Urban Science More Effectively Manages Its Business and Client Relationships in Real Time with Verint

By: Rob Lamoureux
Smiling man holding an ipad

Urban Science, a leading data analytics-based technology and consulting firm for the automotive industry, builds long-term relationships of increasing value through completely satisfied clients.

Learn how it measures and improves its performance, as well as more effectively manages its business and client relationships, using Verint Voice of the Customer solutions—most notably Verint Survey Management and its powerful dashboard and case management functionality.

With Verint serving as the backbone of the company’s global Net Promoter Score (NPS) program, which is deployed in eight languages across 21 countries, Urban Science has real-time visibility to key performance metrics and the ability to perform instant action planning—enabling it to live up to its “best-in-class” promise and drive an extremely high NPS score of 88.7+ percent.

Watch the customer video on Verint.com.

Robert Lamoureux

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.

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