Voice of the Customer
Go from listening to action by capturing the full spectrum of customer feedback across channels.
Enterprise Survey Management Software
Verint Survey Management
Unify survey, post-call, and digital feedback from every customer and employee touchpoint to develop meaningful CX and EX insights, and act on them in real time.
AI Business Outcomes from Verint Customers
25% Increase in NPS
A bank significantly increased its NPS rating using real-time dashboards to measure and improve CX.
Elevate CX and improve revenue
Engage Customers Where and When It Matters
An easy-to-use survey tool that gathers in the moment critical insights to help you understand what’s driving customer behavior on every channel.
Unlock the Full Potential of Your Workforce
Pinpoint areas for improvement through regular employee feedback to create a more engaged and motivated workforce.
Drive Action with Insights, Not Assumptions
Combine survey responses with unstructured data to develop meaningful CX insights that drive proactive automated actions.
Listen, analyze and act with Verint Voice of the Customer
Listen everywhere: Collect experience data – from all sources – in all formats. Move beyond simple survey tools and transform your VOC program by collecting direct, indirect and inferred data across every channel.
Analyze deeper: Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured customer data from across your organization and in-the-moment AI-powered behavioral insights.
Act faster: Prioritize action that makes an impact. Embed CX automation across your VoC program to mobilize insights in real-time and take a proactive approach to elevating customer experience.
Go beyond traditional survey management
Collect all CX data
Move beyond simple surveys to capture direct, indirect, and inferred signals.
- Direct signals: survey and transactional
- Indirect signals: voice, email, reviews, chat, and social
- Inferred signals: behavioral and digital
Customer session replay captures every click, tap, scroll, mouse movement and form interaction across your websites and apps, helping you optimize CX based on real customer behavior.
Drive real-time insights
Unify and automate analysis of customer and employee data and automatically post results in quality and management solutions.
Our best-of-breed CX Analytics offerings surface the patterns, trends, and predictive signals hiding in that data, giving you the “why” behind customer behavior, not just the “what.”
Pair survey verbatims with the session replays behind them to see exactly where customers struggled. Scroll, click and conversion maps and form analysis pinpoint where visitors hesitate or abandon.
Automate actions with insights
Patented AI predictive models drive follow-up actions. Sequence workflows are triggered from survey data to enable real-time action.
Detect digital struggle as it happens, such as error messages or unusually long time on page, and automatically trigger a feedback survey or virtual assistant.
Rule-based alerts send context-rich survey results to the right person to close the loop, coach an agent or open a case.
See what customers do, not just what they say
Surveys tell you how customers feel. Session replay shows you why. Verint Survey Management connects feedback to the actual digital session behind it, so teams can reproduce an issue, build internal buy-in and fix friction before it hurts conversion.
Verint named a Leader in Voice of the Customer Analytics
We’re proud to share that Verint has once again been recognized by Frost & Sullivan as a Leader in the 2025 Frost Radar™: Voice of Customer (VOC) Analytics.
In-the-moment post-call surveys via your voice channel
Verint Voice Survey captures in-the-moment customer responses via context-sensitive surveys delivered by IVR following an agent interaction. The solution offers comprehensive analytics to assess the effectiveness of your CX delivery and valuable insights that enable decisive action for tangible business outcomes.
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Reach out and learn more about Enterprise Experience
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Frequently asked questions
Survey management software helps organizations design, distribute, and analyze surveys across channels from one place. Enterprise survey software adds the scale contact centers and CX teams need: omnichannel delivery, frequency management, real-time alerts, and integration with contact center and digital data so feedback turns into action.
Look for omnichannel feedback collection (web, app, email, and post-call IVR), a unified data hub that combines survey and contact center data, AI-powered analytics, and automated workflows that route results to the right person. These capabilities help CX teams close the loop, coach agents, and prioritize improvements.
Post-call IVR surveys ask customers short, context-sensitive questions right after an interaction, while the experience is still fresh. In Verint Survey Management, every response links back to its call recording, so contact center leaders can move from score to root cause to action in one step.
Surveys tell you how customers feel; session replay shows why. Verint Survey Management connects survey feedback to the digital session behind it, including clicks, scrolls, and form interactions, so teams can reproduce issues, build internal buy-in, and fix friction before it hurts conversion.