Barbara Kosko

Content Marketing Specialist, Verint

With expertise in Verint Appointment Booking, Verint Queue Management, and Verint Public Safety solutions, Barbara features industry trends in retail innovations and 911 technology. As a regular contributor to the Verint blog, she focuses on finding the meaning behind the metrics and the people behind the products.

Posts by Barbara Kosko

Blog
From Manual to Measurable: How Verint Is Rewriting the CX Playbook
Blog
How To Save Millions: Increase Agent Capacity with CX Automation
Blog
How Can Luxury Retailers Win Holiday Shoppers In 2025?
Blog
Drive Better In-Store CX by Connecting Appointments with Staff Schedules
Blog
From QA to Better 911 Call Handling with AI
Blog
From Hold to Help: Boost Citizen Experience with Automated Public Safety Solutions
Blog
Better Serve Your Students with Digital Queuing and Appointments
Blog
A Recovering Dispatcher’s Mission to Transform Public Safety
Blog
Why Are 911 Call Takers Still Answering Parking Complaints?
Blog
In Conversation with 911der Women: Building Authentic Connections Between Public Safety Professionals
Blog
Luxury Retailers: Can You Offer the Premium Shopping Experience Your Customers Want in 2025?
Blog
In Conversation with The Tenacious Telecommunicator: Tackling Growing Pains in 911 Centers