Travel Company Uses Verint Bots for 95 Percent of Their Customer Bookings

Verint IVA Delivers Industry Leading Self-Service Containment Rate



Verint® (NASDAQ: VRNT), The CX Automation Company, today announced that a leading U.S. travel company has been using Verint bots to achieve successful self-service containment of 95 percent of their customer interactions.

The travel company is using Verint’s AI-powered IVA to handle six million digital customer interactions per year related to travel booking, changes and cancellations. The company also reported positive customer experiences when their customers interacted with the Verint bots.

“Verint IVA continues to deliver a dramatic impact on business outcomes across many industries. Brands can better serve their customers, lower operating costs and drive incremental revenue,” says Verint’s Heather Richards, vice president, go-to-market strategy. “Today, Verint’s customers can deploy Verint IVA within 30-days and can quickly benefit from AI business outcomes such as a 20 percent increase in their self-service containment rate.”

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About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at

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