When it comes to technology for optimizing customer engagement, organizations need to make flexible adoption decisions to meet their requirements, now and in the future—without having to abandon their prior technology investments.
Verint offers some of the most flexible licensing and deployment options available within the customer engagement optimization market. All of our customer engagement solutions—from voice of the customer, workforce optimization, employee engagement and engagement channels, to security, fraud and compliance—are available in the cloud, on-premises, or as a hybrid of both. With our hybrid model, your organization can select which individual applications it wants to deploy on-premises or in the cloud to address specific operational requirements, while laying the foundation to gradually evolve to a full cloud deployment over time if desired. Because we support a combination of on-premises and cloud deployments, as well as perpetual and subscription licensing, you can choose the model and licensing approach that best meet your needs.
Verint offers its customer engagement solutions directly, as well as through partners, including cloud service providers and contact center infrastructure vendors that OEM or resell our solutions in the cloud or on-premises. That means more options for you when it comes to selecting and deploying our proven, powerful functionality.