Verint Agent Copilot Bots

Supercharge Your Contact Center by Automating Agent Workflows

Automate previously manual tasks and give your agents the time, insight, and support they need to deliver effortless customer experiences.

 

AI Business Outcomes from Verint Customers

  • $79M Benefit

    A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.

  • $70M Saved

    An insurer reduced call duration by 30 seconds with Wrap Up Bot.

Business ecosystem including the verint agent copilot bots

Meet the Agent Copilot Bots

Real-time transfer summaries

Seamlessly transfer customers with interaction history and context delivered to agents at the beginning of every interaction.

The Smart Transfer Bot uses AI to analyze context gathered from multiple sources to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS, or providing an agent-to-agent call summary etc.). If the best option is to transfer the customer to an agent, the Smart Transfer Bot provides the context of the prior interaction significantly reducing average handle time.

 

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Verint bot pointing to a customer profile screen that includes a self-service summary

Knowledge when agents need it

Provide accurate, consumable knowledge to agents when they need it most with no additional authoring required.

The Knowledge Automation Bot uses generative AI to summarize search results into a single answer that is specially curated for the contact center – making answers easy for agents to consume and lowering average handle times.

 

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Verint Bot search function on screen

In-the-moment agent coaching

Enable in-the-moment coaching for the next best action, soft skills support, and sales assistance for your agents.

You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it – elevating their performance and delivering significant ROI.

 

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customer profile screen with suggested actions for agents from the Verint coaching bot

Automate after call work

Use generative AI for after call summarizations, freeing up agents’ time and improving consistency.

By removing the time support agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.

 

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Verint interaction wrap-up bot on screen call summary

Utilize virtual agent assistants

Automate agents’ transactional tasks or replace entirely with self-service flows.

Verint Agent Virtual Assistant goes beyond answering an agent’s question, it uses context from third-party applications and systems of record to provide information and work autonomously on behalf of the agent. For example, the Verint Agent Virtual Assistant can complete a transaction to proactively solve a customer’s query.

Verint agent virtual assistant digital assistant screen

Featured Resources

  • 5 minutes with Donna Fluss thumbnail

    What Are Verint Agent Copilot Bots?

    Donna Fluss, Founder and President, DMG Consulting explains how organizations can use Agent Copilot Bots to increase agent capacity and elevate customer experience.
    Product Video

  • Doubling Agent Capacity with Verint Agent Copilot Bots

    Need to shave 50% off your call handle time? The Verint Agent Copilot bots do exactly this by automating...
    Blog
  • Path to Doubling Agent Capacity

    The Path to Doubling Agent Capacity

    Tune in to discover how AI-powered Verint Agent Copilot Bots can improve your organization’s CX and double your contact center capacity while reducing costs.
    Webinar
5 minutes with Donna Fluss thumbnail

What Are Verint Agent Copilot Bots?

Donna Fluss, Founder and President, DMG Consulting explains how organizations can use Agent Copilot Bots to increase agent capacity and elevate customer experience.
Product Video

Featured Verint Solutions

  • Wrap Up Bot

    The Interaction Wrap Up Bot uses generative AI to summarize interactions between customers and agents, dramatically reducing after-call work.

  • Coaching Bot

    With Verint Coaching Bot your agents receive in-the-moment real-time guidance when they need it — elevating their performance by offering next best action suggestions and delivering significant ROI.

  • Smart Transfer Bot

    The Smart Transfer Bot uses AI to choose the next best action and provides agents with the context they need to help reduce call duration by 30 seconds.

  • Knowledge Automation Bot

    Deliver the right knowledge at the right time with a revolutionary AI-powered approach that increases agent capacity and drives business outcomes.

Contact us about Verint Agent Copilot Bots today!

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