Enterprise Workforce Optimization
Align Your Workforce With Your Customers
What if your organization could improve the way in which it engages and serves its customers? And what if you could enable your employees to work more productively and effectively while leveraging the valuable information in customer interactions to make better business decisions? With Verint® Workforce Optimization™, you can.
Organizations around the globe rely on our customer-centric workforce optimization solutions to help them align their business processes around their customers’ wants and needs. Our workforce optimization solution can help your organization develop better engagement between customers and employees. Our solution portfolio includes:
- Verint Workforce Optimization for enterprises and contact centers
- Verint Branch Workforce Optimization for organizations with brick-and-mortar branch networks
- Verint Back-Office Workforce Optimization to address the requirements of back-office operations
- Verint for Financial Trading to meet the needs of trading rooms
Verint Workforce Optimization helps contact centers, branch and back-office operations, marketing and customer care, and financial compliance organizations deliver world-class customer experiences. Our solutions provide actionable intelligence for enhancing products, processes, and workforce performance; reducing costs and liability; and generating revenue and competitive advantage.
- Provides the industry’s most unified, mature workforce optimization platform, with unmatched depth of functionality.
- Provides visibility and real-time guidance for enhancing customer service processes and workforce performance.
- Helps organizations use omnichannel data to make better, faster, and easier decisions that can optimize customer engagement and employee productivity.