As customer expectations evolve, so must the approach that your organization takes to deliver service. With interactions taking place across various communications channels and organizational touch points, it no longer makes sense to manage service delivery in functional silos. You need an enterprise approach to customer service, with the ability to manage the employees who are part of the service delivery process, regardless of their department or functional area.
Verint Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage and analyze omnichannel customer interactions. This enterprise solution is a broad set of unified software and services that can enable you to capture interactions and manage performance of your employees either across your enterprise, or in targeted areas of your business, including:
Verint Workforce Optimization comprises a suite of unified solutions with a single user interface and unique business process workflows available right out of the box. This can help you quickly gain access to information for faster decision making. Other advantages include simplified system administration and maintenance, real-time enterprise collaboration, intuitive interfaces and navigation, and reduced total cost of ownership. Verint Workforce Optimization includes proven solutions such as:
To accommodate the preferences of today’s workforce, Verint also offers mobile apps that offer employees anytime, anywhere access to frequently used functions, such as schedule and request management.
Verint Workforce Optimization can be licensed as a whole or by individual product and deployed on-premises, or accessed via the cloud, with flexible purchase methods to suit your business needs.