Verint Workforce Management
Optimize your contact center and enterprise workforce with the workforce management solution ranked highest in customer satisfaction in the industry.
MyVerint Mobile Application
Make it easy for employees to quickly access their schedules and performance metrics, and request changes and updates directly from their mobile device.
Increase efficiencies and improve the employee experience
The MyVerint App modernizes the mobile-first agent experience with a new interface and capabilities powered by data, AI and the breadth of Verint CX Automation Platform. Agents can access their schedules and performance data anytime, anywhere from their mobile phone.
The intuitive, natural language interface leverages Verint Intelligent Virtual Assistant (IVA) technology that enables employees to chat with the app in a question-and-answer format. Agents can drill down and refine their inquiry to quickly and easily get to the correct answer or response. From the home page agents can take several common actions agents. Common inquiries and actions include:
- When am I working today?
- Where am I working?
- Can I schedule time off?
- Can I change shifts?
- How do I swap Shifts?
The Agent-Centric MyVerint Mobile App
The new MyVerint App is a one-stop mobile shop for today’s contact center agents, giving them 24-hour access to their schedule and performance data.
MyVerint App sample use cases
Watch these 90 second demonstration videos to see the MyVerint App in action!
Request Time Off
Matt is out with friends on his day off. They want to attend a free concert in the park next Wednesday. See how easy it is for Matt to request the time off!
Volunteer for Overtime
Angela needs to work some extra time to pay for unexpected repairs to her car. Watch the video to see how quickly she can add time to her shift without manual manager approval!
Request a Shift Swap
Miguel just learned his daughter has a dance recital on Saturday. He hopes to swap his shift with another agent so he can attend. The MyVerint App quickly walks Miguel through the process.
Check Performance Status
Priya is a new agent and still working toward proficiency. She likes to access her performance scorecard from the My Verint App to see how she’s doing. Watch to see if Priya is trending in the right direction.
TimeFlex Bot Now Available through the MyVerint App
Verint’s award-winning TimeFlex Bot gives agents the ability to make unlimited changes to their schedules without manager intervention. These changes are more than simple shift swaps and lunch/break adjustments. With TimeFlex agents can make adjustments to start and end times of shifts, and even days of the week in near real-time. So as the unexpected happens – need to leave early to pick up a sick child from school – agents can quickly make changes and get an instant response.
Qualfon Enhances EX and CX with Verint WFM and MyVerint App
Hear how Qualfon combined Verint Workforce Management and MyVerint App to provide its agents with flexible schedules, resulting in an almost 2% reduction in no-call/no-shows and a 17% reduction in real-time analysts time.
“We want to make our agents lives better. We want to give them tools at their fingertips where they can set their schedules and be flexible, so we can reduce absenteeism and give that time back to them.” - Emily Braik, VP, Workforce Management, Qualfon
Related solutions
Verint Performance Management
Give employees and managers visibility into performance to help drive better service and deeper job satisfaction.
Learn more about the MyVerint Mobile App!
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