White Paper

American Banker: Evolving Bank Branch Operating Models Requires New Approaches to Staffing

The shift to digital channels by consumers has put pressure on banks to change their branch operating models and their approach to branch staffing.

In a February 2022 survey, American Banker found that 90% of banks are experimenting with new branch operating models. Yet only 52% of banks use branch workforce management tools that can support the flexible planning and scheduling needed to staff these new branch models.

Branch banking executives are starting to realize that workforce management is more than just scheduling.

Learn how modern branch workforce management solutions can help optimize resource utilization and support key strategic goals such as improving efficiencies, growing revenues and enhancing the customer experience.

Download the research to learn more.

Evolving Bank Branch Operating Models Requires New Approaches to Staffing

Evolving Bank Branch Operating Models Requires New Approaches to Staffing

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