Survey Management
Your customers and employees have vital opinions and information about the experiences your business provides. Passively “listening” to them is not enough. Find deeper and more meaningful insights with proactive, in-the-moment engagement.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Read the ReportFlexible Tools Surface Insights Quickly
Verint Survey Management helps you engage your customers and employees to capture insights, analyze data, and orchestrate outcomes.
Designed specifically for business users, this flexible, scalable solution includes:
- Multichannel surveying for capturing inputs across telephone, email, web, SMS, and mobile.
- Multimodal campaigns for deploying a single survey easily across two or more channels.
- Conditional logic and branching based on campaign type.
- Full integration of organizational hierarchies within the Verint customer engagement solution platform.
Insights Drive Action and Enhanced Experiences
With Verint Survey Management, you can transform customer feedback into insights to help enhance customer service, satisfaction, and loyalty by:
- Creating sophisticated, branded surveys and emails using dozens of templates, questions, and themes to help improve response rates.
- Centralizing multichannel feedback and case management initiatives on a single, scalable platform.
- Managing satisfaction and loyalty program metrics, such as NPS and CSAT.
- Enabling easy survey participation through mobile-optimized delivery.
- Targeting and segmenting customers to gain deeper insight.
- Identifying future trends and operational improvements.
- Measuring employee feedback to help improve training initiatives.
Deploy Feedback Surveys at the Right Time and Place
With Verint Survey Management, it’s easy to create surveys — just choose from a selection of industry best-practices templates, import questions, or use the solution’s flexible editor to build your own.
Surveys can be deployed, accessed, and retrieved using a range of mobile devices. You can deploy them offline or by using the web app, mobile browser, SMS, or a self-service kiosk — and a single survey can be deployed via multiple modes at the same time, including open participation, email, mobile, and social media.
Turn captured data into actionable results using real-time dashboards, analytics, and reporting. You can easily aggregate and track data across all surveys, different types of surveys, and various time periods in a single view. These insights help you unify disparate approaches, systems, and survey processes for targeted and better informed business decisions. Understanding the voice of the customer has never been easier.
Featured Resources
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
Reach out and learn more about Enterprise Experience
Thank You
Thank you for your request. A Verint team member will follow up with you soon.