Platform Uniformity in the Cloud: Continuum Connects the DotsMonday, March 6th, 2023Comments Offon Platform Uniformity in the Cloud: Continuum Connects the DotsPosted in
FPL Mitigates CX Disruptions with Verint Speech Analytics and DPATuesday, February 28th, 2023Comments Offon FPL Mitigates CX Disruptions with Verint Speech Analytics and DPAPosted in
Cigna Unlocks the Power of Verint for a Best-in-Class Total Quality ProgramTuesday, February 28th, 2023Comments Offon Cigna Unlocks the Power of Verint for a Best-in-Class Total Quality ProgramPosted in
The Transformational Power of Total QualityTuesday, January 31st, 2023Comments Offon The Transformational Power of Total QualityPosted in
Quiet Quitting and the Role of WFM in the Back OfficeMonday, January 30th, 2023Comments Offon Quiet Quitting and the Role of WFM in the Back OfficePosted in
Excellus BCBS & Grainger Use DPA for Back-Office QM & Process ImprovementThursday, January 26th, 2023Comments Offon Excellus BCBS & Grainger Use DPA for Back-Office QM & Process ImprovementPosted in
DPA Masterclass: Effective Trigger ManagementThursday, January 26th, 2023Comments Offon DPA Masterclass: Effective Trigger ManagementPosted in
Deep Dive into the Verint Platform Functional Maturity Path for Back OfficeThursday, January 26th, 2023Comments Offon Deep Dive into the Verint Platform Functional Maturity Path for Back OfficePosted in