Verint PII Redaction Bot
AI-driven PII redaction for sensitive data
Protecting Customers’ Sensitive Data, Ensuring Compliance, Building Trust
In this data-driven world, safeguarding Personal Identifiable Information (PII) is more critical than ever. The Verint PII Redaction Bot is designed to automatically detect and redact sensitive information from customer interactions—ensuring compliance, reducing risk, and protecting trust.
Safeguarding sensitive information is non-negotiable
Millions of customer interactions contain Personal Identifiable Information (PII) every day and the stakes for protecting that data have never been higher. From legal and financial penalties to reputational damage, the risks of mishandling PII are real — and growing. The Verint PII Redaction Bot is your AI-powered safeguard, designed to automatically detect and redact sensitive information from voice interactions, transcripts, and screen recordings.
Why PII protection is critical for contact centers
- Avoiding financial penalties: Regulatory fines for data breaches can be severe
- Protecting brand reputation: A single leak can erode years of customer trust
- Staying ahead of constantly evolving compliance requirements.
Here is just one real-world example of what can happen when PII is not adequately protected:
- A major retailer had a data breach in which the payment card data of 40 million customers stolen along with contact info for an additional 70 million more customers. The company was hit with fines of over $200 million in damages and settlements as well as the loss of customer confidence.
Post-interaction redaction, reinvented
The Verint PII Redaction Bot intelligently tags and masks sensitive data in recorded customer interactions. It ensures that only authorized users can access redacted content, helping you maintain compliance and reduce risk.
PII data that can be redacted includes:
- Credit card numbers
- CVV codes
- Expiration dates
- Social Security numbers
- Names and addresses
Real-time redaction for PCI and compliance
Achieve a comprehensive layer of protection by combining the PII Redaction Bot with Verint Application Triggers for real-time pause & resume recording.
Verint Application Triggers trigger the pausing and resuming of a call or interaction while credit card information is being shared, meeting PCI requirements in real-time.
Key features
Continuously monitors interactions to find sensitive data that should be masked.
Creates triggers points to stop and start masking in recordings and transcripts while preserving original source files.
Manages privileges so only authorized users can listen to protected information.
Quickly adapts to new regulatory requirements.
Ability to choose which type of PII to redact.
Export redacted transcriptions into other systems safely.
Key benefits
Boosts compliance
Reduces the risk of unauthorized data exposure.
Enhances customer trust
Highlights your commitment to data security.
Enables coaching
Calls can be used for training without exposing sensitive data.
Reduces risk of fines
Minimizes the threat of regulatory penalties.
Provides secure playback
Only users with appropriate privileges can access redacted voice and transcript content.
Offers flexible deployment
May be used independently or paired with real-time redaction via Desktop Process Analytics (DPA).
Part of the Verint Open Platform
As a recognized market leader for business analytics in the contact center, Verint can supercharge customer experience (CX) through discovering and then acting on customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns.
Frequently asked questions about PII Redaction
PII stands for Personal Identifiable Information. It refers to any data that can be used to identify, contact, or locate an individual, either on its own or when combined with other information.
PII can include names, Social Security numbers, passport or driver’s license numbers, addresses, phone numbers, credit card numbers, CVV codes, etc.
Protecting PII helps contact centers avoid costly regulatory fines, preserve brand reputation and customer loyalty, stay compliant with current and evolving data protection laws such as PCI, HIPAA, and GDPR.
The Verint PII Redaction Bot intelligently tags and masks sensitive data in recorded customer interactions, ensuring that only authorized users can access redacted content — helping maintain compliance and reducing risk of exposure of sensitive data.
Yes. When paired with Verint Application Triggers, the bot enables real-time pause and resume of recordings during sensitive data exchanges, helping meet PCI compliance requirements instantly.
Contact us
Talk to a Verint Specialist today to learn more about AI Business Outcomes, Now.
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