Analyst Report

The Total Economic Impact™ of Verint Experience Management

An independent study by:

Verint Experience Management (XM) solutions have been enhancing customer experiences and saving money for some of the world’s most iconic brands for decades now.

Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study for Verint’s Experience Management offerings to demonstrate how Verint’s XM tools can help companies achieve impactful results across the business.

Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 219% ROI over three years of incorporating Verint XM solutions into their operations. The composite customerdecreased online order abandonment, adding $1.1M from revenue improvements and improved product fulfillment practices, yielding $1.3M from avoided returns. It also realized additional benefits, including:

  • Improved purchasing processes
  • Streamlined feedback analysis and reporting efficacy
  • Improved customer experience, CSAT, NPS and loyalty
  • Enhanced messaging and marketing tactics

Download the full study to build a business case for the Total Economic Impact Verint XM solutions could have on your organization.

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