Currys’ Click and Collect Journey Walk-Through

Sam Osbourne June 15, 2020

Currys’ contactless drive-thru collection service is simple, effective and easy to implement with Verint’s curbside click and collect check-in software. Here’s what it looks like in action!

The prominent electronics retailer, Currys, which is owned by Dixons Carphone, has rolled out a contactless curbside collection service at a number of its stores throughout the UK.

The collection service allows customers to purchase products and collect online orders from the safety of their cars. The retailer is using Verint’s click and collect check-in software to enable customers arriving at stores to check-in by phone by accessing a weblink in their order confirmation email or through scanning a QR code at the front of the parking bay.

Verint’s queue management software gives Currys customers real-time notifications and accurate wait times.

A store associate will then locate the customer’s order and drop it into the customer’s car boot, enabling them to drive in and out of the store without getting out of their car.

Why we love Curry PC World’s drive-thru collection experience

1) It’s safe

Customers can arrive at a store, check-in for the collection service and wait in the safety of their cars without having to step foot inside the store or come into contact with staff. They can also have items brought directly to their car boot.

2) It’s efficient

The service comes with accurate wait time calculations and a queue position, so consumers know exactly how long they will be waiting for and can manage their expectations. This approach also means the Currys team can easily manage incoming orders, as they are instantly updated when a customer checks in for a collection.

3) It’s engaging

Instead of having to line up outside a store or search for products inside, customers can seamlessly alert the Currys team of their arrival and wait in their cars for their products.


Learn more about how Currys improves the curbside pickup experience with Verint.