Verint Workforce Management Enables Radial to Access and Synthesize Workforce Data Across Channels to Best Meet Customer Demand

Radial enables eCommerce brands to deliver best-in-class customer experiences through unmatched expertise and a full suite of fulfillment services. Learn how the company uses Verint Workforce Management, part of Verint Open CCaaS Platform, to help manage its workforce worldwide.

Delivering CX automation by enabling Radial to access, synthesize, and understand the dynamics of its full set of workforce data across channels, the best-of-breed Verint solution gives the company a comprehensive picture into customer demand. As a result, it can make more informed decisions and mechanize and leverage its workforce efficiently and effectively to create a seamless customer journey and elevate customer experience.