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The Open CCaaS Advantage: Future Proofing the Contact Center with CX Automation
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Steve Davies
Posts by Steve Davies
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Why Unified Data Is Critical for Successfully Elevating CX
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Why Happy Agents Mean Happy Customers
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Creating, Crunching, Capacity: The AI Bots Enhancing Data Analytics
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How Verint Bots Unlock Your Managers’ Productivity
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Containing, Suggesting, Assisting: Increasing Agent Capacity with Verint Bots
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All the Ways You Can Serve a Survey
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5 Strategies to Achieve CX Automation in the Contact Center
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Why Aren’t Some CX Leaders Open to CCaaS Solutions?
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Can’t Get No Satisfaction: Where First Generation CCaaS Falls Short
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Verint Research Finds CX Leaders Are Frustrated with Traditional CCaaS Platforms
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Amazon Leads the Way Among U.S. Retailers for Happy Customers
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Keeping It Contained: How Customer Service Chatbots Power Great CX
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