2026 Global Customer Award Winners
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Thank you to everyone who joined us in Las Vegas for three days of practical innovation, breakthrough insights, peer-to-peer collaboration, and candid conversations about the AI Reality Check – and what it means for the future of customer experience.
Verint Engage 2026 brought together CX leaders, innovators, and practitioners for three days focused on the future of customer experience and the AI Reality Check facing organizations today. Through expert insights, customer success stories, and hands-on innovation, attendees explored how to close the gap between AI investment and measurable business outcomes – moving beyond experimentation to deliver real results at scale.
CX leaders and innovators came together to explore how AI and automation are shaping the future of customer experience.
Sessions packed with actionable insights from CX leaders, AI innovators, and Verint experts focused on measurable business results.
From breakout sessions to celebration events, attendees built valuable connections, exchanged ideas, and shared practical strategies.
Verint executives took the stage to deliver a candid look at where AI in CX really stands today – cutting through the hype to unpack what’s working, what’s not, and what it takes to close the gap between AI investment and measurable business outcomes.
Breakout sessions delivered practical strategies for driving tangible business outcomes. Attendees heard from visionary thought leaders, connected directly with product experts, and traded ideas with peers shaping the future of CX.
While Verint Engage 2026 packed in plenty of learning and networking, attendees also got a first look at what’s next on the Verint roadmap, with product leaders unpacking new AI capabilities and the platform innovations shaping the road ahead.
Attendees built real connections through dedicated networking and appreciation events – trading use cases with fellow Verint customers, celebrating at hosted events, and enjoying time out the office that was as fun as it was productive.
Attendees explored the latest AI innovations across the Verint Platform and partner ecosystem inside the Innovation Pavilion – going deep on innovations, connecting with Verint experts and partners, and seeing how AI moves from concept to production.
Honoring brands using CX Automation to drive extraordinary outcomes
Verint’s Engage Global Customer Awards celebrated individuals and organizations using Verint solutions to achieve extraordinary business outcomes. By harnessing data, AI, and bots, these customers elevated the customer experience while driving operational efficiency. Awards were presented across several categories, honoring innovation, impact, and leadership in customer engagement.
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Verint’s Global Partner Awards honored organizations that delivered outstanding customer success using Verint solutions. Winners were selected for their expertise, proven results, and commitment to driving tangible AI-powered business outcomes through the Verint Open Platform. Recognized across consulting, sales, and marketing, these partners played a key role in helping brands unlock real value with AI.
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