Platform Uniformity in the Cloud: Continuum Connects the Dots with Verint
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Continuum Global Solutions, a leading provider of contact center services, early cloud adopter, and Verint Cloud Platform user, invests in its employees from day one to equip them to best serve customers.
The company needed to increase visibility to employee productivity and reduce the IT load on its blended environment—while still delivering results. The company chose several Verint solutions to accomplish its goals—Verint Desktop Process and Analytics, Automated Quality Management, Verint Speech Analytics and Real Time Agent Assist.
From effectively navigating the pandemic and “at home” worker dynamic to working outside-the-box, learn how the company increased agent productivity by 11% on average, recovered more than $3 million worth of hours of agent productivity and capacity, and more.