Verint Speakers in July: Unifying Data Across Channels and Leveraging AI for Business Outcomes

Susanne Pitts July 1, 2024

How AI Can Unlock VoC

July 10; Destination CRM Webinar

Join Verint’s Koren Stucki, VP, Go-to-Market Strategy (GTM), at 2 p.m. ET to dive into how AI can transform your understanding of the voice of the customer (VoC). As customer feedback swells into massive datasets, traditional methods falter. Learn how AI techniques such as machine learning and natural language processing are revolutionizing VoC analysis, from churn prediction to sentiment analysis. Our panel of experts will delve into cutting-edge AI applications that offer actionable insights to elevate your customer experience strategies. Topics include refining churn campaigns, leveraging real-time sentiment analysis, and personalizing service recovery responses, among others.

Leveraging Data & AI to Elevate CX: How to Drive Enterprise CX Transformation

July 15; Customer Experience for Financial Services (CXFS) Boston Tradeshow, The Westin Copley Place, Boston

Join Verint’s Nicole Nevulis, Senior Director, GTM Strategy, and Koren Stucki, VP, GTM Strategy, at 9:10 a.m. ET. Driving enterprise CX transformation starts with unifying data—solicited, unsolicited, and inferred—across all channels. Learn how to use your data to identify and resolve broken customer and back-office journeys, empower your entire workforce with CX Automation for greater efficiency, accuracy, and consistency, and reduce digital friction and drive containment in real-time based on customer feedback or behavior.

Best Practices in Workforce Optimization

July 18; Third-Party Webinar with CRMXchange

Join Verint’s Trudy Cannon, Senior Director, GTM Strategy, as she joins this panel discussion at 1 p.m. ET. Learn why workforce optimization (WFO) is a key element of contact center operations and involves ensuring that agents are performing at their best, and that staffing levels are optimized to meet customer demand. Topics covered will include staffing challenges, workforce engagement strategies, talent management, insight-driven management, performance management, and optimization efficiency.

3 Secret Ingredients to Transform Your Back-Office Automation

July 19; LinkedIn Live

Join this interactive discussion July 19 at noon ET. Omer Minkara, VP & Principal Analyst, Aberdeen Strategy & Research, and Verint’s Nicole Nevulis, MBA, Sr. Director, GTM, will look at what makes a back-office best in class. They will share industry statistics of back-office operations, as well as customer examples of the business outcomes best-in-class back-offices are achieving. Learn three ways best-in-class organizations leverage back-office automation to drive down costs while improving efficiency and CX.