With Verint Appointment Booking, Mark lets customers book in‑store and online appointments from any channel they prefer. His store associates receive insights about what each customer needs before they arrive, so they can greet shoppers more prepared and personalize every interaction. It helps Mark boost customer satisfaction and conversions.

Thanks to Verint Queue Management, walk‑in customers can now join a virtual queue and track their wait time. They feel informed and in control, not stuck in line. They’re free to explore the store, which can lead to extra sales. Mark captures the reason for each visit, routes customers to the right associate faster, and dramatically reduces walkouts — even on hectic days.

With real-time visibility into appointment and walk‑in traffic, Mark can balance workloads as demand changes. His team can now focus on serving and selling, not juggling customer queues. What once felt difficult to manage now runs smoothly and predictably, giving Mark greater control over daily operations and CX.