Customer Service on Facebook Messenger

Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

 

 

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  • Seamless CX

    Customers can continue conversations across any device at any time that’s convenient for them. Mobiles, tablets, and laptops provide the same real-time, asynchronous, and rich-media experience on your customer’s terms.

  • Automated Self-Service

    It’s in the channel’s DNA and allows your brand to create personalized, customizable experiences. Messenger can be proactive in helping people to change flights, track packages, or even be used as a proactive marketing tool.

  • Proactive Messaging

    Send unique and relevant messages to customers based on their historical interactions. Message Tags allow your brand to offer the kind of personalized experiences modern consumers demand on the channel they use every day.

Facebook Messenger Offers Unique Opportunities for CX at Scale

With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses, Facebook Messenger offers brands and consumers the ideal communication channel for digital-first engagement.

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Facilitate Effortless Customer Experiences

WhatsApp Business gives consumers help on their terms, switching between real-time and non-real-time dialog depending on the situation with a persistent end-to-end experience.

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Real-Time and Asynchronous Conversations

The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present but be able to seamlessly shift to the next conversation if they are waiting on the customer.

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Utilize the Messenger Chat Plugin

The Messenger chat plugin – now with Guest Mode – allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

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Drive Commerce Across the Customer Lifecycle

Facebook & Facebook Messenger are packed with a host of sales and marketing capabilities. The most notable is Facebook Shops, a mobile-first shopping experience that allows businesses to easily create online and customizable storefronts. Conversational click-to-messenger ads also mean it is easy for you to bypass low converting landing pages with dynamic messaging experiences.

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Unify All Engagement Channels

Verint Channel Automation enables you to orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility. What’s more, through a unified view of customer interactions agents can provide more consistent and accurate customer responses.

Unify customer interactions across telephony and digital channels in a single agent desktop for better flexibility, agility, and agent capacity.

Learn More

Featured Messaging Channels

  • WhatsApp Business

    Unlock the full potential of WhatsApp Business to exceed customer expectations.

  • SMS Text Messaging

    Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging.

  • Instagram Messages

    Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

  • Apple Messages for Business

    Power seamless two-way customer conversations on Apple’s native Messages app.

See Verint Messaging in Action

Private messaging is driving real business results across industries. See how it works.

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