ISG Buyers Guide for Contact Centers: Verint Named Contact Center Leader
In a new report released by industry analyst firm ISG, Verint was named an industry leader for delivering proven, measurable results through the Verint Open Platform.
The report – “ISG Buyers Guide for Contact Centers” – states that Verint achieved the highest placement in the Customer Experience and Leadership positions in TCO/ROI, Manageability, and Validation.
ISG noted that Verint “demonstrated strong customer commitment, transparent ROI frameworks and consistent lifecycle support,” ranking first in Customer Experience and TCO/ROI, second in Product Experience and Validation, and third in Reliability. ISG found that Verint’s ability to demonstrate real outcomes for users of its contact center solutions made it a market leader among the 33 companies surveyed.
Read the report today to see why Verint is leading the market.
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