Knowledge Management for Self-Service

Leverage Verint Knowledge Management to change the way your customers find answers, deliver accurate information consistently and quickly, and improve user experience.

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Deliver the Right Answer Consistently

Your customers demand immediate, accurate answers in the self-service or assisted channel of their choice.  Masking your own complexity and putting this information at their fingertips instantaneously is difficult for many organizations. The Verint Cloud can help.

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Deliver the Right Answer Consistently

Make it easy for customers to help themselves.  With Verint Knowledge Management, your customers can experience personalized results tailored to their context via mobile, voice or web.

 

Knowledge Management can improve:

  • Speed: Reduce search time.
  • User Experience: Improve customer satisfaction.
  • Consistency: Access the same answers across digital and human interactions.
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If your customer moves beyond self-service for answers, Verint Employee Desktop provides a comprehensive solution for managing interactions across all channels in a unified experience.

Featured Resources

  • Teh Reasons to Fast-Track your Knowledge Management Knowledge management has been used in customer service for decades, but the changing demands of today’s contact center have only heightened the need.
  • Finding the Knowledge Sweet Spot for Self Service To get the most out of self-service, your organization needs to provide the best knowledge for each support tool, while preserving the accuracy and efficiency of managing “one source of the truth.
  • 10 Places to be Sure to Use Knowledge Management To maximize the value of Knowledge Management, whether using it on-premises or in the cloud,

Related Blogs

  • City of Hamilton (Canada) Leverages Verint to Ensure Service Consistency in an Ever-Changing Environment

    Posted at 02/15/22 1:26 PM
    Learn how the Canadian city of Hamilton quickly adapted to pandemic-fueled changes while meeting the needs of its agents and its community.

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  • Did You Hear? Verint Wins Multiple Industry Awards for Delivering Excellence in Knowledge Management

    Posted at 02/11/22 10:24 AM
    Verint continues to be recognized for its industry-leading knowledge management. How could your organization benefit from KM?

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