Analyst Report

AI-Enabled Self-Service for the Enterprise Report

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Industry analysts DMG Consulting LLC took a deep look at four of the leading AI-based self-service providers in their new “2022-2023 AI-Enabled Self-Service for the Enterprise” report. Verint received top scores in multiple customer satisfaction categories.

The findings of DMG’s customer satisfaction survey of enterprises using intelligent virtual assistants (IVAs) included Verint earning perfect scores for:

  • Product Satisfaction
  • Implementation
  • Training
  • Ongoing service and support
  • Responsiveness to product enhancement requests
  • Vendor communication
  • Pricing
  • Overall vendor satisfaction

The report examined the IVA market, noting advancements in sophistication and technology, as well as the market trends and customer behaviors that are driving the adoption of conversational AI-powered solutions. Download the report excerpt to learn more.

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