Customer Support on WhatsApp Business

Unlock the full potential of WhatsApp Business and exceed customer expectations with personalized and unique conversational experiences.

Your Customers Want to Reach You on Messaging Channels, WhatsApp Business Enables:

  • Automated Self-Service

    Proactive messages like account updates, flight status, or appointment reminders can all be handled by automated flows. It means important messages will not get lost in cluttered email inboxes.

  • Conversational CX

    Not every interaction needs to begin digitally – QR codes on receipts, invoices, flyers or packaging can be the gateway into a digital conversion, making it easy for businesses to digitally engage with customers with less friction.

  • Secure & Trustworthy Support

    Companies need to pass a rigorous vetting process before being able to create their own branded profile, so customers can be sure that business accounts are verified when starting a conversation.

WhatsApp Business Offers Unique Opportunities for CX at Scale

WhatsApp has 2bn users worldwide and is the native messaging market leader in all but twenty-five countries, with 100bn messages exchanged every day. Join the 5m businesses already engaging the world’s largest – and chattiest – customer base.

Power Real-Time and Asynchronous Conversations

WhatsApp Business gives consumers help on their terms, switching between real-time and non-real-time dialog depending on the situation with a persistent end-to-end experience.

Give Your Customers Messaging Confidence

Verified business accounts help to reduce piracy or fraud, whilst increasing consumer confidence in private messaging channels. This enables brands to reach more customers, who are averse to public channels, but happy to communicate via private messaging.

Pattern

Engage Proactively Trough Push Notifications

Push proactive notifications for time-sensitive updates based on personalized criteria. Send customers automated account updates, payment requests, appointment reminders, and much more.

Talk Securely with Private Messaging Encryption

With end-to-end SSL encryption between your brand and the end customer, WhatsApp finally opens up possibilities for more secure, personalized, and transactional use cases via private messaging.

Unify All Engagement Channels

Verint Channel Automation enables you to orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility. What’s more, through a unified view of customer interactions agents can provide more consistent and accurate customer responses.

Unify customer interactions across telephony and digital channels in a single agent desktop for better flexibility, agility, and agent capacity.

Learn More About Channel Automation

Featured Messaging Channels

  • Facebook Messenger

    Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

  • Instagram Messages

    Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

  • SMS Text Messaging

    Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging.

  • Apple Messages for Business

    Power seamless two-way customer conversations on Apple’s native Messages app.

See Verint Messaging in action

Private messaging is driving real business results across industries. Here’s how it works.

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