Verint Wins TrustRadius Buyer’s Choice Awards 2026
Recognition from customers highlights Verint’s stronger, faster, measurable business outcomes.
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We’re proud that Verint was recognized by our customers as a 2026 TrustRadius Buyer’s Choice in the contact center and workforce management categories!
What Is the Buyer’s Choice Award?
Being named a TrustRadius Buyer’s Choice Award winner reflects the confidence customers place in Verint’s solutions and AI-powered CX Automation. Practitioners and enterprise power users are already validating and choosing Verint. Why? Because we deliver where it counts—AI-powered business outcomes, today.
Buyer’s Choice awards are based entirely on vetted, unbiased customer reviews. To qualify, each product must have gained at least 10 reviews between January 1, 2025, and October 17, 2025, to ensure recent and relevant customer feedback to help inform a buyer’s decision.
What Customers Are Saying
Here is what a few verified users say about how much they value Verint CX Automation:
Verint CX Automation has been instrumental in advancing our AI integration strategy within the Contact Center and Quality Department. By deploying solutions such as Interaction Wrap Up, Transfer Bot, and Automated Quality Management, we’ve streamlined processes, enhanced efficiency, and elevated the overall customer and employee experience.”
Verified User, Senior Quality Manager in Pharmaceuticals
“We were able to decrease our workforce and maintain productivity. Our ability to ensure that IVA understands our customers’ questions is a great measurable to determine efficiency. Over the last 30 days our recognized rate is 96%. This shows that our customers are getting the information they need when they need it.”
Verified User, Manager in Financial Services
“To do the amount of work the Quality Bot does, we would have to hire over 1,000 people to listen/score that amount of calls.”
Verified User, Analyst in Financial Services
Explore More Verint Reviews
See what users are saying about Verint on TrustRadius. Discover why enterprises choose Verint for contact center optimization, workforce management, and CX Automation.