investigator will shorten banks’ investigation time by more than 50%
(IFSEC Global) – April 17, 2019
…Designed to resolve and mitigate problems typically facing investigators, Verint Video Investigator simplifies and slashes the time it takes…
Verint launches AI Blueprint to help increase AI’s value to organizations
(Knowledge Management World) – April 17, 2019
…, said Tracy Malingo, SVP of product strategy at Verint, who noted that Verint seeks to help customers effectively automate areas of the…
Making Sense of Customer Experience Data
(Call Centre Helper) – April 15, 2019
…, partnering with leading organizations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed…
Regalix launches Customer Onboarding edition of Digital CMO Digest
(FOX 40 WICZ TV) – April 12, 2019
…of Customer Success and Customer Experience of leading organizations like Salesforce, Verint and ADP, among others. They give their thoughts…
Verint Video Investigator simplifies security for financial sector
(Security World Market) – April 9, 2019
……
Verint Systems announces a new software platform Video Investigator to enhance bank security
(SourceSecurity.com) – April 8, 2019
…Verint Systems Inc., The Customer Engagement Company, announces a new software platform to help banks and credit unions simplify, modernise,…
(Benzinga) – April 8, 2019
…. Through a partnership with Verint® Systems Inc., Transition Networks will be demonstrating the DMS as part of an integration with Verint‘s…
Verint Video Investigator Security and Fraud Investigation Software
(Security Info Watch) – April 5, 2019
……
Must-See Booths at ISC West 2019
(SDM Magazine) – April 5, 2019
……
Verint unveils new security and fraud investigation software
(Security Buyer) – April 5, 2019
……
What are the Available CCaaS Options in the Avaya Portfolio?
(UC Today – Unified Communications Today) – April 3, 2019
…for failover, and vice versa. “We have also signed with Verint in January to offer Workforce Engagement Management. The full portfolio of…
Did digital government come through during the shutdown?
(GCN) – April 2, 2019
…Did digital government come through during the shutdown?…
Verint Names Five9 Cloud Partner of the Year
(Salestechstar) – April 2, 2019
…Gartner Reveals Three Immediate Actions for Sales Leaders Following an Acquisition Both Verint and Five9 have been recognized as a Leader in…
(Thomas) – April 2, 2019
……
Using RPA to manage contact infrastructure
(Direct Marketing News – DMN) – April 1, 2019
…CX. Kelly Koelliker is director of content marketing for Verint, The Customer Engagement Company (www.verint.com). 1 Craig Le Clair, et al…
Simplify, Automate and Modernize
(Security Today) – April 1, 2019
…, and ease the complexity of ongoing maintenance.” VyStar selected Verint EdgeVR and Op- Center to manage video surveillance and data…
Transition Networks Partners with Verint to Provide Simplified Management of
(Sogotrade – Barchart.com) – April 1, 2019
…a strategic partnership with Verint® Systems Inc. (Nasdaq:VRNT) to seamlessly integrate its device management software withVerint‘s video…
Verint’s April Events and Speakers Explore How Artificial Intelligence and
(Sogotrade – Barchart.com) – March 29, 2019
…, and actionable learnings. To learn more about Verint‘s global events, click here. About Verint Systems Inc.Verint(R)(Nasdaq:VRNT) is a…
Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction
(Sogotrade – Barchart.com) – March 28, 2019
…announced that it has again been recognized for its leadership in workforce management (WFM)…
Avaya ramps up friends expansion
(Comms Business) – March 27, 2019
…us to customise our products and go after particular verticals. We have worked with Verint for a long time, we position those guys into our…
5 ways to prepare for a new era of Customer Experience
(CustomerThink) – March 26, 2019
…a new primary research study entitled “What Drives CX Success?” (sponsored by Verint). Based on the input of numerous CX leaders and an…
CRM Magazine Names Its 2019 Customer Service Leaders
(PRWeb) – March 26, 2019
…Verint Systems One to Watch: ZOOM International Contact Center Search Winner: Microsoft Leaders: Coveo, Oracle, Salesforce.com, and Verint…
CGS forms partnership with Verint Systems
(Knowledge Management World) – March 26, 2019
…for a complete solution in the compliance and retention space. Verint offers the software solution, while Custodia, another financial…
Verint Unveils Enhanced Compliance for Financial Institutions
(TMCnet.com) – March 26, 2019
…field.” In creating its financial compliance partner program, Verint was able to bring together professional services expertise, business…
CGS Partners with Verint and Custodia for Customer Care
(DestinationCRM.com) – March 26, 2019
…the commercial banking, financial services, and insurance industries,” said Verint‘s John Bourne, senior vice president of global channels…
CGS Partners with Verint to Enhance Financial Institutions’ Existing Compliance Infrastructure
(The News Reports) – March 25, 2019
…CGS Partners with Verint to Enhance Financial Institutions’ Existing Compliance Infrastructure…
Q&A: Actionable intelligence helps orgs maximize customer engagement
(SiliconANGLE) – March 25, 2019
…Connect event. “The thing that makes us different is we’re completely agnostic to the infrastructure that we sit on top of,” said John Bourne (pictured), senior vice president of global channels and alliances at Verint…
Five Ways to Improve Customer Service Today, Tomorrow, and For Years to Come
(CustomerThink) – March 22, 2019
…prominent role in customer acquisition and retention. According to a Verint study on customer centricity, lower prices played an influential…
The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
(Call Accounting) – March 21, 2019
…The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls….
