Public Social Media Channels

Deliver timely, unique and cost-effective digital customer service on social media channels that exceeds your customers’ expectations.

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Unlock the full potential of social customer service

When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content.

Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms.

team meeting in conference room at office

Verint Social Helps Brands Connect Quickly and Easily With Their Customers on social media channels.

Increase efficiency with advanced workflows

Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs.

Seamlessly integrate bots into your service operations

Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

Deliver robust KPIs & analytics

Improve agent productivity and team performance with best practice service KPIs, easily generate time-sensitive reports in a few clicks, and gain visibility into all customer interactions across public social media channels – all with no coding required on your behalf.

Social Media Trends, by the Numbers

  • 1.9 billion

    daily active Facebook users with 81% of adults in the US having an account.

  • 80%

    of Instragram’s more than one billion active users follow a business.

  • 206 million

    daily active Twitter users globally.

Verint Social for Digital-First Engagement

  • Agent Workspace Increase brand loyalty and customer satisfaction by delivering simple, seamless customer support.
  • Insights Give your brand a customizable, open, and flexible analytics platform to measure success and KPIs.