Enterprise Workforce Optimization
Verint Enterprise Workforce Optimization (WFO) products help organizations use the voice of the customer to drive operational excellence. Organizations around the globe rely on our customer-centric workforce optimization solutions to help them align their business processes around their customers’ wants and needs. In doing so, enterprises can enhance customer satisfaction and loyalty—while reducing operating costs, identifying revenue opportunities and competitive advantages, and improving performance and profitability. Our solution portfolio includes:
- Verint Workforce Optimization for enterprises and contact centers
- Verint Branch Workforce Optimization for organizations with brick-and-mortar branch networks
- Verint Back-Office Workforce Optimization to address the requirements of back-office operations
- Verint for Financial Trading to meet the needs of trading rooms
Verint Workforce Optimization helps contact centers, branch and back-office operations, marketing and customer care, and financial compliance organizations deliver world-class customer experiences. Our solutions provide actionable intelligence for enhancing products, processes, and workforce performance; reducing costs and liability; and generating revenue and competitive advantage.
Many industries rely on Verint workforce optimization solutions to provide insight into workforce performance, internal processes, and the customer experience. They include:
Discover how organizations around the world rely on Verint workforce optimization solutions to help them optimize performance and customer service. Our solutions are deployed across a variety of industries, where they address customer needs that range from simple to highly complex.
Verint offers an array of support options to help ensure smooth, ongoing use of our software solutions. Our global Customer Support organization is staffed by trained and certified support professionals who are committed to providing you with high quality support—around the globe and around the clock.