Verint Virtual Assistant uses artificial intelligence and machine learning to create a modern engagement experience. Our conversational AI can predict what a customer wants, personalize the interaction, and determine the best next action to deliver a successful outcome. Empower your customers to help themselves quickly and with minimal effort.
Our open, modular conversational AI solution lets you start anywhere and helps protect your investment as you expand. Deploy a virtual assistant on one channel and automate a few of your highest volume interactions, then expand to more channels and expand the intelligence. Take control of your AI destiny with a full suite of tools, analytics, and a massive library of human-validated AI training data.
Watch how Alight Solutions leverages Verint Virtual Assistant for conversational AI and machine learning to create a modern engagement experience as well as deliver capabilities and insights that enable the company to continually enhance their customer service.
The combined power of self-service + Voice of the Customer (VoC) means you know your customer needs better than they do. Learn how Verint delivers real insights to deliver a better customer experience (CX).
Discover how Ticket implemented a robust conversational AI to bring a new interaction channel that has helped further automate customer engagement, increase quality of service, and reduce call volume.
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