Simplify Engagement with Virtual Assistance
- Engage your customers in digital channels, including the web, mobile, social, and communities.
- Interact naturally through conversations instead of self-service menus and forms.
- Provide information, answer complex questions, and complete transactions.
- Automate more customer interactions and reduce assisted service workload.
Modernize Self-Service with Artificial Intelligence
Verint Virtual Assistant uses artificial intelligence and machine learning to create a modern engagement experience. Our conversational AI can predict what a customer wants, personalize the interaction, and determine the best next action to deliver a successful outcome. Empower your customers to help themselves quickly and with minimal effort.
Start Anywhere, then Scale Enterprise-Wide
Our open, modular conversational AI solution lets you start anywhere and helps protect your investment as you expand. Deploy a virtual assistant on one channel and automate a few of your highest volume interactions, then expand to more channels and expand the intelligence. Take control of your AI destiny with a full suite of tools, analytics, and a massive library of human-validated AI training data.