Meet Verint Financial Compliance 10: Leverage AI-Powered Insights on a Data-Centric Interface

Verint Financial Compliance (VFC) recently received a major update, launching a fresh new look and AI-powered risk and meeting insights.

With these innovations, the new software version—dubbed as VFC 10—can help financial services firms proactively and automatically mitigate compliance and conduct risk while improving operational efficiencies.

Read on to learn what’s new.

Conduct Risk Insights

Conduct Risk Insights automatically assesses potential risk within a financial institution using secure and explainable AI. It looks for alert terms and phrases and leverages LLM technology to understand the context of the risk.

As a result, it provides surveillance platforms with insight to reduce false positive alerts, enabling staff to focus on real potential risks.

Activity Summary Insights

Activity Summary Insights uses LLM and GenAI to automatically generate succinct and role-based summaries of an entire interaction, highlighting the key discussion points.

It helps cut costs, improve efficiency and productivity, and enrich surveillance and CRM systems.

Notes & Actions Insights

Notes & Actions Insights automatically creates structured, high-quality meeting notes and follow-up actions using GenAI. It helps you cut costs, improve efficiency, productivity, and service quality—while also enriching CRM systems.

Data-Centric Financial Compliance Without the Noise

In the spirit of our motto, “simply visual, visually simple,” VFC 10 offers a clean, straightforward user interface that puts data in the center. It helps compliance teams quickly and easily review regulated conversations and gain valuable insights with just a few clicks.

But that’s not the end of it—all the valuable intel gathered by VFC AI Insights is also available through APIs to downstream business units:

• Conduct Risk Insights can feed data directly into surveillance platforms, such as SteelEye’s Communications Surveillance solution, helping them reduce false positives and focus on real risks that require human investigation. (Watch this video to learn more about the joint Verint and SteelEye solution.)
• Activity Summary and Notes & Actions Insights can also enrich CRM systems to improve service quality and customer satisfaction.

Secure, Private AI and Complete Functional Parity in All Deployment Scenarios

In the financial markets, data security and privacy are paramount—we know that. For this reason, whether you choose on-prem, cloud, or hybrid deployment, your data will be safe and remain completely in your control.

What’s more, VFC AI Insights offer full functional parity across all deployment scenarios.

Powered by AI-Driven Speech Transcription and Analytics

VFC AI Insights leverage AI-powered capabilities offered by our finance-focused Communications Analytics solution, designed to help financial organizations find the compliance gaps in voice communications. (Watch the webinar to learn more.)

Among others, Verint Communications Analytics offers:

• Highly accurate speech recognition and multilingual transcription pre-trained for the financial markets
• Speaker identification
• Sentiment analysis, and
• Channel shift detection.

To learn more about Communications Analytics, read the eBook or watch this video.

If you’d like a demo, get in touch with us now.

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