The Best Customer Experience (CX) Conferences in 2026

The best CX conferences in 2026 are events that combine practical CX strategy insights, AI and automation roadmap content, and the chance to benchmark with peers solving the same problems you are. The standouts still ahead this year include Verint Engage, Customer Contact Week, Forrester CX Forums East and West, and more covered below.

How we selected the best CX conferences for 2026

Not every CX conference earns a spot on this list. To be included, an event needs to deliver on three things — practical takeaways, peer-level networking, and access to research or product roadmaps that move your strategy forward. We’ve also limited this list to events still happening in 2026 as of May, so you can act on it. Past events from earlier this year are not included.

• Practical takeaways — Real customer case studies with measurable outcomes, not vendor pitches.
• Peer-level networking — Structured opportunities to connect with leaders solving similar problems.
• Roadmap and research access — Direct line to product roadmaps, analyst frameworks, or original research.
• AI and automation depth — Substantive content on AI in CX, not surface-level keynotes.
• Audience fit — Clear primary audience: CX strategy, contact center, WFM, or executive.

Quick comparison: Upcoming 2026 CX conferences at a glance

The Top 8 CX Conferences to Attend in 2026

1. Verint Engage 2026 — The Premier CX Automation Conference

Dates: June 22–25, 2026

Location: MGM Grand Hotel, Las Vegas, NV

Best for: Contact center leaders, WFM practitioners, CX automation strategists, IT and compliance teams, and Calabrio customers attending their first combined event

Format: Four-day vendor-led conference with keynotes, role-based breakouts, hands-on workshops, Innovation Pavilion, and Build-A-Bot lab

Verint Engage 2026 is the premier CX automation conference of 2026, taking place June 22–25 at the MGM Grand in Las Vegas. It’s the year’s most impactful event for organizations putting AI to work in customer experience — and it marks a milestone moment as the first CX conference uniting the combined Verint and Calabrio portfolios under one roof.

Engage isn’t a vendor showcase. It’s where leaders shape the next era of customer experience. The agenda is built around real customer outcomes — not promises — with sessions designed for contact center operators, back-office teams, compliance leads, digital marketers, IT, and operations.

What You’ll Get at Verint Engage 2026

1. Transformational AI insights from CX innovators. See how AI-powered bots are reducing after-call work, automating quality across 100% of interactions, and delivering analytics insights in seconds that used to take days. Watch the Verint CX Automation Platform in action — including Verint Intelligent Virtual Assistant, Agent Copilot, Speech Analytics, Quality Bot, and Workforce Engagement solutions.
2. Hands-on training and workshops. Whether you’re new to Verint or scaling an existing deployment, expert-led workshops help you get measurable value from your solutions faster. The Build-A-Bot lab — a unique differentiator at Engage — lets attendees configure and launch an AI bot during the event.
3. Access to a global peer community. Network with leaders from financial services, healthcare, retail, public sector, utilities, and more. Engage’s dedicated networking sessions are designed for real conversations and cross-industry collaboration — not lanyard-swapping.
4. Roadmap access. Direct conversations with Verint product and engineering teams. Customer Advisory Board and Executive Summit formats give top customers a voice in where the platform goes next.
5. The first ‘Better Together’ Verint + Calabrio experience. Calabrio customers will see the full unified portfolio — TimeFlex, Genie, Copilot — sitting within the broader Verint CX Automation Platform, with no forced migration.

Engage 2026 MGM Grand Hotel exterior

Who Should Attend
If your 2026 roadmap includes any of the following, Verint Engage should be on your calendar:

• Deploying or scaling AI-powered automation in your contact center
• Modernizing your workforce engagement and forecasting strategy
• Evaluating an open CCaaS platform that overlays your existing infrastructure
• Connecting CX, compliance, and operations teams under one platform
• Calabrio customers wanting to see the post-merger combined platform roadmap

Why It’s #1 on This List
Among 2026 CX conferences, Verint Engage stands alone in three ways. First, the depth of customer outcome content — Engage 2025 featured more than 50 customer speakers sharing real, measurable results, a record. Second, the unique ‘Better Together’ moment — the first combined Verint–Calabrio event creates an opportunity to see two industry-leading portfolios as one. And third, the practical application focus: this is a CX conference you leave not just inspired, but ready to execute.

2. Customer Contact Week (CCW) Las Vegas

Dates: June 22–25, 2026

Location: Caesars Forum, Las Vegas, NV

Best for: Contact center leaders looking for vendor-agnostic peer benchmarking and broad industry coverage

Format: Four-day industry conference with workshops, summits, expo hall, and the CCW Excellence Awards Gala

Customer Contact Week is one of the largest customer contact gatherings in the industry, drawing senior executives, contact center directors, and emerging providers. The 2026 program emphasizes operating discipline over hype — with workshops focused on building and operationalizing AI agents, summits on leadership and culture, and breakouts on capacity, knowledge, and channel strategy.

Worth knowing: CCW Las Vegas runs the exact same week as Verint Engage 2026 (June 22–25). For contact center leaders evaluating both, the trade-off is clear: CCW gives you broad industry exposure across 200+ vendors and large-format keynotes; Verint Engage gives you depth on the Verint CX Automation Platform, hands-on training, and direct access to roadmap and product teams. If you’re a Verint or Calabrio customer scaling AI automation, Engage delivers more applied value per day.