The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
(TMCnet.com) – March 21, 2019
…and machine learning is not a magic bullet. Many organizations have been lured down the AI rabbit hole via a one-size-fits-all approach….
(Knowledge Management World) – March 21, 2019
…service that neither humans or robots could achieve on their own. Verint 1-800-4VERINT www.verint.com/engagementwww.verintblog.com…
How the Insights Revolution will Help Deliver Exceptional Experiences
(CMO) – March 20, 2019
…Think cloud computing was disruptive? That will pale in comparison to what’s coming next: the insights revolution….
The Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
(Tec HR Series) – March 19, 2019
…make that effort worthwhile. HR Technology Interview: Jumpstart 2019: TecHR Interview with Tracy Malingo, SVP of Product Strategy at Verint…
Can VoC Data Easily Integrate With Customer Data Platforms?
(CMS Wire) – March 15, 2019
…picture, according to Tim Whiting, vice president of marketing at Verint, which provides tools for customer engagement management. Whiting…
KMWorld 100 Companies That Matter in Knowledge Management 2019
(Good To SEO) – March 11, 2019
…. To Learn more, read Elan Moriah, President, Customer Engagement Solutions’ Verint®View From the Top. Wrike—Wrike provides a SaaS-based…
(SpeechTechMag.com) – March 6, 2019
…Carmit DiAndrea, vice president, portfolio marketing strategy for Verint discussed four separate case studies in which an organization…
RSPB Migrates to New Cloud Community
(TMCnet.com) – February 28, 2019
…full management over customer data, and GDPR related processes. Verint Community, integrated with Verint’s Knowledge Management, assists…
RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform
(Benzinga) – February 28, 2019
…to store customer information within the system itself. Verint Community, integrated with Verint‘s Knowledge Management, assists community…
Verint Recognized for Excellence in Workforce Engagement Management
(TMCnet.com) – February 22, 2019
…compliance intelligence. The combination of these capabilities have allowed Verint to become recognized for excellence in the industries it…
Alpharetta gives tentative nod to continued support for Tech Alpharetta
(NorthFulton.com) – February 19, 2019
…city contributed $125,000. Ryan Hollenbeck, senior vice president with Verint Systems, said Tech Alpharetta is helping create a local tech…
Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant
(MarTech Series) – February 17, 2019
…Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and…
Digital Transformation Delivers Enhanced Customer Service
(TMCnet.com) – February 14, 2019
…In creating a comprehensive Voice of the Customer (VoC) portfolio, Verint is positioned to prosper. Some 72 percent of those surveyed noted,…
Selecting the right platform for IT automation
(McKinsey & Company) – February 14, 2019
…functionality, and analysis of user intent. These platforms, such as Verint/Next IT’s Alme Suite and IBM’s Watson Assistant usually feature…
Verint acquisition of ForeSee gives VOC software an upgrade
(SearchCRM – TechTarget) – February 11, 2019
…acquisition attractive to Verint. “Digital is becoming the obvious priority,” said Ryan Hollenbeck, chief marketing officer atVerint,…
Jumpstart 2019: TecHR Interview with Tracy Malingo, SVP of Product Strategy at Verint
(Tec HR Series) – February 7, 2019
…. Tracy Malingo is Senior VP of Product Strategy of Verint Intelligent Self-Service, a division of Verint, where she provides strategic and…
Trending in 2019: Financial Compliance Risk Reduction
(Bank News) – February 01, 2019; pg. 23
…Since the financial crisis in 2008, financial compliance has undergone a significant shift…
(Contact Center Pipeline) – February 1, 2019
…The company implemented an intelligent virtual assistant (IVA) solution that uses a blend of AI and machine learning technology with natural language understanding….
