Extending Automation Beyond RPA in Insurance Operations
For decades insurers invested in workflow and claims processing automation – and more recently robotic process automation (RPA) – to streamline processes and automate tasks. But the benefits of task automation have plateaued.
To continue to improve efficiencies as well as customer and employee experience, leading insurers are investing in human-centric automation to help improve employee productivity, effectiveness, speed and accuracy.
- Improve productivity by 10% to 30%
- Increase speed and turnaround times, in some cases by 60% to 70%
- Reduce backlogs by 30% to 40%
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