Who Should Attend CCW

• Contact center directors and VPs evaluating multiple vendor platforms
• CX leaders who haven’t yet committed to a primary CX automation platform
• Teams looking for celebrity keynotes and large-format inspiration alongside operational content

3. Forrester CX Forums East and West

Dates: CX Forum East: June 16–17 | CX Forum West: June 29–30, 2026

Location: New York Marriott at the Brooklyn Bridge / Hyatt Regency San Francisco

Best for: Senior CX, B2C marketing, and digital leaders who want analyst-led content over vendor pitches

Format: Small-format regional forums, capped at fewer than 400 delegates each

Forrester evolved its CX Summit North America into two intimate regional forums in 2026 — capped at fewer than 400 delegates each — designed for candid conversations and quality time with Forrester analysts. The framework is anchored by Forrester’s Total Experience methodology, which integrates customer, employee, brand, and digital experiences. Each forum delivers tools, templates, and scorecards attendees can apply directly to their CX programs.

Where Verint Engage gives you product depth, Forrester CX Forums give you research depth. The two complement each other well — many CX leaders attend both.

4. Frost & Sullivan Customer Experience Orlando

Dates: July 13–15, 2026
Location: Loews Sapphire Falls Resort, Orlando, FL
Best for: Senior CX executives, contact center leaders, and CX technology decision-makers
Format: Three-day executive event with peer roundtables, keynotes, and structured networking

Frost & Sullivan Customer Experience is built specifically for senior CX executives who need to translate strategy into measurable business outcomes. The program centers on three themes: designing connected customer journeys, moving from CX metrics to revenue momentum, and elevating agent experience as a driver of service quality.

Strong fit for CX leaders who want practical frameworks for reducing friction and improving consistency across the customer lifecycle — without sitting through the broader vendor noise of larger industry events.

5. Digital Transformation and Customer Experience Summit Boston

Dates: October 21–22, 2026

Location: Boston, MA

Best for: Senior CX executives, transformation leaders, customer service ops, and CX practitioners modernizing service models

Format: Two-day practitioner-focused summit with keynotes, breakouts, and solution showcases

Digital Transformation and Customer Experience Summit, organized by Conferenzia World, focuses on advancing customer service and experience through AI-driven automation, digital transformation, and data-powered personalization. The agenda highlights practical strategies for streamlining service operations, improving customer journeys, and strengthening omnichannel engagement.

This is a strong fit for senior CX leaders responsible for modernizing service models and driving customer-centric change across the enterprise — particularly those who want a more intimate, practitioner-led format than the larger industry events. Sessions cover voice-of-customer strategies, omnichannel operations, analytics-driven personalization, and operating-model redesign.

6. Customer Connect Expo Atlanta

Dates: September 9–10, 2026
Location: Georgia World Congress Center, Atlanta, GA
Best for: Chief customer officers, contact center directors, CX and service operations leaders
Format: Two-day CX and contact center innovation conference with extensive expo floor

Customer Connect Expo focuses squarely on CX innovation and contact center transformation. The agenda emphasizes AI-driven engagement, omnichannel strategy, and large-scale modernization of customer-facing operations — with a strong technology exhibit floor for CX leaders who want hands-on time with multiple platforms in one place.

This is a smart pick for CX leaders in the Southeast US who want a contact center–focused event without the cross-country travel — and a useful midpoint between June’s Las Vegas events and the November analyst summits.

7. Gartner Customer Service & Support Conference Denver

Dates: November 4–5, 2026
Location: Gaylord Rockies Resort & Convention Center, Denver, CO
Best for: Customer service executives, contact center leaders, and support operations managers
Format: Two-day analyst-led event with one-on-one Gartner analyst meetings

Gartner’s Customer Service & Support Conference focuses on three priorities for 2026: realizing measurable ROI from AI investments, repositioning customer service as a corporate growth engine rather than a cost center, and redefining performance metrics for the AI era. The two-day program features keynotes, workshops, roundtables, and the highly valuable one-on-one analyst meetings that are Gartner’s signature.

If your 2026 priority is proving CX ROI to a CFO or board, this is the analyst event most likely to give you the frameworks and benchmarks you need — without vendor sponsorship muddying the research.

8. Reuters Customer Service & Experience East New York

Dates: November 17–18, 2026
Location: New York City, NY
Best for: Senior CX executives, chief customer officers, contact center operations leaders
Format: Two-day practitioner-led event with limited vendor presence

Reuters Customer Service & Experience East is the practitioner-led counterweight to the larger industry conferences. Organizers explicitly limit vendor presence to keep conversations focused on real CX problems and how senior leaders are solving them. The 2026 agenda centers on AI implementation in service operations, doing more with less in a shifting economic climate, and rebuilding customer loyalty through end-to-end experience.

Strongest fit for senior CX leaders at consumer brands who want honest peer-to-peer dialogue rather than another vendor showcase — and a good year-end event to close out 2026 planning before 2027 budgets lock in.

How to Choose the Right CX Conference for Your 2026 Goals

With overlapping dates and audiences, picking the right CX conference comes down to matching the event to your specific 2026 outcome. Use the framework below to focus your choice.

Match the conference to your outcome

Why CX Leaders Choose Verint Engage 2026

AI-driven CX automation is transforming how brands operate, scale, and compete — but only when the strategy moves from experiment to outcome. Verint Engage 2026 is the year’s premier CX conference for experiencing that transformation in real time and bringing it back to your organization.

Held June 22–25 at the MGM Grand in Las Vegas, Verint Engage delivers the most content-rich CX agenda in the industry — keynotes from analysts and innovators, role-based breakout tracks, hands-on workshops with Verint experts, and a global peer community across financial services, healthcare, retail, public sector, and utilities. Engage is built to give you actionable insights, not just big-picture ideas.

This is the chance to learn from the best, see the unified Verint and Calabrio platform in action, and bring fresh ideas back to your team — alongside thousands of CX, contact center, and WFM leaders shaping the future of customer experience.