Amp Up Your Self-Service Online Community with Knowledge Management
(Smart Customer Service) – January 28, 2019
…president and general manager of Telligent, a Verint company, where his focus is helping Verint clients use communities to improve customer…
Avaya and Verint Extend Workforce Engagement Management for Cloud
(SpeechTechMag.com) – January 24, 2019
…cloud services supporting public, private, or hybrid deployment models. Verint and Avaya, strategic partners for nearly 15 years, currently…
Avaya Engages Its Customers With Intelligence Xperiences
(EnterpriseNetworkingPlanet) – January 23, 2019
…businesses,” John Bourne, Senior Vice President, Global Channels and Alliances at Verint stated. Sean Michael Kerner is a senior editor at…
Avaya Strengthens Cloud Portfolio
(No Jitter) – January 23, 2019
…available for deployment in private, public, or hybrid clouds. Avaya and Verint, which have been partners for about 15 years, offer voice or…
News : Avaya and Verint Extend Workforce Engagement Management for Cloud
(ContactCenterWorld.com) – January 23, 2019
…#contactcenterworld, @Avaya, @Verint Austin, TX & Melville, NY, USA, — Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., a…
RPA’s role from back office servers to front office service delivery – TechHQ
(Techhq.com) – January 22, 2019
…NICE from its competition; you can read more about NICE here. VERINT Verint’s cloud-based RPA software that replaces the need for manual…
(AIThority) – January 22, 2019
…A.I. Connect ecosystem. The company’s integration partners include Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and…
Avaya builds out cloud strategy with new private cloud delivery model
(ChannelBuzz.ca) – January 22, 2019
…Avaya IX Mobility [the rebranded Avaya Mobile Experience], with Verint around Workforce Engagement Management for the Cloud, and with Slack,…
Avaya launches a Virtual Assistant for Slack
(UC Today – Unified Communications Today) – January 22, 2019
…partners on show at Avaya Engage this year included Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and new partners…
A Modern Approach to Customer Service for the Telecom Industry
(CIO Applications) – January 18, 2019
…of worst customer service experience list. According to a report by Verint, an analytics software company, 64 percent of telecom customers…
Avaya Expands AI Connect Ecosystem
(Smart Customer Service) – January 17, 2019
…Avaya Expands AI Connect Ecosystem…
(AIThority) – January 16, 2019
…to our annual customer awards,” says Nick Nonini, managing director EMEA at Verint. “Once again, we are inspired by this impressive group of…
(Knowledge Management World) – January 14, 2019
…and expand the application of knowledge management. In December 2018, Verint also signed a definitive agreement to acquire ForeSee, a cloud…
2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First
(Business 2 Community) – January 11, 2019
…going public, Qualtrics being acquired by SAP for $8 billion, and Verint adding Foresee to its VoC (Voice of the Customer) portfolio,…
Verint Named Contact Center Leader
(TMCnet.com) – January 8, 2019
…in real-time speech analytics make Verint a pioneer in the provision of customer engagement solutions. “Verint has automated CX operations…
What Caused The Most Disruption In 2018 In The Physical Security Space?
