No Cloud? No problem!
Despite the potential benefits, there are reasons why some organizations are unable to fully migrate to the cloud. If your company is one of those, you may think taking advantage of AI is out of your reach. Here’s some good news for you—with Verint you can still get the AI outcomes you’re looking for without changing a thing.
With our hybrid cloud options, you can keep your on-prem applications where they are and easily connect to bots in the Verint Cloud. With this approach, you can start seeing AI Business Outcomes, Now in your current environment. Over time, you can choose to fully migrate to the cloud at a pace that works for you.
AI Business Outcomes
A vehicle services company keeps their telephony and other applications on-prem while adding Verint bots with a hybrid cloud deployment.
Increased agent capacity by 15%
Reduced average call length by 40 seconds
Don’t want to rip and replace? No problem!
Are you concerned that your outdated contact center infrastructure is preventing you from using AI? On the other hand, do you break out in a cold sweat when you think about the disruption of upgrading your entire infrastructure?
Modernizing your contact center technology undoubtedly has benefits, but ripping and replacing your existing systems is time consuming and costly. There is a better way!
With Verint, you can keep the systems that are working for you and start adding automation today. You don’t have to suffer through a long and expensive replacement project. Instead, you can add bots at your own pace and see results every step of the way.
In fact, many Verint bots can be deployed in as little as 30 days so you’ll begin seeing real results in practically no time. Wouldn’t you rather invest in outcomes instead of infrastructure?
AI Business Outcomes
By adding Verint Agent Copilot Bots to their existing contact center infrastructure, a major telco:
Reduced AHT by 30 seconds
Increased customer value by $343/agent/mo.
Realized $79M in benefits
Want to start small? No problem!
Maybe you’re still not ready to dive in. You want to see the benefits with your own eyes. No problem!
Start small. Verint bots can be deployed quickly, with no disruption to the rest of your ecosystem, so you can start addressing your most pressing business priorities. See results in mere weeks—not months or years!
You can start with just a single bot, for a single subset of users. Then, as you see the real-world AI business outcomes your first bot delivers, you can add other bots to meet your CX Automation needs at your own pace.
AI Business Outcomes
A leading health insurer started with a handful of bots. Over the course of 18 months, that number rose to 18 along with increased usage of bots overall.
Total benefits exceed $70M.
$70M
Want to use your existing LLM? No problem!
By now you may be thinking, “this sounds great, but we’ve already chosen an AI model to use at our company.” Still not a problem!
With Verint you can bring your own LLM and use it with any Verint Bot. Choosing an AI model is just the first step. To get real value, your model must work seamlessly with your existing workflows. Forcing users to change their processes wastes time and can reduce adoption.
Using your LLM with a Verint bot takes care of this for you. And, even if your LLM is still being developed, you can use Verint models until yours is ready.
At Verint, you can rest assured that we are constantly evaluating the latest AI models for cost, efficiency, accuracy, and more, to ensure each bot performs optimally.
AI Business Outcomes
A leading global insurance company had already made a huge investment in an LLM. Verint’s “bring your own AI/LLM” was a key differentiator.
Verint was the ONLY solution that could successfully meet this requirement.
No budget? No problem!
“We just don’t have any budget right now.” Sound familiar? But the question you should ask yourself is, can we really afford to wait? With the ability to start small, your CX Automation journey can begin with specific workflows that will give you the biggest ROI in the shortest amount of time.
As they say, “nothing succeeds like success.” Getting started with AI and Verint bots doesn’t require a large budget expenditure—and the rapid ROI will confirm that further investment is not only justified, but truly essential for achieving even stronger AI business outcomes.