Verint WFM Integrated into the Webex App Hub for Webex Contact Center
June 18, 2025
Fresh off an incredible Cisco Live in beautiful San Diego, California, we have news! Verint is pleased to announce an expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s Workforce Management into the Webex App Hub for Webex Contact Center.
This combination makes it easier than ever for joint customers to experience the powerful benefits of Webex Contact Center (CC) and Verint Workforce Management (WFM) Enterprise.
Verint + Cisco: 15-Year Partnership
Verint’s partnership with Cisco spans more than 15 years of helping brands create strong CX and loyal customers. Together, Cisco and Verint help brands gain AI Business Outcomes, NowTM.
Verint WFM, part of the Verint Open Platform, is foundational to Verint’s strategy of supporting our bots and AI innovation. Built with artificial intelligence and data at the core, our open platform provides the foundation for the open, multi-cloud architecture that enables CX automation to elevate CX, while simultaneously lowering costs.
Verint offers a broad set of best-of-breed capabilities to power contact centers and drive tangible AI business outcomes across enterprises.
Verint Workforce Management (WFM)—highly rated by customers—uses AI automation to simplify the forecasting and scheduling of even the most complex environments, ensuring the right resources are available at the right time.
Open, Flexible and Based on Business Priorities
The openness of the Verint Open Platform fits a brand’s enterprise ecosystem. This enables the adoption of new innovations at the brand’s preferred pace based on business priorities.
Verint Open Platform delivers the flexibility that drives ROI and future-proofs technology investments. Combined with Webex by Cisco and its convenient availability on Webex App Hub, the possibilities are compelling.
“Verint is excited to bring our powerful Workforce Management capabilities to the Webex App Hub through the Verint Open Platform. This integration empowers Webex Contact Center users with advanced tools to optimize workforce efficiency, elevate customer experiences, and unlock valuable insights from customer data—driving smarter, more strategic business outcomes across the business.”
John Bourne, Verint, senior vice president, global channels and alliances
Ready to learn more about the strong partnership between Cisco Webex and Verint? Check out the Verint WFM Webex App Hub listing here.
And join us at WebexOne 2025, which will be held in San Diego, California, at the Marriott Marquis San Diego, September 28 to October 1.