Costco Travel Leverages Verint DPA to Streamline IVR and Elevate CX
Friday, April 21st, 2023- Comments Off on Costco Travel Leverages Verint DPA to Streamline IVR and Elevate CX
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Platform Uniformity in the Cloud: Continuum Connects the Dots
Monday, March 6th, 2023- Comments Off on Platform Uniformity in the Cloud: Continuum Connects the Dots
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FPL Mitigates CX Disruptions with Verint Speech Analytics and DPA
Tuesday, February 28th, 2023- Comments Off on FPL Mitigates CX Disruptions with Verint Speech Analytics and DPA
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Cigna Unlocks the Power of Verint for a Best-in-Class Total Quality Program
Tuesday, February 28th, 2023- Comments Off on Cigna Unlocks the Power of Verint for a Best-in-Class Total Quality Program
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The Transformational Power of Total Quality
Tuesday, January 31st, 2023- Comments Off on The Transformational Power of Total Quality
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Quiet Quitting and the Role of WFM in the Back Office
Monday, January 30th, 2023- Comments Off on Quiet Quitting and the Role of WFM in the Back Office
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Excellus BCBS & Grainger Use DPA for Back-Office QM & Process Improvement
Thursday, January 26th, 2023- Comments Off on Excellus BCBS & Grainger Use DPA for Back-Office QM & Process Improvement
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DPA Masterclass: Effective Trigger Management
Thursday, January 26th, 2023- Comments Off on DPA Masterclass: Effective Trigger Management
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Deep Dive into the Verint Platform Functional Maturity Path for Back Office
Thursday, January 26th, 2023- Comments Off on Deep Dive into the Verint Platform Functional Maturity Path for Back Office
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