Increase CX and Capacity with One Workforce

Unified Platform, AI and Analytics

Verint Open Platform increases CX automation while lowering costs. Because Verint Platform is open in every dimension, Verint customers have choice, flexibility and can future-proof their contact center investments.

The Verint Platform unifies key functions—customer interaction, feedback, and workforce performance data—into one responsive ecosystem. Teams no longer juggle multiple tools but instead leverage integrated AI insights to anticipate customer needs.

Verint Da Vinci AI and Analytics activate insights and automate experiences across your business. Verint Da Vinci elevates AI across the Verint Platform into insights and actions.

By connecting as One Workforce, businesses make their analytical tools more capable of identifying opportunities to drive process efficiencies and elevate the customer experience. A One Workforce approach makes data visible across the enterprise to analyze customer journeys and take corrective action where needed.

Hiring, Forecasting, and Scheduling

Your employees demand flexibility to balance their work responsibilities, busy lives, and family lives. Verint Forecasting and Scheduling enables the ability to forecast demand across channels and build comprehensive capacity and hiring plans. A One Workforce approach allows scheduling of all the resources – humans and bots – across all channels where needed, regardless of location, function, or channel.

What if you could predict which candidates would be successful and onboard them quickly? Verint Intelligent Interviewing drives automated candidate screening to speed up the hiring process. However, a One Workforce approach goes beyond the traditional workforce management goal of having the right people in the right place at the right time. It gives you the ability to have the right people with the right characteristics available at the right time and right place.

Channel Automation and Knowledge

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

Quality and Compliance

Every customer interaction is a direct reflection of your organization and brand. Therefore, ensuring every interaction is of the highest quality and consistency, is essential to success.

Verint Quality Management Software and Compliance Solutions measure employee performance, behavioral compliance, and the customer experience across all communication channels – voice and digital – and drives automated coaching and actionable insights to improve employee engagement and the overall business. A One Workforce approach makes it easier to design a comprehensive Quality and Compliance program across all work performed by human and bots.