Verint Intelligent Virtual Assistant (IVA) ROI Calculator

Your customers want immediate answers to their questions. With Verint IVA, you can give your customers the answers they need while reducing costs in your contact center.

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Potential savings with Verint Intelligent Virtual Assistant
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Discover AI with Verint Platform – no rip & replace, no cloud, no problem. Start small, scale fast & see real business outcomes today.

AI Business Outcomes from Verint Customers

  • $10M Saved

    A bank contained ​10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.

  • $9M Saved

    A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.

  • $4.5M Saved

    An insurer reduced attrition ​by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.

How Volaris achieved 3x agent capacity by containing 85% of digital interactions

Discover how Volaris achieved AI-powered self-service business outcomes including:

  • An 85% digital interaction containment rate
  • 3x increase in agent capacity​
  • Handling 5 million customer interactions per year while improving CSAT