Cogito is now part of Verint
Cogito, now part of Verint, helps contact centers provide real-time AI coaching and CX & EX monitoring.
AI Business Outcomes from Verint Customers
$79M in Benefits
A telco reduced call duration by 30 seconds while boosting sales with Verint Coaching Bot.
16% NPS increase
A leading healthcare plan provider saw a 16% increase in NPS from interventions based on real-time CX measurement.
- Improve agent performance
Provide agents in-the-moment real-time guidance when they need it — elevating their performance by offering next best action suggestions and delivering significant ROI.
- Elevate customer experience
With a real-time score for both customer experience (CX) and employee experience (EX) for every call, contact center teams can improve agent interactions and customer satisfaction.
- Leverage agentic AI
Go beyond GenAI. Leverage unique, proprietary AI models to provide unparalleled insight into the emotional connection between customers and agents.
Cogito, now part of Verint
Meet the Verint CX/EX Scoring Bot
You can’t improve what you don’t measure. The Verint CX/EX Scoring Bot delivers a unique approach to measuring the human experience. These richer CX and EX insights provide the accurate and timely data needed to deliver better AI business outcomes driven by elevated customer satisfaction, reduced customer churn and increased efficiency in the contact center.
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Meet the Verint Coaching Bot
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI. Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
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Meet the Verint Agent Copilot Bots
Verint Agent Copilot Bots each perform a specific task to automate manual contact center micro-workflows. Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for knowledge, we’ve got a bot for that.
Each bot helps to reduce agent workload, adding a significant increase in capacity. With that extra capacity you could increase sales, reduce labor costs, or elevate your customer experience.
CX Automation with Verint Platform
With unified data and industry-leading AI at the core of Verint Open Platform, companies can connect the dots across the organization. This enables deeper data analysis, enhances CX automation and helps you to understand when, where and how to enable your customers to self-serve.
The platform approach allows you to start from anywhere. Consider which of Verint’s self-service capabilities will have the greatest impact on your business outcomes, seamlessly integrate the solutions into your ecosystem, then scale at your own pace.
Contact us about Verint Agent Copilot Bots today!
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