AI and WFM – Busting Myths and Setting the Record Straight
Ask any workforce planner how they feel about AI and workforce management (WFM), and you’ll get a wide range of responses:
- AI will make my job obsolete
- AI will ruin my carefully crafted staffing plans
- AI will solve all my forecasting and scheduling problems with one click
In this on-demand webinar, we debunk these and other myths and separate fact from fiction. Learn how AI is automating many WFM workflows, improving forecast accuracy, schedule quality, and data insights, and increasing WFM manager capacity.
Speakers:
Trudy Cannon
Senior Director, GTM Strategy, Workforce Engagement Management Solutions
Verint
Mike Moore
VP, Product Strategy
Verint
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