Public Social Media Channels

Deliver timely, unique and cost-effective digital customer service on social media channels that exceeds your customers’ expectations.

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Unlock the full potential of social customer service

When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content.

Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms.

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Verint Social Helps Brands Connect Quickly and Easily With Their Customers on social media channels.

Increase efficiency with advanced workflows

Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs.

Seamlessly integrate bots into your service operations

Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

Deliver robust KPIs & analytics

Improve agent productivity and team performance with best practice service KPIs, easily generate time-sensitive reports in a few clicks, and gain visibility into all customer interactions across public social media channels – all with no coding required on your behalf.

Social Media Trends, by the Numbers

  • 1.9 billion

    daily active Facebook users with 81% of adults in the US having an account.

  • 80%

    of Instragram’s more than one billion active users follow a business.

  • 206 million

    daily active Twitter users globally.

Verint Social for Digital-First Engagement

  • Agent Workspace

    Increase brand loyalty and customer satisfaction by delivering simple, seamless customer support.
  • Insights

    Give your brand a customizable, open, and flexible analytics platform to measure success and KPIs.