(Security Informed) – January 8, 2019
…an ongoing trend that will last through 2019 and beyond. Alex Johnson Verint Systems The continued focus on the connected world, driven by…
News : Verint Named the Contact Center Applications Market Leader by Frost & Sullivan
(ContactCenterWorld.com) – January 7, 2019
…#contactcenterworld, @Verint, @Frost_Sullivan Sao Paulo, Brazil & Melville, NY, USA, Jan, 2019 — Verint Systems Inc. (Nasdaq: VRNT), a…
Israel’s Verint Systems makes 2 buyouts in December 2018
(Israel21c) – January 1, 2019
…Israel’s Verint Systems makes 2 buyouts in December 2018…
Verint Process Assistant Provides Agents with Personal Trainer Experience
(TMCnet.com) – December 31, 2018
…customer service solutions like Verint (News – Alert) Process Assistant to improve agent and customer experiences. Verint Process Assistant…
Jumpstart 2019: Interview With Tracy Malingo, SVP of Product Strategy at Verint
(AIThority) – December 28, 2018
…of Product Strategy Verint Jumpstart 2019 Tell us about your journey into intelligent tech industry. What galvanized you to join Verint?…
Verint buys cloud voice co ForeSee
(Globes) – December 27, 2018
…engagement analytics company Verint Systems Inc. (Nasdaq: VRNT) has announced the signing of a definitive agreement to acquire ForeSee, an…
Want to Supercharge Customer Engagement in Branches? Look to Your Contact Center
(CUNA Councils) – December 26, 2018
…a smart call. Mary Lou Joseph is director of content marketing with Verint Systems. Reprinted by permission from BAI Banking Strategies, a…
(Mobi Health News) – December 21, 2018
…In November Belgian biopharma company UCB called on customer engagement company Verint Systems to create an app for patients with Parkinson’…
News : Verint to Acquire ForeSee
(ContactCenterWorld.com) – December 21, 2018
…of a definitive agreement to acquire ForeSee(R), a cloud voice of the customer (VoC) vendor. The Verint–ForeSee combination will create an…
Thanks to AI and RPA, the WFO Market Surges
(DestinationCRM.com) – December 20, 2018
…Thanks to AI and RPA, the WFO Market Surges…
(B2B News Network) – December 20, 2018
…channels, according to its CMO. Melville, NY-based Verint announced its decision to acquire Foresee, based in Ann Arbor, Mich, on Monday….
Verint’s Foresee Acquisition to Strengthen VoC Portfolio
(Yahoo Finance UK) – December 19, 2018
….5 million in the last reported quarter. What Awaits Verint in 2019? Notably, Verint has beaten the Zacks Consensus Estimate for earnings…
Verint’s Foresee Acquisition to Strengthen VoC Portfolio
(Zacks Investment Research) – December 19, 2018
…is reflected by its recent announcement to acquire cloud voice of the customer (VoC) vendor, Foresee. The latest acquisition is expected to…
Acquisition season continues in the CFM and VoC space
(Goforrester) – December 19, 2018
…Will ForeSee better enable Verint customers to get to a holistic view of the customer? And will it help fill some of the Verint product gaps…
Verint to Acquire Cloud VOC Vendor ForeSee
(MarTech Advisor) – December 19, 2018
…Verint to Acquire Cloud VOC Vendor ForeSee…
(EcontentMag.com) – December 19, 2018
…, a cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud…
(DestinationCRM.com) – December 17, 2018
…Verint Systems today announced plans to acquire ForeSee, a cloud voice of the customer (VoC) vendor serving half of the Fortune 500 and 90…
(Knowledge Management World) – December 17, 2018
…, said Elan Moriah, president, Customer Engagement Solutions, Verint. For more information, go to www.verint.com and www.foresee.com….
(MrWeb) – December 18, 2018
…, Customer Engagement Solutions, Verint, says the combination of ForeSee’s ‘deep digital domain expertise’ with Verint‘s automation and…
Verint to extend it’s voice of the customer offering with acquisition of ForeSee
(Engage Customer) – December 18, 2018
…Verint is to acquire ForeSee, a leading cloud VoC vendor. The Verint–ForeSee combination will create the market’s most comprehensive…
Verint Vies for VoC Market Leadership with ForeSee Purchase
(TMCnet.com) – December 17, 2018
…Verint Vies for VoC Market Leadership with ForeSee Purchase…
Verint : Ann Arbor’s ForeSee under new ownership
(Market Screener) – December 17, 2018
…impact, according to a news release. “We are excited to join the Verint team and help take the (Voice of Customer) market to the next level…
Ann Arbor’s ForeSee under new ownership
(MLive.com) – December 17, 2018
…months, all of our employees are vital to ForeSee’s history and future with Verint.” ForeSee to lay off 10 percent of Ann Arbor workers In…
Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership
(CustomerThink) – December 17, 2018
…Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership…
How Healthcare Providers Are Looking to Improve Customer Experience
(Content Management Software) – December 14, 2018
…How Healthcare Providers Are Looking to Improve Customer Experience…
AI Beyond 2020 : What Makes the Tech Tick?
