Analyst Report

What IVR Means in the Age of Intelligent Assistance​

What IVR Means in the Age of Intelligent Assistance

As more people turn to web, social and messaging platforms, it’s no secret that intelligent virtual assistant (IVA) technology continues to garner attention in the customer service space. So, is interactive voice response (IVR) dead?

According to Opus Research, no. In fact, it’s finding new life thanks to the same technologies that are fueling the rise of virtual agents and chatbots.

Get your copy of this Opus Research report to learn more about the intelligent assistance capabilities that can be integrated with existing IVR systems to accomplish services goals and attain more business value.

Get the Report

* indicates a required field

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, What IVR Means in the Age of Intelligent Assistance. Keep an eye on your inbox! We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands build enduring customer relationships by connecting, work, data and experiences efficiently.

Holiday Pattern