Verint Engage 2026 Brought Together the Leaders Driving the Future of CX

The CX event of the year

Thank you to everyone who joined us in Las Vegas for three days of practical innovation, breakthrough insights, peer-to-peer collaboration, and candid conversations about the AI Reality Check – and what it means for the future of customer experience.

Verint Engage 2026

Verint Engage 2026 brought together CX leaders, innovators, and practitioners for three days focused on the future of customer experience and the AI Reality Check facing organizations today. Through expert insights, customer success stories, and hands-on innovation, attendees explored how to close the gap between AI investment and measurable business outcomes – moving beyond experimentation to deliver real results at scale.

Engage26 Audience
  • 1000+ attendees

    CX leaders and innovators came together to explore how AI and automation are shaping the future of customer experience.

  • 50+ hours of content

    Sessions packed with actionable insights from CX leaders, AI innovators, and Verint experts focused on measurable business results.

  • 3+ days of networking

    From breakout sessions to celebration events, attendees built valuable connections, exchanged ideas, and shared practical strategies.

What 1,000+ CX leaders and practitioners experienced at Engage 2026

  • The AI reality check

    Verint executives took the stage to deliver a candid look at where AI in CX really stands today – cutting through the hype to unpack what’s working, what’s not, and what it takes to close the gap between AI investment and measurable business outcomes.

  • Real-world best practices

    Breakout sessions delivered practical strategies for driving tangible business outcomes. Attendees heard from visionary thought leaders, connected directly with product experts, and traded ideas with peers shaping the future of CX.

  • Continuous innovations

    While Verint Engage 2026 packed in plenty of learning and networking, attendees also got a first look at what’s next on the Verint roadmap, with product leaders unpacking new AI capabilities and the platform innovations shaping the road ahead.

  • Insight and entertainment

    Attendees built real connections through dedicated networking and appreciation events – trading use cases with fellow Verint customers, celebrating at hosted events, and enjoying time out the office that was as fun as it was productive.

  • AI in deployment

    Attendees explored the latest AI innovations across the Verint Platform and partner ecosystem inside the Innovation Pavilion – going deep on innovations, connecting with Verint experts and partners, and seeing how AI moves from concept to production.

Global Customer Awards

Honoring brands using CX Automation to drive extraordinary outcomes

Verint’s Engage Global Customer Awards celebrated individuals and organizations using Verint solutions to achieve extraordinary business outcomes. By harnessing data, AI, and bots, these customers elevated the customer experience while driving operational efficiency. Awards were presented across several categories, honoring innovation, impact, and leadership in customer engagement.

Verint Engage26 Customer Awards

2026 Global Customer Award Winners

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Excellence in Elevating Experience

Increased Agent Capacity

Accelerated Insights with AI

Supercharged Self-Service

  • PLATINUMColumbia Bank – Laura Green
  • GOLD: A national multiline insurance agency
  • SILVERGreenShield – Stephen Blair

Extraordinary Innovation

Excellence in Elevating Experience

2026 Engage Global Partner Awards

Verint’s Global Partner Awards honored organizations that delivered outstanding customer success using Verint solutions. Winners were selected for their expertise, proven results, and commitment to driving tangible AI-powered business outcomes through the Verint Open Platform. Recognized across consulting, sales, and marketing, these partners played a key role in helping brands unlock real value with AI.

2026 Global Partner Award Winners

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Global Winner

  • Global Partner of the Year – Five9

North American Winners

Latin American Winners

  • Latin America Rising Star of the Year – Cisco LatAm
  • Latin America CX Automation Award – Avaya LatAm
  • Latin America Innovation with AI & Bots – Datagrama Comunicaciones

Global Winner

  • Global Partner of the Year – Five9

Thank you to our 2026 Sponsors

Platinum Sponsors

  • Avaya Logo
  • Five9 Logo
  • spar solutions logo

Gold Sponsors

  • Amazon Web Services Logo
  • Connex Logo
  • Servion Logo
  • Truiem logo
  • Quantum Metric logo

Brand Sponsors

  • Oracle logo
  • ttec logo
  • Virsae logo
  • vonage logo