(MarTech Series) – December 14, 2018
…amounts of data independently in a data center.” Joe Dumoulin, CTO & Innovation Officer at Verint Intelligent Self-Service thinks, “In a…
Keeping an Eye on Cybersecurity
(Brilliance Security Magazine) – December 14, 2018
…new threats By Matt Tengwall, Vice President and General Manager, Verint Financial organizations across the world face a new risk paradigm…
Sheffield City Council moves its citizen and staff enquiries into the Verint cloud
(Data Economy) – December 14, 2018
…Sheffield City Council moves its citizen and staff enquiries into the Verint cloud…
Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
(Directors’ Club Newswire) – December 13, 2018
…Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions…
Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
(Forward Geek) – December 13, 2018
…by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE…
CMO’s top 8 martech stories for the week – 13 December 2018
(CMO Australia) – December 12, 2018
…CMO’s top 8 martech stories for the week – 13 December 2018…
Robots Rejuvenate Communications Systems
(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…
Verint Unveils Automated Verification
(TMCnet.com) – December 7, 2018
…beyond, automation is easing IT’s job, and empowering productivity. This week, Verint (News – Alert) announced the arrival of its patent-…
Verint Launches New Automated Verification Features
(Smart Customer Service) – December 6, 2018
…that’s not working.’” Related Articles Verint Enters Customer Engagement Collaboration with Microsoft Verint has joined the Microsoft One…
(SpeechTechMag.com) – December 6, 2018
…is part of the company’s broader set of Workforce Engagement offerings. Verint Automated Verification is a new, advanced robotic process…
(Benzinga) – December 5, 2018
…tools to help deliver exceptional customer experiences, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a global leader in…
Speechmatics Announces Next Generation Language Update
(SpeechTechMag.com) – December 6, 2018
…Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems…
(TMCnet.com) – November 30, 2018
…Verint’s Speakers Discuss Putting AI to Work, Reinventing Financial Compliance and Solving the Top 5 Contact Center Inefficiencies…
(Benzinga) – November 30, 2018
…without adding headcount. To discover more about Verint‘s global events, click here. About Verint Systems Inc. Verint® (NASDAQ:VRNT) is a…
“The Best Yet” – View from the 2018 Customer Engagement Summit Chair, by Martin Hill-Wilson
(Engage Customer) – November 29, 2018
…. It’s the experience that matters and differentiates. Marije Gould from Verint emphasized the importance of people in delivering the right…
UCB launches app for people with Parkinson’s disease
(Home Health Technology News) – November 28, 2018
…with Parkinson’s disease, powered by April, an intelligent virtual assistant from Verint Systems. “At UCB, we keep patients at the heart of…
Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’
(FierceBiotech) – November 20, 2018
…Belgium biopharma UCB has partnered with Verint Systems to launch a new app for Parkinson’s patients that offers support and adherence. The…
Verint Simplifies Financial Compliance in the Trade Market
(UC Today – Unified Communications Today) – November 19, 2018
…Verint Simplifies Financial Compliance in the Trade Market…
UCB Releases Virtual Assistant App For Parkinson’s Patients
(Clinical Informatics News) – November 16, 2018
…app for Parkinson’s disease (PD) patients. The app is powered by Verint Systems’ Intelligent Virtual Assistant (IVA) solution. The app…
UCB and Verint Release Digital Health Assistant App
(Knowledge Management World) – November 16, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric…
UCB launches Parkinson’s disease app with AI voice, chatbot
(Mobi Health News) – November 15, 2018
…Belgian biopharma company UCB has tapped customer engagement company Verint Systems to create an app for patients with Parkinson’s disease….
(SpeechTechMag.com) – November 15, 2018
…adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric app…
Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions
(SpeechTechMag.com) – November 8, 2018
…Verint Earns High Scores in DMG Consulting Report on Speech Analytics Solutions…
(Directors’ Club Newswire) – November 6, 2018
…Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions…
Pelorus Associates Puts Focus on WFM
(TMCnet.com) – November 2, 2018
…) Systems Market report was released by Pelorus Associates this week, awarding Verint (News – Alert) with the top ranking in overall global…
Verint Named World Leader in Workforce Management Market Report by Pelorus Associates
(Directors’ Club Newswire) – November 2, 2018
…Verint Named World Leader in Workforce Management Market Report by Pelorus Associates…
(ContactCenterWorld.com) – November 1, 2018
…#contactcenterworld, @Verint New Delhi, India, Oct 30, 2018 — New York-based analytics company Verint Systems has come up with a new large-…
Cloud Contact Centers Are More Than Hype
(DestinationCRM.com) – November 1, 2018
…, cloud product strategy manager at customer engagement systems provider Verint Systems, identified another major challenge: shifting IT…
How AI Will Change the Nature of Contact Center Work
(Contact Center Pipeline) – November 1, 2018
… Do you have a plan in place to transform people and process? Read on for insights from Jen Snell, VP Product Marketing, Verint…