Fonolo is now part of Verint

Add the power of Verint Callback to your customer engagement channels to manage volume spikes, lower abandonment rates and improve the agent and customer experience.

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Verint Callback delivers better CX outcomes

  • Improve customer experience

    When your call volumes unexpectedly spike, Verint Callback maintains a quality customer experience while easing the burden on your agents.

  • Reduce support costs

    By adding Callback to Verint IVA Voice, you immediately cut down on unnecessary telephony costs while also drastically lowering hold time.

Deploy Verint Callback on any channel

When Verint Callback is added to Verint IVA, you have an easy-to-deploy solution that yields instant returns. Here’s a few of the ways it delivers for contact centers and your customers:

  • Across Channels: Deliver an exceptional customer experience by offering callbacks on any of your customers engagement channels – including digital – at any time.
  • Flexible: Verint Callback seamlessly integrates with your existing platform.
  • Secure: We ensure a secure experience that keeps customer data safe.
  • Customer Portal: You can self-manage all aspects of your experience in one easy-to-use environment.
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Deliver personalized, self-service customer experiences with Verint IVA Voice

Every inquiry to your contact center costs money. Verint IVA Voice reduces the number of incoming calls into your contact center and interactions handled or escalated to agents by providing AI-powered self-service over telephony and voice-enabled channels.

With Verint IVA Voice companies can:

  • Resolve issues vs deflect them: Give customers the ability to self-serve and solve problems 24/7, without needing to speak to an agent for better containment.
  • Drive seamless agent handoff: When a customer needs a human agent, Verint IVA gathers interaction context and routes the issue, so the customer doesn’t need to repeat themselves.
Learn more about Verint IVA
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