Scheduling Reinvented: Delivering Flexibility Without Sacrificing CX
Schedule flexibility remains a top priority for employees, prompting organizations to rethink how they balance workforce needs, customer experience, and operational costs. This on-demand session explores how empowering employees to own their schedules drives better work–life balance while also improving schedule quality and service levels.
Attendees will benefit from:
- Early access to Verint research findings on contact center scheduling flexibility
- Practical advice on how to enable real-time, self-serve schedule changes for agents
Watch now to learn how flexible scheduling strategies are reshaping workforce engagement and performance.
Speakers
Trudy Cannon
Sr. Director, GTM, Workforce Management
Verint
Reka Sarudi
Product Marketing Manager, Workforce Engagement and Quality Automation
Verint
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