Truiem

Why partner with Truiem

Truiem’s TruExperience Digital Experience Management provides businesses with proactive testing, measurement, and analysis of critical IT services that directly impact workforce performance. By collecting and analyzing complex, defined data sets from Truiem’s APIs and specialized collectors, TruExperience generates a determinative performance score (Bad, Poor, Fair, Good, Excellent) for these essential IT services. This score is enriched with business context—such as BPO, Business Unit, Division, Location, and worker-specific details (e.g., Manager, Supervisor, Shift)—to offer an actionable view (data in Snowflake) of workforce performance within the context of the technology they rely on.

Each measurement is initiated from the appropriate perspective, such as an individual worker’s endpoint or VDI, ensuring precise and actionable data. TruExperience dynamically updates workforce measurement profiles based on the specific needs of each worker for CX responsibilities within their group on a specific shift. By “learning” which endpoints or VDI instances each workforce member uses, TruExperience ensures accurate, role-specific measurements—without tracking individual worker actions.

As the saying goes, “Don’t expect what you do not inspect.” TruExperience enables business and IT teams to inspect and assess the technology experience of every agent, both before and during their shift. This proactive approach allows managers, IT teams, and operational leaders to make data-driven decisions. From scheduling the right agents to routing calls efficiently and optimizing resources, TruExperience helps identify and resolve issues early—especially in hybrid or remote environments. Enterprises, BPOs, and CCaaS providers gain valuable, actionable insights into their IT infrastructure, improving operational efficiency, accountability, and performance.