Sur La Table Optimizes the Customer Journey Across Every Touchpoint with Verint Web & Mobile

By: Rob Lamoureux

Sur La Table opened its doors in Seattle’s Pike Place Market in 1972. Read how it partners with the world’s best chefs and kitchen brands to bring customers trusted tools to make delicious memories, and how it uses Verint Web & Mobile like a Swiss Army Knife when it comes to its business.

With the best-of-breed Verint Voice of the Customer solution, the company can quickly detect and fix sources of struggle, friction, and broken processes. In turn, it can enhance operational and process efficiency with an eye on the consistent delivery of an effective and rewarding customer experience.

Furthermore, with an elevated ability to act on consumer feedback across channels, Sur La Table can optimize the rollout of new omnichannel sales channels and better shape culinary offerings that are key growth drivers.

Read the customer case study.

 

Robert Lamoureux

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.

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