Verint Master Class: How AI Transforms Quality Scoring into Quality Excellence
Manually scoring interactions typically results in correcting the behavior of a single agent on a single action. Not very insightful or impactful.
Watch Verint’s Mallory Partain, Product Manager, as she shares how AI-powered QM Intelligence can score interactions at scale, revealing the insights and recommendations you need to swiftly and confidently improve agent performance. In fact, 78% of contact center and CX professionals surveyed said AI-powered QM and performance management solutions have increased human agent performance.*
With real-life examples, she shows how you can improve agent, team and department performance, reduce errors and rework, proactively address compliance risks, and remedy CX issues before they become widespread.
* The State of Contact Center AI 2026, Verint.
Speaker
Mallory Partain
Product Manager, Verint
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