Make better decisions, increase productivity and improve customer experience via staffing, coaching and performance solutions.
Capture interactions and retrieve recordings quickly, even in unstructured content, to reduce effort, track trends, mitigate liability, and enhance compliance.
Automate your quality process. Shift resources from scoring to coaching and get 100 percent coverage to improve employee skills, manage compliance risk, and deliver consistent customer experiences that delight.
Analyze employee desktop activity and gain operational intelligence so you can optimize productivity and capacity, improve processes, and help ensure compliance.
Empower employees and managers with visibility into performance to elevate employee skills. Coach your teams to help them process transactions flawlessly and delight customers.
Automate repetitive, rules-based tasks and provide guidance to employees in real time to help increase productivity, reduce errors, and improve the customer experience.
Capture all work items, regardless of source system, ,and create a single dashboard for prioritizing and tracking wok against service goals. Meet customer expectations while managing costs.
Plan, forecast, and align your team to help achieve service goals, maximize capacity, reduce costs, and increase revenue. Provide flexible, mobile access for employees.
Customers demand fast, seamless, and personalized service. Harness the power of automation to reduce effort and improve processes. Empower employees with the right skills and tools to handle each request with the care, skill, and speed your customers deserve. Engaged employees drive customer success and operational efficiency.
Productivity in the back office requires integration, modernization, and automation. With a standardized framework for people, processes, and technology you can unlock new opportunities for shared intelligence and higher service levels. Increase employee productivity, automate activities, and drive process consistency while reducing costs.
Branch traffic and customer expectation are changing. To make the most out of every customer visit, you need the right insights, guidance, and technology to empower employees. Help regional and branch managers optimize performance, mitigate compliance risk, and deliver personalized, exceptional customer experiences.
Connect your existing technology with our next-generation capabilities-in a manner that protects your legacy investments and lets you start anywhere.
CBA Live 2019 Fort Washington, Maryland (Washington, DC); April 1 Verint's Jim DeLapa, general manager, Kiran Analytics (A Verint Company),…
Aetna, AIG, Costco Wholesale, Telus International, Uber, Verizon, and Wells Fargo are among a group of household-name customers presenting at the…