Cogito is now part of Verint
Cogito – now the Verint CX/EX Scoring Bot – is the newest addition to Verint Agent Copilot Bots.
AI Business Outcomes from Verint Customers
16% NPS increase
A leading healthcare plan provider saw a 16% increase in NPS via interventions based on Verint CX/EX Scoring Bot insights.
$4M saved
A leading telco saved $4M by enabling new hires to reach business targets 10 weeks faster with interventions based on real-time CX and EX measurement.
- Improve agent performance
With a real-time score for both customer experience (CX) and employee experience (EX) for every call, contact center teams can improve agent interactions and customer satisfaction.
- Elevate customer experience
Analyze inbound calls in real-time and use AI to provide guidance that enables employees and supervisors to elevate the customer experience.
- Leverage agentic AI
Go beyond GenAI. Leverage unique, proprietary AI models to provide unparalleled insight into the emotional connection between customers and agents.
Meet the Verint CX/EX Scoring Bot
You can’t improve what you don’t measure. The Verint CX/EX Scoring Bot delivers a unique approach to measuring the human experience. These richer CX and EX insights provide the accurate and timely data needed to deliver better AI business outcomes driven by elevated customer satisfaction, reduced customer churn and increased efficiency in the contact center.
One of the Verint Agent Copilot Bots
Verint CX/EX Scoring Bot is one of the Verint Agent Copilot Bots. These bots leverage AI to automate specific agent tasks and workflows. Each performs a different task to augment your human agents and make them more efficient. Whether you’re looking to increase sales, elevate CX, reduce after call work, or shorten the time agents spend looking for information, we’ve got a bot for that.
The CX/EX Scoring Bot can be deployed individually – or alongside other Verint Agent Copilots Bots – to deliver faster and better results.
CX Automation with Verint Platform
With unified data and industry-leading AI at the core of Verint Open Platform, companies can connect the dots across the organization. This enables deeper data analysis, enhances CX automation and helps you to understand when, where and how to enable your customers to self-serve.
The platform approach allows you to start from anywhere. Consider which of Verint’s self-service capabilities will have the greatest impact on your business outcomes, seamlessly integrate the solutions into your ecosystem, then scale at your own pace.