A complete set of customer engagement channels
Provide Seamless Customer Experiences on Any Channel
Be where your customers expect with Verint’s comprehensive offering of engagement channels.
AI Business Outcomes From Verint Customers
60% NPS increase
A telco increased NPS by 60% due to consistent CX across all channels.
$4M saved
An airline saved $4M in agent capacity using Verint agent desktop, channels, IVA and Agent Copilot Bots.
Elevate Customer Experiences
Enable customers to engage with your brand over their channels of choice.
Improve Agent Capacity
Unify your digital and voice channels to deliver seamless customer service.
Channel Choice, Without Limitations
Choose the channels that suit you now, add more when you need to.
Drive seamless omnichannel customer experiences
Verint Voice Channel
Utilize Verint Voice Channel embedded within Verint Channel Automation.
Private Messaging Channels
Engage on channels such as WhatsApp, Facebook Messenger and SMS.
Email & Live Chat
Offer both asynchronous and synchronous communication.
BYO Telephony
Seamlessly integrate your current ACD or bring your own.
Public Social Media Channels
Utilize public channels such as Instagram, YouTube and TikTok.
Co-browse
Step directly into a customer’s digital space with co-browse.
How Volaris uses self-service to contain 85% of interactions
Deliver smart, true omnichannel customer experiences
Verint Voice Channel
Have complete freedom of choice over your telephony while using Verint Open Platform capabilities to deliver AI business outcomes, now. Have complete freedom of choice over your telephony while using Verint Channel Automation capabilities. Keep your own ACD, bring your own ACD, or use our native Verint Voice Channel.
Customers now expect great experiences on their channels of choice
73%
of customers prefer digital channels over picking up the phone
78%
will switch to a competitor following a single bad experience.
86%
understand that AI can benefit their customer experience.
Featured resources
FAQs on Customer Digital Engagement Channels
Omnichannel customer engagement is the practice of using multiple channels to reach and engage customers. This might include channels like email, social media, phone, or web. The goal is to provide a seamless experience for customers no matter how they choose to engage with you.
Customer engagement is important because it helps to build relationships with customers. When done right, it can also lead to increased customer loyalty and improved customer retention.
There are a number of metrics that can be used to measure customer engagement, including Net Promoter Score (NPS), customer satisfaction (CSAT) surveys, and customer lifetime value (CLV).
