Hg Turns Community Program into a C-level Strategic Asset to Increase Portfolio Value

Hg has re-imagined Hive as a strategic program, utilizing Verint Community to meet their goals, and continuing to elevate Hg’s offering to the investment portfolio.

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Results

C-Level Strategic Asset
With 120k employees across the portfolio, the Hive community supports the realisation of millions in business value by mobilizing best practice and innovation.
Competitive Advantage
Unique, custom-built features allow Hg to differentiate from their competitors, helping attract new portfolio companies.
Trusted & Secure
Security features and community building tools to provide a safe space and trusted environment for Hg and its portfolio members.

About Hg

The Hive community stands at the core of Hg’s portfolio engagement strategy, leveraging Hg’s scale and specialized focus in software investment to drive growth and innovation. Through structured knowledge sharing and peer-to-peer collaboration, the Hive platform connects leaders across the £160+ billion enterprise value portfolio. Following its strategic rebuild and relaunch, Hive has become a powerful brand differentiator, attracting new management teams interested in benefiting from this collaborative ecosystem.

Opportunity

Hg is a leading investor in European and transatlantic software and services businesses, focused on building champions that provide critical services for thousands of businesses globally. The portfolio comprises of more than 50 businesses, worth over £160 billion in aggregate enterprise value, underpinned by more than 120k employees globally. Hg’s businesses help to progress workplace automation and digitization trends still in early stages of adoption, set to transform professional workplaces for decades to come.

The nature of Hg’s investment focus lends itself to collaboration and systematic value creation. The Portfolio Engagement Team at Hg builds and nurtures powerful ecosystems that help drive value creation initiatives and IP sharing across the portfolio.

Some years ago, Hg launched “Hive”, a secure community space to connect, collaborate, and learn. However, the platform was insufficiently developed: there was no consistency across the platform, content was difficult to find, the design was unintuitive, and there were concerns regarding security, trust, and resilience. Moreover, Hg found it difficult to find the developer time to manage the application.

“Together, Hive and the portfolio events program provide a powerful opportunity to drive value creation and accelerated growth across the portfolio.”
Parker Rose Muir
Portfolio Engagement Specialist, Hg

Solution

Hg has re-imagined Hive as a strategic program, utilizing Verint Community to meet their goals, and continuing to elevate Hg’s offering to the investment portfolio.

Combined with an extensive program of specialist events, the Hive community provides access to SME support, tools and resources; opportunities for leadership collaboration and problem solving, and scaled exposure to leading edge IP and expertise.

“Together, Hive and the portfolio events program provide a powerful opportunity to drive value creation and accelerated growth across the portfolio,” says Parker Rose Muir, Portfolio Engagement Specialist, Hg. “Our aim is to empower senior leaders of portfolio companies with leading-edge IP and self-service tools that can drive real business value. It was important to us to provide an environment that was flexible, accessible, and secure, providing leading edge technology that caters to the needs of our portfolio members.”

Hive was designed and developed in collaboration with 3sides, a community strategy consultancy. Together, the Hg and 3Sides teams moved beyond implementing updates to fully reimagining and rebuilding the platform. Improvements to the design included a new member-centric experience to pull into focus relevant news and activity, live features such as online member status, and improved UX with simplified navigation and customized onboarding. The new platform also features additional innovation in the form of messaging channels for flexible, informal engagement, and improved security to support trust in the environment.

“The Verint Community platform, together with the expert consulting skills of 3sides, has helped deliver an innovative community experience and a valuable resource for our portfolio leaders,” says Muir.

Benefits

Hg’s modern, innovative Hive community is a significant business differentiator, supporting accelerated business growth via a trusted, secure collaborative space.

The benefits include:

Making the community a success with C-Suite. The community program is a unique brand differentiator, helping to attract new portfolio companies to join the Hg family.
Significant increase in business value. The community is an integral part of Hg’s value-creation strategy, which in turn drives returns across a $160nb+ AV portfolio.
Ensures secure collaboration: Hive boasts multiple security features, including MFA, membership tracking, and a RESTful API, to help ensure a trusted environment for both portfolio members and Hg.
Increases agility: By connecting leaders with one another and Hg more easily, Hive accelerates agile decision-making and innovation, both by providing access to the correct tools and best practice, and disseminating important information at speed.

Featured Verint solutions

Verint Community
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