Speech Analytics
Get more value out of every voice interaction with the market-leading speech analytics software.
Verint Data Insights Bot
Conversational Analytics Agent for CX Data
Ask questions in plain language and get real-time answers, trends, and anomalies across all your behavioral data using your AI analytics assistant for contact center data.
Not another BI tool: conversational analytics built for contact centers
Verint Data Insights Bot is a conversational analytics agent: an AI analytics assistant that lets contact center leaders ask questions of their behavioral data in plain language and get answers in real time.
It’s far more than a standard BI tool for your data team. Beyond answering your questions, it automatically offers useful information to business users by surfacing anomalies, trends, correlations, and more, delivering insights that used to take weeks.
Value dashboards: track the ROI of your AI investments
Data Insights Bot now includes Value Dashboards to track the ROI of your AI investment at any point in time.
What you don’t measure, you don’t know. Continuous measurement is vital to ensure you’re getting the value you want from your solutions.
Verint has built value measurement into the core of the platform. Value Dashboards for each of our bots show you the value of that bot at any point in time, tracking the specific metric associated with automating that task.
Core capabilities of your AI analytics assistant
Personalized dashboards for every user
Users can now access real-time insights easily, without excessive training. Ask a question in plain language, or review personalized, curated, automatically generated dashboards. With unlimited dashboards, any user can see any data, in any format, at any time.
Move beyond limited, pre-defined reports and get a holistic view of your interaction data without significant technical expertise, extensive data prep, or tiresome iterations between business users and IT teams.
Trend and anomaly detection
Verint Data Insights Bot does more than provide historical reports. In fact, the AI-powered bot proactively surfaces useful information such as anomalies, trends, correlations, and more. Unlike standard reporting tools, the Data Insights Bot informs users of insights they didn’t even know to look for.
Each user will receive headlines tailored to their particular topics of interest, dramatically shortening the time to discover and fix new issues in your business.
Ask questions in plain language and get answers in seconds
With the Data Insights Bot, users can chat with their data, getting insights by simply asking a question.
At most organizations, data insights require a request to your data team, and a wait of days, or even weeks. With the current pace of business, your insights are outdated by the time you get them. The Data Insights Bot is an AI agent for data analysis that gives business users the insights they need in real time, so they can make data-driven decisions that move the business forward.
Top benefits
Reduce complexity
Type in your query and get real-time insights instantly.
Conduct easier root-cause analysis
Discover anomalies, trends, and seasonality.
Get consumable insights
Augment charts and graphs with automatically generated audio-visual presentations.
Connect data silos
Connect data from multiple sources for enriched reports.
Enhance collaboration
Export, share and access your insights from any device.
Stay informed
Go beyond the questions you asked with AI-driven highlights.
What is behavioral data?
Behavioral data is any piece of information revealing how customers engage and interact with your brand, including:
- Omnichannel interaction data
- Customer and employee experience data
- Workforce performance data
It can range from average handle time to your customer’s feedback on the interaction and the sentiment of your employees. This data is critical for your business, but it often exists in silos and is hard to harness.
The Data Insights Bot can help you unleash the power of behavioral data, boost customer engagement and transform your business. Because it works as a conversational analytics agent, anyone can query that data directly, without waiting on the data team.
Understand the root causes of negative customer experiences with Verint Sentiment Bot
Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions.
With the Sentiment Bot you can:
- Elevate CX by identifying and addressing pain points to improve customer satisfaction.
- Reduce churn rates by detecting early signs of dissatisfaction and then taking action to retain customers.
- Improve agent performance and reduce employee turnover by providing feedback and training to employees in areas identified by sentiment score.
Sentiment Bot is embedded into the workflows of Verint Speech Analytics, Text Analytics, Exact Transcription Bot, and Quality Bot, and automatically posts sentiment scores to the CX Data Hub. Users can then view and analyze sentiment using the built-in dashboards in the Data Insights Bot.
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Exact Transcription Bot
Unlock powerful customer insights with Verint’s market leading speech-to-text transcription software. Boost CX, improve agent performance, and gain actionable data.
Related resources
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Frequently asked questions
Verint Data Insights Bot is a conversational analytics agent for contact centers. It works as an AI analytics assistant: business users ask questions about their behavioral data in plain language and get real-time answers. It also surfaces anomalies, trends, and correlations automatically, delivering insights that used to take weeks.
Conversational analytics lets people explore data by asking questions in everyday language instead of building reports or writing queries. An AI agent interprets the question, analyzes the data, and returns an answer or visualization. In contact centers, it gives leaders instant access to interaction, experience, and workforce data without waiting on IT.
Traditional BI tools rely on predefined reports built by data teams. An AI analytics assistant like Data Insights Bot answers new questions on demand and proactively flags issues users didn’t know to look for. That shortens the time from question to decision from days or weeks to seconds.
Data Insights Bot includes Value Dashboards, built into the core of the Verint Open Platform. Each dashboard continuously tracks the specific metric tied to the task a Verint bot automates, giving organizations an ongoing, measurable view of the return on their AI investments.
Behavioral data shows how customers and employees interact with a brand. It includes omnichannel interaction data, customer and employee experience data, and workforce performance data, from average handle time to customer feedback and employee sentiment. Data Insights Bot unifies these silos so teams can act on them.
No. Users of all types get personalized, automatically generated dashboards without extensive training. Instead of limited, predefined reports, they get a holistic view of interaction data with no heavy data prep and no back-and-forth between business users and IT.