Verint Speakers in January: Reimagining CX and 2023 MegaTrends in Customer Technologies

Susanne Pitts January 6, 2023

MegaTrends in Customer Technologies – Predictions That You Need to Know in 2023

January 11; DestinationCRM Webinar

Join Verint’s Kelly Koelliker, Sr. Director, Content Marketing, for this webinar at 2 p.m. ET. Every January, DestinationCRM kicks off the new year challenging their panel of experts to concisely predict what important trends will catch hold in the next 12 months—and why CX professionals need to be aware of these future promising paths.

Join Kelly as she joins a panel of experts to discuss everything from real-time agent assistance to brand building and conversational AI. Trends to be discussed include:

  • Transforming agent efficiency with real-time assistance
  • Driving sales, compliance, and other KPIs with artificial intelligence
  • Creating better brand experiences on your customer’s phone
  • Connecting with customers with branded calling
  • Enabling better customer conversations with conversational AI support
  • Using conversational AI to optimize customer time and boost the efficiency of human-to-human support calls

Reimagining CX

January 17; Verint webinar

Join Verint’s Huw Jones, Director, Solutions Consulting, as he speaks with Kriti Sharma, Founder of AI for Good, to discuss “Transforming Workforce Engagement and Quality Programs” at 10 a.m. GMT. This exclusive fireside chat with Artificial Intelligence thought leader Kriti Sharma will dive into Kriti’s experience—from global machine learning and digital product to leading chatbot projects in more than 25 countries.

A champion for using technology for social good, Kriti, along with Huw, will discuss how AI helps drive positive and high-quality outcomes for all. How can tech strengthen workforce engagement and total quality whilst closing the Engagement Capacity Gap? Kriti and Huw will discuss the commercial, ethical and well-being gains that tech can deliver today.