Pilot Flying J Keeps Their Guests Happy with Verint and Five9

Discover how Pilot Flying J is using Verint Interaction Recording and Verint Speech Analytics to fuel its call summary, with highly accurate transcriptions driving valuable call wrap up and insights that are a catalyst for improved first contact resolution and customer experience.

Further, with QM Intelligence, the company is automating quality evaluations for a more complete view of performance and compliance. Verint and Five9 deliver the solutions that have resulted in huge wins for both Pilot Flying J’s agents and guests, including a 10-minute decrease in AHT and an almost 80% reduction in abandonment rate — far exceeding expectations.

* Verint Quality Bot is now Verint QM Intelligence.